Chapel Level Care Home has a Review Score of 9.8 (9.813) out of 10, based on 31 reviews in the last 2 years. Over all time Chapel Level Care Home has 111 reviews.
Review from J O (Friend of Resident) published on 5 March 2025
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Chapel Level Care Home
Thank you for you for taking the time to leave a review for Chapel Level Care Home all feedback is very important to us. We appreciate your comments regarding our meals service. Please speak with the Home Manager on your next visit to the home to discuss any specific concerns you may have.
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Review from William M (Grandson of Resident) published on 31 January 2025
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5.0 out of 5
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Review from Kathleen M (Daughter of Resident) published on 30 January 2025
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5.0 out of 5
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Review from A B (Wife of Resident) published on 29 January 2025
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5.0 out of 5
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Review from Arthur F (Husband of Resident) published on 29 January 2025
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5.0 out of 5
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Review from Michael B (Son of Resident) published on 29 January 2025
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5.0 out of 5
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Review from Gail C (Daughter of Resident) published on 22 January 2025
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5.0 out of 5
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Review from J T (Son of Resident) published on 22 January 2025
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5.0 out of 5
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Review from I D (Wife of Resident) published on 20 November 2024
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5.0 out of 5
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Review from Sarah Y (Friend of Resident) published on 19 November 2024
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Overall Experience
5.0 out of 5
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Review from Ryan S (Grandson of Resident) published on 7 November 2024
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5.0 out of 5
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Review from C M (Daughter of Resident) published on 27 September 2024
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5.0 out of 5
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Review from E M (Sister of Resident) published on 8 August 2024
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5.0 out of 5
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Review from T A (Husband of Resident) published on 8 August 2024
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5.0 out of 5
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Review from E F (Partner of Resident) published on 19 July 2024
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5.0 out of 5
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Review from A G (Daughter of Resident) published on 11 July 2024
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5.0 out of 5
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Review from Edna L (Friend of Resident) published on 2 July 2024
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5.0 out of 5
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Review from L W (Granddaughter of Resident) published on 20 June 2024
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5.0 out of 5
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Review from S S (Daughter of Resident) published on 13 June 2024
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5.0 out of 5
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Review from Robert D (Son of Resident) published on 21 May 2024
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5.0 out of 5
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The Review Score of 9.8 (9.813) out of 10 for Chapel Level Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.813 for Chapel Level Care Home is calculated as follows: ( (315 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 364 Ratings = 4.813
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chapel Level Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2024
| How well do we support people's wellbeing? |
Good
(4) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Good
(4) |
| How good is our setting? |
Very good
(5) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
What does ‘kindness’ mean to you?
“Kind care to me is treating others as you wish to be treated.”
As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Susan remarked:
“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”
Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.
Outside of work, Susan enjoys going on holiday and spending time with good friends.
