Craighead Care Home

Norwood, Newport-on-Tay DD6 8DW
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9.8 47 Reviews
  • Craighead Care Home, Newport-on-Tay
Craighead Care Home in Newport-on-Tay offers to residents a home from home with a true sense of family. Residents can enjoy the beautiful views of the River Tay and the city of Dundee.

Craighead provides residential, nursing, dementia and respite care in a flexible environment to ensure changing needs can be catered for. The home boasts extensive facilities, including three separate garden areas.

Additionally, the home has a comfortable entertainment lounge as well as a dining room.

The care home caters for residents living with dementia.

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Care Provided by Craighead Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jasmine Ali (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Craighead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,566
    • Self-Funded Residential Dementia Care from £1,566
    • Self-Funded Nursing Care from £1,566
    • Self-Funded Nursing Dementia Care from £1,566
    • RESPITE Self-Funded Residential Care from £1,566
    • RESPITE Self-Funded Residential Dementia Care from £1,566
    • RESPITE Self-Funded Nursing Care from £1,566
    • RESPITE Self-Funded Nursing Dementia Care from £1,566

  • The fee is subjected to change
  • (these prices are only a guideline, please contact Craighead Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car parking is available at Craighead Care Home


Craighead Care Home Reviews (47)

Total of 47, showing 41-47
9.8

Craighead Care Home has a Review Score of 9.8 (9.811) out of 10, based on 35 reviews in the last 2 years. Over all time Craighead Care Home has 47 reviews.

Overall Experience

  • 36
  • 9
  • 1
  • 1
  • 0

Date Published

47
13
22
35
12

Review from Hilary D (Daughter-in-law of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident of Craighead Care Home after a period of illness which resulted in his admission to hospital.
He also contracted Covid in hospital and, as a result, was very frail and confused when he left. The standard of care he received from the staff at Craighead has been exceptional.
From the second he entered the home, all staff did what they could to welcome him and make him feel comfortable.
I would say that they went above and beyond and encouraged him to undertake activities that he would never have wanted to do before.
Because of the very high standard of care he has received, he has gained weight and mobility and has been able to return home to his wife. This was not an option the family even considered possible four weeks ago.
I cannot praise the management and staff at Craighead enough and sincerely thank you from the bottom of my heart for taking such good care of my father-in-law.

Reply from Sandra McCombie, Manager at Craighead Care Home

Thank you so much for your review Hilary, hope everything is going well at home, have shared the feedback with the team.


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Review from Colin M (Husband of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time of lockdown and before, the standard of care and support has been extremely high. Information on activities and care has been relayed by both email and phone, all very supportive.
Opportunities when regulations allowed to meet residents were available if required.
I am delighted with
the diligence of all staff during those very difficult times.

Reply from Scott Bland, Home Manager at Craighead Care Home

Hi Colin
Thank you for your feedback and support.
Your feedback will be shared with the team here at Craighead Care Home.


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Review from Alan G (Son of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff involved with caring for my Mother obviously have had a difficult job, during the lockdown over the last year or so but have always kept me updated on how my Mum is doing. I have received numerous emails about the activities for residents during these difficult times.

Reply from Scott Bland, Home Manager at Craighead Care Home

Thank you for your feedback. This is greatly appreciated and will be passed back to the team. Scott Bland - Home Manager


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Review from Alan D (Son of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no hesitation in stating that my and our family expectations of my mother's care provision were exceeded. During her 3 1/2 year stay she was treated with dignity at all times and the level of care shown by all staff were professional and compassionate. This was also true of the way your staff
looked after my father who visited every day. Sincere thanks to all who really did look after and care about my mother

Reply from Ronnie Cavanagh, Marketing at Craighead Care Home

Thank you, Alan, for your feedback and for taking the time to share your experience of our home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Craighead Care Home did see some friendships flourish with both the Care team and residents. Thank you again Alan, if there is anything more we can do please do not hesitate to reach out.


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Review from Margaret F (Daughter of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in this care home for two weeks and I could not fault it. The staff were very nice and friendly, the food was excellent and the home was very clean. I would recommend this home. A big thank you.

Reply from Ronnie Cavanagh, Marketing at Craighead Care Home

Thank you, Margaret, for letting us know how we are doing at Craighead Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Lindsay M (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Last year at this time I would have rated Craighead at 0. However, since the new management team have taken over, life at Craighead has improved so much so, that I have another family member there. The activities organiser is absolutely wonderful. I know Craighead had a bad reputation. I say to potential
families and residents "come and see for yourself and don't listen to rumours". I would rate Craighead as 4 stars.

Reply from Ronnie Cavanagh, Marketing at Craighead Care Home

Thank you, Lindsay, for letting us know how we are doing at Craighead Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from M M (Wife of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first impression of home it was bright and welcoming. The manager and staff are very helpful. In the few weeks, my husband has been a resident he appears to have settled and is more contented and happy with the staff who are very attentive.

Reply from Ronnie Cavanagh, Marketing at Craighead Care Home

Thank you for your positive feedback towards Craighead Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Husband has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Craighead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Craighead Care Home is calculated as follows: ( (341 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 407 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craighead Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (3)

Jasmine

Jasmine Ali

Job Title: Home Manager

Joined: 2023

I have over a decade of experience in running a successful care home. I am also a registered nurse and am skilled in management and care principles as well as tasks such as scheduling, conflict resolution, and tending to residents’ physical, social, and mental needs. I am dedicated to continually improving the service provided to care home residents and facilitating an ideal environment for staff, friends, and family, too.


Katy

Katy Ballantine

Job Title: Deputy Manager

Joined: 2023

I am a dedicated and organized Deputy Home Manager with over 15 years of experience in supporting residents and managing staff in various care homes. I am logistically minded and an empathetic person. I am a qualified nurse and have proficient skills in medicine management and infection prevention and control practices.


Sheila

Sheila Atkinson

Job Title: Home Administrator

Joined: 2023

I am a meticulous, efficient and organized individual who enjoys juggling multiple tasks and working under pressure. I have over two decades of experience in providing businesses with support in several operational areas aiming to keep them running at optimal levels.