Maryfield West Nursing Home has a Review Score of 9.8 (9.843) out of 10, based on 22 reviews in the last 2 years. Over all time Maryfield West Nursing Home has 59 reviews.
Review from Jenny F (Daughter of Resident) published on 12 February 2025
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you so much for the lovely words of appreciation. We will truly miss your mum, she was a lovely lady. I will ensure that your feedback is passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S E (Wife of Resident) published on 30 January 2025
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you so much for taking the time to complete a review and we are delighted that your husband is settling well in his new home. We work hard to create a warm and inviting homely setting for all our lovely residents and families and we are delighted that this has been your experience from the outset and thereafter.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Drew E (Son of Resident) published on 30 January 2025
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you so much for the lovely review, it is our pleasure supporting your dad, we are very pleased that he is settling very well in Maryfield West.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie N (Daughter of Resident) published on 9 December 2024
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you for taking the time for this lovely review. We would love to have your mum again for respite.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eileen A (Daughter of Resident) published on 5 December 2024
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you very much for the lovely review. We truly appreciate this and we will pass it on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rhona W (Daughter of Resident) published on 5 December 2024
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
We are delighted with the lovely feedback given. We will continue to do our best to provide warm and kind care to your dad. We will pass the lovely words to the team. Kind regards
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L S (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card •
Report
Reply from Kristin Jackson-Brown, Regional Director at Maryfield West Nursing Home
Thank you very much for this lovely review, your feedback is greatly appreciated. We are delighted to hear your mother is happy at Maryfield West and that you enjoyed your visit. The team will be delighted with your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F S (Friend of Resident) published on 8 October 2024
Submitted via Postal Card •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you very much for the lovely review. We will continue to support your friend as best as we can. I will pass the lovely feedback to my team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Graham C (Son of Resident) published on 11 July 2024
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you very much for the lovely words. The feedback is appreciated and I will ensure it is shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Granddaughter of Resident) published on 28 June 2024
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you very much for this lovely review. This is much appreciated. We are glad to see your grandparents settling very well in the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire B (Daughter of Resident) published on 24 June 2024
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you very much for the lovely review. I will make sure the feedback is shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S A (Niece of Resident) published on 5 June 2024
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you very much for the lovely review, this is much appreciated. I will share the feedback with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie A (Daughter of Resident) published on 3 May 2024
Submitted via Website •
Report
Reply from Kristin Jackson-Brown, Regional Director at Maryfield West Nursing Home
Thank you very much for your wonderful review, we are delighted that your mum is settled and enjoying life at Maryfield West. We really appreciate your lovely feedback and will share it with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you very much for the lovely words. This is much appreciated. I will ensure the positive feedback is passed on to the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gerry M (Friend of Resident) published on 8 March 2024
Submitted via Postal Card •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you very much for the lovely review. Your feedback is appreciated
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Meghan C (Granddaughter of Resident) published on 31 January 2024
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you very much for the lovely review. This is much appreciated by the team at Maryfield West.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Derek J (Son of Resident) published on 21 December 2023
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you very much for the lovely review. Your feedback is much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L S (Daughter of Resident) published on 11 October 2023
Submitted via Website •
Report
Reply from Kristin Jackson-Brown, Regional Director at Maryfield West Nursing Home
Thank you very much for taking the time to leave this lovely review. It was our pleasure to look after your mum at Maryfield West. We will share your review with the team, who will really appreciate your lovely words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul R (Son of Resident) published on 4 October 2023
Submitted via Website •
Report
Reply from Kristin Jackson- Brown, Regional Director at Maryfield West Nursing Home
Thank you very much for your lovely review. We really appreciate your positive feedback. It is our pleasure to look after your mum.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Daniel M (Grandson of Resident) published on 22 September 2023
Submitted via Website •
Report
Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you for the lovely review. We appreciate all the good words and will continue to do our best to provide a high standard of care for our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.843) out of 10 for Maryfield West Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.843 for Maryfield West Nursing Home is calculated as follows: ( (217 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 255 Ratings = 4.843
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Maryfield West Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Oct 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2023
Hello, my name is Diana. I joined the team at Maryfield West in February 2023 and I really enjoy working here I believe we are on this journey together
Job Title: RGN
Joined: 2018
Hi, I'm Mihai. I have worked at Maryfield West for 4 years. This is a great environment to work in and the team is so welcoming, making staff, residents and relatives feel special.
When I am not working, I spend time with my family, going away on trips, PS4 and general home DIY
Job Title: Home Administrator
Joined: 2022
Hello, my name is Jane and I am the home administrator. I love working with the elderly.
Job Title: Head chef
Joined: 2019
My name is Michael, I am the head cook at Maryfield West Care Home. I love home baking. I have worked in the home for four years.
Job Title: Maintenance Operative
Joined: 2022
Hello, my name is Ryan. I love working in this home because the staff is friendly and the residents are lovely.
Job Title: Activity co ordinator
Joined: 2017
Hello, my name is Evelina. I have worked in the home as an activity coordinator for 5 years. Before this, I was a carer. My motto is " bring a smile every day".
Job Title: Domestic assistant
Joined: 2023
My name is Michelle, I joined the team at Maryfield West 4 months ago and I really enjoy working in the home. The residents are great and the staff is very friendly and happy.