Everyone is very caring, helpful and makes us visiting our family a pleasure
Brenda C (Daughter of Resident)
Management is very approachable and prepared to listen, always popping into the room for a chat
Eileen W (Daughter of Resident)
My mother has had a second lease of life moving into the home
Jacqui J (Daughter of Resident)
Visitors are welcome to Henderson House throughout the day with no restrictions, the home only advise that to ensure the dignity and respect of their residents is maintained and that meal times are avoided as much as possible which are between the following times.
09:30 - 10:30
12:30 - 13:30
16:40 15:30
There are parking spaces available on the ground of the service, they have visitors parking bays and also disabled bays closest to the home to allow easy access to the care home.
Henderson House Care Home has a Review Score of 9.9 (9.856) out of 10, based on 12 reviews in the last 2 years. Over all time Henderson House Care Home has 43 reviews.
Review from Fiona M (Daughter of Resident) published on 3 December 2024
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The staff at the home take
If I have any problems or concerns the staff are always there for me to go to and discuss what is worrying me and then help sort it out. The home is a not just a home it is a large family (Henderson Family). They not only look after their residents they take care to look after family members as well.
Reply from Liam Duncan, Manager at Henderson House Care Home
Thank you for your review and your kind words towards the home, as you said it is not easy seeing dad with his dementia but we are glad that you feel involved in his care and part of the family as we aim to make all feel this way and are very glad after five years you still feel very strongly about Henderson House.
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Review from J D (Daughter of Resident) published on 3 December 2024
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Reply from Liam Duncan, Manager at Henderson House Care Home
Hi, thank you for your review on Henderson House, and we take on board the lounges as this is part of the refurbishment plan and just awaitign the contractors to arrive to have this painted hopefully in tie for Christmas.
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Review from Lynn M (Daughter of Resident) published on 28 November 2024
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Reply from Liam Duncan, Manager at Henderson House Care Home
Thank you very much as you know mum is a character and we all love her here at Henderson House, she is a dream to care for and we really appreciate your review on the home, and your honesty - massive thank you.
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Review from Hilary D (Daughter of Resident) published on 13 November 2024
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Reply from Liam Duncan, Manager at Henderson House Care Home
Thank you for such a great review on the care that we provide for mum, and your kinds words that I certainly will pass over to the staff team. Mum is such a character and caring for her is such a pleasure.
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Review from Fergus B (Son-in-law of Resident) published on 19 August 2024
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Reply from Liam Duncan, Manager at Henderson House Care Home
Thank you, it was our pleasure caring for your mother-in-law and she is missed here at Henderson House, every review we get we share with the staff team and your kind words I'm sure will be greatly appreciated by them, wish you all the best.
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Review from Mary T (Daughter of Resident) published on 5 August 2024
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Reply from Liam Duncan, Manager at Henderson House Care Home
Thank you for your kind review of the care here at Henderson, we will be sure to continue providing the best quality and I will be sure to feed your review back to the staff.
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Review from Martin K (Son of Resident) published on 17 July 2024
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Reply from Liam Duncan, Manager at Henderson House Care Home
Thank you for your review I will be sure to pass this over to the staff, its a pleasure to care for mum as you know she is very popular in Henderson and all the staff love caring for her.
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Review from Jacqui J (Daughter of Resident) published on 6 March 2024
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Reply from Liam Duncan, Manager at Henderson House Care Home
Thank you for your review and the care and attention you feel your mum and your family have had since Mum moved in is so good to hear. I will share this with the staff team and they will be glad to hear of the positive feedback.
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Review from Ann D (Daughter of Resident) published on 2 November 2023
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Reply from Liam Duncan, Manager at Henderson House Care Home
Thank you, your dad was such a gentleman and as you know the staff loved having him here as part of the Henderson House family, he will be missed, including you and the family, wish you all the best.
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Review from S B (Daughter of Resident) published on 27 July 2023
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Reply from Liam Duncan, Manager at Henderson House Care Home
Thank you so much for your amazing review. We are very proud of our garden, which has had the input from our lovely residents and of course our chickens too. We have a brilliant team here and they will be delighted to hear your positive feedback.
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Review from J T (Son of Resident) published on 27 July 2023
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Reply from Liam Duncan, Manager at Henderson House Care Home
Thank you very much for your review. We are delighted to hear that you are happy with our home.
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Review from M W (Wife of Resident) published on 27 July 2023
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Reply from Liam Duncan, Manager at Henderson House Care Home
Thank you very much for a lovely review of our home, it is always good to get feedback from relatives and we are always striving to improve our service.
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Review from Eileen W (Daughter of Resident) published on 23 December 2022
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Reply from Tabatha Jacome-Sturge, Manager at Henderson House Care Home
Thank you Eileen, it has been an absolute pleasure caring for dad and we are going to be sad to see him go, I have let the staff know about your review and again thank you.
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Review from Lesley P (Daughter of Resident) published on 8 December 2022
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Reply from Tabatha Jacome-Sturge, Manager at Henderson House Care Home
Thank you very much for your review on Henderson House and the care your mum received during her time here, and also, you received support and care from the staff. I'll be sure to pass over this on to all staff.
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Review from G F (Daughter-in-law of Resident) published on 30 June 2022
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Reply from Liam Duncan, Interim - Manager at Henderson House Care Home
Thank you very much, your review is greatly appreciated and I'll be sure to let all the staff team at Henderson House know how great of a job they are doing.
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Review from Catherine B (Wife of Resident) published on 21 June 2022
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Reply from Liam Duncan, Interim - Manager at Henderson House Care Home
Thank you very much, it's a pleasure caring for your husband and I will be sure to pass over your kind words to all the staff.
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Review from H M (Daughter of Resident) published on 21 June 2022
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Reply from John Park, Regional Director at Henderson House Care Home
Thank you for your positive feedback. I will ensure this is past on directly to the team.
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Review from L C (Daughter of Resident) published on 14 June 2022
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Reply from John Park, Regional Director at Henderson House Care Home
Thank you for your very positive feedback. I will ensure this feedback is past to the staff team. we all look forward to seeing the upgraded environment in the coming weeks.
Kind Regards.
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Review from W E (Daughter of Resident) published on 31 May 2022
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Reply from John Park, Regional Director at Henderson House Care Home
Thank you very much for your positive feedback, I will ensure this feedback is shared with the staff team.
Thank You once again.
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Review from H J (Sister of Resident) published on 17 August 2021
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The Review Score of 9.9 (9.856) out of 10 for Henderson House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.856 for Henderson House Care Home is calculated as follows: ( (120 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.856
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Henderson House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Mar 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Care Home Manager
Joined: 2022
I have been in the care sector for 10 years, I started my career as a Care Assistant in 2012 then progressed to Senior care assistant within the same year. I had the passion and drive and wanted to challenge myself so I applied to become a Deputy Manager for a large local provider. I was in this role for 9 months I then was appointed as a Care Manager where I built and developed a successful care service.
During this time I worked on building strong community links and also opened a pub within the grounds of the care home. I joined Henderson House in January 2022 as Interim Care Manager I have a passion for providing person-centred care. I have a real passion for staff development and strive to support and empower all my staff. I would like my Residents and Relatives to know that I operate an open-door policy.
Job Title: Deputy Manager
Joined: 2014
My name is Anne Masterton and I have worked at Henderson House since 2014. My previous background was in palliative care and I worked with Marie Curie for 17 years. Transferring my skills to Henderson House has allowed staff to learn and develop their skills in palliative and end-of-life care.
I thoroughly love spending time on the floor caring for residents and their families and working closely with the care staff. I am passionate about delivering a high standard of care to each resident and ensuring families are kept up to date with care needs.
Job Title: Receptionist
Joined: 2023
Hannah brings with her a background in retail for over a year and administration for over ten years with a particular interest in customer service. When not working, Hannah is involved in religious voluntary work within the community of Fife including construction projects!
You can find Hannah who is a keen bean, in our Administration Office on the right-hand side of the front door. Welcoming all visitors to Henderson House
Job Title: Nurse
Joined: 2019
I am Kessie Cabatingan-Omnos, born and raised in Philippines. I have been a qualified nurse since 2012, been working as a Theatre and Neonatal Intensive Nurse for 6 years.
In June 2019, decided to move here to Scotland and work at Henderson House. Working in a care home setting is something new to me, but I am absolutely loving this change of environment. I am delighted to share my time and expertise in giving care to our lovely residents at Henderson House Care Home.
Job Title: Senior Care Assistant
Joined: 2003
I have worked at Henderson House care home for 19 years, during this time I have gained my SVQ 2 & 3 and also been involved in various amount of training and relevant topics to ensure that I can meet the needs of the residents I care for.
during my time at Henderson House I have worked in various roles such as 3 years as the activities coordinator, I then became a care assistant and progressed to a senior care assistant, my main goal and inspiration are to ensure that all residents at Henderson House receive the best possible person-centred care and that they enjoy there stay here with us.
Job Title: Senior Care Assistant
Joined: 2020
I'm Caroline and I've worked at Henderson for over 4 years on the night shift. I was delighted to accept the opportunity to become a Senior at the beginning of the year and am thoroughly enjoying my new role. Whilst training for my level 3 accreditation I have gained skills and knowledge that I am now implementing.
Henderson House is a warm and friendly place to be, there's always a smile when you walk through the door and an excellent support network when required. I have the pleasure of working with some amazing individuals who make up this formidable team!
Job Title: Head Chef
Joined: 2007
My name is Susan Cruickshank and I work currently as the chef at Henderson House.
I have worked at Henderson House for over 15 years, my main role is to ensure that the residents in the care home are served and presented with high-nutritional foods and that we can accommodate any dietary requirements.
I have a passion for ensuring that the residents are involved in the structure and development of their care home menus so that we are able to make every effort to meet the needs and wishes of our residents.
Job Title: Senior Care Assistant
Joined: 1998
My name is Lana, I have worked in Henderson House for 24 years, my career started as a care assistant, before moving to the housekeeping department in 2008 after returning back from maternity leave after having my son.
I love working at Henderson House and couldn't see myself working anywhere else which shows in a number of years with the home, spending time with the resident's chatting with family and friends is what makes Henderson House a great place to work.
My hobbies include walking my dog, reading and spending time with my family.