with every visit, we live happier than we arrived. Couldn't be more pleased, exceptional staff.
Kieran Q (Son-in-law of Resident)
It makes a huge difference to our family to know that Mum is in such good hands.
John M (Son of Resident)
Don't look at anywhere else. Go live at Lunardi Court.
A S (Daughter of Resident)
Lunardi Court Care Home has a Review Score of 9.7 (9.718) out of 10, based on 10 reviews in the last 2 years. Over all time Lunardi Court Care Home has 22 reviews.
Review from A H (Niece of Resident) published on 19 December 2024
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Review from Kieran Q (Son-in-law of Resident) published on 4 December 2024
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Review from Alan L (Nephew of Resident) published on 21 November 2024
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Review from Elizabeth M (Daughter of Resident) published on 10 October 2024
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Reply from Maisie Lawrence, Marketing Assistant at Lunardi Court Care Home
Thank you for sharing your positive review of Lunardi Court Care Home. The care and wellbeing of every resident is our number one priority, so we are pleased to hear that your father's experience has been so positive. Our team appreciate you taking the time to let us know how we are doing, and wish you a wonderful day.
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Review from Michael T (Son of Resident) published on 3 October 2024
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Reply from Maisie Lawrence, Marketing Assistant at Lunardi Court Care Home
Thank you for sharing your positive feedback about the high quality of care that your mum received at Lunardi Court Care Home. It is incredibly important to us that every resident is treated with the dignity and respect they deserve, so we are delighted to hear that your mum's experience was so positive. Our team greatly appreciates your kind comments and wishes you a wonderful day.
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Review from John M (Son of Resident) published on 3 October 2024
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Reply from Maisie Lawrence, Marketing Assistant at Lunardi Court Care Home
Thank you so much for sharing your experience with Lunardi Court. We are so sorry to hear of your loss and offer our deepest condolences. It's reassuring to hear that your father received great care and that you also felt supported during such a challenging time. Our team are fully committed to providing the highest quality of care for all residents, so it's wonderful to hear that your mother continues to receive the care she deserves. If there's ever anything more we can do to support you, please don't hesitate to reach out.
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Review from Alisdair M (Cousin of Resident) published on 5 September 2024
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Reply from Maisie Lawrence, Marketing Assistant at Lunardi Court Care Home
Thank you for your kind review. It is wonderful to know that our care is positively impacting your cousin's well-being. Our dedicated team is committed to providing the highest quality of care, so it's reassuring that your family feels your cousin is in safe hands at Lunardi Court. Your continued trust and support are valuable to us and we appreciate your recommendation to others. Our team looks forward to welcoming you back soon!
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Review from A S (Daughter of Resident) published on 24 April 2024
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Review from Daniel W (Brother of Resident) published on 20 July 2023
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Review from C M (Wife of Resident) published on 6 July 2023
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Review from M G (Husband of Resident) published on 21 July 2022
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Reply from Katie Barnett, Marketing Administrator at Lunardi Court Care Home
Thank you for letting us know how we are doing at Lunardi Court Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Frances P (Daughter of Resident) published on 18 July 2022
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Review from E W (Friend of Resident) published on 14 July 2022
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Review from Mary A (Wife of Resident) published on 28 January 2021
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Reply from Olivia Shields, Marketing Assistant at Lunardi Court Care Home
Thank you for your feedback and for taking the time to share your experience at Lunardi Court Care Home. We are so sorry to hear about your husband, but pleased you felt our team treated him with the compassion and dignity he deserved. If there is anything more we can do, please do not hesitate to reach out.
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Review from G B (Husband of Resident) published on 19 August 2020
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Reply from Olivia Shields, Marketing Assistant at Lunardi Court Care Home
Thank you for letting us know how we are doing at Lunardi Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Henry B (Husband of Resident) published on 12 August 2020
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Reply from Olivia Shields, Marketing Assistant at Lunardi Court Care Home
Thank you, Henry, for your comments about Lunardi Court Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, if you would like to discuss any of these directly, please reach out to us at the home. Thank you again, take care.
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Review from J F (Wife of Resident) published on 3 July 2020
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Reply from Olivia Shields, Marketing Assistant at Lunardi Court Care Home
Thank you for your wonderful feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Take care.
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Review from Julia S (Daughter of Resident) published on 15 June 2020
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Reply from Olivia Shields, Marketing Assistant at Lunardi Court Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Sandra G (Daughter of Resident) published on 28 May 2020
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Reply from Olivia Shields, Marketing Assistant at Lunardi Court Care Home
Thank you, Sandra, for your feedback and for taking the time to share your experience at Lunardi Court Care Home. We are so sorry to hear about your Mother, but pleased you felt she received great care and hope that her time in our home did see some friendships flourish, especially with the care team. Take care.
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Review from A M (Son of Resident) published on 18 September 2019
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Reply from Jasmine Bracken, Marketing Administrator at Lunardi Court Care Home
Thank you for letting us know how we are doing at Lunardi Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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The Review Score of 9.7 (9.718) out of 10 for Lunardi Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.718 for Lunardi Court Care Home is calculated as follows: ( (86 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 117 Ratings = 4.718
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lunardi Court Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Apr 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2023
Trained as a nurse in the Army, Mike Shea spent 14 years working in military hospitals worldwide. For the past 20 years, he has held regional manager and operational management roles at various care providers. Having previously worked at Four Seasons as a Regional Manager, he was familiar with Lunardi Court, and when the Home Manager position became available, he eagerly accepted it.
In his free time, Mike enjoys music, motorcycles, reading, and travel. His biggest achievement outside of work is raising all his children.
For those looking for the right care home, Mike advises visiting and experiencing the atmosphere for themselves.
The aspect of his role he enjoys most is being part of the caring family at Lunardi Court.
For anyone considering a career in care, Mike would say that it must be a job you genuinely want to do, not just employment to pay the bills, you must love it.