Henderson House Care Home

2 Link Road, Dalgety Bay, Dunfermline KY11 9GW
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9.9 43 Reviews
  • Henderson House Care Home, Dunfermline
Henderson House Care Home in Dalgety Bay, Fife, provides person-centred care around the clock, including nursing and dementia. The care home prides itself on creating a safe and welcoming environment where residents can feel at home, supported by experienced and dedicated staff.

The home boasts 60 en-suite bedrooms furnished to the highest standard, two main lounge and dining rooms as well as four smaller lounges to relax. Mature gardens and woodlands surround the home, giving plenty of opportunities to get some fresh air.

Serving good food is paramount and residents are served nutritious and tasty breakfast, lunch and dinner every day.

Care Provided by Henderson House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Liam Duncan (Care Home Manager)
  • Admission Criteria
    • -
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Henderson House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,661 – £1,661
    • Self-Funded Residential Dementia Care £1,661 – £1,661
    • Self-Funded Nursing Care £1,661 – £1,661
    • Self-Funded Nursing Dementia Care £1,661 – £1,661
  • (these prices are only a guideline, please contact Henderson House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome to Henderson House throughout the day with no restrictions, the home only advise that to ensure the dignity and respect of their residents is maintained and that meal times are avoided as much as possible which are between the following times.


    09:30 - 10:30
    12:30 - 13:30
    16:40 15:30


  • Parking
  • There are parking spaces available on the ground of the service, they have visitors parking bays and also disabled bays closest to the home to allow easy access to the care home.


Henderson House Care Home Reviews (43)

Total of 43, showing 1-20
9.9

Henderson House Care Home has a Review Score of 9.9 (9.856) out of 10, based on 12 reviews in the last 2 years. Over all time Henderson House Care Home has 43 reviews.

Overall Experience

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  • 9
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Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Henderson House for over 5 years with dementia, which has been very hard to watch as his daughter. The staff have helped me understand the illness as much as they can, some days are harder than others, but they always take time to sit and talk with me.


The staff at the home take

on my dads needs, his room. has all his photographs up of his family and a lot of his individual items, which are all looked after.
Dad spends most of his time in the dining room/lounge, so that he can see what is going on and be involved in what is happening (Nosey) still!


If I have any problems or concerns the staff are always there for me to go to and discuss what is worrying me and then help sort it out. The home is a not just a home it is a large family (Henderson Family). They not only look after their residents they take care to look after family members as well.


Reply from Liam Duncan, Manager at Henderson House Care Home

Thank you for your review and your kind words towards the home, as you said it is not easy seeing dad with his dementia but we are glad that you feel involved in his care and part of the family as we aim to make all feel this way and are very glad after five years you still feel very strongly about Henderson House.


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Overall Experience  Overall Experience 5.0 out of 5

My mum is thriving in Henderson House. She has made friends and they have meal times together.
Mum is well looked after and happy. Her room is warm and clean. All the staff are kind and caring and know Mum's likes and dislikes.
Thank you to all the staff.
I rated facilities lower as the lounge
is clinical but I'm aware this is getting done up in the near future

Reply from Liam Duncan, Manager at Henderson House Care Home

Hi, thank you for your review on Henderson House, and we take on board the lounges as this is part of the refurbishment plan and just awaitign the contractors to arrive to have this painted hopefully in tie for Christmas.


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Overall Experience  Overall Experience 5.0 out of 5

I find that Henderson House listened to all of my mums needs and were able to accommodate her requests. Nothing is too much trouble for all of the staff. Activities are great for my mums wellbeing and always see smiles when I visit. A few weeks ago my mum had a fall when out with me. The way the staff
treated the situation was first class when we arrived back from A & E at 23.45hrs staff had been briefed and gave mum excellent care, checking on her every 30 minutes. A fantastic home.

Reply from Liam Duncan, Manager at Henderson House Care Home

Thank you very much as you know mum is a character and we all love her here at Henderson House, she is a dream to care for and we really appreciate your review on the home, and your honesty - massive thank you.


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Overall Experience  Overall Experience 5.0 out of 5

At the start of 2024, we had to take the difficult decision to move Mum into residential care, and she moved into Henderson House 8 months ago. Up until then, she had lived with either myself or my sister for 5 years, and we had hoped that could continue. But it couldn't - and since Mum moved to Henderson
House we have had such positive experiences. The staff genuinely care about the residents, Mum is so well looked after and cared for, they really seem to enjoy having her there! We were able to personalise her room, so Mum feels at home with her things around her. And even more than that - the staff show a genuine interest in the lives of her and her family, acknowledging who we all are and the part we still want to play in her life. It is lovely to be able to be her daughter again, rather than her carer, and to enjoy the time we have together. We put our trust in the Care Home Manager and his team, and they have proved themselves, beyond doubt.

Reply from Liam Duncan, Manager at Henderson House Care Home

Thank you for such a great review on the care that we provide for mum, and your kinds words that I certainly will pass over to the staff team. Mum is such a character and caring for her is such a pleasure.


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Overall Experience  Overall Experience 5.0 out of 5

The compassion, dedication, and professionalism demonstrated by the whole team was truly outstanding and made a significant difference to the resident and our entire family during a difficult time.
The level of comfort and quality of care that she received and the support shown by the staff did not
go unnoticed and meant a great deal to us.
In recognition of the exceptional service provided, I would like to extend our sincerest thanks to the entire team at Henderson House Care Home. Your dedication to ensuring the well-being of your residents is truly remarkable.
With gratitude.

Reply from Liam Duncan, Manager at Henderson House Care Home

Thank you, it was our pleasure caring for your mother-in-law and she is missed here at Henderson House, every review we get we share with the staff team and your kind words I'm sure will be greatly appreciated by them, wish you all the best.


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Overall Experience  Overall Experience 5.0 out of 5

All staff were excellent and easy to approach to talk to. Nothing was a bother always happy to fix a concern, was very compassionate and kind, very professional with residents always had time to talk to family members.

Reply from Liam Duncan, Manager at Henderson House Care Home

Thank you for your kind review of the care here at Henderson, we will be sure to continue providing the best quality and I will be sure to feed your review back to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

The management and all the staff at Henderson House deserve much praise for providing a warm, caring, respectful, and safe home, for which I cannot thank them enough. Special call out to all the wonderful nursing staff whose dedicated work is greatly appreciated and admired.

Reply from Liam Duncan, Manager at Henderson House Care Home

Thank you for your review I will be sure to pass this over to the staff, its a pleasure to care for mum as you know she is very popular in Henderson and all the staff love caring for her.


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Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at the beginning of February and the care home and its staff have been absolutely amazing. From the initial contact with the Home Manager, who was so helpful and friendly, to the everyday functioning of the home and care of the residents, it’s been first class. My mother
has had a second lease of life moving into the home. She’s loving all the activities, all her new friends and the food! The staff are so proactive in getting the residents to join in and it’s great to see all the photos/videos of them enjoying themselves. It’s brought a huge relief to my brother, as we can now go and spend quality time with my mother whilst she is being so well looked after. All our mother's care is now looked after by the home from doctor, hairdresser, optician, dentist and podiatrist. The rooms are a good size and it’s great you can personalise them and bring in some photos and belongings. We would definitely recommend the home as our experience has been so positive.

Reply from Liam Duncan, Manager at Henderson House Care Home

Thank you for your review and the care and attention you feel your mum and your family have had since Mum moved in is so good to hear. I will share this with the staff team and they will be glad to hear of the positive feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My dad was in Henderson House for 5 weeks it was his first time away from living at home (he's almost 91 years old) and he was made so welcome from the minute he arrived. He was treated with such kindness and formed a bond very quickly will all the staff who treated him with love and respect. I had
absolute confidence in them and cannot thank them enough for taking the time to make sure he was okay and for taking the time to get to know him.
Thank you to everyone involved.

Reply from Liam Duncan, Manager at Henderson House Care Home

Thank you, your dad was such a gentleman and as you know the staff loved having him here as part of the Henderson House family, he will be missed, including you and the family, wish you all the best.


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Overall Experience  Overall Experience 5.0 out of 5

What a gem Henderson House Care Home is! It is set in a beautiful location with trees surrounding it. They have a beautiful well-kept garden area with chickens that provide fresh eggs - yum! The staff, nurses and management all have plenty of time to make everyone feel welcome. They have a challenging
job to look after our loved ones but do it well with a smile. Not forgetting the rest of the team, cleaners, kitchen staff and hairdressers. Thank you all.

Reply from Liam Duncan, Manager at Henderson House Care Home

Thank you so much for your amazing review. We are very proud of our garden, which has had the input from our lovely residents and of course our chickens too. We have a brilliant team here and they will be delighted to hear your positive feedback.


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Overall Experience  Overall Experience 5.0 out of 5

I am completely happy with all aspects of Henderson House.

Reply from Liam Duncan, Manager at Henderson House Care Home

Thank you very much for your review. We are delighted to hear that you are happy with our home.


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Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk into Henderson House, the welcome is lovely with smiles and a caring hello. All the staff are so ready to listen. The home is immaculately clean and my husband says the food is always tasty. All the staff work very hard to ensure the residents and relatives are comfortable and
happy. They also welcome with open arms our puppy cocker spaniel. Can highly recommend it.

Reply from Liam Duncan, Manager at Henderson House Care Home

Thank you very much for a lovely review of our home, it is always good to get feedback from relatives and we are always striving to improve our service.


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Overall Experience  Overall Experience 5.0 out of 5

Staff are very pleasant and very willing to help. Management is very approachable and prepared to listen, always popping into the room for a chat and asking how we are doing.
I have no problems with my dad being in here.

Reply from Tabatha Jacome-Sturge, Manager at Henderson House Care Home

Thank you Eileen, it has been an absolute pleasure caring for dad and we are going to be sad to see him go, I have let the staff know about your review and again thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My mum resided in the home for 8 months until she passed in March. I spent ten days in Henderson by her side. The staff were all extremely caring and professional, and each and every one of them went above and beyond to ensure my mum's final days were as peaceful, pain-free and loving as they could
be.
They were extremely attentive and caring to me, too, and I honestly don't think I would have gotten through that period of time without their kindness, support and love. Nothing was too much trouble for them. It reassured me that my mum had been looked after extremely well whilst she was there, and although I never wanted her to go into a care home, I completely changed my mind during that time.
The staff were exceptional, and I'll never forget how amazing they all were during such a difficult time. My mum's sense of humour remained until the end, thanks to the bond she had with the carers and staff.
Thanks to each and every one of you.

Reply from Tabatha Jacome-Sturge, Manager at Henderson House Care Home

Thank you very much for your review on Henderson House and the care your mum received during her time here, and also, you received support and care from the staff. I'll be sure to pass over this on to all staff.


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Overall Experience  Overall Experience 5.0 out of 5

Such a lovely caring team! So glad we found them to care for my mother-in-law.
She is settled and safe and has a good relationship with the care staff. The management team are very approachable and admin team are also great!

Reply from Liam Duncan, Interim - Manager at Henderson House Care Home

Thank you very much, your review is greatly appreciated and I'll be sure to let all the staff team at Henderson House know how great of a job they are doing.


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Overall Experience  Overall Experience 5.0 out of 5

In my experience, my husband could not receive better care from the staff. He has had a difficult time settling into his new surroundings and situation but without exception, he has been shown care, kindness and courtesy. My own transition has been helped by the kindness of the staff. Kindness is a
commodity in short supply in today's world, but Henderson House Care Home staff have it in abundance. Thank you.

Reply from Liam Duncan, Interim - Manager at Henderson House Care Home

Thank you very much, it's a pleasure caring for your husband and I will be sure to pass over your kind words to all the staff.


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Overall Experience  Overall Experience 4.0 out of 5

Staff are generally friendly and helpful I feel very well informed of my mother's health and well-being. I see improvements in the building and garden are being done - smashing. More importantly, I feel my mother is well cared for and I appreciate the difficulty and stresses this placed on staff during
Covid and thank the management for their care.

Reply from John Park, Regional Director at Henderson House Care Home

Thank you for your positive feedback. I will ensure this is past on directly to the team.


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Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for almost three years. Her medical care is excellent. The facilities are being upgraded at this present time and will be beneficial to residents and staff. I always feel most welcome by the admin and nursing staff who are so helpful. I do not always feel welcome by some
of the caring staff who have to answer the door at the weekends (with the time it takes under covid regulations) which is fully understandable as visitors are taking them away from their own work.
They then have to leave their work to let visitors out again (which can take quite some time). Hopefully this can be resolved soon. Henderson House has had three managers and now have an interim manager in these three years.

Reply from John Park, Regional Director at Henderson House Care Home

Thank you for your very positive feedback. I will ensure this feedback is past to the staff team. we all look forward to seeing the upgraded environment in the coming weeks.
Kind Regards.


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Overall Experience  Overall Experience 5.0 out of 5

Henderson House Care Home has a caring and supportive ethos. The team of carers, nurses and Admin staff are kind, understanding, accommodating and nothing is any trouble. If I have a worry or concern it is dealt with promptly and professionally with a positive outcome. Staff are friendly and approachable
and express love and affection to the residents. There is always plenty going on to entertain and stimulate the residents. My family member feels loved and cared for, now covid restrictions are easing there are plans to improve outdoors which is really exciting.

Reply from John Park, Regional Director at Henderson House Care Home

Thank you very much for your positive feedback, I will ensure this feedback is shared with the staff team.


Thank You once again.


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Overall Experience  Overall Experience 3.0 out of 5

Unable to identify staff when visiting as no name badges worn. No evidence of stimulus (e.g. activities) or visits from physiotherapists or occupational therapists. This may be due to the pandemic and things may improve now.

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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Henderson House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.856 for Henderson House Care Home is calculated as follows: ( (120 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henderson House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 29 Mar 2024

How well do we support people's wellbeing? Good

(4)

How good is our leadership? Very good

(5)

How good is our staff team? Good

(4)

How good is our setting? Good

(4)

How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (8)

Liam

Liam Duncan

Job Title: Care Home Manager

Joined: 2022

I have been in the care sector for 10 years, I started my career as a Care Assistant in 2012 then progressed to Senior care assistant within the same year. I had the passion and drive and wanted to challenge myself so I applied to become a Deputy Manager for a large local provider. I was in this role for 9 months I then was appointed as a Care Manager where I built and developed a successful care service.


During this time I worked on building strong community links and also opened a pub within the grounds of the care home. I joined Henderson House in January 2022 as Interim Care Manager I have a passion for providing person-centred care. I have a real passion for staff development and strive to support and empower all my staff. I would like my Residents and Relatives to know that I operate an open-door policy.


Anne

Anne Masterton

Job Title: Deputy Manager

Joined: 2014

My name is Anne Masterton and I have worked at Henderson House since 2014. My previous background was in palliative care and I worked with Marie Curie for 17 years. Transferring my skills to Henderson House has allowed staff to learn and develop their skills in palliative and end-of-life care.


I thoroughly love spending time on the floor caring for residents and their families and working closely with the care staff. I am passionate about delivering a high standard of care to each resident and ensuring families are kept up to date with care needs.


Hannah

Hannah Maxwell

Job Title: Receptionist

Joined: 2023

Hannah brings with her a background in retail for over a year and administration for over ten years with a particular interest in customer service. When not working, Hannah is involved in religious voluntary work within the community of Fife including construction projects!


You can find Hannah who is a keen bean, in our Administration Office on the right-hand side of the front door. Welcoming all visitors to Henderson House


Kessie

Kessie Cabatingan - Omonos

Job Title: Nurse

Joined: 2019

I am Kessie Cabatingan-Omnos, born and raised in Philippines. I have been a qualified nurse since 2012, been working as a Theatre and Neonatal Intensive Nurse for 6 years.


In June 2019, decided to move here to Scotland and work at Henderson House. Working in a care home setting is something new to me, but I am absolutely loving this change of environment. I am delighted to share my time and expertise in giving care to our lovely residents at Henderson House Care Home.


Annmarie

Annmarie Mckay

Job Title: Senior Care Assistant

Joined: 2003

I have worked at Henderson House care home for 19 years, during this time I have gained my SVQ 2 & 3 and also been involved in various amount of training and relevant topics to ensure that I can meet the needs of the residents I care for.
during my time at Henderson House I have worked in various roles such as 3 years as the activities coordinator, I then became a care assistant and progressed to a senior care assistant, my main goal and inspiration are to ensure that all residents at Henderson House receive the best possible person-centred care and that they enjoy there stay here with us.


Caroline

Caroline Ell

Job Title: Senior Care Assistant

Joined: 2020

I'm Caroline and I've worked at Henderson for over 4 years on the night shift. I was delighted to accept the opportunity to become a Senior at the beginning of the year and am thoroughly enjoying my new role. Whilst training for my level 3 accreditation I have gained skills and knowledge that I am now implementing.


Henderson House is a warm and friendly place to be, there's always a smile when you walk through the door and an excellent support network when required. I have the pleasure of working with some amazing individuals who make up this formidable team!


Susan

Susan Cruickshank

Job Title: Head Chef

Joined: 2007

My name is Susan Cruickshank and I work currently as the chef at Henderson House.


I have worked at Henderson House for over 15 years, my main role is to ensure that the residents in the care home are served and presented with high-nutritional foods and that we can accommodate any dietary requirements.
I have a passion for ensuring that the residents are involved in the structure and development of their care home menus so that we are able to make every effort to meet the needs and wishes of our residents.


Lana

Lana Quinn

Job Title: Senior Care Assistant

Joined: 1998

My name is Lana, I have worked in Henderson House for 24 years, my career started as a care assistant, before moving to the housekeeping department in 2008 after returning back from maternity leave after having my son.


I love working at Henderson House and couldn't see myself working anywhere else which shows in a number of years with the home, spending time with the resident's chatting with family and friends is what makes Henderson House a great place to work.


My hobbies include walking my dog, reading and spending time with my family.


Frequently Asked Questions about Henderson House Care Home

What types of Care is Henderson House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Henderson House Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Henderson House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Henderson House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Henderson House Care Home to the centre of Dunfermline?

4.1 mile(s) as the crow flies, distance by road may be significantly further.