Maryfield West Nursing Home has a Review Score of 9.8 (9.843) out of 10, based on 22 reviews in the last 2 years. Over all time Maryfield West Nursing Home has 59 reviews.
Review from Lisa S (Granddaughter of Resident) published on 20 September 2023
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Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you very much for the lovely review. It means a lot to us, and we will continue to work to the best of our ability to provide the best care.
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Review from A M (Daughter of Resident) published on 20 September 2023
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Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home
Thank you very much for the lovely review. We truly appreciate it.
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Review from Linda B (Friend of Resident) published on 28 June 2022
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Reply from Kristin JacksonBrown, Regional Director at Maryfield West Nursing Home
Thank you for taking the time to leave this lovely review, the team really appreciate your feedback and we are delighted that your friend is happy at Maryfield.
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Review from Alison F (Daughter of Resident) published on 7 June 2022
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Many thanks for the review you have left for Maryfield West. We are happy to know that we are welcoming and that Mum is happy and content in the home.
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Review from L W (Daughter of Resident) published on 30 May 2022
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for taking the time to review Maryfield West. We will ensure that your very kind words are passed onto the team and are so glad to hear that you would recommend the home due to the high standards of care and friendly, welcoming atmosphere within the home.
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Review from Michael B (Husband of Resident) published on 30 May 2022
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for your kind review. We are pleased to know that you have found the team kind and professional at all times. Your kind words will be shared with the team.
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Review from B G (Son of Resident) published on 16 May 2022
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for your feedback about Maryfield West. It is always great to hear that you find that the staff are always polite and professional. We are glad to hear that Mum has been taking every opportunity to enjoy the garden and visits out on the minibus.
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Review from L T (Friend of Resident) published on 16 May 2022
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for your lovely review regarding the team at Maryfield West. We are happy to hear that you feel our team are supportive when you visit and will ensure that this is fed back to the team.
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Review from William W (Husband of Resident) published on 14 April 2022
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
We are very glad to hear that your wife appears to enjoy all of the activities at Maryfield West and that you are a part of our social media journey. I will pass on your kind words to our staff team. Keep a lookout for the Mad Hatters Tea Party at the end of the week!
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Review from L J (Great-Niece of Resident) published on 23 February 2022
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for the wonderful review and for taking the time to share your feedback about Maryfield West. We are so glad that you feel your great aunt is very well cared for and enjoys the activities out with the home. I will ensure that all of your positive feedback is relayed to the staff team who will continue to maintain a welcoming and caring environment at Maryfield West.
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Review from Debra B (Sister of Resident) published on 8 November 2021
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for taking the time to leave a review for Maryfield West and for your positive comments. It is a testament to the team at Maryfield West that you feel that all staff exhibit great care and compassion for your Brother. We are delighted to know that you have felt well supported during this transition.
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Review from David P (Nephew of Resident) published on 7 July 2021
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for your lovely feedback about Maryfield West. I have been in the home for a short period of time as Manager and echo your comments regarding the friendliness and professionalism of all staff. I am glad to hear that you feel your uncle is well cared for and happy in the home and will pass on your positive feedback to all of the staff team.
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Review from Jenny T (Granddaughter of Resident) published on 30 June 2021
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for taking the time to leave a review for Maryfield West. We are very happy to hear that you feel your Grandma is well looked after by the staff team. I will ensure that your positive feedback regarding the cakes and treats is fed back to our Chefs who pride themselves in producing a nutritious and well presented menu
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Review from J K (Great-Niece of Resident) published on 29 June 2021
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for the wonderful review and for taking the time to share your feedback about Maryfield West. We are so glad that you feel your Great Aunt is very well cared for and happy. I will ensure that all of your positive feedback is relayed to the staff team who will continue to maintain a welcoming and homely environment at Maryfield West.
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Review from G D (Nephew of Resident) published on 18 June 2021
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for your positive comments about Maryfield West. We are delighted to hear that you feel our staff are 'caring and kind'. Our team will be very happy to hear your positive feedback.
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Review from Lynne H (Daughter of Resident) published on 18 June 2021
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for your comments about Maryfield West. The staff at Maryfield West pride themselves in the care they deliver to our residents and will appreciate your thoughtful feedback
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Review from Linda S (Daughter of Resident) published on 14 June 2021
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for taking the time to leave a review for Maryfield West and your positive comments. It is a testament to the team at Maryfield West that you feel that all staff exhibit great care and compassion for your mum. Covid-19 has been a very difficult time for all family members but especially when choosing long term care for a loved one. So, we are delighted to know that you have all felt well supported during this transition.
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Review from Julie S (Daughter of Resident) published on 14 June 2021
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for your feedback about Maryfield West. It is always great to hear that you find that the home always has a welcoming and lovely atmosphere. We have all been taking every opportunity to enjoy the garden in this wonderful weather and glad to know that this enhances your outdoor visits with Mum.
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Review from Emma S (Granddaughter of Resident) published on 14 June 2021
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for your positive comments. We are very glad to hear that yourself and Granny have found the staff to always be helpful and friendly during such a difficult time for all. Our activities coordinator is a testament to the home and will be grateful for your excellent feedback.
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Review from L T (Friend of Resident) published on 4 June 2021
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Reply from Angela Henderson, Manager at Maryfield West Nursing Home
Thank you for your positive comments about Maryfield West and that you find the home, homely. Your comments will be passed onto the team who will be happy to hear your great feedback.
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The Review Score of 9.8 (9.843) out of 10 for Maryfield West Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.843 for Maryfield West Nursing Home is calculated as follows: ( (217 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 255 Ratings = 4.843
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Maryfield West Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Oct 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2023
Hello, my name is Diana. I joined the team at Maryfield West in February 2023 and I really enjoy working here I believe we are on this journey together
Job Title: RGN
Joined: 2018
Hi, I'm Mihai. I have worked at Maryfield West for 4 years. This is a great environment to work in and the team is so welcoming, making staff, residents and relatives feel special.
When I am not working, I spend time with my family, going away on trips, PS4 and general home DIY
Job Title: Home Administrator
Joined: 2022
Hello, my name is Jane and I am the home administrator. I love working with the elderly.
Job Title: Head chef
Joined: 2019
My name is Michael, I am the head cook at Maryfield West Care Home. I love home baking. I have worked in the home for four years.
Job Title: Maintenance Operative
Joined: 2022
Hello, my name is Ryan. I love working in this home because the staff is friendly and the residents are lovely.
Job Title: Activity co ordinator
Joined: 2017
Hello, my name is Evelina. I have worked in the home as an activity coordinator for 5 years. Before this, I was a carer. My motto is " bring a smile every day".
Job Title: Domestic assistant
Joined: 2023
My name is Michelle, I joined the team at Maryfield West 4 months ago and I really enjoy working in the home. The residents are great and the staff is very friendly and happy.