Protected mealtimes wherever possible
Free on site parking
Grandholm Care Home has a Review Score of 9.9 (9.897) out of 10, based on 18 reviews in the last 2 years. Over all time Grandholm Care Home has 54 reviews.
Review from Dawn F (Daughter of Resident) published on 19 December 2024
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Reply from Emily Nash, Administrator at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review. It is much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer F (Daughter of Resident) published on 8 October 2024
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Reply from Emily Nash, Administrator at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne A (Daughter of Resident) published on 20 August 2024
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Reply from Emily Nash, Administrator at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann R (Daughter of Resident) published on 3 May 2024
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Reply from Emily Nash, Administrator at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K R (Son of Resident) published on 18 April 2024
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Reply from Emily Nash, Administrator at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George D (Son of Resident) published on 16 April 2024
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Reply from Emily Nash, Administrator at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eunice T (Daughter of Resident) published on 12 April 2024
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Reply from Emily Nash, Administrator at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roslyn M (Daughter of Resident) published on 8 December 2023
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Reply from Emily Nash, Administrator at Grandholm Care Home
Thank you for your kind words, and taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elaine D (Daughter of Resident) published on 9 August 2023
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Reply from Val Buchan, Service Manager at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Loraine V (Daughter of Resident) published on 24 July 2023
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Reply from Val Buchan, Service Manager at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H S (Wife of Resident) published on 20 July 2023
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Reply from Val Buchan, Service Manager at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Daughter of Resident) published on 19 June 2023
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Reply from Val Buchan, Service Manager at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Son of Resident) published on 9 June 2023
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Reply from Val Buchan, Service Manager at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nikki C (Daughter of Resident) published on 9 June 2023
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Reply from Val Buchan, Service Manager at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lenny L (Son of Resident) published on 9 June 2023
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Reply from Val Buchan, Service Manager at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan B (Daughter of Resident) published on 9 June 2023
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Reply from Val Buchan, Service Manager at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne M (Daughter of Resident) published on 7 June 2023
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Reply from Val Buchan, Service Manager at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John G (Husband of Resident) published on 19 April 2023
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Reply from Val Buchan, Service Manager at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosalind M (Daughter of Resident) published on 22 February 2023
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Reply from Val Buchan, Service Manager at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fiona M (Daughter of Resident) published on 2 November 2022
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Reply from Val Buchan, Service Manager at Grandholm Care Home
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.897) out of 10 for Grandholm Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.897 for Grandholm Care Home is calculated as follows: ( (191 Excellents x 5) + (22 Goods x 4) ) ÷ 213 Ratings = 4.897
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Grandholm Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Jan 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Recipient:
The Holmes Care (Group) Ltd
Date: Friday 28 Feb 2020 More details
Recipient:
The Holmes Care (Group) Ltd
Date: Thursday 01 Feb 2018 More details
Recipient:
The Holmes Care (Group) Ltd
Date: Saturday 01 Apr 2017 More details
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Job Title: Service Manager
Joined: 2020
Val has worked at Grandholm Care Home since 2020. She has been a registered nurse since 2010, after working in admin/accounts roles previously.
Val really enjoys working with the team at Grandholm, supporting our residents to enjoy as fulfilling a life as possible in a safe, friendly, comfortable environment.