Laurels Lodge Care Home has a Review Score of 9.9 (9.899) out of 10, based on 16 reviews in the last 2 years. Over all time Laurels Lodge Care Home has 65 reviews.
Review from D B (Daughter of Resident) published on 18 February 2025
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Review from P D (Daughter of Resident) published on 18 February 2025
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Review from Rhea R (Daughter of Resident) published on 31 January 2025
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you so much for taking the time in giving us your very positive feedback and we are pleased to know that you are happy with the care we provide to your Mum. Our dedicated team here at Laurels are always working hard to improve our residents' well-being and experience in a care home. Your Mum always tells the staff how happy she is with her stay here. Thank you.
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Review from Lorraine A (Daughter of Resident) published on 27 January 2025
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you so much for taking the time to provide feedback, it is very rewarding to know that you were happy with the care we provided to your Mum. It is our commitment to provide the best possible experience for all our residents and their families.
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Review from Tracey N (Daughter of Resident) published on 23 January 2025
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you so much for your kind and positive comments; we appreciate you taking the time to give a review and are pleased to know that your experience at Laurels Lodge is very positive. Our residents' well-being is our main priority, and it is great to know that you are very happy with the quality of the care being provided to your mother. The Laurels Lodge team are committed to providing the best possible care experience for all of our residents and it is very rewarding to be appreciated and recognised.
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Review from A L (Daughter of Resident) published on 17 January 2025
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you very much for taking the time to give feedback on your Mum's care at Laurels Lodge Care Home. We are very pleased to know that you are very happy with the quality of care we are providing to your mother. Our residents' general well-being is our utmost priority and our staff team is committed to providing the best possible care experience for all our residents and relatives.
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Review from D L (Son of Resident) published on 1 October 2024
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you so much for your very positive feedback about the care that your father received during his stay at Laurels Lodge Care Home, we appreciate you taking the time to submit this review. We are happy to know that you and your family's experience at Laurels Lodge has been positive and appreciate all of your kind comments about our team.
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Review from Louise M (Daughter-in-law of Resident) published on 26 September 2024
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you so much for your very kind and positive feedback about our home, the care and the staff. We appreciate you taking the time to submit this review. We are pleased to know that you and your family's experience at Laurels Lodge has been positive and appreciate all of your kind comments about our team.
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Review from Moira S (Daughter of Resident) published on 13 May 2024
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you for your very kind and positive feedback about our home and the staff. We appreciate you taking the time to submit this review. We are pleased to know that yours and your family's experience has been positive and appreciate all of your kind comments about our team.
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Review from Carole G (Daughter of Resident) published on 28 February 2024
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you very much for taking the time to give us your positive feedback about your mum's care at Laurels Lodge Care Home. We are very pleased to know that you are very happy with the quality of care we provided and that both you and your mum had a positive experience at Laurels Lodge. Our residents' well-being is our utmost priority, and our staff team is committed to providing the best possible care experience for all our residents and relatives.
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Review from Phyllis N (Daughter of Resident) published on 9 February 2024
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you so much for your kind and positive comments; we appreciate you taking the time to give feedback and are pleased to know that your experience at Laurels Lodge has been very positive. Our residents' well-being is our main priority, and it is great to know that you are very happy with the quality of the care we provide to your father. The Laurels Lodge team are committed to providing the best possible care experience for all of our residents and it is very rewarding to be appreciated and recognised.
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Review from W G (Daughter of Resident) published on 20 September 2023
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you for your kind comments, we appreciate you taking the time to let us know how we are doing and are grateful for your very positive feedback. Our residents' well-being is our main priority, and it is great to hear that you were so pleased with the quality of the care that we provide to your relative. Our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from K M (Daughter of Resident) published on 18 September 2023
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you so much for your very positive feedback about the care your father receives at Laurels Lodge Care Home. We truly appreciate you taking the time to let us know how we are doing and the quality of care we provide. Our residents' wellbeing is our utmost priority and our staff team are committed to providing the best possible care experience for all our residents.
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Review from C D (Daughter of Resident) published on 18 September 2023
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you very much for your positive feedback about your Mum's care at Laurels Lodge Care Home. We truly appreciate you taking the time to let us know how we are doing and the quality of care we provide. Our residents' wellbeing is our utmost priority and our staff team are committed to providing the best possible care experience for all our residents.
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Review from G H (Wife of Resident) published on 31 July 2023
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you for taking the time to give us feedback, we appreciate it very much.
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Review from Fay B (Daughter of Resident) published on 4 May 2023
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you so much for your kind comments; we appreciate you taking the time to give feedback and are pleased to know that your experience has been very positive. Our residents' well-being is our main priority, and it is great to know that you are very happy with the quality of the care we provide to your mum. The Laurels team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have our efforts recognised.
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Review from Carol S (Daughter of Resident) published on 8 February 2023
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you for your very positive feedback, we appreciate you taking the time to let us know how we are doing and are pleased to learn that your experience at Laurels Lodge has been very positive. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care that we provide to your relative. Our staff are fully committed to providing the best possible care experience for all of our residents, and it is very rewarding to be recognised and appreciated.
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Review from Ronald P (Son of Resident) published on 10 January 2023
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you for letting us know how we are doing at Laurels Lodge Care Home and for the positive feedback. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from S P (Granddaughter of Resident) published on 22 December 2022
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you for your very positive feedback about the care your relative receives at Laurels Lodge Care Home. We truly appreciate you taking the time to let us know how we are doing and the quality of care we provide. Our residents' well-being is our utmost priority and our staff team is committed to providing the best possible care experience for all our residents.
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Review from A A (Daughter of Resident) published on 20 December 2022
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Reply from Shelia Gesma, Manager at Laurels Lodge Care Home
Thank you very much for your kind words, your taking the time to provide feedback on how we are doing is very much appreciated. Our residents' welfare and well-being are our utmost priority and we will continue to work hard to give them the best care that they deserve.
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The Review Score of 9.9 (9.899) out of 10 for Laurels Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.899 for Laurels Lodge Care Home is calculated as follows: ( (171 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.899
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Laurels Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Feb 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2000
Sheila has been with Laurels Lodge Care Home for over 20 years and started working as a Care Assistant while she was completing her Nursing Adaptation Course in the UK.
Sheila is a Registered General Nurse who had years of experience working in various clinical areas in a hospital setting in the Philippines before coming to the UK. After 4 months of arriving in the UK, Sheila received her NMC nursing registration and worked as a Staff Nurse at Laurels Lodge then worked her way up the ladder and became the Home Manager in 2012. Sheila has also completed the SVQ Level 4 in Leadership and Management in 2010.
Outside of work, Sheila likes listening to music and cross-stitching, but she has also participated in exciting events such as white water rafting and Go Ape.
Sheila values her team and always makes it a point to thank them even in the simplest of things and she believes in the saying, "Why leave it for tomorrow when you can do it today".
Job Title: Deputy Home Manager
Joined: 2021
Jay first arrived in the UK in 2004. Completed his Nursing Adaptation Course in 5 months and became a Full Registered General Nurse in the UK in the same year. Jay has clinical nursing experiences in the Philippines and other countries and spent the first 9 years of his nursing career at Laurels Lodge Care Home. Jay became the Charge Nurse of the home from 2006 to 2012 then Deputy Manager until 2013. Jay worked in other different Care Homes for many years as a Staff Nurse and Deputy Manager and came back to Laurels Lodge in 2021.
Jay loves music and dancing. He enjoys hiking and exploring Scotland's most beautiful places with his family.
Jay believes that "Life is a quest filled with many choices, each one of us will experience life in our special way".
Job Title: Senior Nursing Care Assistant
Joined: 1999
Amanda is the longest-serving member of staff at Laurels Lodge Care Home, she has been an employee at Laurels for 23 years now, she started as a Care Assistant and worked her way up to become a Senior Nursing Care Assistant.
Amanda plays various roles in the home, she is currently the home’s Moving & Handling Coordinator, Dementia Ambassador, Oral Health Champion, Enquiry Champion, Fire Warden and Infection Prevention & Control Champion.
Job Title: Care Assistant
Joined: 2011
Joanna has worked as a Care Assistant at Laurels Lodge Care Home for 12 years now and continues to enjoy her job. Joanna also works as a part-time Cook and is also good at it.
She has been chosen as the Laurels Gem of the Month for March 2023 for her dedication and compassion, she is ready to go that extra mile for the residents and the home.
Joanna is a jolly person and is well known in the home to be always "on the go". Joanna is also one of the Oral Care and IPC Champions in the home.
Job Title: Head Chef
Joined: 2015
Nomeda has made a difference in our catering department since she joined Laurels Lodge Care Home.
She has managed the kitchen and her team effectively and is a proactive leader.
Nomeda is a cat lover and together with her pet Bengal, they have joined various competitions which they have won many times. Nomeda also likes travelling and spending time outdoors.
Nomeda believes that "tomorrow will be a better day."
Job Title: Senior Nursing Care Assistant
Joined: 2015
Morag has been with Laurels Lodge Care Home for over 13 years now, she believes that working in the home has changed her life significantly for the better. Morag enjoys spending time with the residents and sharing a laugh with them and with her colleagues. Many times Morag went above and beyond for the residents and the home.
Morag loves being a grandmother and she spends most of her days off looking after her niece and grandson.
Morag believes in the saying that "laughter is the best medicine".
Job Title: Activities Coordinator
Joined: 2019
Helen joined the team at Laurels Lodge as a Care Assistant, a totally new career path for her. Helen has recently taken on the role of a full-time Activities Coordinator and she is enjoying it. She has stepped into this new role with passion and enthusiasm, always putting the residents first.
Helen believes in the saying, "What's afore you won't get you."
Job Title: Laundry Assistant
Joined: 2015
Ivy works at Laurels Lodge as a full-time Laundry Assistant, she joined the team more than 8 years ago and still enjoys working here. Ivy participates in the activities in the home and enjoys speaking to the residents.
Her motto is: "There's always a light at the end of the tunnel."
Job Title: Domestic Assistant
Joined: 2023
Kevin works at Laurels Lodge as a Domestic Assistant, he enjoys helping his colleagues and he loves spending talking to the residents. Kevin is very good at keeping the interiors of the home clean, tidy and presentable.
Outside work, he loves dressing up as Boy George on special occasions.
Kevin believes in facing the problem right away rather than leaving it until it builds up.
Job Title: Staff Nurse
Joined: 2019
Vibelaine likes to be called Vibz. She is a Staff Nurse at Laurels Lodge Care Home and has been working since 2019. Vibz is an international nurse hired from the Philippines, she completed her OSCE within 3 months and became a Registered General Nurse in the UK. Vibz enjoys working at Laurels Lodge and gets on well with her colleagues.
Outside work, Vibz likes spending time with Family and Friends travelling, camping and hiking.
Vibz believes in the saying "What does a man profit if he gains the whole world but loses his soul".
Job Title: Maintenance Supervisor
Joined: 2024
Originally from Nottingham, John moved to Scotland after 17 years in the military, he decided to work in the healthcare sector as he is looking for a job that is rewarding. Since John joined the team at Laurel's, he has developed a good rapport with the residents and his colleagues.
The things John likes to do are wild camping and touring on his motorcycle, and the things to know about John amongst many things is that he is a qualified diving instructor!