Hawkhill House Nursing Home

234 North Deeside Road, Milltimber AB13 0DQ
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9.7 69 Reviews
  • Hawkhill House Nursing Home, Milltimber
Hawkhill House is located within one and a half acres of colourful gardens which provide peace and seclusion in the town of Milltimber. The home has a warm family atmosphere, with highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

Hawkhill House is home to residents above all else and every aspect of daily life is planned with this in mind. Staff work hard to enable residents to continue living full, active lives, providing personalised care and support as and when it’s required. Hawkhill House staff assess all of the prospective residents to ensure the home can meet their specific care needs. A care plan is then developed, which sets out the tailored package of care and hospitality as agreed.

Within the home, all of the bedrooms are tastefully decorated and furnished to a high standard. Residents are encouraged to bring small items of furniture and other treasured possessions to make the rooms more homely.

Hawkhill House is part of Caring Homes, an established, family-run care company. Every team member receives their unique ‘Living in My World’ dementia training which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

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Care Provided by Hawkhill House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rae Paterson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hawkhill House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Hawkhill House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Hawkhill House Nursing Home Reviews (69)

Total of 69, showing 1-20
9.7

Hawkhill House Nursing Home has a Review Score of 9.7 (9.745) out of 10, based on 24 reviews in the last 2 years. Over all time Hawkhill House Nursing Home has 69 reviews.

Overall Experience

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Review from Carol M (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was in for respite whilst my mum was in hospital. He has early stage dementia and is at risk of falling. He was well cared for and some of the staff went over and above to look after him. The food and activities were all good. There was a lot of upgrading of the outside area whilst Dad was there.

Reply from Scarlett MacDonald, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review, Carol. We are so pleased to read your positive comments about your dad's care at Hawkhill House and that our team made sure he was well cared for. It's also great to hear the food and activities met your expectations. Your feedback will be passed on to the team who will be delighted with your review.


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Review from Judy M (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Hawkhill in April after not being able to cope with looking after herself in her own house. As she has memory issues, this wasn't easy for her to agree to moving out of her home of 45 years, however, the lovely caring staff, tasty meals, great activities and entertainment soon had
her settled in no time. She commented on everyone being "so very nice and helpful" and I can very much agree with that comment. Anytime I've been visiting I've had first-hand experience of just how helpful everyone is - this covers all staff and not just nurses and carers. With the death of my dad in September this year, everyone gave great care and compassion towards our family who all came together to console my mum and help her through such a big event in her life. They had just celebrated 66 years of marriage together in July where Hawkhill had provided a cake and party facility for them both on the day. A devastating blow which Mum is now slowly coming to terms with thanks to all staff.

Reply from Scarlett MacDonald, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so sorry for your loss of your dad and understand that it was a very difficult time for your mum. We're glad to have provided great care and compassion for your family, and also that our Home is meeting your mum's expectations regarding the support and services we provide. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from Lynda S (Niece of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt received whilst living at Hawkhill House Nursing Home was excellent. All staff were supportive and went out of their way to offer her assistance and to ensure her needs were met. The care home was kept immaculate. My aunt was happy and relaxed and felt at home in Hawkhill.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review, Lynda. We are so pleased to read your positive comments about your aunt's care at Hawkhill House and that her needs were met while she was with us. Your feedback will be passed on to the team who will be delighted with your five-star review.


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Review from Gillian K (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Hawkhill just before her 100th birthday. The kind and caring staff helped her settle quickly and smoothly. They constantly checked with me and her what she did/didn't like - including what she wanted to do on her birthday. They then set up her birthday party exactly as she wished - right
down to the type of cake. We had a wonderful memorable day. Thank you all so much!

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum's care at Hawkhill House and we're glad to have made her 100th birthday a memorable one! Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from Bill D (Son of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Hawkhill in March this year. His mobility was his main issue and staying at home was no longer viable. My first visit to the home was very pleasing indeed. There is a happy atmosphere in Hawkhill which is obvious as soon as you enter. The staff are all very friendly, helpful and cheerful.
My dad unfortunately did not wish to participate in any of the many activities available, preferring to stay in his room. Staff looked after him very well. There was always someone popping in to see that he was okay day or night. He had his meals served in his room. He often commented on how varied and how good the food was.
Sadly, my father passed away at the end of July, but in his last days, the nurses, carers and domestic staff bent over backwards ensuring that he was as comfortable as possible and in keeping me informed on how he was.
I can only thank everyone at Hawkhill for helping my dad. It was comforting to know that he was being well looked after during his stay.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for your kind words and recognition of the team at Hawkhill House. We are so sorry for your loss and we hope we made your dad's time with us as comfortable and as peaceful as possible. It's lovely to hear that you felt comforted that he was being well looked after while he was with us. Your comments will be passed on to the team.


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Review from Harry Y (Son of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Hawkhill House earlier this year. We were very anxious as all indications were that my mum would not be happy. However, despite my mum's health issues, she is clearly living her best life at Hawkhill. Mum's quality of life is immeasurably improved even though she may not realise it.
All staff are incredibly caring and we can see often how they deal sensitively with all the issues that can arise within the home. The online feedback tools are very useful to get real-time feedback on my mum's day-to-day activities and medical history. Every day there are activities for Mum to take part in - many of which will be new to Mum but the coordinators do a great job of encouraging and facilitating participation. The food is excellent and consequently Mum's diet has improved significantly. Every single member of staff we have encountered are gentle but professional, they clearly know my mum and it provides great comfort to us to know Mum is being well looked after.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum's care at Hawkhill House and it is lovely to hear her quality of life has improved while she has stayed with us. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from Linda M (Relative of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional loving care and attention given to our dad/grandad/great-grandad during his 3-month stay there. We, as a family, cannot praise the home and staff highly enough. Without exception, all the staff were kind and caring and provided a beautiful safe home for our loved one. Thank you.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a 5-star review. We are pleased to read your positive comments about your relative's care at Hawkhill House and it is lovely to hear that your family appreciated the care provided and quality of the home. Your feedback will be passed on to the team.


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Review from S J (Sister of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister settled into Hawkhill very easily. This is due to the level of care and compassion shown to her. As a visitor, I find the staff welcoming, happy and cheerful at their work. All areas of the home are very clean as are the residents we meet, taking into account all their special requirements.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your sister's care at Hawkhill House and it is lovely to hear she has settled in at the home. Your feedback will be passed on to the team who will be delighted with your 5 star review.


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Review from Catherine W (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into the home in February, and we were delighted that he has settled in really quickly. My dad was so independent living on his own. All members of staff have been excellent at making him feel at home.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your dad's care at Hawkhill House, and it is lovely to hear he is settling in at the home. Your feedback will be passed on to the team who will be delighted with your five star review.


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Review from K F (Guardian of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the excellent care provided at Hawkhill. I have never passed a member of staff who is not smiling. The staff are always helpful whenever I have a question and I am always made to feel welcome. My client’s health has improved hugely as a result of the consistent care she has
received. Thank you

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the team at Hawkhill House and that the standard of care we deliver is making such a positive difference. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from J M (Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Accommodation excellent. Staff are pleasant and helpful, I feel very comfortable here and have no complaints. I feel very much at home here and can't complain about anything.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Hawkhill House. All comments will be passed on to the team.


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Review from K Y (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed after our initial tour of Hawkhill House for my mum who has dementia and didn't feel that we needed to view anywhere else. Hawkhill House is very homely, the rooms are a good size and all with ensuite and tv's. It has an open-door policy so you can visit at any time, staff allow access
and is therefore very secure. There are daily activities displayed on their wall which we like to look at. The staff are caring and treat residents with dignity. Mum has settled in and appears relaxed and happy there. Relatives are encouraged to make suggestions and feel involved. Excellent overall.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum’s care at Hawkhill House and it is lovely to hear she is settled in at the home. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from T F (Friend of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and welcoming staff and manager.
The staff are very knowledgeable.
The residents have a wonderful mixture of activities and things to occupy their time.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for your kind words and recognition of the team at Hawkhill House. We continually strive to improve the care and service we provide, and we’re happy to see our activities are being noticed in a positive way. Your comments will be passed on to the team.


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Review from Mike T (Husband of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I felt I could no longer care properly for my wife at home, I was very apprehensive about her moving into a nursing home.
From the moment I entered Hawkhill House, I was impressed by the general atmosphere and friendliness of the staff I met. Sadly, my wife was only in the home for four days and
was unable to take part in activities other than watching the lovely pantomime put on by the staff. Throughout that time, everyone was extremely kind and caring and I knew she was being very well looked after.
I was impressed by the professionalism of the staff and the very obvious positive team spirit. It was clear that everyone enjoyed their work in Hawkhill and this good feeling is transmitted to visitors and residents.
The manager should be very proud of the team she has built up.
Thank you all very much for helping me and our family through such a difficult period in our lives.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you, for your kind words and recognition of the team at Hawkhill House. We are sorry for your loss, and we are pleased that your wife received the care that she deserved while she was staying with us. Your comments will be passed on to the team.


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Review from K K (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 96 and was admitted to Hawkhill House, a couple of weeks ago. Since that day, I have felt a sense of relief that my father is being so well cared for. He says the food is ‘first class’ and the nurses and staff are kind and caring. My experience with the Manager and her staff is that they
are exceptional, kind, knowledgeable, professional and friendly. Every time I go to visit my father, they tell me where and how he is in the home – before I even ask.
I first rang Hawkhill 2 weeks ago to get help for my father (I live in New Zealand and had just arrived). The Manager and a senior Nurse came and assessed him within 3 hours, and with both his and my agreement, moved him into the care home the same day. Since then, his appetite, general demeanour, mobility and conversation have all improved beyond expectation. I can only thank them all for their continued kindness, calm professionalism and genuinely caring attitude, which prevails throughout Hawkhill House.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your father’s care at Hawkhill House, and it is lovely to hear he is settling in at the home and enjoying the food that’s provided. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from J M (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone for the service and care every time we came in he was cheery and he said he liked the activities and concepts, food and company.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care provided at Hawkhill House. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from J S (Niece of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I first came to visit my aunt, I was unhappy with what I saw and smelled. After having the opportunity to attend a family meeting, one nurse was very kind to answer all of my concerns, share the care plan and address my concerns.
It's very difficult to live so far away and depend on others to
care for her.
I am going back to my home secure in the knowledge she is being well looked after.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave a review and for your comments about our home and team. We are pleased to hear that the family meeting was helpful and that you are confident in the care that is being provided to your aunt. We continually strive to improve the care and service we provide and have taken on your feedback, which we will pass on to the team.


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Review from Patricia D (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was invited to join my mother in preparing and then enjoying the meal which was cooked in situ. It was a great opportunity to bond with my mother in a scenario just like we used to do when she lived independently. It was also a lovely opportunity to engage with the 2 nurses who were in charge in a
non-professional capacity and have a general chat on a range of issues.
I must praise the range of activities on offer at Hawkhill House. My mother loves to participate in them. The meal, too, was delicious.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

We would like to thank you for taking the time to leave us a review and for your positive comments about the home and team at Hawkhill House. We’re glad you enjoyed spending time with your mother at the home and it’s great to hear how much she enjoys the activities we offer. All comments will be passed on to the team.


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Review from Beverlie W (Daughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for 4 years - the reason we chose Hawkhill was because of its homely feel, unlike other homes in the area. Overall she has had a good experience, treated and cared for well! Staff do a good job and act upon queries efficiently.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We appreciate your kind words and recognition of the team at Hawkhill House, and we’re glad your mother is getting the care she deserves. Your feedback will be shared with the team.


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Review from Wendy W (Niece of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hawkhill House Nursing Home are very kind and caring towards my aunt and the other residents. She is treated with dignity, there is always something going on for the residents to take part in for example, trips to the park and a 'come dine with me' experience. The rooms are always clean
and tidy and the food is excellent. Keep u the good work!

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your aunt’s care at Hawkhill House, and that the room's cleanliness and food is kept to a high standard. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Hawkhill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Hawkhill House Nursing Home is calculated as follows: ( (215 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 282 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawkhill House Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 29 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Excellent

(6)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (8)

Scarlett

Scarlett MacDonald

Job Title: Regional Manager

Joined: 2015

Scarlett is the Acting Home Manager and also a Regional Manager for several care homes. With 30 years of nursing experience in healthcare, she brings a wealth of knowledge and compassionate leadership to her role.


Debbie

Debbie Denton

Job Title: Deputy Manager

Debbie Denton is our Deputy Manager at Hawkhill House.


Pawel

Pawel

Job Title: Chef

I get to know every resident personally and their specific needs. I work closely with other teams to keep up-to-date on any changes to our residents health or nutritional needs.


Colin

Colin Wooley

Job Title: Wellbeing Co-ordinator

Each resident is a unique and special individual; I am hugely privileged to have the opportunity to work in the care industry. Every day brings opportunity, and I want to play my part to enable each resident to know that they have an amazing purpose and find fulfilment in everything they do.


Everyone has a unique set of skills and talents, and I want to help our residents to both utilise and build these. In a great team of colleagues, I want to play my part to the full to help both residents, those close to them and my colleagues all thrive individually and collectively.


Eilidh

Eilidh Gibb

Job Title: Wellbeing Co-ordinator

I love getting to know residents on a one-to-one basis and hearing all their stories. I like to make sure activities are meaningful for each resident.


Lovell

Lovell Castrence

Job Title: Site Maintenance Officer

Lovell Castrence is our Site Maintenance Officer at Hawkhill House.


Laura

Laura Brand

Job Title: Home Administrator

Laura Brand is our Home Administrator at Hawkhill House.


Tess

Tess Mason

Job Title: Housekeeper

Joined: 2024

It is important to ensure that our residents home is kept safe, welcoming and comfortable at all times


Frequently Asked Questions about Hawkhill House Nursing Home

What types of Care is Hawkhill House Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hawkhill House Nursing Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Hawkhill House Nursing Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Hawkhill House Nursing Home?

Gardens & Bar/Café are some of the Facilities & Services.

How far is Hawkhill House Nursing Home to the centre of Milltimber?

0.0 mile(s) as the crow flies, distance by road may be significantly further.