Hawkhill House Nursing Home

234 North Deeside Road, Milltimber AB13 0DQ
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9.7 69 Reviews
  • Hawkhill House Nursing Home, Milltimber
Hawkhill House is located within one and a half acres of colourful gardens which provide peace and seclusion in the town of Milltimber. The home has a warm family atmosphere, with highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

Hawkhill House is home to residents above all else and every aspect of daily life is planned with this in mind. Staff work hard to enable residents to continue living full, active lives, providing personalised care and support as and when it’s required. Hawkhill House staff assess all of the prospective residents to ensure the home can meet their specific care needs. A care plan is then developed, which sets out the tailored package of care and hospitality as agreed.

Within the home, all of the bedrooms are tastefully decorated and furnished to a high standard. Residents are encouraged to bring small items of furniture and other treasured possessions to make the rooms more homely.

Hawkhill House is part of Caring Homes, an established, family-run care company. Every team member receives their unique ‘Living in My World’ dementia training which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

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Care Provided by Hawkhill House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rae Paterson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hawkhill House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,782
    • Self-Funded Nursing Dementia Care from £1,782
    • RESPITE Self-Funded Nursing Care from £1,890
    • RESPITE Self-Funded Nursing Dementia Care from £1,890
  • (these prices are only a guideline, please contact Hawkhill House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Hawkhill House Nursing Home Reviews (69)

Total of 69, showing 61-69
9.7

Hawkhill House Nursing Home has a Review Score of 9.7 (9.745) out of 10, based on 24 reviews in the last 2 years. Over all time Hawkhill House Nursing Home has 69 reviews.

Overall Experience

  • 49
  • 18
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  • 0

Date Published

69
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9
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Review from Rosemary W (Daughter of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Hawkhill Nursing Home for three months. She was always treated with the utmost care and respect by all staff. This care was extended to her family who were kindly supported through a difficult time. I especially appreciated being able to stay in her room and be with her constantly
for the last week of her life. I will treasure the memories of this and offer my heartfelt thanks to the staff for their support and attention.

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Review from J Alan G (Husband of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very pleased with the overall care provided at this nursing home.
Staff are wonderful, caring, attentive and so patient. They are always smiling and very happy to carry out duties that are required.
My wife is very well looked after. She is always clean, smartly dressed, hair good, face cream
applied. This pleases me a lot.
I feel fortunate to have got her into such a good home.

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Review from G M (Wife of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawkhill House is a caring home not a name.
Welcome is warm, staff exceptional, very caring and very patient,
I am very happy to leave my wife in their care. It's a home from home.

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Review from Mhorag S (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hawkhill House since May and I am very pleased with the care she receives. If I have any issues regarding my mother they are always dealt with promptly and efficiently. I have developed a very good relationship with all the staff and find them all approachable. My only minor issue
is as my mother is in a wheelchair permanently she has no way of getting out other than a taxi. I believe driver training is in hand and therefore transport and outings would be a welcome addition.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to review Hawkhill House, we really appreciate your feedback. At Hawkhill House we take great pride in ensuring we deliver high-quality care and facilities. We are very pleased to note that you have developed a good relationship with our team and are happy with the care your mother receives. Trips which involve our mini bus can be planned in advance, catering for everyone's needs when possible. Extra driver training is in hand which will increase the opportunities for outings once completed. We always welcome comments and suggestions and the opportunity to improve and we hope you will continue to share your thoughts with us in the home in future.


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Review from Magz (Daughter of Resident) published on 1 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Small and friendly in good location. Does need an update, especially shower rooms. Staff very helpful and caring. Contact from home is very good if needing to ask questions or pass on updates. Changes are being made to decoration, and staff are being extremely well trained

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Review from Evan R (Husband of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has just reached 90 and has been a resident here for about a year. She was admitted with dementia and has gradually deteriorated until at present she is very poorly indeed. She can hardly stand, cannot walk a step, sleeps days most of the time, although I do my best to stimulate her interests
as I stay here 7 hours each day.
The standard of care is very good, some carers are quite respectful and we try to thank them accordingly.
Unfortunateley, we both started influenza a week ago; and it's set us back severely, although having antibiotics.

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Review from Lyn S (Niece of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I have been so impressed with the level of genuine care and support that was given. During the period of illness, the professionalism of the staff was outstanding. They treated all of the family very kindly and could not do enough for them. During the period, our family member who was
in the care home had the level of support which was very good. Overall; we were very impressed with the provision.

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Review from Mhairi M (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Hawkhill has changed hands, I seem to have less contact with the staff. I live abroad, I find it quite important to have a good contact. I come over twice a year to visit my mother. It is very noticeable that she is very well cared for my the staff of Hawkhill, so excellent on that part (by far
the most important). I hope in the future to be able to have more email contact with Hawkhill.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking your time to review Hawkhill House. At Hawkhill we take great pride in ensuring we deliver high quality care and facilities and we’re really pleased to hear that you feel your mother is very well cared for by us. It is important to us that you are regularly kept up to date and have now arranged for a monthly update to be emailed to you. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.


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Review from Henry E (Husband of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to Hawkhill in September 2015 for emergency respite care, and has been there ever since, since it was subsequently decided that she was not fit to return home. The care that she has received has been superb. Her room is comfortable, and well looked after. The staff cannot be faulted
in any way, they are thoroughly professional, and go out of their way to try to make my wife feel 'at home'. They have also been extremely helpful to me in coping with my wife's dementia. All my family are equally impressed with Hawkhill.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Hawkhill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Hawkhill House Nursing Home is calculated as follows: ( (215 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 282 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawkhill House Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 29 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Excellent

(6)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (8)

Scarlett

Scarlett MacDonald

Job Title: Regional Manager

Joined: 2015

Scarlett is the Acting Home Manager and also a Regional Manager for several care homes. With 30 years of nursing experience in healthcare, she brings a wealth of knowledge and compassionate leadership to her role.


Debbie

Debbie Denton

Job Title: Deputy Manager

Debbie Denton is our Deputy Manager at Hawkhill House.


Pawel

Pawel

Job Title: Chef

I get to know every resident personally and their specific needs. I work closely with other teams to keep up-to-date on any changes to our residents health or nutritional needs.


Colin

Colin Wooley

Job Title: Wellbeing Co-ordinator

Each resident is a unique and special individual; I am hugely privileged to have the opportunity to work in the care industry. Every day brings opportunity, and I want to play my part to enable each resident to know that they have an amazing purpose and find fulfilment in everything they do.


Everyone has a unique set of skills and talents, and I want to help our residents to both utilise and build these. In a great team of colleagues, I want to play my part to the full to help both residents, those close to them and my colleagues all thrive individually and collectively.


Eilidh

Eilidh Gibb

Job Title: Wellbeing Co-ordinator

I love getting to know residents on a one-to-one basis and hearing all their stories. I like to make sure activities are meaningful for each resident.


Lovell

Lovell Castrence

Job Title: Site Maintenance Officer

Lovell Castrence is our Site Maintenance Officer at Hawkhill House.


Laura

Laura Brand

Job Title: Home Administrator

Laura Brand is our Home Administrator at Hawkhill House.


Tess

Tess Mason

Job Title: Housekeeper

Joined: 2024

It is important to ensure that our residents home is kept safe, welcoming and comfortable at all times