Rates are calculated depending on individuals care needs. Please contact us for more information
The home operate an open-door policy and also run a free daily visiting bus with collects and drops off in Dunfermline at the Bus station. Please call at reception to book a seat.
Ample parking outside each unit and the cafe
Bandrum Nursing Home has a Review Score of 9.7 (9.676) out of 10, based on 14 reviews in the last 2 years. Over all time Bandrum Nursing Home has 48 reviews.
Review from Allan F (Son of Resident) published on 2 October 2024
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Dear Allan, thank you so much for taking the time to share this wonderful review. I can't wait to share it and your experience with the team, this means so much to us. Thank you also for choosing us to look after your dad. It was our honour to be chosen to care for him at this precious time. Please know that you and your family will always be part of our family. Wishing you all the best. Thinking of you all, Rachel.
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Review from Isobel S (Friend of Resident) published on 2 August 2024
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Hi Isobel, thank you so much for your lovely review. We really appreciate you taking the time to submit your feedback and great to receive it after your first visit. Thank you very much. If there is anything at all we can do to help you or your loved one, do let us know and if you have any ideas or suggestions, please let us know or pop them in the suggestion box at the front door. Many thanks and welcome to Bandrum.
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Review from Norman M (Resident) published on 24 June 2024
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Reply from Rachel Payne, Operations Director at Bandrum Nursing Home
Dear Norman, thank you so much for sharing your story and this lovely review. It has been and continues to be an honour to have you as part of 'the family' at Bandrum and I look forward to seeing you later today. Thank you again
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Review from Valerie H (Daughter of Resident) published on 21 June 2024
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Dear Valerie, thank you so much for this lovely review and for choosing us to care for your father. I really look forward to sharing your review with the team. If we can help you in any further way, please let us know. Many thanks again.
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Review from Val M (Cousin of Resident) published on 5 June 2024
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Thank you so much for this lovely review and for choosing us to look after your loved one. It is so good to hear your positive feedback and I look forward to sharing it with our team. If there is anything else we can do to help your cousin or yourself, please do let us know.
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Review from Andrew C (Son of Resident) published on 12 March 2024
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Thank you so much for taking the time to share your lovely review. It is lovely to hear and very much appreciated - I look forward to sharing it with the team. Thank you for choosing us to look after your Mother at this precious time.
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Review from Callum S (Son of Resident) published on 4 October 2023
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Thank you so much for your lovely review. As always it was an honour to look after your Mum, and your family in those precious months.
Thank you so much for taking the time to share your kind words. I look forward to sharing them with our team. Best wishes.
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Review from Caroline H (Sister of Resident) published on 16 May 2023
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Reply from Rachel Payne, Operations Director at Bandrum Nursing Home
Hi Caroline, thank you very much for taking the time to submit your lovely review. It can be a really hard decision choosing a care home. I am glad you chose us and do let us know if there is anything else we can do to help you and the family. Thank you again.
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Review from Catherine C (Niece of Resident) published on 15 May 2023
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Reply from Rachel Payne, Operations Director at Bandrum Nursing Home
Hi Catherine, thank you do very much for sharing your lovely review and kind words. I am delighted to read it and look forward to sharing it with the team. Thank you again and do let us know if there is anything else we can do for you and your aunt.
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Review from A M (Sister of Resident) published on 15 May 2023
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Good afternoon, thank you so much for this lovely review. it is a pleasure to look after your brother and I am so pleased to read your kind words. if there is anything else we can do to support you both, do let us know, thank you.
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Review from Scott T (Husband of Resident) published on 17 April 2023
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Hi Scott, thank you so much for taking the time and sending your lovely review. If there is anything else we can do for your wife or your family, do let us know. Many thanks.
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Review from Michael S (Husband of Resident) published on 5 April 2023
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Hi Michael, thank you so much for this lovely review and for choosing us to look after your cherished wife. If there is ever anything more we can do, please let us know. Thank you.
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Review from Derek H (Son of Resident) published on 4 April 2023
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Dear Derek, thank you so much for taking the time to send your lovely review. It is so good to read your positive feedback and I look forward to sharing it with the team. It means a lot to us.
Thank you so much for choosing us, it was our honour to look after your dad. Thanks again.
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Review from Kate F (Daughter of Resident) published on 28 March 2023
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Dear Kate, thank you so much for sharing your lovely review. I am so pleased to read your positive comments and to know what a difference the team have made. Thank you again.
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Review from John T (Son of Resident) published on 30 December 2021
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Good afternoon, thank you so much for taking the time to send your lovely review! It is such a pleasure to be able to share our relative's positive feedback with the team. We are so grateful.
Thank you also for choosing Bandrum to care for your Mam at this special time, it was an honour
Have a lovely Christmas.
Rachel
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Review from John W (Husband of Resident) published on 6 August 2021
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Thank you so much for sharing your lovely, personal review and for choosing us at this precious time. I am humbled to read your review and look forward to sharing it with the team.
Thank you again and stay safe.
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Review from Fiona C (Daughter of Resident) published on 5 March 2021
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Thank you so much Fiona for sharing your review. I'm so pleased at your feedback. I know it has been a hard time for everyone and must have been daunting moving into a care home during lockdown. I'm so pleased to hear your Mum has settled in so well. If we can help in any other way. Please let us know. Thanks again.
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Review from Amanda M (Daughter of Resident) published on 23 February 2021
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Thank you so much for taking the time to submit your wonderful review. I'm delighted to hear your positive feedback about our care and praise for our staff. As always is our pleasure to look after your mother. Thank you again. Rachel x
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Review from Teresa M (Daughter of Resident) published on 16 February 2021
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Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Thank you so much for taking the time to share your lovely review. I am delighted to hear your feedback and read your recommendation. As always if there is anything else we can do then please let us know. I look forward to sharing your review with the staff. Thank you again, Rachel x
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Review from Claire T (Daughter of Resident) published on 16 February 2021
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I would highly recommend this care home.
Reply from Rachel Payne, Managing Director at Bandrum Nursing Home
Thank you so much for taking the time to submit your wonderful review. I'm so pleased you are happy with our care. It's our pleasure to look after your mum. Thank you again, Rachel x
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The Review Score of 9.7 (9.676) out of 10 for Bandrum Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.881 for Bandrum Nursing Home is calculated as follows: ( (141 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 159 Ratings = 4.881
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.795 Points relating to the number of positive Reviews for Bandrum Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 14 Positive Reviews ÷ 17.6 = 0.795
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Staff Nurse
Joined: 2018
Meet Gillian Frickleton. She is a Staff Nurse in Meadow View, our Special Dementia Unit. She is an RGN (Registered General Nurse). She started at Bandrum in 2018 working with our Younger Adults and then in October 2019 she moved to Meadow View.
Why did you want to become a Nurse? Gillian’s mum was a nurse and from an early age Gillian enjoyed looking at her mums notes and even before starting school knew she wanted to be a Nurse.
What’s changed in Nursing for you? When Gillian started her career there were matrons who followed traditional processes and did things as they had always been done. Now Nursing is more evidence based and person centred. Gillian care we provide in care homes and Bandrum especially is more complex.
How are you coping?
While Gillian doesn’t like to see people ill, she is rising to the challenge at the moment. Out with work she is enjoying her free time to relax. She likes horse riding, walking and gardening. She also has a cat.
Job Title: Administrator
Joined: 2018
I have been at Bandrum for 6 years now and it has to be one of the best places I have ever worked.
A very friendly place with the most helpful staff in all areas.
Of course, the residents make it a joy to come in every day and interact with them so nice.
Our care staff are exceptional and the standards of care are high.
Would definitely recommend Bandrum Nursing Home.
Job Title: Managing Director
Joined: 2002
I have worked at Banadrum since leaving university where I completed a business degree.
I came into the family business and haven't looked back. There is nothing more rewarding than helping people get more out of life through care. I enjoy seeing the residents and staff every day and knowing that we make a difference.
It is hard work but worth it I am also the chair for the Fife branch of care providers and do what I can to support the other care providers and make Fife the best place to provide (and receive) care services