Cranford Care Centre

83-101 Cranford Road, Aberdeen AB10 7NJ
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8.9 35 Reviews
  • Cranford Care Centre, Aberdeen
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Care Provided by Cranford Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Coleen Reid (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Cranford Care Centre

  • amenities such as hairdressing, newspapers, chiropody are not included in the stated fees
    personal allowance scheme is run in the home

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Cranford Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Cranford Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Cranford Care Centre Reviews (35)

Total of 35, showing 1-20
8.9

Cranford Care Centre has a Review Score of 8.9 (8.924) out of 10, based on 5 reviews in the last 2 years. Over all time Cranford Care Centre has 35 reviews.

Overall Experience

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Date Published

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Review from Laura G (Daughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Cranford for 3 months. Her care from the start was excellent, very attentive and caring. All the staff are amazing and go above and beyond with their care. The home is like a big hug. Great activities, including music, gardening, and pampering sessions. I would recommend the home highly
to anyone. My mum was very happy and content, her room was lovely and cosy.

Reply from Colleen Reid, Home Manager at Cranford Care Centre

I would like to thank you for your kind words and the appreciation cards you gave to the Staff, it meant a great deal to them all. Our Team takes great pride in all that they do, your Mum was a pleasure and a privilege to care for and we are glad that you felt she was happy and contented at Cranford.


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Review from Rowan W (Ex Family Member) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cranford is a great care home that provides amazing activities for the residents. The staff are very caring and lovely. I appreciate all they do! Which is far above most care homes. I would highly recommend it to anyone wishing for a comfortable setting for their family members.

Reply from Colleen Reid, Home Manager at Cranford Care Centre

Thank you for taking the time to give us such a lovely review. The team at Cranford continuously strive to provide the best care that everyone deserves.


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Review from Nicola N (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many care homes in and around Aberdeen were visited prior to choosing Cranford as first choice. The decision made has never been regretted. The manager is exceptional, the staff and the activities co-ordinator excellent. I have total 'peace of mind' knowing that my mum's personal care, nursing care,
dietary needs and social needs are all being taken care of. Approachability of staff is fantastic. A wonderful place where residents continue to feel 'at home' as well as 'in a care home'.

Reply from Colleen Reid, Home Manager at Cranford Care Centre

Thank you for such a positive review, it means so much to our staff as they strive each day to ensure you and your loved ones have peace of mind and that their effort don't go unnoticed.


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Review from L P (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cranford Care home has provided Dad with a safe, secure and homely environment since May 2022 when he had to be cared for after a fall which diminished his mobility. The carers, who are always busy, find time to tend to his needs. He enjoys the chat with them and they really look after him. We are kept
updated with any issues as they occur. Recently, it was re-emphasised, by him and his family, that his bed wasn’t really long enough for him. The new manager sorted this out and he now looks forward to going to bed, knowing that he won’t be cramped up. The surroundings are warm and welcoming.

Reply from colleen Reid, Home Manager at Cranford Care Centre

Thank you for a positive experience Review, I'm so glad Dad is enjoying his new long bed and a restful sleep. It's so uplifting and rewarding to our care staff that their hard work is noticed and appreciated and may the chats continue.


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Review from Y J (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an extensive search of nursing homes, Cranford Care Centre was our first choice. We were delighted when a room became available for Mum in December 2022. The care and friendly support from the staff at Cranford Care Centre was key, both to mum and our family, as she transitioned from living independently
into the nursing home. Mum is really well cared for and enjoys the interaction she has with the staff.

Reply from Colleen Reid, Home Manager at Cranford Care Centre

Thank you for taking the time to post a positive review. We always try to make our resident's transition into our home as smooth and as stress free as possible. I'm glad Mum has settled well and will pass on your review to our teams.


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Review from Elaine P (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall it was not a positive experience for our father and our family. While there are some very good carers, other lacked the necessary skills to help with stress and distress. Communication was poor and often confusing. Staffing levels have been very low with service users and their families often
left waiting for 20 minutes or more for assistance. Social isolation and no meaningful activities.

Reply from Liz Williamson, Regional Manager at Cranford Care Centre

Thank you for taking the time to provide a review for our home. We were disappointed to read the feedback on your experience, which falls below our usual high standards. We take matters relating to the well-being of our residents seriously and the concerns you raised we felt were investigated and addressed. We have a continuous improvement plan in place to maintain the high standards of care for which we are known and this includes ongoing training and support for our staff team.


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Review from Gordon A (Resident) assisted by family/friend published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room is spacious, light and airy. The staff are very good - carers are excellent but I feel they could do with more. The food is good. The activity coordinator is very good. I would like more showers. It was meant to be every second day but it needs two carers to go to the showers.

Reply from Arlene Campbell, Home Manager at Cranford Care Centre

Thank you for your review. Following our discussion today I will discuss with the staff team and ensure your care plan is updated to reflect your requirements. Thank you.


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Review from Jacqui G (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for several months at the end of her life. My family chose Cranford Care Centre because it had a warm, welcoming atmosphere and it didn't disappoint. The staff were always friendly and considerate not just to Mum but also to Dad who visited on a regular basis (Covid permitting).
The staff were caring and my mum seemed to enjoy interacting with them. Mum also made a few new friends and we are so pleased we picked Cranford!

Reply from Arlene Campbell, Home Manager at Cranford Care Centre

Thank you very much for your review, I will pass on your comments to our staff.


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Review from Violet A (Resident) assisted by family/friend published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a lovely time here, meeting new friends and staff. It feels like a five-star hotel to me! My family are very happy. I have settled in quickly - the food is very good and I love the hairdresser every week on a Friday. Can't wait until the entertainment starts.

Reply from Arlene Campbell, Home Manager at Cranford Care Centre

Thank you for your positive review. I will pass on your comments to the staff team.


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Review from Michael G (Son of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was pleased with initial visit to Cranford home. First impression had given me a good feeling with what to expect. Management are kind and helpful. The staff are pleasant and always made welcome when visiting family. There is a positive feel for this pace, and staff do show they care for the residents
in Cranford.

Reply from Arlene Campbell, Home Manager at Cranford Care Centre

Thank you for your very kind review. We love what we do at Cranford and I am very pleased for that to be visible. I will ensure the staff are aware of your review.


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Review from Mark B (Son of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After initially adapting to a new environment my mother has settled in well and now enjoys a significantly enhanced quality of life. She praises all the staff and facilities!

Reply from Arlene Campbell, Home Manager at Cranford Care Centre

Thank you for your kind words, your mum is a pleasure to care for.


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Review from Ronald L (Husband of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was a resident for just over four years until April this year. She went in first after hospitalization and aftercare. Before she left hospital, we were told to prepare ourselves for her passing. Within her first year in Cranford Care Centre she was much improved physically and quite alert.
She
had a nice room and use of the sitting room. She was always well cared for; the staff being caring and attentive at all times. We were always informed of any minor dips in her health or minor injuries etc. If changing the way something was done or if acquiring e.g. a new chair was thought worth trying it would be tried.
We got on well with staff when we visited and were kept up to date with any happenings.
Her medical care was thorough, in conjunction with the medical practice, and was changed if required. Reviews were held twice annually, by shared phone calls during lockdown.
In any like situation, nothing can be 100% but there is nothing specific I would feel the need to complain of.

Reply from Arlene Campbell, Home Manager at Cranford Care Centre

I would like to thank you for your very kind words. I will ensure the staff are aware of your comments. Thank you so much for your lovely card for the staff.


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Review from D S (Nephew of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely visit with my uncle, we were able to meet in the garden. I am so happy to see him doing well and he tells me the staff have been so kind and speaks warmly of his home. A huge heartfelt thank you to you all for the job you are doing. You know we appreciate each and every one of you.

Reply from Janis McFarlane, Regional Director at Cranford Care Centre

Thank you for your kind words, we appreciate your time in giving us a review. We are glad you enjoyed your visit with your uncle and we will share your feedback with all at Cranford.


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Review from Suzanne R (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the level of care and the staff. The staff are lovely and always happy to help. The care home itself is lovely and in a lovely area. My dad gets on very well with the staff and I am happy to leave him in their care.

Reply from Michelle Paterson, Home Manager at Cranford Care Centre

Thank you so much for your lovely review, I will enjoy sharing this with all the staff.


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Review from Emily D (Granddaughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First time seeing my nana for over a year and we had the most wonderful visit. The home have made such an effort to make the outdoor areas so lovely. My nana is doing so well and the staff are lovely. A big thank you for all your hard work.

Reply from Janis McFarlane, Regional Director at Cranford Care Centre

Thank you for taking the time to submit your review. Your positive comments are much appreciated. We are glad that you enjoyed your visit with your Nana.


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Review from Maddison M (Granddaughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After not being able to see my great-grandma for a year, seeing her felt like Christmas and my birthday all in one. I can’t believe the change in my great-grandma, she’s looking amazing and I can only thank the staff for looking after her as well as they do. The measures they have in place to make sure
they are looked after, it’s amazing. There’s always a high about Cranford Care Centre where the staff make it the home it is. I can’t thank you all enough for what you all do.

Reply from Janis McFarlane, Regional Director at Cranford Care Centre

Thank you for your positive feedback we are so glad you enjoyed your visit with your great-grandma.


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Review from Shelagh B (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother settled well into Cranford and is very happy there. She often comments on how kind and caring the staff are and I have found this to be true. They are very friendly and welcoming and always ready for a smile or a joke with my Mum. Before the pandemic, there was a variety of activities each
day and special events from time to time e.g. Christmas, Burns Night, Easter etc. There are few changes of staff and that has helped my mother and the family to get to know the carers. I think this is very important as it allows relationships to develop. The past year has, of course, been very difficult for everyone but the staff have tried to make sure that we have been able to stay in contact with phone calls, Facetime calls, Facebook posts and indoor/outdoor visits when allowed. The staff are very well led by the manager who regularly communicates with families in an open and honest way. I feel that I can discuss any concerns with her and that they will be acted upon.

Reply from Michelle Paterson, Home Manager at Cranford Care Centre

Thank you so much for the review. We appreciate your kind words which I will ensure I share with staff.


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Review from Margaret C (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for nearly two years. The staff are providing excellent care. They are always very welcoming and nothing is too much trouble. Cranford Care Home staff provide a safe, secure and nurturing environment for all their residents. My mum settled very quickly ad seems to be happy
and content.

Reply from Michelle Paterson, Home Manager at Cranford Care Centre

Thank you so much for your lovely review. We all appreciate this so much.


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Review from Gloria R (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is extremely well looked after by a very caring team at Cranford. I would like to say a big thank you to you all for keeping the residents' spirits up in what has been a challenging year.
When indoor visits had to be suspended, due to the lockdown, we were able to stay in touch with a phone
call or FaceTime. I have now been lucky enough to visit Mum indoors again and am so grateful to the staff for their assistance with these visits which are very organised.
It is so good to be back in Cranford and I look forward to a visit in the summer house when the weather is warmer.


Thank you


Reply from Michelle Paterson, Home Manager at Cranford Care Centre

Thank you so much for your lovely review. We all appreciate your thanks and it's wonderful to see you back in visiting.


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Review from Valerie T (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Cranford Care Centre on February 2020. On Mother’s Day March 2020, it sadly closed its door to visitors, to keep residents safe. We were in a pandemic as Covid had arrived. With regular video calls every week, I have kept in contact with my mum. Every time I see my mum she looks very
happy and always smiling into the carers face - what more could you ask for. Seeing Mum so happy and looked after when I can’t get to visit her, is so comforting. Now I am looking forward to visiting my mum next week and can’t wait to see her. The team at Cranford have done an excellent job keeping all the residents safe and happy.
Thank you all.

Reply from Michelle Paterson, Home Manager at Cranford Care Centre

Thank you so much for your kind review, we all appreciate your kind words and are very happy to have our extended family back visiting again.


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Current Review Score: 8.9 (8.924)

Overview of Review Score

The Review Score of 8.9 (8.924) out of 10 for Cranford Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Cranford Care Centre is calculated as follows: ( (49 Excellents x 5) + (10 Goods x 4) + (1 Poors x 2) ) ÷ 60 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.141 Points relating to the number of positive Reviews for Cranford Care Centre is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 5 Positive Reviews ÷ 7.8 = 0.641

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 Mar 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Coleen

Coleen Reid

Job Title: Care Home Manager

A very warm welcome to Cranford Care Home, Aberdeen.


Cranford Care Home is set on leafy grounds in the west end of Aberdeen on a lovely quiet residential street.


Our team here at Cranford are all dedicated and highly professional with an emphasis on providing excellent care for the elderly. We are proud of our team and they will always go that extra mile.


Friends and family are welcome to visit at any time and are encouraged to enjoy drinks and snacks or even to share a meal with the residents. Our chef provides a delicious variety of freshly cooked meals with a changing menu to reflect seasonal produce. Special diets are also catered for.


Residents are encouraged to participate in the range of activities we provide here at Cranford as well as having the freedom to make their own choices. We have a full-time activities coordinator who puts together a full programme of events adapted to suit the needs and wishes of our residents. Family and friends are also encouraged to participate in any of the activities we offer.


I would love to show you around Cranford and would be more than happy to discuss any aspect of care for your relative or friend. Simply call the home and make an appointment.


Frequently Asked Questions about Cranford Care Centre

What types of Care is Cranford Care Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cranford Care Centre provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Cranford Care Centre have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Cranford Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Cranford Care Centre to the centre of Aberdeen?

1.7 mile(s) as the crow flies, distance by road may be significantly further.