Barchester Fairview House Care Home

Fairview Street, Danestone, Bridge of Don, Aberdeen AB22 8ZP
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9.3 58 Reviews
  • Barchester Fairview House Care Home, Aberdeen
Fairview House is a purpose-built home that provides 24-hour nursing care for older people, including those living with dementia in the dedicated Memory Lane Community. The highly skilled and compassionate staff work hard to ensure Fairview House is not an establishment, but a home, with high quality care centred around the specific needs of each resident.

Fairview House is conveniently located close to plenty of local amenities and is within each reach of the beautiful Dee and Don countryside. They believe the best way to judge a home is to visit and see how care and support is provided. So please feel free to drop in or give them a call.

The high standards are reflected in all aspects of the home, including hospitality and cooking. The home also has a wonderful and varied activities programme, centred around the needs and interests of residents. The home provides concerts and church services every month and has daily programmes of activities, such as bingo, crafts, a beauty group and gardening. They also frequently go to coffee mornings in the local community and have regular outings in their minibus.

Fairview House extends a warm invitation for you to visit the home and show you around their facilities.

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Care Provided by Barchester Fairview House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mel Shearer (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (103)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Funding & Fees Guide for Barchester Fairview House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,682

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Fairview House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Fairview House Care Home Reviews (58)

Total of 58, showing 21-40
9.3

Barchester Fairview House Care Home has a Review Score of 9.3 (9.276) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Fairview House Care Home has 58 reviews.

Overall Experience

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Review from Elaine J (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entrance home is secure and always 1 or 2 members of staff at the reception desk with a warm greeting on arrival and acknowledgement when leaving. Carers are excellent with Dad chatting with him and continuing support for him when he has been low this month, not eating and drinking very little and
supporting my sister and I. Laundry does an excellent job washing 101 residents' clothes and delivering them back within a couple of days. The cleaning staff are always busy on the floor and rooms. Nurses are always available to explain about care and listen if I have any concerns and go act on them. The chef does a grand job.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Alison W (Daughter-in-law of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care of my mother-in-law, she was not with you long. The care at end of life was second to none. All your staff were amazing with personal touches along her journey. We as a family appreciated all your hard work, smiles and hugs.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Condolences to you and the family at this time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Charles B (Son of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home experience has been excellent from start to finish. Staff are so friendly and the level of care has been exceptional.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P R (Friend of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with the care that my friend is receiving. Staff are clearly caring and show sympathy to residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Marc M (Son of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a party for Mother's birthday, excellent lunch followed by a birthday cake and offered supper after as well which was a nice surprise. A very enjoyable day for my mother and the family. So would like to thank all the staff for their efforts.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Craig S (Nephew of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with the high standard of home.
The rooms are comfortable and well-equipped social/communal areas.
The staff are welcoming and friendly and my uncle (resident) has a good bond with the staff. My family and I were invited to join my uncle for an evening meal. The staff made it feel like a
really special evening for my uncle and family in a beautiful private room with a really nice table set with tablecloth, napkins, china, and background music playing and were told to stay as long as we wanted. The food was excellent and the staff were very friendly.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Fairview House Care Home

Thank you for your review and positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will be sure to pass on your feedback and suggestions to the team.


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Review from Wendy B (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Got issues just now with my dad not eating which is extremely worrying for us all. The staff in his unit are equally as concerned as us and are trying their utmost to help with the situation. Lovely to know they care about my dad too.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Fairview House Care Home

Thank you for your review. We are sorry to hear your concerns regarding your Dad. Please rest assured our team are working hard to ensure the best support and high quality care is being delivered at all times. I will be sure to pass on your feedback to the team and the Manager will be in touch to discuss your concerns.


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Review from G M (Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Fairview home is getting better now than when first arrived, staff are friendly, food is very good, it is a good menu as well. Needs more one to one with clients that don't like to interact. Rooms are a lot more cleaner makes a big difference. Could do with more staff, and references as to which staff
colour uniforms as to which position held.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Fairview House Care Home

Thank you for your review and positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will be sure to pass on your feedback and suggestions to the team.


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Review from A M (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't live in Aberdeen so am only able to see my dad for a few days every 3-4 months. I always find the care assistants and nursing staff very helpful. Sometimes it's hard to find a nurse for a chat, but this is because they're generally very busy attending to residents. The care staff have a good
rapport with my dad at short notice, the "private dining" experience was arranged for us, which was greatly appreciated. We were also able to join the afternoon tea on Wednesday.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Fairview House Care Home

Thank you for your review and positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L D (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and welcoming. Always kept up to date with my relative's progress either in person or via the telephone. My father seems more content since moving in.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from F B (Wife of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fairview Care Home has undergone many staff changes over the last few weeks and this has had an impact on the residents. In time they will get accustomed to the new faces but it will be a work in progress. The staff do their best under difficult circumstances. Many improvements are planned which will
enhance the comfort of the residents.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Ann B (Daughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Towards the end of last year, we noticed that standards in the care home seemed to be slipping, and we were considering moving Mum to another care facility. The staff were lovely and working as hard as they could, but they were overworked, and we felt there were communication, general cleanliness and
personal care issues in the home. However, a new management team, dedicated nurses and an increase in care workers have completely transformed our views. We met with the care team, and they listened to our concerns then worked hard to address them. We are continually kept up to date with how Mum is doing, her room is clean and tidy, and Mum is encouraged to join in with activities and be as independent as possible. She is visibly much happier, as are we as a family. The home now has a happy buzz about it, and we really don’t want Mum going anywhere else.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Fairview House Care Home

Thank you for your honest and kind review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. We are glad Mum is settled and enjoying being at Fairview House!


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Review from Lorraine R (Daughter of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I have found Fairview home to be welcoming and friendly at all times while staying professional. Dad can be difficult at times, but we feel with the help of all staff, he has settled in nicely. We like the great communication between all staff and ourselves, especially during these challenging
times. We cannot thank everyone in Fairview enough.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fairview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Charles M (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has stayed in Fairview, she has been a lot better in herself. There was a lot of pressure on the family looking after my mum, but since she went into Fairview, the pressure has been taken off. She is being well looked after, and she likes it in Fairview, which is brilliant for the whole
family to know. The care that she gets is excellent, and when I go to visit her, I can see the difference in her after what she has been through the past few years.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Robert M (Grandson of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone in Fairview is excellent! The staff are really helpful and look after my nana so well! Can't fault them! Their covid safety procedures are top-notch. The people who care for my nana are wonderful and will stop and chat to you about her!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fairview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Fiona P (Niece of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff, pleasant surroundings. Kept up to date regarding care, changes and medications. My uncle seems happy within himself, he feels safe. The activities staff are brilliant and my uncle has become quite attached to a couple of them. All in all we as a family are pleased with his ongoing care.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fairview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Phyllis R (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both of my parents who are in their nineties have been residents at Fairview for over a year now. I have always found the staff to be most helpful, but particularly throughout 2020 and into 2021, when we have all faced major challenges to our lives due to the C19 pandemic. I cannot thank all staff enough
- leaders, administrators, nurses, carers, activities staff, as well as those behind the scenes cooking, laundering, and cleaning etc. I can only imagine how difficult it has been caring for all residents amidst some of the anxieties and sorrows, as well as the pressures of maintaining government instructions. Each member of staff with whom I have communicated has been so helpful when I have needed them. Those visits which were allowed outside, and latterly inside, were appreciated by us as a family, and the video calls by activities staff have been delightful. This is a nursing home which seems to do all it can to support families and I would recommend it.

Reply from Arlene Campbell, General Manager at Barchester Fairview House Care Home

Thank you so much, Phyllis, for your very kind review. Both your parents are an absolute pleasure to care for. I will pass on your comments to all the staff.


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Review from Gary H (Son of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only in my capacity as a Son but also as a Registered Nurse I cannot praise all the staff enough for what they have done for my Mother. Staff at all levels from the reception staff, admin staff, healthcare assistants, nurses, the events team, chefs and handyman have all demonstrated professional
and sincere care. I personally believe this stems from the excellent management structure implemented by the management team at Fairview House. I would not even consider having my mother cared for at any other care home than Fairview House. The staff in all positions are always polite, cheerful and gone out of their way to go that extra mile to ensure my Mother's transition is as comfortable and pleasing to her as possible, especially in these testing times. It's a great weight off my shoulders knowing she is getting the best care available especially as I work away frequently.

Reply from Arlene Campbell, General Manager of Fairview House Care Home at Barchester Fairview House Care Home

Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. Your Mum is a joy to look after and we all endeavour to ensure we continue to deliver the best quality of care.


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Review from Eleanor M (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Mum's care. She is always kept clean and well presented, sometimes a challenge as she is not always co-operative. The staff in memory lane and throughout are lovely, smiling and cheerful. Mum has dementia but seems happy and settled owing to the work put in by carers and activities
teams. Very satisfied by COVID precautions and how visits have been handled.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fairview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A A (Relative of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are totally satisfied and happy with our aunt's care. She has been in Farview for three years now and is very settled. Due to her condition, she can be critical and aggressive, but on the other hand, she can be appreciative and good fun. We always find the staff welcoming and pleasant.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fairview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.3 (9.276)

Overview of Review Score

The Review Score of 9.3 (9.276) out of 10 for Barchester Fairview House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.402 for Barchester Fairview House Care Home is calculated as follows: ( (145 Excellents x 5) + (97 Goods x 4) + (22 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 271 Ratings = 4.402

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.874 Points relating to the number of positive Reviews for Barchester Fairview House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 18 Positive Reviews ÷ 20.6 = 0.874

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 25 Jul 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (7)

Mel

Mel Shearer

Job Title: General Manager

Joined: 2024

With a rich background in healthcare and a dedication to excellence, I bring extensive experience in care home management to my role at Barchester. My UK career began within the NHS in 2003, where I developed a strong foundation in healthcare before moving into care home management.


Over the years, I’ve broadened my skills and deepened my understanding of what it takes to deliver excellent care. I am passionate about creating an environment where residents receive exceptional, person-centred care tailored to their unique needs and preferences promoting their dignity and choice.


I believe each resident deserves a warm supportive atmosphere that feels like home and I am committed to leading my team to make this a reality every day.


Helen

Helen Howie

Job Title: Deputy General Manager

Joined: 2019

As the Deputy General Manager, I am dedicated to ensuring our nursing home runs smoothly and that our residents receive the highest quality care. With a strong background in healthcare management, I work closely with our team to create a warm, supportive, and safe environment for both residents and staff.


Joanna

Joanna Siwinska

Job Title: Unit Manager

Joined: 2024

As a Unit Manager, I oversee the daily care and operations within my units, ensuring our residents receive the highest standard of support in a compassionate and safe environment. With a strong background in nursing and leadership, I work closely with my team to provide person-centered care while maintaining compliance and best practices.


Sumaira

Sumaira Anwar

Job Title: Senior Staff Nurse

Joined: 2023

As a Senior Staff Nurse, I am dedicated to providing high-quality, compassionate care to our residents. With extensive experience in nursing, I support both residents and colleagues, ensuring a safe and comfortable environment while upholding the highest clinical standards.


Karen

Karen Barrett

Job Title: Home Administrator

Hi, my name is Karen, and I am the administrator here at Fairview House.


I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning the telephones, there's never a dull day!


Cecilia

Cecilia Clark

Job Title: Activities Coordinator

Joined: 2023

As an Activities Coordinator, I am passionate about creating engaging and meaningful experiences for our residents. I plan and organize a variety of activities that promote social interaction, mental stimulation, and overall well-being, ensuring everyone has opportunities to enjoy their day in a way that suits them best.


Krzysztof

Krzysztof Dabrowski

Job Title: Head of Maintenance

Joined: 2023

As Head of Maintenance, I ensure our nursing home remains a safe, comfortable, and well-maintained environment for residents, staff, and visitors. With years of experience in facilities management, I oversee repairs, safety checks, and improvements to keep everything running smoothly.