Chapel Level Care Home

34 Broom Gardens, Kirkcaldy KY2 6YZ
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9.8 111 Reviews
  • Chapel Level Care Home, Kirkcaldy
Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.

The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.

By getting to know each individual resident at Chapel Level, the team are able to offer a lifestyle to suit everyone's personalities and interests. Whether they prefer getting stuck in to the wellbeing and activities programme or embracing the slower of life, residents are encouraged to spend their days exactly how they choose.

Community is also an integral part of life at Chapel Level. Through events with local schools, charities and businesses in the area, residents are encouraged to build positive relationships across the Kirkcaldy neighbourhood.

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Care Provided by Chapel Level Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Susan Connell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Chapel Level Care Home Reviews (111)

Total of 111, showing 41-60
9.8

Chapel Level Care Home has a Review Score of 9.8 (9.813) out of 10, based on 31 reviews in the last 2 years. Over all time Chapel Level Care Home has 111 reviews.

Overall Experience

  • 74
  • 30
  • 4
  • 2
  • 1

Date Published

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Review from George R (Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review covers a period of being a resident at the Chapel Level Care Home for approximately two years to date. I have been taken by taxi from the care home to the main hospital on numerous occasions for health reasons. My most recent one being to the neurology department for my hearing, which they
are going to fit me with hearing devices. The Chapel Level Care Home has been most helpful to me and my family and I thank them kindly for all their care and attention.

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Review from A F (Daughter-in-law of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I did not receive a regular review and on the occasions I did, I repeated the need to encourage involvement with activities. If you say 'come on' rather than 'would you like to' he would always get involved. My father-in-law had many talents, including singing and playing the keyboard. However, at my
last review in December, the member of staff did not know. I then received another call two days later! I felt on his passing to receive an invoice three days later was insensitive and my call to the office did not show compassion.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Chapel Level Care Home

We are deeply sorry that you or your father-in-law had a negative experience at Chapel Level and would like to apologise for any distress caused. We have carried out a full investigation into your concerns and are happy to discuss our findings in full if you would be willing to give us the opportunity to do this.


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Review from S L (Daughter of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I appreciate we are in the middle of a Covid pandemic. My mother was a resident for eight weeks. She entered the care home because she was unable to walk. She was 95 years old and had all her mental faculties. In the first week she fell twice - the second time she phoned me because no-one would answer
her call. I had to phone the home. I had to suggest she was given a panic button. For the two weeks of isolation, she did not have a shower. She had no stimulation except TV. No one spent time with her. On the evening she died, I received a phone call to say she had died and could I get in touch with the undertaker to have her body removed. The Kind Care Company - I don't think so!

Reply from Julie Caygill, Hospital Liaison Team Administrator at Chapel Level Care Home

We are deeply sorry that you and your mother had a negative experience at Chapel Level and would like to apologise for any distress caused. We have carried out a full investigation into your concerns and are happy to discuss our findings in full if you would be willing to give us the opportunity to do this.


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Review from Pat G (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was a resident from October 2019 until August 2020. She entered Chapel Level with several healthcare challenges and was extremely well cared for. Her medical care gave reassurance to her and to her family. I know that she valued and appreciated the care and support and that she felt safe. That
meant I relaxed too and benefited from the care of Mum's Chapel Level family. Thank you all.

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Review from J G (Daughter-in-law of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was moved into Chapel Level Care Home last year. His final months saw such a change in him, he became more chatty again and so much happier compared to his previous care home, he was depressed and lonely. Chapel Level staff were amazing to the whole family and passed away very peacefully.

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Review from M D (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum recently passed away in September after residing at Chapel Level Care Home for almost 3 years. The care and kindness she received from the dedicated staff was excellent, especially during the difficult time in her last few days. I can't praise them enough and wouldn't hesitate in recommending
them.

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Review from Tom A (Partner of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chapel Level always has a warm and friendly atmosphere to it. My partner has been a resident in Thistle unit at Chapel Level for 10 months now. During all of that time, she has been very well looked after by a caring and dedicated team. I visit my partner regularly and during those visits, I see the
staff carry out countless examples of tender care and attention, both towards my partner and the other residents. It is very evident from the way that the staff interact with the residents, that everyone at Chapel Level has a genuine interest in the welfare, needs and feelings of the people they look after. Taking the time, despite a heavy work load, to really get to know the people in their care. This all helps to ensure that everyone at Chapel Level is treated with dignity and respect at all times. I have nothing but praise for the hard work and high standard of care shown by the staff at Chapel Level. Well done and thank you to all.

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Review from Kirsty K (Granddaughter of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a very 'special' place. Chapel Level was my Grandmother's home and all the staff were her family. She was treated as a person and cared for with the utmost respect. Staff took the time to 'know' my Gran and she died with dignity in a place that she was safe and happy. The staff care
and go above and beyond in their jobs. The domestic staff team are like an army - they never stop but they always made the time to stop for a chat with my Gran.
I spent a lot of time visiting my Grandmother and I could not have asked for better care for her. The building is very homely, the gardens are beautiful and nearly every living room leads directly to the garden which is lovely. The entertainments officer is fantastic and she really thinks deeply about the activities and trips she offers the residents.
My only regret is that my Gran did not get to spend longer in this care home before passing away. It is the people that make a care home and for sure Chapel Level has angels working within it.

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Review from A F (Granddaughter of Resident) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chapel Level is a lovely care home. Staff are friendly and make you feel welcome.
There's always something going on.
I enjoyed visiting and felt my granny was well looked after here.

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Review from A H (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only here for a short time before she passed away but she settled in so well. Made friends with the other residents and staff. The staff were so helpful to my mother and me. It made my Mum's time there very happy. I am so grateful for everything that they did for us.

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Review from A L (Friend of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend on a weekly basis and always get a warm welcome from the staff. The home is clean and tidy and always something going on. My friend has a lovely room with a great view to the garden - something I would like when my time comes.

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Review from Helen S (Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home has a few issues which could do with improvement but overall, it is a nice place and is very friendly.

Reply from Clare Sheehan, Careline Advisor at Chapel Level Care Home

Thank you for taking the time to provide feedback about the home. We are very pleased that you are overall happy with the home. We always strive to make improvements to enhance Resident and relative experience.


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Review from Brian B (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother was admitted for palliative care and nursing. On entering Chapel Level for the first time, I was very happy with the reception received by everyone and was impressed by everything available to residents.
My mother, despite being terminally ill, was extremely happy with ALL aspects
of Chapel Level, including the cleanliness and attention to detail. The staff members at ALL levels were absolutely outstanding and this is what makes Chapel Level an excellent CARING home.
My sincere thanks for making Mum's end of life care so comfortable.

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Review from N T (Sister of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So delightful to visit your lovely home. I love your decor and friendly staff. My visit is always an adventure.

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Review from P V (Sister of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful and the home is very modern and clean. Makes it a pleasure to visit my brother, with my sister.

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Review from Mary P (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first contact with Chapel Level Home in Kirkcaldy was when my mother in law was placed here by social workers for end of life care.
My own mother needed more nursing care as she was failing very quickly at her other care home. I was very impressed with Chapel Level care home. My mum's health improved
dramatically when I transferred her, due to the nursing staff and care assistants attitudes and care they gave her. She was so bright and engaged with all staff.
She was given a second chance.

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Review from Alan P (Son of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home because of the carers they do a good job for all residents. They are so nice to you when you visit if it was not for them It would fall apart. The place is clean and tidy and the management are ok and the cleaners do a good job too.

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Review from Alison A (Friend of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful when asked. Sometimes information doesn't get passed on.

Reply from Clare Sheehan, Careline Advisor at Chapel Level Care Home

Thank you for your kind comment about the care staff at Chapel Level, here at HC-One we always strive to provide our residents with the kindest care. We continually look for ways to improve our service not only to residents, but to all who visit the home and with this in mind, I will certainly look at how best to promote effective communication channels within the care home. Once again thank you for your comments.


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Review from David B (Son of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Chapel Level and we were very pleased with the way he was looked after, so we had no hesitation in placing our mum in your care and I have to say she has never looked healthier and happier in recent years, so a big thank you to all the staff at Chapel Level for doing a fantastic
job.

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Review from M B (Friend of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the staff friendly and caring. The home is always clean and usually smells nice.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Chapel Level Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Chapel Level Care Home is calculated as follows: ( (315 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 364 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chapel Level Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Susan

Susan Connell

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care to me is treating others as you wish to be treated.”


As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Susan remarked:


“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”


Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.


Outside of work, Susan enjoys going on holiday and spending time with good friends.