The Cowdray Club

Reply from Philip Stuart, Manager at The Cowdray Club

Dear Angela, it was with great pleasure that we were able to be part of the journey. We take so much pride and attention to detail within Cowdray Club to ensure that the journey is as person-centred and attention to detail as possible. It has not been an easy journey for both you and your sister, and we will always be here for whatever support is needed. You will always be in our hearts, and if you need anything, please just pick up the phone. We very much look forward to having you both be part of the forget me not garden project too.

Reply from Philip Stuart, Manager at The Cowdray Club

Dear Val, it been a journey full of emotion for you and mum, I feel a lot of positives continue to come along the journey, I am grateful as the home manager for the trust you have put in me and the team. I know, together we can all achieve the best quality of care for Mum.
I feel we have already achieved great success in settling Mum, we just need to find that balance with nutrition, but again, I feel this has been a journey that is heading in the right direction as it is important that, the nurse in charge of the senior and the chef as well as myself all come together to support your hopes and wishes for Mum to be as healthy as possible. We have you and your mums best interest at heart, and I am very much grateful for the belief and trust you have for us to achieve this.
I and my team strive to be the best that we can be at Cowdray Club, we will continue to give 110% every step of the way, you and your brother are as equally as important to us, as well as mum.

Reply from Philip Stuart, Manager at The Cowdray Club

Dear Alison, it has most definitely been a journey for you, from that initial phone call to me, to us being on this journey to support your mum. There have been many moments along this journey that we have both had to find the right path for Mum, but we have definitely got there, her location is right across from my office has been an experience full of laughter, and your Mum now thinking she only needs to deal with myself and the deputy manager. Thank you for your trust and advocacy to the home, you have had a difficult journey, and you continue to amaze me by supporting other relatives who have struggled to come to terms with their loved ones needing 24-hour care. You should be very proud of yourself, your mum has an outstanding, loyal, protective, dedicated daughter. Thank you for this review, as I am very grateful for your words and ratings.

Reply from Philip Stuart, Manager at The Cowdray Club

Thank you for the trust you have given to myself and my team Kathleen, I am very much looking forward to the future with you and your family all under The Cowdray Club umbrella to help your lovely dad, who is going from strength to strength, we have achieved a lot of positive moments in a short period of time. I just want you to know that I and the team will always be here to support all the family along this journey. I am sure there will be a much brighter future and more positive memorable moments to come for you all along this new journey.

Reply from Philip Stuart, Manager at The Cowdray Club

Dear Kenneth, thank you for taking the time to write such a kind and outstanding review of The Cowdray Clubs service that you have experienced so far. As the home manager, I am extremely grateful at Cowdray Club, we strive to achieve the best person-centred approach with all our residents including your loved one being at the heart of everything we do. It is not just the resident under our care, it is a partnership for everyone involved, your happiness and feelings of having an opinion that is valued appreciated and is equally important. I can not thank you enough for the opportunity and the privilege of trusting myself and the team to provide a quality of care that gives you comfort and peace of mind that Mum is in a safe, supportive, secure place of safety that aspires to go above and beyond in all aspects.

Reply from Philip Stuart, Manager at The Cowdray Club

To say it was an honour and a great privilege as a nurse, carer and manager is an understatement, thank you from the bottom of Cowdray Clubs heart for entrusting us to meet the needs of your dear dad, who as you know we named the gentlemen of Cowdray Club.
I am so thankful that we achieved the best possible experience for you, the family and dad as you deserved nothing but the best we had to offer on this journey you aloud us to accompany you on. There is a great deal of trust and communication that must be given the attention it deserves and quite rightly so too.
We very much look forward to having you come back to our forget me not garden project in the hope to have a special plant/tree planted in memory to dad to give us the opportunity to see something of your choosing grow into great beauty and flourish with a character like your loved one. To find the right plant/tree is the one task that may bring geat difficulty for such an amazing character; that touched so many hearts.

Reply from Philip Stuart, Manager at The Cowdray Club

Dear Maureen, thank you for taking the time to write a review for The Cowdray Club. We have most definitely achieved success with your soulful, kind caring, loving parents who bring a gentle sense of calm, happiness and joy to our environment. Thank you for your trust, your honesty and the dedication you show to your parents along with your Brother, but to the team and myself also, you are truly part of The Cowdray Club family, and I can not thank you enough for your epic personality, your nature and the trust you have given myself and the team to ensure the greatest possible quality of life is achieved in our partnership to ensure mum and dad have the best experience together under our care. I hope we achieve great things in the future for yourself, mum and dad and all the family involved to ensure all around the greatest experience is achieved.