Willow House Nursing Home

77 Toll Road, Cellardyke, Anstruther KY10 3HZ
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9.8 17 Reviews
  • Willow House Nursing Home, Anstruther
Willow House Nursing Home was built in 2000 and accommodates 40 residents, all in single bedrooms with en-suite facilities. Situated in the village of Cellardyke, which is effectively conjoined with Anstruther, the East Neuk of Fife, as the area is known, attracts visitors from all over Britain and beyond and is a very desirable place to call home.

The care home is set amongst quiet residential streets and has its own large garden and grounds. Just off the main A917 which runs through the village, it is easy to find. It is served by the main bus route between Glasgow and Dundee and the local bus stops at the entrance to Willow House.

The comfortable and spacious home consists of two floors, each with their own spacious sitting rooms and dining rooms. There is also a small "quiet" sitting room where residents may take visitors or hold meetings. The upper floor is accessed by a lift. The light and airy ground floor sitting room has French doors leading directly onto a patio area and gardens. Bedrooms are individually furnished, with residents encouraged to bring with them any pieces of furniture and belongings that they are especially fond of, which makes their bedroom immediately feel like home.

Each bedroom has a direct telephone connection, television point, fire alarm and nurse call point.

Willow House was purchased by Kingdom Homes from the previous owners in March 2016. Immediately thereafter a refurbishment programme began to upgrade the interior and garden of the care home to ensure it meets the Kingdom Homes standards.

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Care Provided by Willow House Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dale Ballantyne (Service Manager)
  • Admission Criteria
    • Primary divisions of dementia
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Willow House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,495
  • (these prices are only a guideline, please contact Willow House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park to the front of the home, with plenty of parking spaces.


Willow House Nursing Home Reviews (17)

9.8

Willow House Nursing Home has a Review Score of 9.8 (9.841) out of 10, based on 14 reviews in the last 2 years. Over all time Willow House Nursing Home has 17 reviews.

Overall Experience

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Review from Sheila B (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum transferred from hospital to Willow House in January 2025 following a stroke. We had been caring for her for several years at our home, but as her dementia was worsening and her care needs increasing we had to make the difficult decision to move her into a care setting. The managers and staff
at Willow House have been so supportive, kind and caring during this transition period- I cannot thank them enough. My mum is settling very well, which we did not expect, and is comfortable and very well cared for. She is joining in activities and the staff are all very encouraging with this. Staff always have a smile and a greeting for residents and visitors alike and it all creates a warm, friendly environment.

Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review - is it much appreciated.


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Review from Tracy T (Friend of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shout out to the activities at Willow and the young lady who runs it who is always going the extra mile with the people at Willow House. She does her job with a great big smile on her face and shows so much attention and passion with her job. She is always making sure that everyone is involved within
the activities as much as possible and that they are all happy with what they are doing. She is a real Gem and a great person that the team should count themselves lucky to have.

Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.


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Review from J P (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are kind and helpful to my dad.
The place looks and feels cheery. It also smells clean when you enter, which is reassuring.
The staff give you a warm welcome and know what your family members are up to and how they are.
The place is managed well and has nice staff.
All staff are approachable
whenever you have a question or request and they help and care kindly.
I feel my dad is safe and cared for.

Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.


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Review from Catriona W (Granddaughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny suffered a stroke last year and has had to move into this home, and my family and I have been blown away by how wonderful Willow House is! The level of care is brilliant, staff are so friendly when we visit, and my granny seems incredibly settled - which is something we were worried about
with the transition! She also absolutely loves the meals!!! Thank you much to all the staff at Willow House.

Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and for taking the time to leave a review - it is much appreciated.


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Review from V H (Daughter-in-law of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow House is the most welcoming place. The staff are thoughtful, caring and supportive to the residents and the families. The manager and his team have re-decorated and added new furniture and paintings etc. after asking residents for ideas. They make special efforts on birthdays and anniversaries,
and for residents and their spouses to have Christmas dinner together. Nothing is ever too much and any issues are dealt with professionally and quickly. Great communication and always make time for a wee chat. I'm so pleased we chose Willow House.

Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.


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Review from Sharon P (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Willow House in July. It took him a few months to settle in and get used to things, he seems to be settled now and happy. I find the staff very nice and approachable. The home is very clean and always lots going on for the residents.

Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.


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Review from Diane B (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a few initial teething issues got sorted out, as a family we cannot fault the care given to our mum. She is well looked after, enjoys the meals and the staff's company. There is always something to involve them in activities, lots of cups of tea and biscuits. Staff are friendly and helpful at
all times.

Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words and taking the time to leave a review. It is much appreciated.


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Review from Stuart G (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class service from management and staff alike. Nothing is ever too much trouble. Residents are treated with kindness, patience, dignity, humour and respect. As a family, we feel very supported and lucky to be in the care of such a professional, responsive and friendly team. Thank you to each
and every one of you!

Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words and taking the time to leave a review. It is much appreciated.


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Review from Karen F (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and homely care home, staff have been wonderful with my mother, they are always willing to help and go above and beyond for residents, always a great range of activities on and lovely meals served!

Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.


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Review from M D (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Willow House since August and from day 1 she settled which was rather unexpected. She wasn't eating much to begin with but now has a great appetite. Mum gets on well with most residents, she has a fantastic relationship with all the staff and has started getting involved in activities.
The staff are always very welcoming and the care home manager has been very supportive in what has been a very difficult few months for myself. Overall I think this is a great care home and the staff work incredibly hard.

Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.


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Review from Iain H (Son of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most welcoming, caring and supportive home to my dad and extended family. Nothing is a bother, extensive range of activities, community visits ie church services etc. Meals are delicious. New decorating of the home has enhanced the service.

Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words, and taking the time to leave a review.


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Review from Amanda R (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lot of changes in the care home since my mum arrived a year ago, but the care and assistance have been fantastic!
While visiting, I would suggest that the cleanliness in the lounge is reviewed more frequently. Perhaps different seats for guests as the seats can look very unhygienic. Perhaps more
activities for residents also as not many recreational events seem to be happening.
Overall, excellent environment.

Reply from Emily Nash, Administrator at Willow House Nursing Home

Thank you for your kind words and for taking the time to leave a review!


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Review from Sharon C (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had a really hard time with her health, especially over the last year, but she has been looked after so well I have no complaints. The staff really care about her health and comfort. I have noticed a huge difference in the atmosphere recently, it's much more calm and happy. The changes the
new management are making are great overall and I really feel my mum is being looked after very well. There is also meetings being introduced involving staff and residents' families to give us the chance to have our say good or bad and put forward any ideas we might have (i.e. activities etc) which I think will help us all feel more involved with how our loved ones are cared for. All in all, I feel that when I can't be there my mum is being cared for as well as she can be.

Reply from Beverley Rann, Deputy Manager at Willow House Nursing Home

Thank you for your kind words and for taking the time to leave a review.


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Review from Pauline C (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Willow House Nursing Home in August 2022. Since then, there has been a new management team and some new staff. This appears to have transitioned with none or little disruption to residents.
The new manager arranged an informal meeting with families to share ideas for Willow's future.
There is an interactive noticeboard where we are encouraged to contribute suggestions.
All bedrooms and public areas have been redecorated in pretty colours, new carpets fitted providing a warm, bright, fresh ambience for residents, staff and visitors. I find all staff friendly, approachable, professional and caring, ensuring the little things are addressed too, like painting mum's nails. All of this is conducive to a supportive, engaging environment.
I am relieved to have found Willow House, it feels welcoming, from walking through the front door to leaving after visiting I feel content that she is well cared for, by a caring staff. This gives me and my brother peace of mind that she is safe.

Reply from Graeme Fitzsimmons, Service Manager at Willow House Nursing Home

Thank you for your kind words and for taking the time to leave a review.


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Review from Ruth C (Wife of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to entering Willow House, my husband was in a poor condition, very agitated, losing weight and falling regularly. I was impressed with how quickly he settled into the home and soon seemed calmer, was eating well and no falls. He has a very nice room, which I was encouraged to personalise for him.
Initially, I did feel that communication between the home and myself was limited (a relative's information pack would have been helpful), however, I received full and useful information at his six-week review, and I now feel well informed. Staff are friendly and has a good rapport with my husband. I am particularly impressed with the activities programme, which has helped to stimulate my husband.

Reply from Mandy Stephen, Home Manager at Willow House Nursing Home

Thank you for your kind words and for taking the time to leave a review.


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Review from Alexander S (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall resident is getting looked after but no stimulation and little self-involvement. We know she can be difficult but at times we are concerned re her personal care from seemingly amateur carers, though not all, just a hard core of some who seem unable to comprehend.

Reply from Mandy Stephen, Home Manager at Willow House Nursing Home

Thank you for your comment. We take all concerns very seriously and are keen to investigate to ensure the wellbeing and safety of all residents. Please email us so we can discuss this further.


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Review from N C (Son of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, all cleanliness is good. The staff sometimes could be more engaged with residents. Facilities could be updated. More water and juice available in the evening, other than that your care home is good.

Reply from Mandy Stephens, Home Manager at Willow House Nursing Home

Thank you for taking the time to review Willow House. We welcome any suggestions to enable us to enhance our residents' comfort and visitors' experience. I have taken your comments on board and we will look to improve these areas.


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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Willow House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Willow House Nursing Home is calculated as follows: ( (142 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 164 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow House Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

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Dale Ballantyne

Job Title: Service Manager

Joined: 2024

Service Manager at Willow House.


Frequently Asked Questions about Willow House Nursing Home

What types of Care is Willow House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow House Nursing Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willow House Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Willow House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow House Nursing Home to the centre of Anstruther?

0.2 mile(s) as the crow flies, distance by road may be significantly further.