Hawkhill House Nursing Home

234 North Deeside Road, Milltimber AB13 0DQ
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9.7 69 Reviews
  • Hawkhill House Nursing Home, Milltimber
Hawkhill House is located within one and a half acres of colourful gardens which provide peace and seclusion in the town of Milltimber. The home has a warm family atmosphere, with highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

Hawkhill House is home to residents above all else and every aspect of daily life is planned with this in mind. Staff work hard to enable residents to continue living full, active lives, providing personalised care and support as and when it’s required. Hawkhill House staff assess all of the prospective residents to ensure the home can meet their specific care needs. A care plan is then developed, which sets out the tailored package of care and hospitality as agreed.

Within the home, all of the bedrooms are tastefully decorated and furnished to a high standard. Residents are encouraged to bring small items of furniture and other treasured possessions to make the rooms more homely.

Hawkhill House is part of Caring Homes, an established, family-run care company. Every team member receives their unique ‘Living in My World’ dementia training which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

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Care Provided by Hawkhill House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rae Paterson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hawkhill House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,782
    • Self-Funded Nursing Dementia Care from £1,782
    • RESPITE Self-Funded Nursing Care from £1,890
    • RESPITE Self-Funded Nursing Dementia Care from £1,890
  • (these prices are only a guideline, please contact Hawkhill House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Hawkhill House Nursing Home Reviews (69)

Total of 69, showing 21-40
9.7

Hawkhill House Nursing Home has a Review Score of 9.7 (9.745) out of 10, based on 24 reviews in the last 2 years. Over all time Hawkhill House Nursing Home has 69 reviews.

Overall Experience

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Date Published

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Review from Sheila W (Daughter of Resident) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that nothing is too much to ask of the staff who are all too willing to help if there are any questions you have regarding medical or nursing care. Each time I have visited Mum I have been made extremely welcome and always asked if I would like a cup of tea. I can only have praise for each
and every member of staff at Hawkhill House Nursing Home.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave a review Sheila, and for your positive comments about our home and team. We are pleased to hear your Mum is getting the care she deserves and that you’ve been made to feel welcome during your visits. Your comments will be passed on to the team who will be delighted to hear them.


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Review from A H (Husband of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the overall assistance given at a particularly difficult time of stress, when having a family member going into a care home. My wife has been well-looked after since she arrived at Hawkhill House Nursing Home. The staff are very friendly and it is obvious that the management team
at the care home, and other staff, are of a high standard.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review, we are pleased to read your positive comments about your wife’s transition into the home, and that you feel she’s been well looked after. Your feedback will be passed on to the team.


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Review from A W (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standard of care given by the staff.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave a review for Hawkhill House, and for your positive comment and score for our home and team. We continually strive to improve the care and service we provide and appreciate your feedback. I would like to invite you to discuss your thoughts with me on how we can improve our food and drink offering, activities and cleanliness at Hawkhill to provide an even better service. Do give me a call or pop in for a chat next time you are visiting.


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Review from Lynne C (Niece of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Hawkhill House Nursing Home.
The dedication of care from the staff is outstanding.
My auntie is thriving and healthy thanks to the amazing care she receives.
The basics of cleanliness and nutrition are wonderful.
For me, the amount of activities and organisation the staff do
day-to-day is just outstanding, and the compassion shown to every person there is just the best.
It was a sad day when, because of dementia, my aunt could no longer care for herself, and I had to find a home for her; however, choosing Hawkhill care home was indeed the best decision I could have made.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review Lynne and for your kind words of the team at Hawkhill House. The care and services we deliver as a team to our residents and their families is extremely important to us, so these comments mean a great deal to everyone here. Your fantastic feedback will be shared with the team.


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Review from Stephen M (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care that my mum receives.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review, Stephen, we are pleased to read your positive comments about the care your mum is receiving at Hawkhill House. Your feedback has been passed on to the team.


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Review from Jane R (Son of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive, made my dad feel settled and looked after so the family feel happy he is safe and cared for.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review we are so pleased to read your positive comments about the care your dad is receiving and the recognition of the team at Hawkhill House. Your feedback has been passed on to the team.


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Review from V M (Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good. Some areas lacking.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Vera, we would like to thank you for taking the time to leave us a review about the home and team at Hawkhill House. All comments will be passed on to the team.


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Review from Carol B (Niece of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawkhill is an excellent nursing home, the staff are all very caring towards my aunt, taking into account her changing needs and frailty.
Communication cannot be faulted, as I am contacted regularly and as and when there is something the staff consider I should be advised of regarding my aunt.
Having
now been living at Hawkhill for almost 8 years, I am still confident I could not have found anywhere better for her.

Reply from Mel shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Hawkhill. The care and services we deliver as a team to our residents and families is extremely important to us and we are so pleased that your aunt is getting the care she deserves. Your feedback will be shared with the team.


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Review from G H (Friend of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Hawkhill House now for 18 months and I can't praise enough the care she receives. My friend is happy and healthy and enjoying her time joining in with the many activities offered to her. The home provides a very welcoming and friendly atmosphere which makes me confident she is
getting the best possible care. Thank you to all the staff who work hard to ensure the residents feel secure and safe in their care. The manager must be very proud of all her staff.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review we are so pleased to read your positive comments about the care your friend is receiving and the recognition of the team at Hawkhill. Your feedback has been passed on to the team.


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Review from Duncan S (Great-Nephew of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited several local nursing homes before deciding on Hawkhill House Nursing Home for a very elderly relative. After nine months under their care, I am relieved to find that my relative is happy, well looked after and has improved both physically and cognitively beyond my expectations. The management
sets high standards for care and I appreciate that all the staff works hard to achieve them. It is a friendly, safe and inviting environment that is a pleasure to visit. I am in no doubt that I made the correct decision.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Duncan, thank you for taking the time to leave a review for Hawkhill House and for your positive comments about our home and team, we are pleased to hear your relative is happy and is being well looked after. Your comments have been shared with the team who will be delighted to hear your feedback.


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Review from Andrew A (Brother of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Hawkhill House Nursing Home for over a year now and and I have found that the staff are very helpful and answer any questions regarding my sister care promptly.
The staff are friendly and helpful at all times. There is plenty of entertainment during the week which keeps the the
residents happy.
Hawkhill is what it says a caring home.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review Andrew and for your kind words and recognition of the team at Hawkhill House. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from David S (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff did not follow written instructions, incorrect administration of medication on numerous occasions, the patient ended up with bedsores, he had a fall from his chair whilst unsupervised, incorrect clothing was put on him, and not enough fluids were given to him, despite several staff being told
he was susceptible to urinary tract infections.
When issues were reported to management, they were abrupt, rude and defensive.
We will never put him into Hawkhill again.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

We pride ourselves on the resident experience and are sorry that you are unhappy with aspects of your father's care. We take comments such as this seriously, though in this instance these differ from our own records. I would like to take the opportunity to call you, to discuss the comments.


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Review from M D (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The process of moving my mother into Hawkhill House made very simple and easy. On arrival, the staff met us and made me and my mother feel very welcome.
We visit my mother regularly and are always happy to see her room very clean and tidy.
The facilities are good, with very nice public areas such
as the lounge and dining rooms.
In general, the staff all seem very nice and I feel confident that my mother's needs are being met more than adequately.

Reply from Home Manager, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review and for your lovely comments about our home and the care your mother is receiving. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Rose M (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawkhill House Nursing Home is always clean, warm and with friendly staff that are always willing to help if needed.
In general, in my opinion, it is very well run. There is also a wide variety of excellent meals.
I can highly recommend Hawkhill House Nursing Home to anyone.

Reply from Home Manager at Hawkhill House Nursing Home

Thank you Rose for taking the time to leave us a review and for your positive comments about the team and food at Hawkhill House. Your feedback will be passed on to the team.


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Review from M R (Niece of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Hawkhill House for eight weeks and in that time she has settled in well, enjoying the company and has participated in events when able. The staff are very friendly and I am happy to say her comfort seems to be priority she needs personal care and what is done in a caring and dignified
way. From the management team down the staff are interested in her comfort which is a comfort to me.

Reply from Home Manager, Home Manager at Hawkhill House Nursing Home

Thank you for your kind words and recognition of the team at Hawkhill House. Your aunt is a joy to care for and we are so pleased she is joining in with our activities and has settled so well. Your comments will be passed on to the team.


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Review from P S (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is nice clean and fresh looking. staff are very nice and helpful and turnover is relatively low. Level of personal one to one care is very good. All staff genuinely care about the resident and understand them well.
Food is varied and well prepared, there appear to be lots of activities for those
able to participate.

Reply from Home Manager, Home Manager at Hawkhill House Nursing Home

We would like to thank you for your words of kindness which are very much appreciated. We are so pleased that the food and activities on offer are well received. All comments will be passed on to the team and thank you again for the review.


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Review from E S (Daughter-in-law of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a fall my mother-in-law was struggling with mobility and we required emergency respite. I was very impressed with the prompt and professional response to this request. Two weeks respite was arranged and was very successful. Room, although small, was very clean. staff were all very friendly
and helpful and meals were all enjoyed. Visitors always felt welcome and that staff were approachable.

Reply from Home Manager, Home Manager at Hawkhill House Nursing Home

We are so pleased to read your wonderful comments about the care your mother-in-law received; the team endeavour to provide necessary support whenever needed for our lovely residents and will be thrilled with your feedback.


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Review from Margaret S (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, well maintained. Hygiene 100%. Carers very friendly, no bad things to say about Hawkhill House Nursing Home. I know my mum is in very good and capable care.

Reply from Home Manager, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your wonderful comments about the care your mum is receiving. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from K G (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been at Hawkhill since March 2020. He is well looked after and the care he receives is second to none, he suffers from Dementia and we couldn’t give him the care he required, I honestly feel he receives this and more from the staff at Hawkhill. They are warm and caring, it has a lovely homely
feel, they were great at celebrating my Dads 88th birthday, baking him the most fantastic cake. I highly recommend Hawkhill House for your relative.

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Review from F S (Daughter of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived to visit mum during Storm Arwen not realising that Hawkhill House was experiencing a significant power cut. As always when I arrive to visit, the staff are friendly and welcoming even though it soon became clear they were dealing with a most unusual situation. The care and attention offered
by each and every member of staff to the residents to ensure that they were all safe, warm and not concerned/upset by the situation was second to none. I was able to go back home that night knowing that mum was indeed in safe hands. On my return the following day, well it was like business as usual with Mum clearly not affected by the events of the weekend. Thank you so very much for your first class care!

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Hawkhill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Hawkhill House Nursing Home is calculated as follows: ( (215 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 282 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawkhill House Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 29 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Excellent

(6)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (8)

Scarlett

Scarlett MacDonald

Job Title: Regional Manager

Joined: 2015

Scarlett is the Acting Home Manager and also a Regional Manager for several care homes. With 30 years of nursing experience in healthcare, she brings a wealth of knowledge and compassionate leadership to her role.


Debbie

Debbie Denton

Job Title: Deputy Manager

Debbie Denton is our Deputy Manager at Hawkhill House.


Pawel

Pawel

Job Title: Chef

I get to know every resident personally and their specific needs. I work closely with other teams to keep up-to-date on any changes to our residents health or nutritional needs.


Colin

Colin Wooley

Job Title: Wellbeing Co-ordinator

Each resident is a unique and special individual; I am hugely privileged to have the opportunity to work in the care industry. Every day brings opportunity, and I want to play my part to enable each resident to know that they have an amazing purpose and find fulfilment in everything they do.


Everyone has a unique set of skills and talents, and I want to help our residents to both utilise and build these. In a great team of colleagues, I want to play my part to the full to help both residents, those close to them and my colleagues all thrive individually and collectively.


Eilidh

Eilidh Gibb

Job Title: Wellbeing Co-ordinator

I love getting to know residents on a one-to-one basis and hearing all their stories. I like to make sure activities are meaningful for each resident.


Lovell

Lovell Castrence

Job Title: Site Maintenance Officer

Lovell Castrence is our Site Maintenance Officer at Hawkhill House.


Laura

Laura Brand

Job Title: Home Administrator

Laura Brand is our Home Administrator at Hawkhill House.


Tess

Tess Mason

Job Title: Housekeeper

Joined: 2024

It is important to ensure that our residents home is kept safe, welcoming and comfortable at all times