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Leven Beach Care Home has a Review Score of 9.8 (9.770) out of 10, based on 14 reviews in the last 2 years. Over all time Leven Beach Care Home has 42 reviews.
Review from L P (Sister of Resident) published on 10 March 2025
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Reply from Cameron, Leven Beach Care Home at Leven Beach Care Home
Thank you so much for your kind and thoughtful review. It is wonderful to hear that your brother has settled in well and that our team has been able to provide reassurance and support for both him and your family. Creating a true home-from-home environment is at the heart of what we do, and we are so pleased that he feels comfortable, engaged, and well cared for. Your feedback about our team, management, and the welcoming atmosphere means a great deal. We believe that personal touches, cleanliness, and a balance of activities and relaxation all contribute to a positive experience, and it is fantastic to hear that this has been reflected in your visits. We truly appreciate your kind words and will be sure to share them with the team. If there is ever anything we can do to further support your brother or your family, please don't hesitate to let us know.
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Review from Karen R (Daughter of Resident) published on 7 March 2025
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Reply from Cameron, Leven Beach Care Home at Leven Beach Care Home
Thank you so much for sharing your heartfelt words during such a difficult time. We are truly sorry for your loss, and it means so much to know that our team at Leven Beach was able to provide comfort and compassionate care to both your mum and your family over the past two years. Making the decision to move a loved one into care is never easy, and we are honoured that you felt confident in choosing Leven Beach. Knowing that your mum's final days were met with warmth, dignity, and professional care is incredibly important to us, and we will share your kind words with the team. Please know that you and your family are in our thoughts, and if we can offer any further support, we are always here.
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Review from Maria L (Sister of Resident) published on 7 March 2025
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Reply from Cameron, Leven Beach Care Home at Leven Beach Care Home
Thank you for your kind words and for sharing your brother's experience at Leven Beach. It's wonderful to hear that he has settled in so well and that our team has been able to create a warm, homely environment where he feels comfortable and supported. We believe in working closely with families to provide the best possible care and outcomes for our residents, so knowing that this has been your experience means a lot to us. It's also fantastic to hear that he is enjoying the activities and making positive connections with our team. We truly appreciate your feedback, and we'll be sure to pass on your thanks to everyone involved in his care.
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Review from Claire B (Sister of Resident) published on 7 March 2025
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Reply from Cameron, Leven Beach Care Home at Leven Beach Care Home
Thank you so much for sharing your brother's journey and for your incredibly kind words. It means the world to us to hear that his quality of life has improved so dramatically since moving into Leven Beach. We know how challenging his experience must have been, and we are truly honoured to have been able to provide the care, support, and stability that he and your family deserve. Hearing that he is thriving, happy, and engaged is exactly what we strive for, and we are so grateful for your trust in our team. Providing compassionate care, not only to our residents but also to their families, is at the heart of everything we do, and it's wonderful to know that you have felt supported every step of the way. We will be sure to share your words with our team, and we're so pleased that Leven Beach feels like home for him.
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Review from C H (Daughter of Resident) published on 23 January 2025
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Reply from Cameron, Leven Beach Care Home Representative at Leven Beach Care Home
Thank you so much for your thoughtful review of Leven Beach. We're delighted to hear that your mother has settled in well and that her transition has brought comfort to you and your siblings. It's wonderful to know that she is happy, cared for with dignity, and enjoying her time with us. Your kind words about our staff and the activities, as well as the care and attention to her individual needs, mean a great deal to our team. Thank you for sharing your experience and for trusting us with your mother's care.
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Review from Philip D (Brother of Resident) published on 23 January 2025
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Reply from Cameron, Leven Beach Care Home Representative at Leven Beach Care Home
Thank you for your heartfelt review of Leven Beach. We're so pleased to hear that your sister has found comfort and happiness here and that her anxiety has significantly reduced. It's wonderful to know she regards Leven Beach as her home and enjoys the tailored activities we provide. Your kind words about our team and the reassurance you've felt through regular updates mean so much to us. We're truly honoured to have been part of such a positive transformation in your sister's life. Thank you for sharing your experience and for trusting us with her care.
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Review from K S (Daughter of Resident) published on 16 January 2025
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Reply from Cameron, Leven Beach Care Home Representative at Leven Beach Care Home
Thank you so much for your thoughtful and detailed review of Leven Beach Care Home. We're so pleased to hear that your initial impressions were positive and that our team's friendly, welcoming approach left a lasting impression. It's heartwarming to know that your concerns were handled with kindness and clear communication and that your father was cared for in a compassionate and considerate way during his time with us. We're also delighted that the quality of the food met your expectations and was tailored to his needs. Your recommendation means a great deal to us. Thank you for sharing your experience!
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Review from Linda F (Daughter of Resident) published on 28 October 2024
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Reply from Cameron, Leven Beach Care Home Representative at Leven Beach Care Home
Thank you so much for sharing this thoughtful review. We're truly grateful to hear that your mum feels safe, happy, and well cared for here at Leven Beach. Knowing she's thriving, enjoying activities, and feeling positively engaged with our entire team- from carers and nurses to housekeeping and maintenance- is incredibly rewarding for all of us. We're deeply committed to creating a warm and respectful environment where every resident feels valued, and your words affirm that we're achieving that for your mum. Thank you for entrusting us with her care. This review has brought a big smile to all our faces today!
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Review from M V (Friend of Resident) published on 23 January 2024
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Reply from Cameron, Care Home Representative at Leven Beach Care Home
Thank you for your wonderful feedback about Leven Beach. We're delighted to hear you felt welcomed and at ease right from the start. Our dedicated team and imaginative activities coordinators aim to create a warm and comfortable environment. We're glad you found it to be the perfect place, especially during the festive season. Your recommendation means a lot to us. We look forward to providing excellent care and support in the future.
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Review from Kay H (Wife of Resident) published on 27 October 2023
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Reply from Karen Radford, Manager at Leven Beach Care Home
We feel privileged to have been given the opportunity to care for your husband and support your family.
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Review from Suzanne M (Daughter of Resident) published on 5 October 2023
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Review from M P (Wife of Resident) published on 3 October 2023
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Review from I T (Husband of Resident) published on 25 September 2023
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Reply from Karen Radford, Manager at Leven Beach Care Home
it is an absolute pleasure to take care of your wife and be able to offer support to your family.
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Review from C Y (Daughter of Resident) published on 18 September 2023
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Review from Margaret G (Niece of Resident) published on 30 December 2022
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Reply from Karen Radford, Manager at Leven Beach Care Home
Thank you for your kind review. We are grateful to have had the opportunity to look after your uncle and we all miss his chats here especially when he was reminiscing about his dancing days.
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Review from Pamela B (Daughter of Resident) published on 4 October 2022
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Reply from Karen Radford, Manager at Leven Beach Care Home
Thank you for your kind review. We are glad you felt the move for your mum was stress-free.
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Review from Shirley P (Daughter of Resident) published on 4 October 2022
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Reply from Karen Radford, Manager at Leven Beach Care Home
We appreciate you taking the time to send us a review. It is our pleasure to have the opportunity to look after your mum and get to know you as a family.
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Review from Agnes F (Daughter-in-law of Resident) published on 4 October 2022
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Reply from Karen Radford, Manager at Leven Beach Care Home
Thank you so much for your review. It has been our pleasure to have the opportunity to look after not only your mum but all of you as a family over these last four years.
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Review from David C (Son of Resident) published on 14 July 2022
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Reply from Lee Andre, Marketing and Communications Lead at Leven Beach Care Home
We would like to thank you for bringing this to our attention. We are focused on ensuring everyone at Leven Beach receives the highest standards of personalised, quality care and support, and so we apologise that you have had cause to submit a complaint. We are currently reviewing the issues raised with the management team, and we would like to invite you to discuss your concerns further with our Area Manager.
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Review from David T (Son of Resident) published on 29 June 2021
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Reply from Ruth Kinnear, Manager at Leven Beach Care Home
Thank you David for your kind words. We are thoroughly enjoying having visitors back to our home.
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The Review Score of 9.8 (9.770) out of 10 for Leven Beach Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.770 for Leven Beach Care Home is calculated as follows: ( (130 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 165 Ratings = 4.77
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Leven Beach Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Mar 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Our dedicated team of staff at Leven Beach are open and honest in all areas of their work and hugely committed to ensuring residents receive the highest quality of care.
We strive to encourage our residents to continue with the activities they enjoyed prior to living with us and enable them to maintain an active social life. We have five lounges - two of which are lounge/dining areas - and one dining room so individuals can choose their preferred area to spend time and socialise. We also have a dedicated hairdressing/beauty salon.
We are particularly proud of the fantastic reputation that we have built with the local community and often have visits from entertainers as well as the nursery and primary school. We also organise a variety of outings allowing our residents to participate in different activities around the local area.