Chapel Level Care Home has a Review Score of 9.8 (9.813) out of 10, based on 31 reviews in the last 2 years. Over all time Chapel Level Care Home has 111 reviews.
Review from Audrey T (Wife of Resident) published on 19 October 2018
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Overall Experience
4.0 out of 5
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Review from Alison P (Daughter-in-law of Resident) published on 31 August 2018
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Overall Experience
4.0 out of 5
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Review from S M (Daughter of Resident) published on 10 August 2018
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Chapel Level Care Home
Thank you for giving positive feedback about your Father being happy in the home. We would like to assure you that we do order the larger sizes but we cannot control what is supplied from the pharmacy, however, we do communicate regularly with them regarding this.
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Review from Linda R (Daughter of Resident) published on 28 June 2018
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5.0 out of 5
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Review from Maureen P (Niece of Resident) published on 28 June 2018
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5.0 out of 5
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Review from Christine M (Daughter of Resident) published on 25 June 2018
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5.0 out of 5
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Review from A M (Friend of Resident) published on 21 June 2018
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Overall Experience
4.0 out of 5
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Review from David R (Son-in-law of Resident) published on 21 June 2018
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5.0 out of 5
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Review from Lindsay M (Granddaughter of Resident) published on 21 June 2018
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Overall Experience
4.0 out of 5
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Review from K M (Granddaughter of Resident) published on 21 June 2018
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Overall Experience
4.0 out of 5
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Review from Angela H (Daughter of Resident) published on 21 June 2018
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Overall Experience
4.0 out of 5
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Review from William G (Son of Resident) published on 7 June 2018
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Overall Experience
4.0 out of 5
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Review from Sheena H (Daughter of Resident) published on 24 April 2018
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Overall Experience
4.0 out of 5
I was disappointed a bible of Mum's was not found yet. It had special significance to us as our brother's death notice (he died a baby) was posted in the front.
Overall, I would certainly recommend Chapel Level to interested parties.
Reply from Clare Sheehan, Careline Advisor at Chapel Level Care Home
Thank you for your kind comments about staff and activities. I am so sorry that your other experiences fell short of the very high standards that we expect at HC-One. We are looking at ways to improve the laundry service and again I apologise for any inconvenience caused, I can understand that it would be very upsetting to have other people’s clothes in your Mum’s room. Unfortunately, we have been unable to locate the Bible that means so much to you. I know that we can never replace the sentimental value or the hurt caused by the loss of the Bible, however, by way of apology we have posted a lovely new Bible to you and we hope that this will give you some comfort. Once again, thank you for your comments.
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Review from I B (Daughter of Resident) published on 4 April 2018
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5.0 out of 5
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Review from Jane N (Niece of Resident) published on 27 February 2018
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5.0 out of 5
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Review from Lee A (Son of Resident) published on 2 February 2018
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5.0 out of 5
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Review from Linda D (Niece of Resident) published on 1 February 2018
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Overall Experience
4.0 out of 5
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Review from C A (Granddaughter of Resident) published on 29 January 2018
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5.0 out of 5
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Review from Robert M (Regular Volunteer) published on 25 January 2018
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Overall Experience
5.0 out of 5
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Review from Alana R (Niece of Resident) published on 25 January 2018
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5.0 out of 5
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The Review Score of 9.8 (9.813) out of 10 for Chapel Level Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.813 for Chapel Level Care Home is calculated as follows: ( (315 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 364 Ratings = 4.813
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chapel Level Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2024
| How well do we support people's wellbeing? |
Good
(4) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Good
(4) |
| How good is our setting? |
Very good
(5) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
What does ‘kindness’ mean to you?
“Kind care to me is treating others as you wish to be treated.”
As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Susan remarked:
“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”
Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.
Outside of work, Susan enjoys going on holiday and spending time with good friends.
