Craighead Care Home

Norwood, Newport-on-Tay DD6 8DW
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9.8 47 Reviews
  • Craighead Care Home, Newport-on-Tay
Craighead Care Home in Newport-on-Tay offers to residents a home from home with a true sense of family. Residents can enjoy the beautiful views of the River Tay and the city of Dundee.

Craighead provides residential, nursing, dementia and respite care in a flexible environment to ensure changing needs can be catered for. The home boasts extensive facilities, including three separate garden areas.

Additionally, the home has a comfortable entertainment lounge as well as a dining room.

The care home caters for residents living with dementia.

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Care Provided by Craighead Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jasmine Ali (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Craighead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,566
    • Self-Funded Residential Dementia Care from £1,566
    • Self-Funded Nursing Care from £1,566
    • Self-Funded Nursing Dementia Care from £1,566
    • RESPITE Self-Funded Residential Care from £1,566
    • RESPITE Self-Funded Residential Dementia Care from £1,566
    • RESPITE Self-Funded Nursing Care from £1,566
    • RESPITE Self-Funded Nursing Dementia Care from £1,566

  • The fee is subjected to change
  • (these prices are only a guideline, please contact Craighead Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car parking is available at Craighead Care Home


Craighead Care Home Reviews (47)

Total of 47, showing 1-20
9.8

Craighead Care Home has a Review Score of 9.8 (9.811) out of 10, based on 35 reviews in the last 2 years. Over all time Craighead Care Home has 47 reviews.

Overall Experience

  • 36
  • 9
  • 1
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Date Published

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Review from J G (Brother of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the change of management team and some staff, the home is now in a much better place. The teams are very supportive, friendly and caring. I am very impressed by the care shown to my sister. The team always keep me informed about any changes.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you so much for your positive review! We truly value your feedback and want you to know that the well-being of our residents is always at the heart of everything we do. We remain committed to striving for excellence and providing the best care possible. Thank you.


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Review from Moira H (Niece of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, staff are so nice and friendly. Home is spotless and my aunt is very happy and well looked after. Can't fault it in any way.

Reply from Jasmine Ali, Manager at Craighead Care Home

We are absolutely delighted to hear that you are confident in the care we provide for your aunt. It means the world to us to know that we are meeting your expectations and that your aunt is happy and well cared for. Providing compassionate and attentive care is at the heart of everything we do, and it's truly rewarding to receive such positive feedback. Thank you for taking the time to write this review.


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Review from Joyce L (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is very clean.
Management and staff listen and take concerns on board.
There are useful committees including residents and one for relatives.
There are suggestion boxes.
There is a newsletter.
Outside spaces, gardens and chairs.
There is a wheelie garden for less mobile.
Range of
activities including home bus - fantastic!

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for taking the time to write this review. We appreciate your kind words. I am glad that you find Craighead Care Home to be very clean and that you are listened to. Craighead provides range of activities to engage our residents. Our home is full of is full of happy thriving residents and staff. With your help and input we will continue to make things better. We look forward to your next visit.


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Review from Audrey H (Niece of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my aunt at Craighead Care Home 4 times since she has been there. The staff are excellent, very efficient, friendly and caring. Yesterday was the first time we saw it decked out for Christmas - was delighted to see how fabulous it was. My aunt was delighted to see us and seems very happy
with the place.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for taking the time to write this review. We are glad that your loved one is happy at Craighead and you find our home and our staff excellent, very efficient, friendly and caring. We are committed to are committed to maximizing the potential of each resident enabling them to lead a happy, fulfilled and comfortable life. We look forward to your next visit.


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Review from Scott D (Son of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love seeing the photos and videos posted by the staff, it all takes time and effort but is hugely rewarding and such a pleasure to watch! My mother is always smiling and is very happy in the care home which is down to the caring staff and the many activities put on to involve all the residents and
keep them occupied and happy. I'm very grateful.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your kind words. We are grateful that your loved one is happy with their stay with us. We appreciate your kind remarks on how our staff conduct themselves and reflect the values of our home. Our committed and compassionate team are committed to maximizing the potential of each resident enabling them to lead a happy, fulfilled and comfortable life. We look forward to your next visit.


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Review from S K (Relative of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy at Craighead. The staff are so caring and supportive, and my mother-in-law is well looked after. I can see when she interacts with the staff that she likes them and they are kind and jolly with her. There are many and varied activities to occupy the residents and I know
that my Mother-in-law enjoys the gym sessions in particular. It means a lot to know that she is safe and happy and we are all very grateful for this.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for taking the time to submit this review despite your busy schedule. I am pleased that your loved one has found their home away from home with us. It is our pleasure to look after and take care of your loved one. Our committed and compassionate team will continue to provide good care and are committed to maximising the potential of each resident enabling them to lead a happy, fulfilled and comfortable life. We look forward to your next visit.


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Review from David H (Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. The staff are great. Nothing is too much for them, the food is good and you can get what you want. This is my home now.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your kind words. We are glad that you have settled in very well here and have become part of our family. We wish you a comfortable stay with us.


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Review from L M (Friend of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well what can I say? My mother was in Craighead Care Home from summer 2018 - December 2021. It was bad to adequate. What a turn around the manager has done. The decor is bright and welcoming. All staff are kind, caring, respectful and helpful They are wonderful. Activities are brilliant. Receptionist
on in the hallway is lovely. Once, the worst care home in the local area (for a long time), now its the best, with a waiting list. Well done to the manager and the staff. If only you could have been there in 2018.

Reply from Jasmine Ali, Manager at Craighead Care Home

We are humbled with your kind words for our team and your excellent feedback. We can't take back the past, but will continue to work hard for a better future of all our residents here at Craighead Care Home. We are thankful that you are part of our journey. Your words have made us all feel seen and valued.


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Review from V M (Sister of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident here. I feel very fortunate to have found this particular care home. I visit a minimum of three days a week so I have ample opportunity to see for myself the loving staff show to all the residents. The manager is very enthusiastic and continually looks for ideas to stimulate
residents. My sister loves the variety of musicians and joins in singing. It is very comforting for family to witness. Any suggestion is met, acted on immediately.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for taking the time to give us your feedback. We are glad that You are happy with service we provide at Craighead and your loved one is enjoying her stay. Our committed and compassionate team will continue to provide good care. We appreciate your time in providing us with constructive feedback and in joining our regular relative meetings. We are committed to maximizing the potential of each of our resident enabling them to lead a happy, fulfilled and comfortable life.


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Review from Desmond G (Son-in-law of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our concerns and fears of how my mother in law would settle in were quickly alleviated by the skill and professionalism of the management and staff. We are kept informed of any issues of health that arise and are made most welcome when visiting. There is a great view over the Tay which is therapeutic
and car parking is never a problem. My mother in law is getting the skillset that we lacked and that has given us peace of mind.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thankyou for your kind words. We are glad that mum is enjoying her stay and has settled in well. She is a delight to look after. We want all our residents to think of Craighead Care Home as a 'home for life' where they are affectionately surrounded with an authentic family ambience. We look forward to your next visit.


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Review from S G (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Mum has a lovely room. She is very well looked after. The staff are all very friendly, welcoming and caring. It is a pleasure to go and visit. We receive regular updates from the staff, about her health/wellbeing. The home is clean and inviting. There are daily events organised to stimulate
the residents. The meals look tasty. We have peace of mind.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your kind words. We are glad that mum is settling in well in her lovely room. Its a delight to look after your loved one. Making the most of meal times is very important to us at Craighead, whether it's a delicious meal served in our dining rooms or a delightful chat over a cuppa tea, complete with freshly baked cakes and treats. I am glad that our residents always have something to look forward to on the menu. We look forward to your next visit.


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Review from A M (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very impressed with every member of the Craighead Care Home team since Mom moved in earlier this month. The kindness and care was evident from the minute she arrived, when the nurse came out to the car to say hello and welcome her in. Everyone (nurses, carers, handyman, laundry, cleaning and
kitchen teams, administrator and manager) has been kind, caring, welcoming, professional and proactive at addressing settling-in niggles. The nurses are wonderful and clearly very experienced caring for people with dementia. The activity coordinators provide interesting, fun, well-structured, dementia-friendly activities every day and they have encouraged Mom to join in. The home is well-maintained and the rooms are bright and cheerfully decorated. Mom has the most wonderful view of the Dundee and the Tay estuary from her window. Craighead has all the ingredients to provide Mom with a lovely, safe and interesting home and I hope she'll be very happy there.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your kind words and we are delighted that we have made you all feel welcome and comfortable. My team and I believe in being kind, respectful and are passionate of our vocation. Its a delight to look after mum and we always look forward to your next visit.


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Review from Elaine C (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family are so happy with Craighead care home. Moving mum into care was a huge and stressful decision especially as we knew mum did not want to go into a care home. Mum has now been living in Craighead for a month and it was absolutely the correct decision. Mum is so happy and she settled
very quickly, there are many activities for her to take part in and always lots of encouragement from the staff. She looks so well looked after. The staff always look happy and enjoy their work, when I visit Mum, is always hugging the staff and talking so fondly of them as if they were her friends.
I do not live locally so seeing Mum on their social media page is great. Staff have always kept me updated and communicated well, we are always greeted and updated when we visit.
I couldn't have asked for a better care home for Mum and I am so grateful for all the amazing staff at Craighead.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your kind words. We are glad that Mum is settling well and is enjoying her stay at Craighead. Our team is committed to maximizing the potential of each resident enabling them to lead a happy, fulfilled, and comfortable life. It is our pleasure looking after Mum. We look forward to your next visit.


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Review from M P (Wife of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband receives at Craighead. The staff are marvellous, so caring and kind. They are very pleasant and you can see in their faces that they enjoy what they do. It's like everyone is part of a family. It was a stressful time having to find a care home for my husband,
worrying in case he didn't get good care or that he wouldn't settle. Our worries were soon allayed. We can see on our visits that he is well cared for, well-fed, and is very happy and content, which gives our family peace of mind.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for taking the time to write this review and for your kind words. We are glad that your loved one has settled in well and is enjoying his stay with us here at Craighead. We look forward to your next visit.


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Review from Ian K (Son of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved here to Craighead in May, she is so much happier and settled. There are many activities to keep her happy and occupied, and she enjoyed the food. It gives us so much peace of mind to know that she is being well cared for, safe, secure and happy. The difference in her from sitting at home,
isolated and repressed to where she is now is like chalk and cheese!

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Review from Christine C (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased that my relative is at Craighead. All the staff deserve a medal for their dedication and all the hard work they do. Every time I visit, they are always pleasant and friendly, and you can see how they care so much for the residents and treat them with dignity and respect. They interact well
with the residents - they play games, provide them with various forms of entertainment (bingo, gardening, candle-making, singing, music and dancing, to name but a few) as well as taking them out for occasional day trips on the bus. Three meals a day are provided, which must be good because my relative eats everything given! Craighead provides secure accommodation, which gives us peace of mind. The bedrooms are adequate with a bed and some furniture, with a private toilet and sink. My relative is content and has not once asked to go 'home' since being a Craighead resident. Thanks again to you all.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for taking the time to submit this review despite your busy schedule. I am pleased that your loved one has found their home away from home at Craighead Care Home. It is our pleasure to look after and take care of your loved ones. Our committed and compassionate team will continue to provide good care and are committed to maximising the potential of each resident enabling them to lead a happy, fulfilled, and comfortable life. We look forward to your next visit.


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Review from C H (Daughter of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in Craighead Care Home, Newport-On-Tay since July 2022. I have found the standards to have certainly improved since she moved in. The staff are caring and helpful and there is an abundance of activities in place for the residents to enjoy. The home is clean and tidy and the residents
are well cared for. I would not hesitate to recommend Craighead Care Home to those who are looking for long-term care. I have only given satisfactory below, for value for money as I feel the monthly fees are very expensive, especially as my Mum self-funds.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your kind words. We appreciate your feedback. I am glad that Mum has enjoyed her stay with us. Your review will help us improve and continue to grow as a team. We look forward to your next visit.


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Review from W K (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that we have met have been so attentive to the residents and nothing seems to be too much trouble. I think it is so important that they have entertainment, trips on the bus, etc so it gives them something to look forward to.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your kind words. We are glad that your loved one is enjoying their stay at Craighead. We believe in providing our residents with a good experience in care and enhancing life by providing a variety of entertainment and trips. My team will be delighted to read your review. We look forward to your next visit.


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Review from B L (Husband of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to Craighead for over a year now. Not once have I had to complain or make a nasty remark. The standard keeps getting better and better. The problem will be to be consistent.

Reply from Jasmine Ali, Manager at Craighead Care Home

I am very grateful for your kind words. We enjoy your visits. As Craighead continues to grow we benefit from the feedback and reviews of our residents, families, and friends. Staff enjoy your visits and your words of wisdom and encouragement you share with them. Please continue to let us know your views and help us better ourselves every day. We look forward to your next visit.


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Review from G M (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with everything at the care home. The room and facilities are excellent and the staff are absolutely amazing. Always helpful and caring, friendly and compassionate. Highly recommended.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for taking the time out and sending this lovely review. Craighead will continue to work closely with all its residents and families. We appreciate your kindness. Big thanks for your fantastic review! Your feedback is the fuel that drives our passion. We're so grateful for your support! We look forward to your next visit.


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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Craighead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Craighead Care Home is calculated as follows: ( (341 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 407 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craighead Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (3)

Jasmine

Jasmine Ali

Job Title: Home Manager

Joined: 2023

I have over a decade of experience in running a successful care home. I am also a registered nurse and am skilled in management and care principles as well as tasks such as scheduling, conflict resolution, and tending to residents’ physical, social, and mental needs. I am dedicated to continually improving the service provided to care home residents and facilitating an ideal environment for staff, friends, and family, too.


Katy

Katy Ballantine

Job Title: Deputy Manager

Joined: 2023

I am a dedicated and organized Deputy Home Manager with over 15 years of experience in supporting residents and managing staff in various care homes. I am logistically minded and an empathetic person. I am a qualified nurse and have proficient skills in medicine management and infection prevention and control practices.


Sheila

Sheila Atkinson

Job Title: Home Administrator

Joined: 2023

I am a meticulous, efficient and organized individual who enjoys juggling multiple tasks and working under pressure. I have over two decades of experience in providing businesses with support in several operational areas aiming to keep them running at optimal levels.


Frequently Asked Questions about Craighead Care Home

What types of Care is Craighead Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Craighead Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Craighead Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Craighead Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Craighead Care Home to the centre of Newport-on-Tay?

0.1 mile(s) as the crow flies, distance by road may be significantly further.