Gowrie House Care Home

18/20 West Albert Road, Kirkcaldy KY1 1DL
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9.8 46 Reviews
  • Gowrie House Care Home, Kirkcaldy
Gowrie House Care Home is a tastefully decorated care home where every aspect contributes to residents' quality of life. The home offers person-centred residential, nursing, respite and dementia care.

Set in the heart of the seaside town of Kirkcaldy, the home has four lounges that all overlook the private grounds. the home boasts of a Dining room, café and cinema/activity room. Residents benefit from the home's own hairdressing salon and a varied activities programme to ensure no two days are the same.

The skilled and compassionate staff delivers care with patience, focus and kindness tailored to each resident's needs and capabilities.

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Care Provided by Gowrie House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Gwyneth Christie (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Gowrie House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,634 – £1,634
    • Self-Funded Nursing Dementia Care £1,634 – £1,634
  • (these prices are only a guideline, please contact Gowrie House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Secure care park at rear of building


Gowrie House Care Home Reviews (46)

Total of 46, showing 21-40
9.8

Gowrie House Care Home has a Review Score of 9.8 (9.762) out of 10, based on 11 reviews in the last 2 years. Over all time Gowrie House Care Home has 46 reviews.

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  • 11
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Review from C C (Sister-in-law of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been a resident for the last six months and has received excellent care. She is largely bed-bound and is monitored constantly. She often comments on the friendliness and care of the staff.
Previously, my brother was a resident until his death in June 2021 and, again, received
the best of care.

Reply from Gwyneth Christie, Manager at Gowrie House Care Home

Thank you so much for your kind comments, on behalf of all of our staff, it is very much appreciated.


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Review from Linda P (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has now been in Gowrie for one year. I am happy with her level of care. Carers are all very friendly and helpful (some more than others). My mum seems very happy withing Gowrie.

Reply from Gwyneth Christie, Manager at Gowrie House Care Home

Thank you for taking the time to review Gowrie House.


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Review from Mary F (Relative of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, very friendly and welcoming. High standards of cleanliness, strict Covid rules. A lovely place to be.

Reply from Gwyneth Christie, Manager at Gowrie House Care Home

Thank you very much for taking the time to review our home.


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Review from Darren F (Son of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a nursing home that could care for both my mother and father as it was important to keep them together. Finding the right place for my parents was difficult but when I visited the home, met the manager and her staff I knew this was where we wanted my parents to be looked after.
My
mother and father have now settled in well and the staff are great with them. I can’t thank them all enough for what they have done for the family. It’s also great to know that both my parents are safe, being looked after very well and eating fantastic food.
Thanks to all at Gowrie House Care Home.

Reply from Gwyneth Christie, Manager at Gowrie House Care Home

Thank you so much for your review. It is great to see your mum and dad settle into their new environment so very well.


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Review from Jacqueline M (Daughter of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the recent new management are very approachable and better to communicate with.
They are helpful in accommodating my elderly mother when she visits her husband.
I like that the staff ask for feedback after each visit.
I don't feel rushed out the door.

Reply from Gwyneth Christie, Manager at Gowrie House Care Home

Thank you for taking the time to review our home it is much appreciated.


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Review from Lisa G (Daughter of Resident) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad received the most amazing care whilst at Gowrie House... I am so thankful to all the staff, their support to my dad and the family has been excellent. They treated him with the greatest respect.

Reply from Gwyneth Christie, Manager at Gowrie House Care Home

Thank you for taking the time to review our home. We really appreciate all feedback and it good to hear you and your family's experience while your dad was in Gowrie House.


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Review from Veronica O (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently was able to visit my Dad in his bedroom after fourteen months. I was delighted to see how content and happy he appeared. Fortunately my family and I have had excellent contact over the pandemic through zoom. The carers at Gowrie House Care Home are friendly and approachable. My Dad who has
dementia moved into the care home in December 2019. It took a couple of months for him to settle. Now my Dad says he is in a “good place”and he doesn’t get upset when my Mum leaves after a visit. He likes and trusts the staff. The home has a bright and airy feel since it has been decorated. The choice of colours in the dementia unit is excellent. My Dads room is always neat and tidy and he has a lovely view over the Forth, he enjoys watching the boats. I have been told the staff give my Dad one to one sessions using an iPad to help with his dementia and he can join in small group activities. Our family can’t thank the staff enough for the devoted care they are providing for my Dad.

Reply from Gwyneth Christie, Manager at Gowrie House Care Home

Thank you for letting us know how we are doing at Gowrie House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Betty S (Daughter-in-law of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been a resident since June last year. During that time I have been satisfied with the standard of care given. If there have been any issues the staff have contacted me. If I have any concerns I contact the manager who is always very helpful. Gowrie has recently been decorated and
looks much brighter and her room looks a lot lighter with the removal of a big tree at the front of the building. When I visit she always has access to her call bell and has a nourishing drink within reach. The room is clean tidy and warm. Hopefully, the activities will soon be back to normal as she enjoys the bingo sessions etc. Any staff that I have met have always been very pleasant.

Reply from Gwyneth Christie, Manager at Gowrie House Care Home

Thank you for taking the time to review our Home. It is great to hear that you are satisfied with the care given to your mother in law and your mother in law is benefiting from the redecorating and gardening that has been undertaken in Gowrie House so far.


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Review from Jayne L (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There comes a stage in life when making the correct decision on the welfare of my father was being raised. My sisters and I noticed his state of mind was confusing and worrying. In a short period of time, my father was showing signs of dementia by the family. You never think that dementia will progress
so quickly and especially through COVID19 lockdown. My sisters and I made the crucial decision that my father’s welfare was important and we are extremely happy and thankful for the wonderful care my father is continuing to receive from Gowrie house care home. The staff are tremendous with the care he is receiving. Knowing my father is being cared for is really important to us. Through lockdown, I’ve not managed to see my father however I can see he’s settled in very well. We believe that my father sees the staff as his new family. I like to personally thank you for everything that you have done in the care my father is continuing to receive.

Reply from Gwyneth Christie, Manager at Gowrie House Care Home

Thanks you so much for your review we are so pleased that you are comfortable with the care being provided for your dad.


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Review from Shirley S (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to your staff for the care my dad is receiving, I came to visit my dad today and was shocked to see how well he looked, especially as I have not seen him during lockdown. He is immaculate and fresh-looking. The visit went well, but when he went back indoors he clearly knows the staff
and was laughing and joking with them. First time I have felt we have done the right thing by getting help for my dad and don’t feel guilty anymore for putting him into care. He clearly is very comfortable and probably sees your staff as his family, staff are excellent at their job in the way he looks after my dad, and all the staff can’t do enough for my dad. My dad did take a while to settle and now but he is so happy and content with the care he receives. A huge thank you to Gowrie Staff.

Reply from Gwyneth Christie, Manager at Gowrie House Care Home

Thank you for your review. It is good for staff to hear how you appreciate the care that is being provided to your dad.


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Review from James H (Son of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my Mum is excellent. All the staff are friendly and helpful. Gowrie House is always clean. Would definitely recommend this home.

Reply from Jasmine Bracken, Marketing Administrator at Gowrie House Care Home

Thank you, James, for letting us know how we are doing at Gowrie House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from A H (Son of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Cleanliness of table is often poor, with dried food. Room hasn't been updated in 3 years of residence. Experienced staff are good, two members in particular. Other staff don't appear to understand or assist as well. Food options are poor, along with quality at times. High turn over of staff doesn't
help with his regular needs. Not value for money.

Reply from Jasmine Bracken, Marketing Administrator at Gowrie House Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from S B (Grandson of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gran seems content and well looked after. Compliments to the staff. No concerns.

Reply from Jasmine Bracken, Marketing Administrator at Gowrie House Care Home

Thank you for your comments about your recent experience at Gowrie House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from S A (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm and friendly staff, they keep me updated at all times.

Reply from Jasmine Bracken, Marketing Administrator at Gowrie House Care Home

Thank you for your comments about your recent experience at Gowrie House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Elizabeth S (Wife of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Gowrie House Care Home has been a good one. Staff are friendly and helpful, food is good, rooms are kept clean. My husband has regained his health during his stay and is able to come home again.

Reply from Ronnie Cavanagh, Marketing at Gowrie House Care Home

Thank you, Elizabeth, for your comments about your recent experience at Gowrie House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from F M (Niece of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been in respite for 2 weeks. Every time I go in, it is so friendly. Staff can't do enough. It is clean. It has got a family atmosphere, so much for her to do. I have seen concerts,m bingo, videos, TVs, lovely lounges to sit in whilst visiting. My auntie loves the food and she said there
is plenty of it. So, overall I would rate this as home from home. Would not hesitate to leave my family here.

Reply from Ronnie Cavanagh, Marketing at Gowrie House Care Home

Thank you, for your comments about your recent experience at Gowrie House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Thomas S (Husband of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that Gowrie House Care Home is one of the best care homes in Scotland, if not the best care home in Scotland. The staff are very good and caring.

Reply from Ronnie Cavanagh, Marketing at Gowrie House Care Home

Thank you, Thomas, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Gowrie House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Julie B (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gowrie House nursing home has a welcoming feel to it. It was originally a hotel and still has that ambience rather than that of a nursing home. Staff were very friendly and attentive to my Dad and made his stay there comfortable. Although I cannot fault the staff and care he received the building needs
to be brought up to a higher standard. Buzzers and sensor mats need to be in full working order, with sockets available.

Reply from Ronnie Cavanagh, Marketing at Gowrie House Care Home

Thank you, Julie, for your comments about Gowrie House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review from J N (Wife of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rapport with staff very good. Very friendly and caring. Gowrie House felt still very much like the hotel it used to be but could do with more funding to upgrade. Buzzer systems need to be more up to date which would allow more than one device to be plugged in e.g. Nurse call button, sensor mat, sensor
cushion.

Reply from Ronnie Cavanagh, Marketing at Gowrie House Care Home

Thank you, for your comments about Gowrie House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review from Susan R (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with this care home was very amazed to see how professional the staff are and are on hand anytime you need them and residents treated very well and respected. Makes me feel very happy when having to leave my mother knowing she will be cared for.

Reply from Ronnie Cavanagh, Marketing at Gowrie House Care Home

Thank you, Susan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Gowrie House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Gowrie House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Gowrie House Care Home is calculated as follows: ( (112 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 129 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Gowrie House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (3)

Richie

Richie Scobbie

Job Title: Maintenenace

Joined: 2018

Hi, my name is Richie Scobbie.
I am the maintenance man here at Gowrie House. I have been with the home for 2 and a half years now and enjoy being part of the Gowrie team. My role at the home is to maintain the home to a high standard making sure that all is safe for the residents and staff. When I am at home, I like to spend time with my kids going to their football games or fishing with my sons, we also like to go on family walks or do a spot of magnet fishing or camping.


Linda

Linda Hynes

Job Title: Housekeeper

Joined: 1998

Hi, my name is Linda.
I started work here at Gowrie House in April of 1998 as a domestic assistant and I have worked my way up to the position I have now which is Housekeeper. My main aim is to keep up the high standard of cleanliness and to keep Gowrie as homely and comfortable as possible for all our residents.
I am very family orientated and sadly became a widow 7 years ago so I now love spending most of my free time with my grandchildren and greatgrandchildren. I also have good friends in and outside of Gowrie House whom I am lucky enough to share many good laughs and holidays together.


Lorraine

Lorraine Brophy

Job Title: Deputy Manager

Joined: 2021

Hi, my name is Lorraine.
I have worked in care for over 30 years now in many roles, care assistant, home manager and most positions in between.


I am passionate about person-centred care and individualised care planning. I came to work in Gowrie House on March 21 and I am enjoying and looking forward to the ongoing development of small-unit living.


In my spare time, I support Celtic FC and attend as many games as possible. I also love to visit my son and granddaughter in Portugal.