Henderson House Care Home

2 Link Road, Dalgety Bay, Dunfermline KY11 9GW
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9.9 43 Reviews
  • Henderson House Care Home, Dunfermline
Henderson House Care Home in Dalgety Bay, Fife, provides person-centred care around the clock, including nursing and dementia. The care home prides itself on creating a safe and welcoming environment where residents can feel at home, supported by experienced and dedicated staff.

The home boasts 60 en-suite bedrooms furnished to the highest standard, two main lounge and dining rooms as well as four smaller lounges to relax. Mature gardens and woodlands surround the home, giving plenty of opportunities to get some fresh air.

Serving good food is paramount and residents are served nutritious and tasty breakfast, lunch and dinner every day.

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Care Provided by Henderson House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Liam Duncan (Care Home Manager)
  • Admission Criteria
    • -
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Henderson House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,661 – £1,661
    • Self-Funded Residential Dementia Care £1,661 – £1,661
    • Self-Funded Nursing Care £1,661 – £1,661
    • Self-Funded Nursing Dementia Care £1,661 – £1,661
  • (these prices are only a guideline, please contact Henderson House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to Henderson House throughout the day with no restrictions, the home only advise that to ensure the dignity and respect of their residents is maintained and that meal times are avoided as much as possible which are between the following times.


    09:30 - 10:30
    12:30 - 13:30
    16:40 15:30


  • Parking

  • There are parking spaces available on the ground of the service, they have visitors parking bays and also disabled bays closest to the home to allow easy access to the care home.


Henderson House Care Home Reviews (43)

Total of 43, showing 41-43
9.9

Henderson House Care Home has a Review Score of 9.9 (9.856) out of 10, based on 12 reviews in the last 2 years. Over all time Henderson House Care Home has 43 reviews.

Overall Experience

  • 33
  • 9
  • 1
  • 0
  • 0

Date Published

43
4
7
12
31

Review from Yolanda H (Partner of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I looked after my Husband for over 8 years with dementia, a triple bypass and 2 strokes, but after another stroke last year, which rendered him to be hoisted everywhere and incapable of feeding or doing anything for himself. I chose the home because the staff were really good with the patients without
exception. I have no complaints on any front. He enjoys the food that is specially made for him, he reacts favourable to all the staff and regarding his hygiene, he is looked after very well. I visit regularly and can see he enjoys being here and I have no complaints about his welfare.

Reply from Ronnie Cavanagh, Marketing at Henderson House Care Home

Thank you, Yolanda, for your comments about your recent experience at Henderson House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Brenda C (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care home in Henderson House is excellent. Everyone is very caring, helpful and makes us visiting our family a pleasure, they keep us informed of anything that happens. Could not ask for a better care home or staff and would highly recommend it to anyone that is looking for a place
for friends or family to reside in.

Reply from Ronnie Cavanagh, Marketing at Henderson House Care Home

Thank you, Brenda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Henderson House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for the wonderful feedback and for the recommendation.


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Review from Susan I (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are immensely happy about the care my Dad receives at Henderson House Care Home. We would and could not have picked a better place for him, the staff are exceptional and really care about the residents and that is important for a good life for him. The staff keep up updated about any
medical problems, he is happy there and that's the main thing. The management, also, are very helpful at all times and all the staff are like one happy family and all deserve a medal.

Reply from Ronnie Cavanagh, Marketing at Henderson House Care Home

Thank you, Susan, for your comments about your recent experience at Henderson House Care Home. We are happy to learn it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.


Facilities

Care / Support

Cleanliness

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Food & Drink

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Management

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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Henderson House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.856 for Henderson House Care Home is calculated as follows: ( (120 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henderson House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 29 Mar 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (8)

Liam

Liam Duncan

Job Title: Care Home Manager

Joined: 2022

I have been in the care sector for 10 years, I started my career as a Care Assistant in 2012 then progressed to Senior care assistant within the same year. I had the passion and drive and wanted to challenge myself so I applied to become a Deputy Manager for a large local provider. I was in this role for 9 months I then was appointed as a Care Manager where I built and developed a successful care service.


During this time I worked on building strong community links and also opened a pub within the grounds of the care home. I joined Henderson House in January 2022 as Interim Care Manager I have a passion for providing person-centred care. I have a real passion for staff development and strive to support and empower all my staff. I would like my Residents and Relatives to know that I operate an open-door policy.


Anne

Anne Masterton

Job Title: Deputy Manager

Joined: 2014

My name is Anne Masterton and I have worked at Henderson House since 2014. My previous background was in palliative care and I worked with Marie Curie for 17 years. Transferring my skills to Henderson House has allowed staff to learn and develop their skills in palliative and end-of-life care.


I thoroughly love spending time on the floor caring for residents and their families and working closely with the care staff. I am passionate about delivering a high standard of care to each resident and ensuring families are kept up to date with care needs.


Hannah

Hannah Maxwell

Job Title: Receptionist

Joined: 2023

Hannah brings with her a background in retail for over a year and administration for over ten years with a particular interest in customer service. When not working, Hannah is involved in religious voluntary work within the community of Fife including construction projects!


You can find Hannah who is a keen bean, in our Administration Office on the right-hand side of the front door. Welcoming all visitors to Henderson House


Kessie

Kessie Cabatingan - Omonos

Job Title: Nurse

Joined: 2019

I am Kessie Cabatingan-Omnos, born and raised in Philippines. I have been a qualified nurse since 2012, been working as a Theatre and Neonatal Intensive Nurse for 6 years.


In June 2019, decided to move here to Scotland and work at Henderson House. Working in a care home setting is something new to me, but I am absolutely loving this change of environment. I am delighted to share my time and expertise in giving care to our lovely residents at Henderson House Care Home.


Annmarie

Annmarie Mckay

Job Title: Senior Care Assistant

Joined: 2003

I have worked at Henderson House care home for 19 years, during this time I have gained my SVQ 2 & 3 and also been involved in various amount of training and relevant topics to ensure that I can meet the needs of the residents I care for.
during my time at Henderson House I have worked in various roles such as 3 years as the activities coordinator, I then became a care assistant and progressed to a senior care assistant, my main goal and inspiration are to ensure that all residents at Henderson House receive the best possible person-centred care and that they enjoy there stay here with us.


Caroline

Caroline Ell

Job Title: Senior Care Assistant

Joined: 2020

I'm Caroline and I've worked at Henderson for over 4 years on the night shift. I was delighted to accept the opportunity to become a Senior at the beginning of the year and am thoroughly enjoying my new role. Whilst training for my level 3 accreditation I have gained skills and knowledge that I am now implementing.


Henderson House is a warm and friendly place to be, there's always a smile when you walk through the door and an excellent support network when required. I have the pleasure of working with some amazing individuals who make up this formidable team!


Susan

Susan Cruickshank

Job Title: Head Chef

Joined: 2007

My name is Susan Cruickshank and I work currently as the chef at Henderson House.


I have worked at Henderson House for over 15 years, my main role is to ensure that the residents in the care home are served and presented with high-nutritional foods and that we can accommodate any dietary requirements.
I have a passion for ensuring that the residents are involved in the structure and development of their care home menus so that we are able to make every effort to meet the needs and wishes of our residents.


Lana

Lana Quinn

Job Title: Senior Care Assistant

Joined: 1998

My name is Lana, I have worked in Henderson House for 24 years, my career started as a care assistant, before moving to the housekeeping department in 2008 after returning back from maternity leave after having my son.


I love working at Henderson House and couldn't see myself working anywhere else which shows in a number of years with the home, spending time with the resident's chatting with family and friends is what makes Henderson House a great place to work.


My hobbies include walking my dog, reading and spending time with my family.