Forth Bay Nursing Home has a Review Score of 9.4 (9.432) out of 10, based on 16 reviews in the last 2 years. Over all time Forth Bay Nursing Home has 29 reviews.
Review from J S (Power of Attorney of Resident) published on 15 April 2025
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Reply from Home Manager, Home Manager at Forth Bay Nursing Home
Thank you for your feedback. We're sorry to hear about your experience with continuity in our team. We'd really appreciate the opportunity to speak with you directly to better understand your concerns. Your insight will help us look into this further and explore how we can make improvements. We're glad to hear that otherwise you've found our team to be professional and attentive - thanks again for your feedback.
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Review from A H (Son of Resident) published on 7 April 2025
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Reply from Home Manager, Home Manager at Forth Bay Nursing Home
Thank you so much for your lovely feedback! We're so glad that you've been happy with Mum's care throughout her journey at Forth Bay. It's incredibly important to us that our home is a real community for our residents, and we're so lucky to have Mum as part of it! We're delighted to hear that she feels at home! We really appreciate your kind words about our team - they really do go the extra mile, and your recognition will mean so much to them.
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Review from A G (Partner of Resident) published on 4 April 2025
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Reply from Home Manager, Home Manager at Forth Bay Nursing Home
Thank you so much for sharing your positive feedback. We're delighted to hear that your partner has settled in well and that you feel assured in the care provided by our team. It's wonderful to know that the homely atmosphere and respectful, considerate care are making a difference. We look forward to your partner enjoying the upcoming activities, and we're sure the garden will be a lovely spot to relax during the summer months.
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Review from Alan K (Son of Resident) published on 1 April 2025
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Reply from Home Manager, Home Manager at Forth Bay Nursing Home
Thank you so much for your kind words! It means so much to us to hear how happy your parents are and that you feel well-informed about their care. Treating every individual with dignity and respect is at the heart of what we do, so it's wonderful to know that this shines through. Your lovely comments about our team will mean a great deal to them. thank you!
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Review from M W (Daughter of Resident) published on 1 April 2025
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Reply from Home Manager, Home Manager at Forth Bay Nursing Home
Thank you for your wonderful feedback. We're delighted to hear how supported you and your family feel and to know that the team's professionalism and attention to detail have made such a positive impact. Ensuring families feel heard, involved, and reassured is so important to us. We really appreciate your recognition of our team's compassionate approach - thank you again for your support and trust!
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Review from N H (Granddaughter of Resident) published on 14 March 2025
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Reply from Home Manager, Home Manager at Forth Bay Nursing Home
Feedback like yours is extremely important to us, as it does not align with the typically positive responses we receive. We understand that you have already spoken with our team, who have taken your concerns seriously and implemented improvements based on your feedback. If there is anything further we can do, please don't hesitate to reach out to us directly.
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Review from A B (Wife of Resident) published on 13 March 2025
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Reply from Home Manager, Home Manager at Forth Bay Nursing Home
We pride ourselves on the resident experience and we are very sorry that you were unhappy with your husbands care. We take comments such as this extremely seriously as it does not reflect the typical positive feedback we receive. We understand that you have spoken with members of our team, and they have already learnt from and taken actions in response to your feedback. If there is anything else we can do, please do not hesitate to contact us directly.
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Review from Steven C (Nephew of Resident) published on 17 July 2024
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Reply from Home Manager, Home Manager at Forth Bay Nursing Home
Thank you for your review, we're glad to hear that you're happy with the quality of care at Forth Bay. We're so sorry for your loss and we hope we made your Aunt's time at Forth Bay as enjoyable as possible. We also really appreciate your honest feedback as it enables our continuous improvement and your comments will be shared with our team.
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Review from Michael C (Husband of Resident) published on 19 December 2023
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Reply from Home Manager at Forth Bay Nursing Home
Thank you, Michael, for taking the time to leave us a review and for all your comments about our home and the care your wife has received. The care and services we deliver, as a team, to our residents and families are extremely important to us, all your comments and concerns have been shared with the team.
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Review from Jack M (Husband of Resident) published on 15 December 2023
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Reply from Home Manager at Forth Bay Nursing Home
Thank you, Jack, for taking the time to leave us a review and for your feedback about our home and team. The care and services we deliver, as a team, to our residents and families are extremely important to us, all your comments have been shared with the team.
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Review from Frank K (Son of Resident) published on 13 December 2023
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Reply from Home Manager, Home Manager at Forth Bay Nursing Home
Thank you Frank for taking the time to leave us a review and for your lovely comments about our home and team at Forth Bay, we are pleased to read your mother is enjoying her stay and settling in. Your feedback will be shared with the team.
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Review from K N (Niece of Resident) published on 19 September 2023
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Reply from Home Manager at Forth Bay Nursing Home
Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from H P (Sister of Resident) published on 30 August 2023
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Reply from Home Manager, Home Manager at Forth Bay Nursing Home
Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from Eleanor M (Mother of Resident) published on 29 August 2023
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Reply from Home Manager, Home Manager at Forth Bay Nursing Home
Eleanor, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your son is receiving such great care at Forth Bay. I will pass on your kind comments to the whole team.
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Review from K H (Son of Resident) published on 15 August 2023
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Reply from Home Manager, Home Manager at Forth Bay Nursing Home
Thank you for your positive feedback. Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.
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Review from Jeanette N (Resident) assisted by family/friend published on 14 August 2023
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Reply from Home Manager at Forth Bay Nursing Home
Thank you for the positive comments. We have passed on your feedback on food and activities to the team and they will use your feedback to continue to improve the services we provide.
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Review from Robert D (Husband of Resident) published on 20 June 2019
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Review from Eleanor H (Daughter of Resident) published on 14 June 2019
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Review from C R (Son of Resident) published on 14 June 2019
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Review from Helena D (Cousin of Resident) published on 14 June 2019
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The Review Score of 9.4 (9.432) out of 10 for Forth Bay Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.432 for Forth Bay Nursing Home is calculated as follows: ( (113 Excellents x 5) + (57 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 192 Ratings = 4.432
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Forth Bay Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Mar 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2015
Fiona is our Home Manager at Forth Bay – here’s a glimpse into her role at the home in her own words:
“I joined Forth Bay as a newly qualified Staff Nurse in 2001 and have since taken on a number of senior roles including Charge Nurse and Deputy Manager. It is this in-depth knowledge of the home that has equipped me well as Home Manager.
I strive to give our residents the care and lifestyle they wish to have and endeavour to involve them in every aspect of their care.’
As well as spending time with residents and making sure that they are comfortable, safe and happy, I see it as an important part of my role to act as a mentor to my team. I firmly believe that a happy, fulfilled and motivated team puts us in a better position to consistently deliver a high standard of care.”