Hilton Court Care Home

Hilton Road, Rosyth, Dunfermline KY11 2DD
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9.9 58 Reviews
  • Hilton Court Care Home, Dunfermline
Situated in the heart of Rosyth, Hilton Court is a 32 bed home with has good links by road and rail to all major towns and cities in the central belt.

The home has a team of experienced registered nurses and support workers who provide personalised, recovery focused support to individuals experiencing mental health difficulties and their associated conditions. Hilton Court also has access to various healthcare professionals, including GPs, Psychiatry/Psychology, Specialist Nursing Services, Talking Therapies and Community Mental Health Teams.

Hilton Court offers high quality accommodation where each resident has their own bedroom with ensuite facilities. There are several communal areas for residents to relax, socialise and dine in, including dedicated activities areas. The home also has private courtyard areas which are safe, secure and accessible, offering residents an area to sit and relax or enjoy a BBQ.

While the home offers long terms placements, as part of their rehab focus, it also has three self-contained apartments. These are designed to enable residents to develop their life skills with a view to them moving on to their own community-based accommodation.

Hilton Court offers residents a varied programme of activities that can be tailored to suit individual needs. Residents are supported and encouraged to socialise and engage in life at the home as well as in the local community.

Food is prepared by a team of professional chefs to ensure it is always nutritious, varied, and responsive to dietary requirements. The home also has a number of kitchenettes where the team work with residents to develop their cooking skills.

The team follow rigorous infection control procedures in line with the latest public health guidance to protect the safety of residents, their loved ones and the team.

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Care Provided by Hilton Court Care Home

  • Primary Care Categories
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Suzanne Pitt (Home Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (32)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 1

Funding & Fees Guide for Hilton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hilton Court Care Home Reviews (58)

Total of 58, showing 21-40
9.9

Hilton Court Care Home has a Review Score of 9.9 (9.916) out of 10, based on 20 reviews in the last 2 years. Over all time Hilton Court Care Home has 58 reviews.

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Review from A A (Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the crew, I love going to the shop with staff.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you very much for your feedback, we really appreciate it.


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Review from Kieron M (Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my life, I have been in some kind of psychiatric unit/care home for around 9 years in total. I am a 36 year old male. I will say Hilton Court Care Home is a very good environment for someone who is struggling with mental health, compared to being in a hospital or other psychiatric unit. There is
a good degree of privacy while at the same time the staff are approachable and friendly and ask me how I am throughout the day. The food is excellent, often restaurant quality.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for taking the time to give us your feedback, this really helps to learn and improve the service. We are all delighted that you feel this is good environment and that staff are approachable.


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Review from S R (Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Go out with the staff.
Art class.
Their jobs good.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for your feedback, we shall chat with you about what we can improve for you about the food and drink experience.


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Review from J M (Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my trip to Perth. Met my brother, lots of snacks, made my day.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for giving us your feedback, we are really pleased that you enjoyed the trip. We shall keep going and providing you with snacks you like.


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Review from M D (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking to move on. The staff are helpful.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for your feedback, we are really pleased you are now looking to move on and have achieved your goals.


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Review from S G (Resident) published on 4 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I have been in care here, all the staff I've interacted with have been friendly, professional and attentive to my needs and welcoming.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for your feedback, we are delighted that you feel staff are attentive, friendly and professional.


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Review from K T (Resident) published on 4 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were very helpful and friendly. They cater to all our needs.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

We appreciate your feedback and use this to continue to improve.


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Review from Marion M (Aunt of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general staff really good. Review went really well, got through a lot overall. Successful in our opinion.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for your feedback, we are really pleased to hear that you felt the review went well and the placement is successful.


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Review from Jean H (Mother of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy my son is here, so well looked after.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for taking the time to give us this amazing feedback, the staff are thrilled.


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Review from Kenneth G (Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is describing my experience. I've found Hilton Court Care Home very good and the services very good as well. I've been here some time and still think that I'm so used to it but I'm doing my best to think positive.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

The staff team are really pleased to hear your feedback, thank you for taking the time to submit your review.


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Review from A T (Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like staff, they make me tea and get me my four magazines. The food is good and the manager is good fun and helpful.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

We are really pleased to hear your feedback and glad you find that staff are fun and helpful.


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Review from A M (Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is always clean and sometimes lively. The residents can sometimes be loud but generally it's good and the best place I've been.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for your review, we appreciate and listen to your feedback.


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Review from J W (Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy at my time here at Hilton Court Care Home they make dreams come true. I am now moving into my own flat back in Dundee, The staff and management have been fantastic.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for providing us with this review, we are incredibly pleased to hear that you have been happy here and that that we help make dreams come true.


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Review from L D (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are all very good; they are kind and listen to me. This has been a great help to me. I will miss everyone when I move. Thank you to them all.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for giving us your comments, we continue to learn and improve from these reviews.


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Review from M H (Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been complimentary all along of the service provided. The establishment is well organised and running smoothly. The staff are competent, conscientious and compassionate. I feel like this is my home.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

We are delighted to receive this feedback, thank you for taking the time to let us know how well we are doing.
This is a wonderful review.


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Review from R E (Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely pleasant and very welcoming, I have been made to feel welcome since I arrived. It feels like home.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for taking the time to complete the form, we appreciate your feedback and are delighted that it feels like home.


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Review from A S (Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Hilton Court and they have been part of my rehabilitation back into the community. I am moving into my own flat in the next few weeks and staff have been amazing in helping me to achieve this goal.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

The staff team are absolutely delighted that you have had such an amazing, positive journey with us and that you have achieved your goal and are moving on.
We all wish you well.


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Review from J F (Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very good place to live. Excellent staff and facilities. Excellent medical and psychiatric services. The staff go out of their way like one of the senior carers. They support and encourage me and others to make the most of our days.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for your feedback, we really appreciate it. We are delighted to hear that you would recommend the service and that you feel supported.


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Review from M S (Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel your staff and residents change lives. The care I receive is good.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for taking the time to let us know how we are doing. It is rewarding for the entire staff team to hear that the care we deliver and that you receive is good.


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Review from Suzanne F (Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed and completed several college courses with help from staff and I am progressing to move into a flat with outside support. I get on with most staff within the unit. I have my own flat within the home and keep it maintained.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for your feedback, we would like to discuss any suggestions that you have for how we can improve in some areas.


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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Hilton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Hilton Court Care Home is calculated as follows: ( (219 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hilton Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 19 Mar 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Suzanne

Suzanne Pitt

Job Title: Care Home Manager

I am passionate about my job and care deeply about both the team that I work with and the residents and families who let me be a part of their lives.


I aim to provide the best care for residents at Hilton Court and we go above and beyond to ensure that they have a happy and dignified stay at our home.


I have significant experience in the nursing sector, having qualified over 18 years ago and specialised in the care of sick children, the mental health sector and elderly care. It is this extensive knowledge and skill that I bring to my role as manager at Hilton Court.


We provide an array of activities to encourage our residents to stay active and look after their physical and mental well-being. This includes our very popular tai chi and yoga classes, which encourage physical activity and mindfulness.


Our home is subdivided into smaller domestic-style units that create a warmer, more intimate living experience for our residents. The courtyard also offers a quiet and enclosed space to enjoy some relaxation.


I want to ensure residents have fulfilled lives during their time at Hilton Court; their well-being is my top priority. I aim to bring fun and laughter, as well as security to the lives of those living with us.


We endeavour to empower residents to feel confident and independent and to support individuals to reach their own personal goals and wishes.