Barchester Fairview House Care Home

Fairview Street, Danestone, Bridge of Don, Aberdeen AB22 8ZP
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9.3 58 Reviews
  • Barchester Fairview House Care Home, Aberdeen
Fairview House is a purpose-built home that provides 24-hour nursing care for older people, including those living with dementia in the dedicated Memory Lane Community. The highly skilled and compassionate staff work hard to ensure Fairview House is not an establishment, but a home, with high quality care centred around the specific needs of each resident.

Fairview House is conveniently located close to plenty of local amenities and is within each reach of the beautiful Dee and Don countryside. They believe the best way to judge a home is to visit and see how care and support is provided. So please feel free to drop in or give them a call.

The high standards are reflected in all aspects of the home, including hospitality and cooking. The home also has a wonderful and varied activities programme, centred around the needs and interests of residents. The home provides concerts and church services every month and has daily programmes of activities, such as bingo, crafts, a beauty group and gardening. They also frequently go to coffee mornings in the local community and have regular outings in their minibus.

Fairview House extends a warm invitation for you to visit the home and show you around their facilities.

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Care Provided by Barchester Fairview House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mel Shearer (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (103)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Funding & Fees Guide for Barchester Fairview House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,682

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Fairview House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Fairview House Care Home Reviews (58)

Total of 58, showing 1-20
9.3

Barchester Fairview House Care Home has a Review Score of 9.3 (9.276) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Fairview House Care Home has 58 reviews.

Overall Experience

  • 35
  • 15
  • 7
  • 1
  • 0

Date Published

58
3
12
22
36

Review from M W (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went to Barchester Fairview House Care Home for respite last August and settled in so well he became a resident. He is very independent and all the staff are so supportive helping and encouraging him when needed. The level of care, activities and cleanliness are of a very high standard and any concerns
are dealt with immediately. Overall, Fairview has a great atmosphere, is very welcoming and all the staff ensure that residents and their families are treated with compassion and respect.

Reply from Wendy McGowan, Regional Director at Barchester Fairview House Care Home

Thank you for your review. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D M (Friend of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately, my experience on my visit was not good. No receptionist on at the weekend, why? I can't find anyone to speak to regarding my concerns regarding the treatment of the person I was visiting at the home, the staff that I had contact with seemed to talk at the resident and not talk with her
and found they seemed unfriendly. I had a look on your website and it looks so lovely and friendly with staff sitting and talking with the residents, that is not what I witnessed on my visit. The basics of caring for people is dignity and respect, which I found lacking.

Reply from Feedback Team, The Feedback Team at Barchester Fairview House Care Home

Thanks for taking the time to leave your review. We're sorry to read that we hadn't met your expectations during your visit. There are always staff available to welcome visitors into our home on weekends, so our apologies if there was a delay in greeting you. The General Manager has contacted you via email to offer the opportunity to discuss your comments further. If you would prefer, you are more than welcome to reach out to our team if you would feel you would like too. Our contact details are feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.


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Review from Alex N (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is a resident in Barchester Fairview House Care Home. She has been here for over two years now. In the past few months most of the home has been refurbished painted, papered, carpeted, new furniture, new decor. It is looking, smelling and feeling fresh and new. There are now 4 activities organisers
producing up to 60 varied activities per month! (I enjoy coming in to see what's on next). The carers, nurses, the maintenance, housekeeping, laundry staff, the administration team handle up to 100 residents with many and varied special needs. Over the past 2 years I have got to know many of them and I keep discovering deeper layers of skills and sensitivities. They are very dedicated and committed to enriching everyone's lives. They make me feel more than just a visitor, more part of the team, part of the family. Generally those who work in the care sector are undervalued and underpaid. I see them as heroes in our society. Well done. Thanks. Keep up the good work!

Reply from Jane Longstaff, On behalf of Fairview House at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Steven S (Son of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
Great knowledge of my mum and her circumstances.
Very good, regular updates, offering time to get any requests that we may have dealt with.

Reply from Wendy McGowan, Regional Director at Barchester Fairview House Care Home

Thank you for your kind words. The team at Fairview are passionate about providing the very best care to the people we support.


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Review from Barbara W (Daughter-in-law of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was cared for with dignity, and the staff looked after her so well, but they also looked after me as she was on end-of-life care, which was very difficult as I am her next of kin, but the staff kept me informed on her, so I would like to thank each of them.

Reply from Jane Longstaff, On behalf of Fairview House at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Dave E (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been made welcome when we visit. Visiting as Mother's birthday. We booked a meal for three of us, it was delicious. The home provided a lovely chocolate cake.
Can't thank everyone enough. My mum loves staying here.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A C (Son of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just over one year and I can honestly say that she is in the best form she's been for years. She is extremely well cared for at Fairview, medically, physically, socially and mentally. A heartfelt thanks to all the staff at Fairview for achieving this.

Reply from Mark Shelton, CRM at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J H (Husband of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mixed. Some good features e.g. activities, unrestricted access, some good caring and considerate staff, some rather abrupt some with limited English making communication difficult. Never enough staff so sometimes long waits for attention.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for taking the time to add a review. We value feedback shared so that we can work with families to support you and continuously improve our service. We are so sorry that you shared comments on your review about the lack of time from staff, our General Managers operate an open door policy for them to resolve any concerns, if you do have any concerns at all you wish to raise with the home please contact the General Manager on your next visit so that we can assist you. Thank you.


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Review from K M (Son of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving in in October 2023, my father has settled in well.
The nurses, carers, admin staff have all been professional, approachable and always go above and beyond.
Have to mention one of the carers, in particular - she is always so happy to help and nothing's too much but have to say, all the
carers are friendly and helpful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from John F (Son of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Memory Lane staff have one of the most difficult jobs. One can only praise them all for their patience and care. Our father is not the easiest person and difficult to manage. We greatly appreciate Fairview's approach and understanding. Definitely five-star.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C R (Sister of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is settling into Fairview well. He has been here a few weeks now and is enjoying the food and enjoying the company of others. There is plenty of entertainment going on throughout the day. He is also enjoying his own space in his room with staff popping in and out to see if he requires anything.
All in all, we are happy with his care so far.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S H (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend this home, it's been a godsend for my family, taking Mum into the home who's got dementia, she gets all the help she needs, place is perfect, rooms are well furnished, meals are fantastic if there's nothing they like, they go out their way and make them something, and the staff can't
be any more helpful, lots for them to do activities everyday good way to get them to meet new friends, Mum's been in since Dec 2023 but she's settling in.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Kerry D (Granddaughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly. Lots of activities to keep the residents amused. My grandad seems settled here and we know he’s safe. The staff are very welcoming. The food looks nice. It’s reassuring for the family, knowing that Grandad enjoys it here.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Ruth F (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I find the staff very friendly and welcoming. The residents seem to enjoy various activities that the home have on. My dad seems settled here and he enjoys the food and gets on well with staff members.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from N P (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has not been placed for long enough to make a proper review yet, but so far I can comment that staff are very friendly. I'll be more equipped to comment once mum has settled.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lorna C (Wife of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K F (Brother of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and the facilities are of a good standard.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S E (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, the home has been getting steadily better than previous months and is settling into a better routine than there has been for a while.
The staff all try their best with mum and we are grateful for that.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Carol B (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have seen an improvement overall in the past four weeks. The homes welcoming and the staff are more friendly. The nursing staff are excellent. The corridors in the wings do not have that "distinctive" nursing home smell so often. Overall, quite happy with the care being provided.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A S (Brother-in-law of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found staff very friendly and welcoming, facilities good. My brother-in-law has settled in well and gets on well with staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.3 (9.276)

Overview of Review Score

The Review Score of 9.3 (9.276) out of 10 for Barchester Fairview House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.402 for Barchester Fairview House Care Home is calculated as follows: ( (145 Excellents x 5) + (97 Goods x 4) + (22 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 271 Ratings = 4.402

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.874 Points relating to the number of positive Reviews for Barchester Fairview House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 18 Positive Reviews ÷ 20.6 = 0.874

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 25 Jul 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Mel

Mel Shearer

Job Title: General Manager

Joined: 2024

With a rich background in healthcare and a dedication to excellence, I bring extensive experience in care home management to my role at Barchester. My UK career began within the NHS in 2003, where I developed a strong foundation in healthcare before moving into care home management.


Over the years, I’ve broadened my skills and deepened my understanding of what it takes to deliver excellent care. I am passionate about creating an environment where residents receive exceptional, person-centred care tailored to their unique needs and preferences promoting their dignity and choice.


I believe each resident deserves a warm supportive atmosphere that feels like home and I am committed to leading my team to make this a reality every day.


Helen

Helen Howie

Job Title: Deputy General Manager

Joined: 2019

As the Deputy General Manager, I am dedicated to ensuring our nursing home runs smoothly and that our residents receive the highest quality care. With a strong background in healthcare management, I work closely with our team to create a warm, supportive, and safe environment for both residents and staff.


Joanna

Joanna Siwinska

Job Title: Unit Manager

Joined: 2024

As a Unit Manager, I oversee the daily care and operations within my units, ensuring our residents receive the highest standard of support in a compassionate and safe environment. With a strong background in nursing and leadership, I work closely with my team to provide person-centered care while maintaining compliance and best practices.


Sumaira

Sumaira Anwar

Job Title: Senior Staff Nurse

Joined: 2023

As a Senior Staff Nurse, I am dedicated to providing high-quality, compassionate care to our residents. With extensive experience in nursing, I support both residents and colleagues, ensuring a safe and comfortable environment while upholding the highest clinical standards.


Karen

Karen Barrett

Job Title: Home Administrator

Hi, my name is Karen, and I am the administrator here at Fairview House.


I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning the telephones, there's never a dull day!


Cecilia

Cecilia Clark

Job Title: Activities Coordinator

Joined: 2023

As an Activities Coordinator, I am passionate about creating engaging and meaningful experiences for our residents. I plan and organize a variety of activities that promote social interaction, mental stimulation, and overall well-being, ensuring everyone has opportunities to enjoy their day in a way that suits them best.


Krzysztof

Krzysztof Dabrowski

Job Title: Head of Maintenance

Joined: 2023

As Head of Maintenance, I ensure our nursing home remains a safe, comfortable, and well-maintained environment for residents, staff, and visitors. With years of experience in facilities management, I oversee repairs, safety checks, and improvements to keep everything running smoothly.


Frequently Asked Questions about Barchester Fairview House Care Home

What types of Care is Barchester Fairview House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Fairview House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Fairview House Care Home have?

There are 103 Single Rooms.

What are the Facilities & Services at Barchester Fairview House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Fairview House Care Home to the centre of Aberdeen?

2.6 mile(s) as the crow flies, distance by road may be significantly further.