Hawkhill House Nursing Home

234 North Deeside Road, Milltimber AB13 0DQ
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9.7 69 Reviews
  • Hawkhill House Nursing Home, Milltimber
Hawkhill House is located within one and a half acres of colourful gardens which provide peace and seclusion in the town of Milltimber. The home has a warm family atmosphere, with highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

Hawkhill House is home to residents above all else and every aspect of daily life is planned with this in mind. Staff work hard to enable residents to continue living full, active lives, providing personalised care and support as and when it’s required. Hawkhill House staff assess all of the prospective residents to ensure the home can meet their specific care needs. A care plan is then developed, which sets out the tailored package of care and hospitality as agreed.

Within the home, all of the bedrooms are tastefully decorated and furnished to a high standard. Residents are encouraged to bring small items of furniture and other treasured possessions to make the rooms more homely.

Hawkhill House is part of Caring Homes, an established, family-run care company. Every team member receives their unique ‘Living in My World’ dementia training which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

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Care Provided by Hawkhill House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rae Paterson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hawkhill House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,782
    • Self-Funded Nursing Dementia Care from £1,782
    • RESPITE Self-Funded Nursing Care from £1,890
    • RESPITE Self-Funded Nursing Dementia Care from £1,890
  • (these prices are only a guideline, please contact Hawkhill House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Hawkhill House Nursing Home Reviews (69)

Total of 69, showing 41-60
9.7

Hawkhill House Nursing Home has a Review Score of 9.7 (9.745) out of 10, based on 24 reviews in the last 2 years. Over all time Hawkhill House Nursing Home has 69 reviews.

Overall Experience

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Review from Cameron C (Son of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well looked after at Hawkhill House Nursing Home for 5 years plus and the level of care is of a very high standard; we would definitely recommend Hawkhill as a great care home my mother has been very well cared for in her time in Hawkhill; she seems very content in her self.

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Review from C A (Daughter of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident of Hawkhill House Care Home in July 2021 and the entire family are impressed at the level of care he is receiving and how happy he is. The staff members are all lovely and so far the quality of care my dad is receiving is 5 stars. Brilliant team! Thank you very much for uplifting
my dad's spirits and taking great care of him.

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Review from Loraine V (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father required respite care at short notice and Hawkhill House arranged this for us. All of the staff we were in contact with were friendly and made my father's stay at the home comfortable and enjoyable for him. We have complete trust in their care of him and would have no hesitation in arranging
further respite stays in the future if the accommodation is available. Highly recommended for their professional care and standards - treating each resident as an individual. Thank you for looking after Dad.

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Review from Lynda M (Ex Family Member) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my parents received at Hawkhill House Nursing Home was exemplary and all staff consistently showed kindness, respect and care towards them. They also did as much as they could to facilitate family contact and supporting the family under very difficult circumstances during the last year.

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Review from Lisa E (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Even before my mum was admitted to Hawkhill House Nursing Home, I have found the care home manager to be very friendly and informative. The first visit after Mum was admitted was very upsetting for both myself and Mum as we were both getting accustomed to the situation, since then my mum has blossomed
into the woman that she once was. I put this down to the staff and the activities that are made available. It makes me so happy to see my mum so full of joy once again and all the staff that I have encountered have been welcoming even with all the restrictions that Covid has thrown our way.

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Review from J C (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this nursing home enough.
My father was extremely happy in the short time he was there.
Thanks, t all the staff.

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Review from J C (Son of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff look after my mum very well.

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Review from Elaine H (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives at Hawkhill is first class. The staff provide kind professional care in a homely environment. There is always a happy atmosphere and a welcoming smile. I know mum is in very safe hands. Thank you.

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Review from L F (Resident) assisted by family/friend published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and enjoy my room and getting out to sit in the garden.

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Review from B C (Son of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family found the level of care and attention given to my mother as excellent.


All the home employees from the manager to the cleaners treated my other with the utmost respect.


At the end, the staff ensured my mother was kept as comfortable and pain-free as possible.


I would recommend Hawkhill

House to anybody who asked about my mother's time there.

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Review from F H (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hawkhill have been very caring for my mother for her respite care. I am more than happy with the care she has received. The staff have been excellent and the manager has been extremely helpful with administrative information.

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Review from Betty A (Daughter of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Hawkhill are very friendly. They have got to know my mother well. It is always the same staff who work here which is good. Always cheerful. My mother decides the way she would like things done and the staff respect this. She enjoys the food.

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Review from Shona B (Daughter of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been at Hawkhill for 6 months and seems to be settled here. I have no complaints about the care that is provided. Always the same staff on duty who are familiar with my Dad.

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Review from Sheena S (Daughter of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are very happy with the level of care provided. The staff have made a difficult time much easier than it could have been.

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Review from Hamish C (Husband of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a nutshell, Hawkhill House fulfils everything you could wish for:- the care, professionalism of the staff and the home environment. The care my wife receives is outstanding and I am ever grateful to the wonderful staff.

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Review from Mrs D G (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If you are looking for happy residents Hawkhill fits the bill.
The staff are jolly, welcoming, chatty, attentive and caring even though they are busy all day and every day.
Updating rooms are required and delays in refurbishment is a year behind, though I am happy about this as I have concerns about
residents being disturbed by the noise of the workmen.

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Review from P L (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawkhill House has provided very good care high level of support for my dad over past years. The staff are extremely supportive, friendly and professional.

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Review from M P (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been 10 months since my mum went into Hawkhill House Nursing Home. It took her a few weeks to settle but now sees it as her permanent home. She joins in with the daily entertainment and chats to some of the other residents. The staff are brilliant with her and they have a good relationship with
my mum as with us and rest of family. When we visit, she is always happy and we can leave knowing she is in safe hands.

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Review from Marie C (Daughter of Resident) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed in Hawkhill for end of life care. Both she and our family were treated with great care and compassion and there was always a member of staff available if we needed anything. There is a lovely atmosphere - friendly and warm which helped us all through a difficult time - thank you.

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Review from Y W (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The nursing home has undergone some changes since being taken over by Caring Homes. They have created a sensory room and new laundry room. There have has been a lot of changes with staff and several senior members have left. They have an activity leader who tries to motivate the residents in different
activities, however, due to short staffing she sometimes works as a carer, thus meaning there are no activities. She should be given more time and support to be able to do more activities with the residents as she is able to encourage them to take part.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

We really appreciate your feedback.
Activities are an extremely important part of life at Hawkhill House and we pride ourselves on ensuring all of our residents get the chance to enjoy an activities programme tailored to their individual tastes or needs, including group, 1 –to-1 and pampering sessions.
We regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person centred care and spend valuable time with our residents and to ensure the Activities Coordinator is able to provide great activities and encourage residents to take part.
Our current Activities Co-ordinator occasionally chooses to work additional shifts as a carer in addition to her shifts leading activities, not in place of them. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future, our Home Manager’s door is always open if you wish to discuss any aspects of your relative’s care.


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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Hawkhill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Hawkhill House Nursing Home is calculated as follows: ( (215 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 282 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawkhill House Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 29 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Excellent

(6)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (8)

Scarlett

Scarlett MacDonald

Job Title: Regional Manager

Joined: 2015

Scarlett is the Acting Home Manager and also a Regional Manager for several care homes. With 30 years of nursing experience in healthcare, she brings a wealth of knowledge and compassionate leadership to her role.


Debbie

Debbie Denton

Job Title: Deputy Manager

Debbie Denton is our Deputy Manager at Hawkhill House.


Pawel

Pawel

Job Title: Chef

I get to know every resident personally and their specific needs. I work closely with other teams to keep up-to-date on any changes to our residents health or nutritional needs.


Colin

Colin Wooley

Job Title: Wellbeing Co-ordinator

Each resident is a unique and special individual; I am hugely privileged to have the opportunity to work in the care industry. Every day brings opportunity, and I want to play my part to enable each resident to know that they have an amazing purpose and find fulfilment in everything they do.


Everyone has a unique set of skills and talents, and I want to help our residents to both utilise and build these. In a great team of colleagues, I want to play my part to the full to help both residents, those close to them and my colleagues all thrive individually and collectively.


Eilidh

Eilidh Gibb

Job Title: Wellbeing Co-ordinator

I love getting to know residents on a one-to-one basis and hearing all their stories. I like to make sure activities are meaningful for each resident.


Lovell

Lovell Castrence

Job Title: Site Maintenance Officer

Lovell Castrence is our Site Maintenance Officer at Hawkhill House.


Laura

Laura Brand

Job Title: Home Administrator

Laura Brand is our Home Administrator at Hawkhill House.


Tess

Tess Mason

Job Title: Housekeeper

Joined: 2024

It is important to ensure that our residents home is kept safe, welcoming and comfortable at all times