No longer a nursing home
Leys Park Care Home has a Review Score of 9.0 (8.981) out of 10, based on 15 reviews in the last 2 years. Over all time Leys Park Care Home has 28 reviews.
Review from G S (Son of Resident) published on 16 January 2025
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Review from Patricia C (Sister of Resident) published on 16 December 2024
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Review from Mark B (Son of Resident) published on 16 December 2024
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Review from S M (Sister-in-law of Resident) published on 13 December 2024
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Review from M G (Daughter of Resident) published on 12 December 2024
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Review from D H (Wife of Resident) published on 25 November 2024
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Review from Elizabeth W (Daughter of Resident) published on 13 March 2024
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Reply from Stephanie Brookes-Kent, Recruiter Manager at Leys Park Care Home
Thank you so much for your review, we really appreciate the feedback and we will be passing on your comments to the team!
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Review from Alice D (Daughter of Resident) published on 30 January 2024
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Review from D H (Nephew of Resident) published on 13 July 2023
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Review from S H (Daughter of Resident) published on 30 June 2023
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Reply from Angela Parnell, Senior Home Manager at Leys Park Care Home
Thank you so much for your kind words of encouragement. We are so happy that you are pleased with the support and care your Father receives and will continue to endeavour to deliver the highest standard of care that we can. It is a privilege to support him and hope that he continues to enjoy our programme of activities and outings within his community.
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Review from James C (Husband of Resident) published on 19 June 2023
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The rooms are now gradually being refurbished and staffing levels are being addressed. My wife has been given the opportunity to embrace her dementia. The programme of crafts, music, exercise, and outdoor activities are underpinned by great carers who are now our extended family. We have every faith in the quality of service and care at Leys Park.
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Review from Louise B (Daughter of Resident) published on 17 June 2023
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Review from Margaret L (Sister of Resident) published on 30 May 2023
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Reply from Angela Parnell, Senior Home Manager at Leys Park Care Home
Thank you so much for reviewing our service. We are so pleased that you were happy with the care and support received. It was an absolute pleasure to look after your brother and he is a huge loss to the community and our team here at Leys Park.
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Review from G S (Nephew of Resident) published on 26 April 2023
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Reply from Angela Parnell, Senior Home Manager at Leys Park Care Home
Thank you for your review. We take the safety of our residents very seriously and as you are aware this prompted the need for two internal moves within the units, all of which were discussed after the initial safety steps were taken.
We are currently undertaking a massive project of refurbishment and this includes knocking some of our smaller rooms together into larger rooms therefore decreasing the capacity of the home but making the living space for the residents much better.
With this in mind we offer two room rates and these are based on dependent need, not financial status and as such fall into Residential or Nursing room rates, many of whom are council funded placements.
We were subject to an inspection last year and are no longer on an Improvement Notice, and any information pertaining to our current grades is available to the public by visiting the Care Inspectorate website. Thank you again for your comments.
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Review from Lorraine L (Daughter of Resident) published on 18 April 2023
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Reply from Angela Parnell, Senior Home Manager at Leys Park Care Home
We are sorry to hear you have a concern with the care provided. We take complaints with regard to care very seriously and would welcome an opportunity to discuss this with you personally. If you would like to contact our Senior Home Manager directly she will endeavour to support your concerns.
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Review from A F (Ex Family Member) published on 22 March 2022
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Review from Katie A (Daughter of Resident) published on 20 January 2022
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Review from Rosemary P (Wife of Resident) published on 15 October 2021
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Reply from Angela Parnell, Senior Home Manager at Leys Park Care Home
Thank you so much, Rosemary, we did meet briefly two years ago at the first assessment and I'm sorry I wasn't here when your husband was staying with us recently. I'm so pleased he enjoyed his time with us and that this helped with your own respite. If we can be of service in the future, please do not hesitate to get in touch. Kind regards, Angela
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Review from Donna C (Daughter of Resident) published on 17 March 2021
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Review from S P (Daughter of Resident) published on 9 September 2020
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The Review Score of 9.0 (8.981) out of 10 for Leys Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.072 for Leys Park Care Home is calculated as follows: ( (99 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (24 Very Poors x 1) ) ÷ 180 Ratings = 4.072
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.909 Points relating to the number of positive Reviews for Leys Park Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Dec 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Adequate
(3) |
How good is our staff team? |
Adequate
(3) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Michelle is our experienced and passionate manager at Leys Park.