Hilton Court Care Home

Hilton Road, Rosyth, Dunfermline KY11 2DD
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9.9 58 Reviews
  • Hilton Court Care Home, Dunfermline
Situated in the heart of Rosyth, Hilton Court is a 32 bed home with has good links by road and rail to all major towns and cities in the central belt.

The home has a team of experienced registered nurses and support workers who provide personalised, recovery focused support to individuals experiencing mental health difficulties and their associated conditions. Hilton Court also has access to various healthcare professionals, including GPs, Psychiatry/Psychology, Specialist Nursing Services, Talking Therapies and Community Mental Health Teams.

Hilton Court offers high quality accommodation where each resident has their own bedroom with ensuite facilities. There are several communal areas for residents to relax, socialise and dine in, including dedicated activities areas. The home also has private courtyard areas which are safe, secure and accessible, offering residents an area to sit and relax or enjoy a BBQ.

While the home offers long terms placements, as part of their rehab focus, it also has three self-contained apartments. These are designed to enable residents to develop their life skills with a view to them moving on to their own community-based accommodation.

Hilton Court offers residents a varied programme of activities that can be tailored to suit individual needs. Residents are supported and encouraged to socialise and engage in life at the home as well as in the local community.

Food is prepared by a team of professional chefs to ensure it is always nutritious, varied, and responsive to dietary requirements. The home also has a number of kitchenettes where the team work with residents to develop their cooking skills.

The team follow rigorous infection control procedures in line with the latest public health guidance to protect the safety of residents, their loved ones and the team.

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Care Provided by Hilton Court Care Home

  • Primary Care Categories
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Suzanne Pitt (Home Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (32)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 1

Funding & Fees Guide for Hilton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hilton Court Care Home Reviews (58)

Total of 58, showing 41-58
9.9

Hilton Court Care Home has a Review Score of 9.9 (9.916) out of 10, based on 20 reviews in the last 2 years. Over all time Hilton Court Care Home has 58 reviews.

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Review from K G (Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experiences have been excellent. Staff are always there for me. More times I have lived here and went along as much as I could to keep myself right.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for your comments, we are so glad to hear that you feel the staff are always there for you and you have good experiences living here.


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Review from K F (Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a good place to live. I feel safe.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for your feedback; the team are delighted to hear that you feel Hilton Court is a good place to live and that you feel safe.


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Review from S D (Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel happy and settled but would like to move out in the future. If I need help the staff are always there.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for taking the time to complete this review for us, we are really pleased to hear that you are happy here and find the staff helpful.
It is good to look forward to the future and achieve your goals, we will support you with this however we can.


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Review from E W (Sister of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother's really happy here; that says it all for me.

Reply from S Pitt, Manager at Hilton Court Care Home

Thank you for your comments, the team work very hard and we are delighted to hear your brother is happy here.


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Review from A M (Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here 4 years and it's the best placement I have been.

Reply from S Pitt, Manager at Hilton Court Care Home

Thank you for your review and comments, it is appreciated. We are delighted that it is the best placement.


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Review from M D (Mother of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been a resident in Hilton Court Care Home for several years. After a very troubled life, she has been extremely well cared for in the care home where she has been kept safe and in comfortable caring conditions. During the current pandemic, I have received a weekly telephone call, updating
me on the situation within the home and on how my daughter is coping with the lockdown restrictions. I cannot fault Hilton Court in any way, they provide a wonderful service.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for your taking the time to give us feedback, and for your kind and positive comments about Hilton Court. This really matters to us, and is what we strive to achieve, we are delighted that your relative feels safe and we are working extremely hard in the current pandemic to maintain safety.


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Review from Seana S (Sister of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My younger brother has been living at Hilton Court for around ten years now, Hilton Court is his home. With no close family member living nearby, the staff of Hilton Court have become like family to him. I live in Australia and other siblings live more than three hours drive away from Rosyth, so my
brother does not have frequent family visitors and this is something we are all sad about.
My brother always seems content at Hilton Court and feels that the staff are his friends. I feel very much that they know my brother and his needs better than I do, and I am very grateful that he has such kind carers in his life.
I have found the staff at Hilton Court easy to communicate with, and professional. There have been some difficult times, when my brother has been unsettled and at times disruptive. We have been able to all pull together to have his needs met.
Last thought; I would love there to be a huge garden for my brother and the other residents to spend outdoor time in.

Reply from S Pitt, Manager at Hilton Court Care Home

Thank you for your feedback, the team will be thrilled. Everyone here loves being recognised for the service we provide and we really appreciate your comments.


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Review from M S (Sister of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found that the staff at Hilton Court genuinely care for the residents, they take the time to get to know each resident and therefore how to work with them. It feels like a family. I have been very reassured and relieved in how well they have managed this Coronavirus and in keeping the
residents and staff safe.

Reply from S Pitt, Manager at Hilton Court Care Home

Thank you your review and fantastic comments. We continue to work hard and strive to offer our residents the highest standards of care at all times.


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Review from D L (Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am new to the care home and been made to feel like home. I like the staff, they are very helpful.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

Thank you for taking the time to complete this review and for your positive comments. We appreciate your feedback.


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Review from O T (Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here but I want my own place.

Reply from Suzanne, Manager at Hilton Court Care Home

Thank you for your review, the staff team will be delighted.


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Review from I R (Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I have received is up to standard, but I find I have trouble at the moment with my arms. Still, the staff are very hard working but they try their best to support me.

Reply from Suzanne, Manager at Hilton Court Care Home

Thank you for your kind comments, it is always lovely to receive positive feedback.


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Review from J W (Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the staff and the people and the work they do.

Reply from Suzanne, Manager at Hilton Court Care Home

Thank you for your comments and taking the time to give us feedback, this is much appreciated.


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Review from P G (Sister of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given at Hilton Court is of an exceptionally high standard and sometimes it is phenomenal, it comes from the heart. I am continually impressed by the patience, understanding and professionalism of those who work there, whatever their role. The atmosphere is friendly and welcoming
and the health and well-being of residents is the primary concern. I would certainly recommend Hilton Court to others.

Reply from Suzanne Pitt, Manager at Hilton Court Care Home

We really appreciate this feedback, it helps us to highlight areas we can strive to achieve on. We will continue to deliver the best possible care and support to your relative and all our service users. The staff team aim to make a positive difference and make every moment count. Alongside our company values, we hope Hilton Court is a great place to live and to work.


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Review from Patricia Y (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always have a warm welcome and good hospitality. Also, my Son is happy here as the staff are very kind to him and excellent that he has a little job to make him feel useful.

Reply from Suzanne, Manager at Hilton Court Care Home

Thank you for your positive feedback, we are delighted that you feel your son is well supported by the staff team. I shall pass your comments onto the staff.


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Review from A S (Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If it was not for the staff I would not be here. They have helped me a lot and I am now at college doing an introduction to catering and hospitality Level 4.

Reply from S.Pitt, Manager at Hilton Court Care Home

Thank you, we are really pleased to have supported you along the way.


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Review from Moira C (Wife of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring.

Reply from Suzanne, Manager at Hilton Court Care Home

Thank you for your comments, we always try our best and it is great to receive feedback to this effect.


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Review from Catherine G (Sister of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and facilities available of an extremely high standard. Staff are always available to discuss any enquiries I have. They also keep me informed of any changes to be made. They also support me if I am upset after any difficult visits. I would have no problem recommending Hilton Court
to anyone.

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Review from Alan A (Father of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care offered by Hilton Court. The staff seem to be caring and provide me with information when I ask. It would be useful for my son to be offered more physical exercise, otherwise, he is looked after quite well.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Hilton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Hilton Court Care Home is calculated as follows: ( (219 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hilton Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 19 Mar 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Suzanne

Suzanne Pitt

Job Title: Care Home Manager

I am passionate about my job and care deeply about both the team that I work with and the residents and families who let me be a part of their lives.


I aim to provide the best care for residents at Hilton Court and we go above and beyond to ensure that they have a happy and dignified stay at our home.


I have significant experience in the nursing sector, having qualified over 18 years ago and specialised in the care of sick children, the mental health sector and elderly care. It is this extensive knowledge and skill that I bring to my role as manager at Hilton Court.


We provide an array of activities to encourage our residents to stay active and look after their physical and mental well-being. This includes our very popular tai chi and yoga classes, which encourage physical activity and mindfulness.


Our home is subdivided into smaller domestic-style units that create a warmer, more intimate living experience for our residents. The courtyard also offers a quiet and enclosed space to enjoy some relaxation.


I want to ensure residents have fulfilled lives during their time at Hilton Court; their well-being is my top priority. I aim to bring fun and laughter, as well as security to the lives of those living with us.


We endeavour to empower residents to feel confident and independent and to support individuals to reach their own personal goals and wishes.