Persley Castle Nursing Home has a Review Score of 9.6 (9.643) out of 10, based on 12 reviews in the last 2 years. Over all time Persley Castle Nursing Home has 41 reviews.
Review from J M (Daughter of Resident) published on 24 January 2025
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Review from Ann T (Daughter of Resident) published on 6 January 2025
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Review from S P (Daughter of Resident) published on 21 March 2024
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Review from K R (Daughter of Resident) published on 19 March 2024
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Reply from Kirstene Feenan, Marketing at Persley Castle Nursing Home
We're delighted to hear how well your mum is doing at Persley Castle, it's always got such a wonderful atmosphere. Best wishes, Renaissance Care.
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Review from Doug G (Son of Resident) published on 18 March 2024
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Review from Diane K (Daughter of Resident) published on 18 March 2024
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Review from Kathleen C (Daughter of Resident) published on 30 November 2023
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Reply from Kirstene Feenan, Marketing at Persley Castle Nursing Home
Thank you for your lovely review, we're so glad your mum has settled and you and your family are happy. Thank you again and very best wishes, Renaissance Care.
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Review from R R (Daughter of Resident) published on 22 November 2023
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Reply from Kirstene Feenan, Marketing at Persley Castle Nursing Home
We are deeply sorry to hear of your family’s experience at Persley Castle. This does not reflect the high standards of compassionate care that we aim to achieve in our homes and we are disappointed we fell short in this instance.
We have taken immediate action to implement major changes in the home to rectify the areas of concern and meet the recommendations set out by the Care Inspectorate.
Our senior operations team is fully involved in supporting these improvements and we are committed to ensuring every family and resident at Persley Castle feels respected, valued, and cared for.
We apologise for the distress your family experienced and would be happy to discuss these recent changes with you should you wish to do so.
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Review from D M (Daughter of Resident) published on 4 July 2023
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Reply from Kirstene Feenan, Marketing at Persley Castle Nursing Home
Thank you for leaving your lovely review. We're really glad to hear your mum is settling in well and enjoying the activities at the home, the team are very creative in their approach to lifestyle events. Thanks again and very best wished, Renaissance Care.
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Review from Alan P (Son of Resident) published on 4 July 2023
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Reply from Kirstene Feenan, Marketing at Persley Castle Nursing Home
Thank you very much for your review. We're so glad your mum was happy during her time at Persley Castle and that we were able to care for her so wonderfully during her later years. Thank you for all your support, we wish you and your family our very best wishes for the future. Kr, Renaissance Care.
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Review from P M (Daughter of Resident) published on 12 May 2023
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Reply from Kirstene Feenan, Marketing at Persley Castle Nursing Home
Thank you very much for your lovely review and we're so glad to hear how happy your father was at Persley Castle - our people there truly are wonderful. Thank you and very best wishes, Renaissance Care.
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Review from N T (Wife of Resident) published on 18 April 2023
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Reply from Kirstene Feenan, Marketing at Persley Castle Nursing Home
Thank you very much for your review, we're so happy to hear how happy you and your family are with your time spent at Persley Castle.
Very best wishes from Renaissance Care.
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Review from W B (Daughter of Resident) published on 12 April 2023
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Reply from Kirstene Feenan, Marketing at Persley Castle Nursing Home
Thank you for your lovely review. We're delighted that your dad has settled well into Persley Castle and this has had such a positive effect for the whole family. Very best wishes, Renaissance Care.
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Review from L D (Daughter of Resident) published on 13 March 2023
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Reply from Kirstene Feenan, Marketing at Persley Castle Nursing Home
Thank you for you review and kind words. We're so glad to hear of the positive benefits you and your mother have experienced since the move to Persley Castle, we're very happy to be supporting her quality of life. Thank you again, Renaissance Care
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Review from A D (Son-in-law of Resident) published on 13 March 2023
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Reply from Kirstene Feenan, Marketing at Persley Castle Nursing Home
Thank you for taking the time to leave a review. We're so glad to hear that you and your family are enjoying real quality time now your mother-in-law is at Persley Castle, it's so important for everyone's health and wellbeing. Very best wishes, Renaissance Care.
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Review from Sonia W (Daughter of Resident) published on 9 March 2023
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Review from A F (Son of Resident) published on 28 February 2023
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Reply from Kirstene Feenan, Marketing at Persley Castle Nursing Home
Thank you for taking the time to leave your lovely review.
Very best wishes, Renaissance Care
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Review from Elaine P (Daughter of Resident) published on 9 February 2023
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Review from T G (Daughter of Resident) published on 9 February 2023
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Review from Bill I (Wife of Resident) published on 9 February 2023
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Reply from Kirstene Feenan, Marketing at Persley Castle Nursing Home
Thank you very much for your review. We're delighted that your wife is so happy at Persley Castle, staff at the home are very creative and nurturing, particularly when they have events or celebrate special occasions.
Thanks again, Renaissance Care.
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The Review Score of 9.6 (9.643) out of 10 for Persley Castle Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.643 for Persley Castle Nursing Home is calculated as follows: ( (116 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 143 Ratings = 4.643
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Persley Castle Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jun 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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