Deeside Care Home

Cults Avenue, Aberdeen AB15 9RZ
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9.9 104 Reviews
  • Deeside Care Home, Aberdeen
Deeside Care Home has undergone extensive refurbishment to create a high-quality, luxurious home.

Residents receive the highest quality care from a team of qualified and dedicated staff, in a spacious setting built over three floors.

The home offers a range of services, resident outings and attractive surroundings where residents can enjoy relaxing in the comfortable lounge areas, a sizeable dining room, as well as the tranquil garden areas.

Deeside Care Home is a serene and welcoming environment in which all modern comforts are provided.

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Care Provided by Deeside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anna Hoffmann (Manager)
  • Admission Criteria
    • Private referrals
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 3

Funding & Fees Guide for Deeside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,100 – £2,400
    • Self-Funded Residential Dementia Care £2,100 – £2,400
    • Self-Funded Nursing Care £2,100 – £2,400
    • Self-Funded Nursing Dementia Care £2,100 – £2,400
    • RESPITE Self-Funded Residential Care £2,100 – £2,400
    • RESPITE Self-Funded Residential Dementia Care £2,100 – £2,400
    • RESPITE Self-Funded Nursing Care £2,100 – £2,400
    • RESPITE Self-Funded Nursing Dementia Care £2,100 – £2,400
  • (these prices are only a guideline, please contact Deeside Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourage visitors to come to see loved ones. "Open with Care" approach, no need to pre-book visits.


  • Parking

  • Parking available on site


Deeside Care Home Reviews (104)

Total of 104, showing 1-20
9.9

Deeside Care Home has a Review Score of 9.9 (9.868) out of 10, based on 16 reviews in the last 2 years. Over all time Deeside Care Home has 104 reviews.

Overall Experience

  • 84
  • 17
  • 3
  • 0
  • 0

Date Published

104
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5
16
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Review from G G (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad entered Deeside Care home in December 24. He was given a warm welcome by all the staff and our interactions with staff extremely positive.
We felt as a family that dad would be cared for and kept safe.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you for taking time to review Deeside Care Home.Your opinion about the service is greatly appreciated and will allow us to improve level of care and support we provide. With kind regards.


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Review from Elaine W (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident of Deeside Care Home since February of this year. We have been extremely pleased with the care and attention she has been given. Special meant to the nurse on the 2nd floor. The home itself is well maintained and a very welcoming environment for visitors.

Reply from Kayleigh Chisholm, Deputy Manager at Deeside Care Home

Thank you so much for your lovely and positive review of Deeside care home. It is our pleasure to look after your Mum. I will share this lovely feedback with the staff on the second floor.


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Review from L S (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's experience at Deeside was excellent overall. Both my mum and the family were cared for and supported well during her time there. The nursing care was outstanding and so efficient at all stages of her residency. All the staff including care, cleaning, kitchen and administrative staff were interested
and reactive to any concerns or questions. Many staff who were not in a formal care position demonstrated genuine care and respect for my mum. The management of the home is highly efficient and deals with all issues raised promptly and with understanding.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you for your generous review and feedback. All feedback is positive for us and can help us shape resident comfort. I will share this review with the staff.


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Review from Pauline S (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Deeside on 5th April having come from another home. In the short 2 weeks she has been there there, has been such a difference. She goes to the dining room for meals and speaks to other residents. Goes to activities. The staff are all so nice and can't do enough for my mum. It's just
so lovely for me to see her so much happier. Her room is so big and bright. Feel good knowing my mum is safe and happy.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Deeside Team is glad to hear your feedback about Deeside Care Home, our aim is to provide the highest standards of care and support. We are pleased that we are meeting your expectations. With regards


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Review from Allison P (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so glad I chose Deeside Care Home for my parents!
I feel the care offered is second to none, and I'm totally confident my Mum and Dad are in safe, expert hands, with the kindest carers, nursing staff, admin team and managers.
From the warmest welcome at reception and the homely atmosphere,
all staff strive to help residents live to their full potential, and participate in the life of the home. The wonderful activities coordinators plan programmes of events which are inclusive for all, ensuring every day is fulfilling.
The home is kept immaculate by housekeeping and maintenance staff, and my parent's nutrition has vastly improved thanks to the delicious meals.
All staff go above and beyond for the residents and their families.
This ethos is fostered by the wonderful manager, who takes the time to get to know and understand every resident, their family and friends and who ensures the home is run to an exceptionally high standard.
My parents are very happy and settled there - thank you.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you for taking time and reviewing Deeside Care Home - your feedback is greatly appreciated by all team and will help us to improve care and support we provide in Deeside. I am glad you are pleased with the choice of care provider and to hear that your parents are settled well. With kind regards Home Manager.


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Review from Rhonda P (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and friendly atmosphere as soon as you walk in the front door.
Nothing is too much trouble.
Activities that are organised are well thought out, well organised and inclusive to all.
Communication is excellent.
Very, very clean - never any smells.
Staff very friendly.
Always a member of staff
present subtly in the background.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you for taking time and reviewing Deeside Care Home.
Your feedback is greatly appreciated.
With regards,
Home Manager


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Review from A P (Next of Kin) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional service, good atmosphere. Good staff. Very professional approach to residents. Well-qualified staff. A pragmatic manager synchronizes everything together. I’m sure is best care home in Aberdeen.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

We appreciate your review and we are glad that you did have a positive experience with care and support in Deeside Care Home.
With regards.


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Review from Lesley H (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent 3 years at Deeside. During this time she was very well cared for and always safe. Good communication from the care team on any issues - for example, any small falls, health concerns etc. She had access to different activities, although, as her dementia moved towards the final stages this became
difficult for her. During her final weeks, she was treated with kindness and dignity. Staff ensured that someone was with her holding her hand right to the very end (This meant a lot to us as we were unable to be with her at the end). Management and nursing staff are always approachable and helpful. Care team as a whole work with kindness and consideration for the residents. I have no hesitation in recommending Deeside.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you for taking time and reviewing Deeside Care Home, your views will help us to improve the quality of care and support we provide.
With regards,
Anna Hoffmann
Home Manager


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Review from Jim T (Son of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a number of care homes around the Aberdeen area and opted for Deeside Care Home. Absolutely no regrets with this decision. A very modern, homely, comfortable feel about this place that we didn't get with the other homes we visited. The staff at Deeside Care Home are a credit to their profession.
For the time my dad resided at the home the staff were brilliant with him, even when there were times when he probably tried the patience of a saint. I sadly can't rate the activities there as my dad was never well enough to take part in any, but if they were anything like the rest of the home then I'm sure they would be first class. I have no problem highly recommending Deeside Care Home and its staff to anyone.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Dear relative, thank you for taking time and reviewing Deeside Care Home - we aim to provide the highest quality care and support to our residents and your views and suggestions are welcomed. We are glad that your experience with Deeside Care Home was positive and thank you for recommending us.


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Review from Catriona S (Niece of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's experience in Deeside Care Home was very good. She was unable to go to the dining room or join in activities, due to frailty and mobility issues, however the staff tried very hard to involve her. The care was very good, medication was prompt and she enjoyed the food. The manager is excellent
with residents and relatives. Overall, a safe and secure environment with respectful and compassionate care.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you for taking your time and reviewing Deeside Care Home, your views and feedback will allow us to improve quality of care and support we provide for our residents.
It was a pleasure to take care of your aunt and I am glad that she experienced respectful and compassionate care. With kind regards, Home Manager.


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Review from A I (Son of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being diagnosed with terminal cancer, my father wanted to spend his final days in care so he could take the burden off us.
Deeside was able to accommodate my dad despite his advanced condition at short notice and was exceptional throughout.
Whilst, he was only at Deeside for 8 days before
passing away, we felt comfort knowing he was being cared for in his final days.
I would like to thank the manager and the Deeside team for all their care and compassion, it was much appreciated at a challenging time.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you so much for taking the time to review Deeside Care Home. Although for a short period of time, it was a pleasure to look after your Dad and I am glad to hear that you and your family are happy with the level of care provided in Deeside. Our aim is to constantly improve the service we provide and your views will help us to do so.


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Review from S M (Mother of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has settled well at Deeside and enjoying the activities on offer. He is making a good recovery.
after a long spell in hospital. We are so happy with the progress he is making. Our grateful thanks to all staff in all departments.

Reply from Susan Macdonald, Regional Support Manager at Deeside Care Home

Thank you for your review. I had the privilege of meeting your son on a recent visit to Deeside Care Home and I am pleased you are happy with the care and support at Deeside Care Home.


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Review from S G (Niece of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Deeside Care Home whilst looking at care home possibilities for my uncle, who was in the hospital at that time. From the moment I met the manager, I could not have had a better experience. The management team were friendly and welcoming and made the transition from the hospital seamless. The
staff have gone over and above to really help my uncle settle. This has been no easy task given he had lived independently until recently. Communication, as well as care, have both been excellent. My uncle is much more settled now, and I am very happy with Deeside Care Home. The facilities are lovely, and my uncle also enjoys the super meals. I am hoping that comes a time, he will join in with activities as I see a varied programme provided by hard-working activity coordinators. Thank you to everyone.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you for the kind comments and for taking the time to write them. I will share the comments with the Deeside Care Home staff. We are glad that your uncle settled well.


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Review from Andrew H (Son of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had terminal cancer and was no longer able to stay at home due to coming to the end of his life and needing palliative care.
I wasn’t initially sure about this, as I wanted Dad to stay at home and die.
But after just one day at Deeside, I knew the right decision had been made!
The staff and
environment at Deeside are second to none!
Dad spent a total of two and a half weeks at Deeside, being looked after by the fantastic and knowledgeable staff, leaving us as family members to spend quality time with our loved one without the worry of ‘caring for him’!
We instead were able to share memories and stories.
This wouldn’t have been possible without the confidence we had in the Deeside Care Home! We as a family couldn’t thank them or recommend them enough!

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you for taking the time to review Deeside Care Home.
It was our pleasure to take care of your Dad who was a true gentleman and a great person to be around.
I am glad we were able to support your dad in his last days and give you the opportunity to create long-lasting memories of time spent with Dad.


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Review from Tracey B (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum required respite care and support following a severe fall, she wasn’t able to return home from hospital straightaway. We looked extensively across Aberdeenshire and after having a tour and meeting the care manager, we decided Deeside Care Home met our and mums needs. The staff team could not be
more friendly, there is a wide and varied activity programme, the rooms are kept clean and the bathroom is a wet room. Deeside Care Home comes highly recommended and we have no hesitation in recommending this care facility.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Dear relative,
Thank you so much for taking the time to review the home. Your feedback is very important to us and I will share your kind words with Deeside Care Home staff.
With regards,
Anna Hoffmann
Home Manager


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Review from Lesley A (Great-Niece of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-uncle moved to Deeside Care home at the end of February. What a wonderful place. Friendly staff and happy residents, lots of activities going on. What a great place to spend your twilight years.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you for taking the time to review Deeside Care Home, your feedback is very important to us. It is our pleasure to have your great-uncle staying with us.


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Review from L B (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean and well-run nursing home which is constantly being maintained. Management wishes to provide the best and ask the families for their opinions and ideas. Activities are so difficult with residents of varying degrees of mental ability but there is a weekly activities programme providing a
varied list of entertainment. New ideas are constantly mentioned to improve life for their residents. I can only thank that staff for their friendliness and support.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you so much for taking time to review Deeside Care Home. It is a pleasure to look after your Dad and I am happy to hear your feedback. Our aim is to constantly improve the service we provide and your views will help us to do so.


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Review from L F (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Disappointing that the care home does not meet the 5-star marketing claims. The overall rating would be between 3 and 4 if available. In particular, there is a lack of consistency in service levels.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Dear relative,
Thank you for taking the time to provide your feedback. I'm sorry to hear about your disappointment with the service we provide.
We apologise that our service did not meet your expectations.
Your comments will allow us to improve the quality of care and support we provide. I am looking forward to meeting with you to discuss areas of improvement.
With regards,


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Review from V G (Wife of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management are very approachable and are willing at all times to discuss any problems. Administrator is excellent and very welcoming. Most carers are very good but as always there are certain ones who are excellent but I am sure management are aware. There could be more interaction with residents, especially
to those with dementia.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you for taking the time to review Deeside Care Home, your feedback is very important to us. It is our pleasure to have your Husband staying with us.


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Review from Kim F (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience is very recent and after two admissions for respite and now as a permanent resident (dad has vascular dementia) the care and management and nursing care has been wonderful. Thank you. My Dad is safe and his care is always first. Information and communication always good, the personal
contact means so much to us as a family. Dad is so so comfortable.

Reply from Kayleigh Chisholm, Deputy Manager at Deeside Care Home

Many thanks for your lovely review of the service and your experience of the care we provide at Deeside Care home. It is so nice for the team to receive this and I will make sure to pass on your lovely review to the care staff involved in dad's care.


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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Deeside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Deeside Care Home is calculated as follows: ( (166 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Deeside Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

6 Bed Vacancies

posted 04 Mar 2025

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.


Awards / Recognitions (1)

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Meet the Team (7)

Anna

Anna Hoffmann

Job Title: Home Manager

Joined: 2022

Anna is our Home Manager at Deeside Care Home. She has an abundance of experience in residential care settings and is responsible for managing the team in delivering care to our residents.


Kayleigh

Kayleigh Chisholm

Job Title: Deputy Manager

Joined: 2019

Hi, my name is Kayleigh and I started working as a nurse at Deeside Care Home in 2019 and have recently been promoted to Deputy Manager in December 2021. I enjoy my job and providing a high standard of care for all our residents.


Sheeba

Sheeba Jose

Job Title: RGN

Joined: 2012

My name is Sheeba and I am one of the RGN's at Deeside Care Home. I have worked here since 2012.


FRAN

FRAN HUTCHEON

Job Title: RGN

Joined: 2015

Hello, my name is Fran and I started work at Deeside Care Home in 2015. I am a nurse and enjoy my work everyday.


LESLEY

LESLEY FINDLAY

Job Title: Administrator

Joined: 2014

Hello, my name is Lesley.


I have been the home's administrator for the past 6 and a half years and I enjoy all aspects of my role as no two days are the same.


As one of the first points of contact, I am happy to give you a warm welcome whether by phone, email or in person.


STEVE

STEVE KENDALL

Job Title: Head chef

Joined: 2020

Hi, my name is Steve and I am the head chef at Deeside Care Home. I have a varied background in catering, having worked in the Army, for the NHS and in care homes. I have been employed at Deeside since January 2020.
Everyday can be different and I enjoy catering for the varied tastes, cultures and religions of our residents.
We offer varied, nutritional, balanced, tasty meals and plenty of freshly made home bakes.


Lisa

Lisa Brown

Job Title: Hairdresser

Joined: 2021

Hi, my name is Lisa and I am the hairdresser at Deeside Care Home. I have been working as a hairdresser since I trained, after leaving school.


Frequently Asked Questions about Deeside Care Home

What types of Care is Deeside Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Deeside Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Deeside Care Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Deeside Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Deeside Care Home to the centre of Aberdeen?

3.6 mile(s) as the crow flies, distance by road may be significantly further.