Chapel Level Care Home

34 Broom Gardens, Kirkcaldy KY2 6YZ
Submit a Review
9.8 111 Reviews
  • Chapel Level Care Home, Kirkcaldy
Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.

The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.

By getting to know each individual resident at Chapel Level, the team are able to offer a lifestyle to suit everyone's personalities and interests. Whether they prefer getting stuck in to the wellbeing and activities programme or embracing the slower of life, residents are encouraged to spend their days exactly how they choose.

Community is also an integral part of life at Chapel Level. Through events with local schools, charities and businesses in the area, residents are encouraged to build positive relationships across the Kirkcaldy neighbourhood.

Show Chapel Level Care Home on the Map

Care Provided by Chapel Level Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Susan Connell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Chapel Level Care Home Reviews (111)

Total of 111, showing 21-40
9.8

Chapel Level Care Home has a Review Score of 9.8 (9.813) out of 10, based on 31 reviews in the last 2 years. Over all time Chapel Level Care Home has 111 reviews.

Overall Experience

  • 74
  • 30
  • 4
  • 2
  • 1

Date Published

111
12
24
31
80

Review from Maureen W (Sister of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Since my last review in February things have not improved. The care my sister receives is not as good as it should be. There is a lack of communication at all levels. The staff are all very hardworking. Most are very friendly but unfortunately, a few are not. The food can be a hit or a miss. I am disappointed!
As I said previously, hopefully, things will improve!

Reply from Clare Sheehan, Careline Advisor at Chapel Level Care Home

Thank you for taking the time to leave us your feedback, this helps us to identify how we can learn from the issues you raised to ensure this is not repeated in the future. We would appreciate the opportunity to discuss your concerns in person and hope you can contact the Home Manager directly who will be happy to meet with you and talk through your concerns.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Husband of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife has been in this care home she has been very happy and content. She does a lot of wandering around to see what is going on and will enjoy the garden when it is ready to go out too. She can have a laugh and a joke when one certain member of staff comes in. I have never seen her eat so much
and she looks a lot healthier for it. And all the staff are great, they always speak in the passing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy. Our first contact with one last when she came to Dad's home put us at ease. She showed great empathy and helped us enormously. We had a look around with another lady, who was welcoming and friendly. Dad is so well cared for by everyone. The home is warm, cosy and friendly. We feel
welcome. Dad seemed comfortable and not anxious anymore. We feel that everyone is genuinely interested in Dad and his well-being. The staff are fantastic, special shout out to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivien M (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father seems to have settled in OK. His dementia is getting worse, we are very happy with his care. The only thing that he wants is his whisky at night and his TV on. All staff seem to be very pleasant and meet my father's needs (no complaints).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew G (Son of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has now been a resident in the above care home for just over a year. I have been impressed by the overall care provided, my mum is settling in well after an initially more difficult period. The staff are always on hand to help in any way. The home itself is a happy, cheerful place and always
appears very clean, my mum hasn't lost weight so I assume the food etc. is very good!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Granddaughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran enjoys being in the care home. Her room is lovely and clean, well set out and just as she wants it.
The staff are all very friendly and treat my gran with the care and dignity she deserves. The food is great as well with a wide variety of different dishes which my gran seems to enjoy. She eats
and drinks well.
The management is very approachable and will do their upmost to solve any issues I may have had.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of care and attention to Mum at all times.
Staff are all very attentive and respectful towards Mum. Her room is warm, cosy and well-furnished.
There is great input from outside agencies for care eg: Mum's hair and feet etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joyce H (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum arrived she has looked better in herself. Mum just looks cleaner and kept tidy i.e. her hair is brushed, her nails are cleaner and her clothes. This means a lot, Mum just wasn't getting the best care at her last home. The staff goes above and beyond for Mu and the visitors, they are all very
friendly. Everything is spotless and a very warm and friendly atmosphere. We love taking Mum to the coffee area as it feels like being at a coffee shop. No complaints whatsoever to report. great home, the main thing is Mum's welfare and happiness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James A (Son of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mothers move into care has been pleasantly and efficiently completed. The staff have been exemplary in my Mum's treatment. I am confident that the care and attention to her health and mental wellbeing is carried out in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol M (Wife of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been with you for just over 2 months I am very happy with the care he gets. I know he can be snippy at times he doesn't mean any harm. Care is good. It's lovely and everywhere is nice and clean, he gets fresh clothes on daily so overall I am more than happy, thank you very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L Y (Friend of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit of our friend. Staff were very helpful. Our lady seems very happy. Seeing the children was lovely for the residents.
We will be back again. Lovely place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie A (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care that is being provided. The staff are very friendly and helpful. It is early days yet but I think it will take a while for my father to settle down. He is still very mobile and active but I appreciate that he is being kept safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda B (Daughter of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff made Dad very happy getting ready to go out for a family meal. It was very special for him to go with Great-grandchildren. He was like one of the kids himself. We would like to thank staff for making it possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose G (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Chapel Level Care Home to be a very comfortable, warm, welcoming place for my mum to live. It's bright and breezy and cannot fault the staff. Everyone is so friendly and very chatty. My mum is very settled and happy and is always saying how lovely the staff are. She also says the food is great.
The entertainment is lovely too, with the activities coordinator doing a great job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Son of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As you can imagine, it was a very difficult decision to finally decide that Mum and Dad, together, should enter a care home after 70 years of marriage and 60 years of living in the one house.
Chapel Level was marvellous, ensuring that large adjacent rooms were provided. The staff were so welcoming
and considerate, taking small steps at a time so as to ease the transition and overcome any inevitable confusion and concern.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona R (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please please do not put your loved one in this care home. We have had several issues culminating in the Care Inspectorate and social services being involved. Changes in management, along with dishonest staff sadly let our relative and our family down badly. It's a shame for the care staff there that
do carry out their work properly and cannot be faulted but after our recent experience we would firmly advise against using this care home.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Chapel Level Care Home

Please accept our sincere apologies that the experience you had at Chapel Level was not to the standard we would expect. We have been working very closely with the Local Authority and the Care Inspectorate over recent months to ensure that the care provided to our residents is to a high standard. If you would like to contact the home directly we can arrange for a robust investigation into your concerns.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila R (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is perfect. No complaints. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John H (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a big decision choosing a care home for someone you love dearly, but I could have not asked for any more from the staff at Chapel Level. They have been incredible, even despite difficult circumstances with the pandemic, working hard to take care of my mum. She called them angels - not a bad word
she could say. It brought us comfort through a difficult time as a family, and we would not hesitate to recommend Chapel Level Care Home to anyone. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Grace F (Wife of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers are very helpful and are always there when you need them, I have never ever found any fault in the home and it is very clean. I would never consider anywhere else that I would put my husband, to me I made the perfect choice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tamara P (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into care here nearly 12 months ago with dementia, during Covid-19. Everyone has been amazing, all the staff have been knowledgeable and very good at keeping us informed. A member of staff, in particular, has been very good at telling us how mum has been doing and any other needs she
may have. Thank you to all the staff for looking after my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Chapel Level Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Chapel Level Care Home is calculated as follows: ( (315 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 364 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chapel Level Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Susan

Susan Connell

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care to me is treating others as you wish to be treated.”


As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Susan remarked:


“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”


Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.


Outside of work, Susan enjoys going on holiday and spending time with good friends.