Craighead Care Home

Norwood, Newport-on-Tay DD6 8DW
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9.8 47 Reviews
  • Craighead Care Home, Newport-on-Tay
Craighead Care Home in Newport-on-Tay offers to residents a home from home with a true sense of family. Residents can enjoy the beautiful views of the River Tay and the city of Dundee.

Craighead provides residential, nursing, dementia and respite care in a flexible environment to ensure changing needs can be catered for. The home boasts extensive facilities, including three separate garden areas.

Additionally, the home has a comfortable entertainment lounge as well as a dining room.

The care home caters for residents living with dementia.

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Care Provided by Craighead Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jasmine Ali (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Craighead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,566
    • Self-Funded Residential Dementia Care from £1,566
    • Self-Funded Nursing Care from £1,566
    • Self-Funded Nursing Dementia Care from £1,566
    • RESPITE Self-Funded Residential Care from £1,566
    • RESPITE Self-Funded Residential Dementia Care from £1,566
    • RESPITE Self-Funded Nursing Care from £1,566
    • RESPITE Self-Funded Nursing Dementia Care from £1,566

  • The fee is subjected to change
  • (these prices are only a guideline, please contact Craighead Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car parking is available at Craighead Care Home


Craighead Care Home Reviews (47)

Total of 47, showing 21-40
9.8

Craighead Care Home has a Review Score of 9.8 (9.811) out of 10, based on 35 reviews in the last 2 years. Over all time Craighead Care Home has 47 reviews.

Overall Experience

  • 36
  • 9
  • 1
  • 1
  • 0

Date Published

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Review from M G (Granddaughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Grandmother received was brilliant. The whole family could tell that the staff members displayed genuine care and compassion. The staff all made time to get to know my Gran and she spoke highly of all those who cared for her.
Craighead offered a variety of activities that are great at
providing stimulation and socialisation. Very clean and inviting home, extremely pleased and grateful to all the staff members.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your kind feedback. Your experience and review are valuable to us and will help us grow and learn from. Your gran was a very popular and cherished member of our family here at Craighead Care Home and she is very much missed and fondly remembered. I am glad that your whole family was pleased with the service and care offered to your gran during her stay with us. We will miss your visits and wish you and your family all the very best for the future.


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Review from Tracy H (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to make the agonising decision last April 2023 to place my mum who has dementia into a care home. This was an extremely difficult decision to make as Mum had always said she never wanted to go into a care home. We toured Craighead with the manager and I took to her straight away. She was genuine,
honest and transparent from the outset. Fast forward one year and Mum remains happy and content at Craighead and it’s all we can ask. If there are any issues or concerns, no matter how small, I know they will be dealt with in an efficient, professional, timely manner. The staff are kind, compassionate, respectful and genuine. Residents engage in so many meaningful activities as well as having their daily care needs met and the monthly calendar is full of events, activities and entertainment that is really appreciated and enjoyed by all. We couldn’t be happier with our choice of care home for Mum. Thank you so much to you all at Craighead. You are so appreciated.

Reply from Jasmine Ali, Manager at Craighead Care Home

Dear Tracey, thank you for your very honest and heartwarming review. I am glad that we are able to support Mum in her journey with dementia. Moreover, I am glad that we have a holistic relationship with you and your family. I am sure my team will be proud to read that their commitment is acknowledged and praised by our families. We look forward to your next visit.


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Review from A B (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm always impressed with all the staff's attitudes - 100%. The home is clean and welcoming and I feel that my dad, and all the residents, are being looked after and are in safe hands.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your kind words. It is our honour looking after Dad. We are glad that Dad is happy and we will continue to look after him and provide him with the best care.


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Review from L K (Granddaughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran, who has dementia, has recently become a resident at Craighead Care Home, and I'm so thankful she has found a home there. The staff are excellent; all very knowledgeable, kind, attentive, welcoming and friendly - they seem to know the residents very well and always make time to say hi or to
chat when I've visited. The care home itself is bright, welcoming, and always clean and tidy. I've visited on different days, at different times, and it is always a buzz with activity, and everyone appears happy and cared for.
Additionally, the monthly activity planners are always full of a variety of stimulating and interesting activities, all with a focus on health, well-being and enjoyment. I always enjoy seeing updates on the Facebook page! I was a bit nervous about my gran going into a care home, but now, I'm so pleased and so very impressed by the standard of care being delivered. I cannot recommend Craighead enough, and just a massive thank you to all the staff team!

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your feedback. We appreciate your kindness and are glad that Gran has found her home away from home. We look forward to your next visit.


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Review from S R (Niece of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has recently become a resident. The staff have supported her in this change. The level of care is of a high standard, ensuring her individual needs are met. The home is friendly and welcoming. Highly recommended.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your five star review. We appreciate your feedback.


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Review from Margaret B (Wife of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for a few months, and I don't believe I could have found him a better place to be looked after.
The home is exceptionally well looked after, clean and very friendly.
The staff are excellent and very caring.
I am very happy that my husband is being so well looked after.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your kind feedback. We are glad that you are very satisfied with the care and facilities provided to your loved one here at Craighead Care Home. It is our absolute pleasure to look after your loved one. We look forward to your next visit.


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Review from M M (Sister of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I usually visit twice weekly and have always found the staff very caring and always very busy. Our sister always tells us that she is very well cared for and happy here. Thank you to all Craighead staff.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for sharing your experience. It is our absolute pleasure looking after your loved one here at Craighead. We always look forward to your visits and are glad that you are enjoying being part of our Craighead family.


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Review from M H (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, excellent team, we as a family are reassured and trust those who look after our mum. We will always recommend Craighead Care Home to family and friends.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for taking the time to complete this review. I am glad that Mum is enjoying her stay at Craighead and that you trust my team. I am grateful for always recommending Craighead Care Home to your friends and family.


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Review from Irene S (Wife of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been a resident for over seven years and in that time there has been a rollercoaster of the level of care. However, the present management team have transformed the home and I cannot speak highly enough about it now. A care home is like a pyramid and with the right team at the top it
can achieve amazing results. You can see and feel the difference in the environment and this is reflected in the happy supportive staff. The residents are always treated as individuals and their former lives are celebrated by requests for items to display that reflect their former career. A selection of his paintings were requested for display in the corridors, such an extremely touching gesture of compassion and respect. The daily activities are fun and interesting. I was privileged to be asked to jointly chair the residents' relatives meetings and so good to hear positive comments from all present. I would certainly recommend Craighead and I salute the caring staff team.

Reply from Jasmine Ali, Manager at Craighead Care Home

We were extremely lucky to have the chance to know your husband, and yourself. We are thankful to you for jointly chairing the residents' relatives meetings. Craighead will continue to work towards providing our residents, and their loved ones, with the best experience in care.


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Review from Anne P (Wife of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been a resident at Craighead Care Home for 6 months and I know that he is in good hands. Looked after 24 hours a day, with every wish catered for by management and staff who are extremely friendly and obliging and nothing is too much bother in this lovely 'care' home.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your excellent feedback. We are pleased that you are happy with the care of your loved one here at Craighead. We will continue to work with you and your loved one and help create beautiful memories to last.


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Review from P M (Nephew of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5 star from me.

Reply from Jasmine Ali, Manager at Craighead Care Home

Thank you for your five-star review. We appreciate your feedback and will continue to work hard to provide your loved one with a home away from home.


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Review from J W (Wife of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Knowing that there is professional help close to hand at all times to help my husband if needed is a great relief to me as I used to have to deal with falls and confusion, mainly at night.
Almost from the first day of my husband's residency, I found most of the staff very approachable and able to
answer my queries.

Reply from Jasmine Ali, Manager at Craighead Care Home

We appreciate your valuable review. We will continue to work with you to provide your loved one and yourself with a good experience here at Craighead. We look forward to your next visit.


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Review from Claire N (Daughter-in-law of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impressions have been absolutely superb. I can't thank the staff enough for all the wonderful care they give my mother-in-law in room 21. She has settled in so well. She has a completely different approach to her happiness. She seems such a different person, keeping busy, walking and meeting
new friends. It's so lovely to see her flourish. I honestly am in awe of all your amazing staff. They are all wonderful beings.

Reply from Jasmine Ali, Manager at Craighead Care Home

Dear Claire, thank you for your kind words. My team and I appreciate your kindness and noticing the difference we are making. It is always a delight to look after your mother-in-law. We are delighted that you trust Craighead to look after your loved one.


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Review from Chris N (Son of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were viewing homes for my mum (dementia), the manager (don’t think I’m allowed to give names) was just simply incredible and made the whole process and situation a whole lot easier. When the time came for my mum to go into Craighead, the staff can only be described as outstanding. Not only with
my mum but also with my dad, who was struggling with the whole ordeal. We have already seen a huge improvement with my mum in terms of hygiene, eating and energy levels. The cleanliness of the home itself is fantastic, and the room is bright and spacious. If you go onto their Facebook page, you can see the amount of activities that are always on. Once again, can I please thank the staff from the whole family for making this time so much bearable and being so fantastic.

Reply from Jasmine Ali, Manager at Craighead Care Home

Dear Chris, thank you for your kind words. I am glad mum is settling in well at Craighead Care Home and that my team has provided an outstanding service. We continue to support mum and your family and help make each day memorable.


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Review from John C (Friend of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a new manager who looks like she knows what she is doing. Very respectful taking the time to speak to me and nothing was too much for her. Hopefully, this is the start of better days at Craighead House. I have the feeling that this is what the people who work at the house need.

Reply from Jasmine Ali, Manager at Craighead Care Home

Dear John, thank you for your trust and positive feedback. Craighead is certainly on a journey and you will find vast improvements as days go along. I look forward to your next visit. Regards.


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Review from T S (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mother was a resident for about 6 years before passing. She was an unusual case in that she had input/output Aphasia and in an environment of high turnover of staff and management, her care was not the best but under the circumstances, I guess it was about satisfactory.

Reply from Margaret Ann Gavin, Manager at Craighead Care Home

I'm very sorry regarding the passing of your mum and the concerns you have raised regarding staffing levels during this time. I am available to discuss your experiences further should this be of any assistance to you. I can be contacted directly at the email address noted below.


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Review from S H (Granddaughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

He was very settled at Craighead Care Home and absolutely loved the view. He enjoyed having a chat when staff had the time to and he liked having a joke with them. Some of the staff took time to get to know him and us as well. He was able to keep some bits of his independence for as long as possible
which was very beneficial for him.

Reply from Sandra McCombie, Manager at Craighead Care Home

Thank you for your feedback Sarah, Grandad is missed by us all, he was a true gentleman.


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Review from Ann C (Daughter of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has received excellent care and support since his arrival in Craighead Care Home in October 2021 and continues to benefit from being there. He has vascular dementia and the staff encourage him to be independent and motivate him to get involved in social activities. The range and frequency of
activities and events have significantly increased. It is nice of the home to share these activities on their Facebook page and see all the fun and residents' happy faces. My dad is happy there and although he knows he won’t be going ‘home’ he has been made to feel so welcome at Craighead that the staff are like family to him. They also help reassure him when he gets anxious.
It is always a pleasure to visit him and the staff go above and beyond to help support his health needs and other interests and keep me well informed. I can’t thank you all enough.

Reply from Sandra McCombie, Manager at Craighead Care Home

Thank you so much Ann for your kind words, Dad is a pleasure to care for. I will pass your comments on to the team.


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Review from Andrea H (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Craighead Care Home since January this year and I have been very impressed by the friendly approach of the care team and the continuity of staff which is really important for both the residents and the families.
As a family we have all been made to feel very welcome
and part of the community and we very much appreciate the 'open door' approach to visiting.
Mum seems to have settled and we are always promptly informed of any medical concerns. I can definitely recommend Craighead to other families.

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Review from Paul Y (Son of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I give a big thank you to all Craighead Care Home staff and management for the care and support that they gave to my mother in her final years. She was very happy at Craighead Care Home. She had a very special 80th birthday celebration with family, staff and other residents.

Reply from Sandra McCombie, Manager at Craighead Care Home

Thank you for your feedback, it's very much appreciated - will pass on to the team - we all have fond memories of Mum, hope you and the family are well.


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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Craighead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Craighead Care Home is calculated as follows: ( (341 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 407 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craighead Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (3)

Jasmine

Jasmine Ali

Job Title: Home Manager

Joined: 2023

I have over a decade of experience in running a successful care home. I am also a registered nurse and am skilled in management and care principles as well as tasks such as scheduling, conflict resolution, and tending to residents’ physical, social, and mental needs. I am dedicated to continually improving the service provided to care home residents and facilitating an ideal environment for staff, friends, and family, too.


Katy

Katy Ballantine

Job Title: Deputy Manager

Joined: 2023

I am a dedicated and organized Deputy Home Manager with over 15 years of experience in supporting residents and managing staff in various care homes. I am logistically minded and an empathetic person. I am a qualified nurse and have proficient skills in medicine management and infection prevention and control practices.


Sheila

Sheila Atkinson

Job Title: Home Administrator

Joined: 2023

I am a meticulous, efficient and organized individual who enjoys juggling multiple tasks and working under pressure. I have over two decades of experience in providing businesses with support in several operational areas aiming to keep them running at optimal levels.