Benarty View Care Home has a Review Score of 9.3 (9.251) out of 10, based on 6 reviews in the last 2 years. Over all time Benarty View Care Home has 24 reviews.
Review from Lydia B (Daughter of Resident) published on 10 January 2019
Submitted via Website •
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Reply from Ronnie Cavanagh, Marketing at Benarty View Care Home
Thank you, Lydia, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Benarty View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Tania H (Granddaughter of Resident) published on 23 November 2018
Submitted via Website •
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Reply from Ronnie Cavanagh, Marketing at Benarty View Care Home
Thank you, Tania, for your comments about your recent experience at Benarty View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Susan M (Daughter of Resident) published on 11 April 2018
Submitted via Website •
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Benarty View Care Home
Thank you, Susan, for your comments about your recent experience at Benarty View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C G (Friend of Resident) published on 1 June 2016
Submitted via Postal Card •
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Facilities
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Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
The Review Score of 9.3 (9.251) out of 10 for Benarty View Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.901 for Benarty View Care Home is calculated as follows: ( (65 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.901
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.35 Points relating to the number of positive Reviews for Benarty View Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jun 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2012
“I believe that experience isn’t always essential but passion is the key in the field of care.”
Karen Bell has over 25 years of care management experience and a strong passion for high standards of care through teamwork. As a registered nurse and experienced Home Manager, Karen enjoys her daily work caring for residents and collaborating with her team to foster a happy environment at Benarty View. Outside of work, she has a busy life with family and 30 animals, including 7 dogs and 6 cats, among guinea pigs, rabbits and more! Karen believes animals provide great companionship and therapy, and she has brought this passion into the home with residents enjoying regular visits from Charlie the Puppy!