Deeside Care Home

Cults Avenue, Aberdeen AB15 9RZ
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9.9 104 Reviews
  • Deeside Care Home, Aberdeen
Deeside Care Home has undergone extensive refurbishment to create a high-quality, luxurious home.

Residents receive the highest quality care from a team of qualified and dedicated staff, in a spacious setting built over three floors.

The home offers a range of services, resident outings and attractive surroundings where residents can enjoy relaxing in the comfortable lounge areas, a sizeable dining room, as well as the tranquil garden areas.

Deeside Care Home is a serene and welcoming environment in which all modern comforts are provided.

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Care Provided by Deeside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anna Hoffmann (Manager)
  • Admission Criteria
    • Private referrals
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 3

Funding & Fees Guide for Deeside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,100 – £2,400
    • Self-Funded Residential Dementia Care £2,100 – £2,400
    • Self-Funded Nursing Care £2,100 – £2,400
    • Self-Funded Nursing Dementia Care £2,100 – £2,400
    • RESPITE Self-Funded Residential Care £2,100 – £2,400
    • RESPITE Self-Funded Residential Dementia Care £2,100 – £2,400
    • RESPITE Self-Funded Nursing Care £2,100 – £2,400
    • RESPITE Self-Funded Nursing Dementia Care £2,100 – £2,400
  • (these prices are only a guideline, please contact Deeside Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourage visitors to come to see loved ones. "Open with Care" approach, no need to pre-book visits.


  • Parking

  • Parking available on site


Deeside Care Home Reviews (104)

Total of 104, showing 21-40
9.9

Deeside Care Home has a Review Score of 9.9 (9.868) out of 10, based on 16 reviews in the last 2 years. Over all time Deeside Care Home has 104 reviews.

Overall Experience

  • 84
  • 17
  • 3
  • 0
  • 0

Date Published

104
2
5
16
88

Review from D R (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the resident is well looked after. We’ve had to request towels and toilet paper on more than one occasion and to have bed linen changed, but when requested acted on quickly. Activities seem to be somewhat limited due to the size of locations i.e. the cinema room only seats 8 and the foyer area
is small, the only other areas we have seen are the dining room and sitting room.

Reply from Anna Hoffmann, Home Manager at Deeside Care Home

Thank you for your review, it was very beneficial to meet with you in person to discuss these issues that you have highlighted. Please be assured that we take all comments and feedback seriously and will ensure that going forward these issues will not reoccur. I am always happy to discuss any other concerns you may have and always have an open door. Many thanks.


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Review from Fiona P (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I currently have both parents at Deeside for palliative care. I really like the general feel of the home. Staff are very approachable and in particular the manager is excellent. My parents have a lovely shared room. It’s a huge weight off my mind knowing they are settled.

Reply from Kayleigh Chisholm, Clinical Deputy Manager at Deeside Care Home

Many thanks for your lovely review, it is a pleasure to care for your lovely parents. I will share your feedback with the team, who value the time you have taken to reflect the care that they deliver to our residents. We continue to make improvements within the service and please be assured that activities are a key focus within the management agenda. Kind Regards, Gayle


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Review from Wilma S (Niece of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care shown to residents is great. Residents are encouraged to participate in the many activities. The website photos are particularly important to relatives like myself who cannot visit as often as we would like - especially during Covid.

Reply from Jo Douglas, Home Manager at Deeside Care Home

Many thanks for your lovely review of the service and your experience of the care we provide at Deeside Care home.
It is so nice for the team to receive this and I will make sure I share this with the staff.
Kindest regards.


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Review from Doranne M (Wife of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my husband by all members of staff was excellent. I could not fault it in any way. Deeside Care Home is a first-class care home. My husband smiled every time he met a member of staff, as they were always so friendly and professional.

Reply from Kayleigh Chisholm, Deputy Manager at Deeside Care Home

Thank you so much for your review. It was a pleasure to look after your husband, I am so happy to hear your feedback about Deeside.


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Review from Jill S (Granddaughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very friendly, always happy to see you and my dog. My granda always looks well looked after and happy, always tidy too.
It's never too much when asking for anything.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you so much for your review. It is our pleasure to have your granda here with us. I will share your comments with the staff.


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Review from Donna P (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not ask for better. Staff are all so nice and really good with everyone, including relatives. My mum looks happy and healthy, and that is all we could ask for, but the staff go that extra mile for everyone. The food must be really good as Mum has gone up two sizes in clothes.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you so much for your kind words. All feedback is very important to us. I will pass your comments on to the staff.


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Review from Anne L (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well kept, surroundings are beautiful. Staff are excellent and very welcoming. Very helpful, nothing seems to be too much bother and they are excellent with the residents, there seems to be a lot of activities, something for all.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you so much for taking the time to review the home. Feedback is very important to us and I will share your kind words with the team.


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Review from M C (Daughter-in-law of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely nursing home, pleasant staff, always attentive and helpful. Mother-in-law enjoys the food as she is very fussy.
Wish a bit of exercise or physio was given as she is completely off her feet, if only she could stand then a care outing would be good for the family.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for taking the time to complete a review. There are exercise classes and exercise games on the weekly activity planner, we will encourage your mother-in-law to attend and see if it benefits her.


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Review from E B (Wife of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Deeside Care Home has excellent members of staff. My husband has been cared for for eight years and I cannot thank the staff enough, management and the nursing staff, for all the support and dignity, care given. I can't thank them enough for the continued care also given to me. Keep up the excellent
work. They should be proud of how hard they work.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you so much for your kind words. We strive to provide the highest standard of care. I will share this wonderful feedback with all the staff.


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Review from Freda M (Wife of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my husband's care, the staff are great and he is also well dressed, he always likes to be smart, they do a great job. Thank you.

Reply from Diane Martin, Home Manager at Deeside Care Home

I am so glad that you are happy with the care provided for your husband, here at Deeside. We are honored to have him here. I will pass your kind words onto the staff.


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Review from Leanne D (Daughter of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father came to Deeside Care Home he has been looked after with excellent care and attention. He has thrived here and thoroughly enjoys the company and the activities. His individual needs are always addressed. All the staff are amazing. I can't thank you all enough.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you so much for taking the time to review us. The activities offered and resident's individual needs are so very important to us. It is our honour to have your Father here with us.


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Review from Donna G (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at Deeside are exemplary; clean and stylish, giving dignity to the residents by appearing more like a hotel than a Care home. The reception area (with coffee area, hair salon and cinema) is a lovely touch - giving residents the feeling of "going somewhere" without them having to leave
the premises. The staff are all wonderful, very friendly and always smiling - there is a sense of teamwork and a good relationship with the Manager. Nothing is amiss with general care, hygiene or meals, but on the downside, there doesn't appear to be time for the carers to get involved with the residents. i.e. Finding time to ensure a resident has personal items to hand or offering a change of scenery like a coffee downstairs. The organised activities are excellent but it would be nice to have an additional staff member responsible for the general "spirits" of the residents because understandably there will always be a physical need of one resident that will override the "whim" of another.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for your generous review and feedback. All feedback is positive for us and can help us shape resident comfort. I will share this review with the staff.


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Review from R V (Wife of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited this month for the first time. Home is within walking distance from my house. The staff are friendly. The patient is content.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for taking the time to review the home. We value all feedback and reviews.


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Review from Roderick S (Husband of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always friendly and helpful. Very good at advising me by phone if my wife has had any medical problems. Strict adherence to Covid-19 precautions. The room appears to be clean and the laundry well sorted. Her care staff seem to be genuinely interested in her welfare. The room itself is quite small but
adequate.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for your kind review and comments, I will share these with the staff.


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Review from Rory D (Son of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Deeside Care Home take very good care of my mother.
She is very happy.
The Facebook page is a very useful way of keeping in touch.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for this lovely review. I will share your comments with the staff.


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Review from Diana M (Wife of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This was the saddest and most stressful weeks in almost 45 years of marriage. My 69-year-old husband with advanced dementia entered the home in August under very difficult government rules. I’m sure the nurses were caring towards him, but he deteriorated rapidly, and this was not acknowledged by management.
At no time did I see him inside, and he could so easily have died without his loving family being near him. I was not given essential visitor status until he was actually in hospital, dying. He deteriorated so much that he was admitted to hospital, after which he came home for palliative care, and died peacefully at home. I have not had any form of apology.

Reply from Diane Martin, Home Manager at Deeside Care Home

We are very sorry for your loss. We are happy to discuss any concerns privately with you.


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Review from R T (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than happy with the care provided. The staff and home are second to none and I can't recommend them enough.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for taking the time to review us. I will pass on your kind comments to the staff.


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Review from C L (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Deeside in July 2019 and we as a family are very pleased with it. This year with covid has been very difficult for everyone. Thankfully Deeside has been covid free - well done to the team at Deeside. It's very sad for the residents that perhaps one member of the family was allowed in
during these dreadful times. Firstly, this would have helped the carers, giving them more time for others and of course, the resident would have one to one with the family member.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for the kind review. It really is a challenging time at present and we continue to do everything we can to support the residents and families.


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Review from M S (Wife of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home - staff very caring and friendly.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you so much for your review and support. I will pass your comments on to staff.


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Review from K R (Son of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care, fantastic facilities and very friendly staff. The team could not do more to support my father, who is in care, and my mother who wants to keep in regular contact with him.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you so much for this lovely review. Staff at the home do everything they can, to support residents and their families through this difficult and unprecedented time.


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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Deeside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Deeside Care Home is calculated as follows: ( (166 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Deeside Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

6 Bed Vacancies

posted 04 Mar 2025

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.


Awards / Recognitions (1)

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Meet the Team (7)

Anna

Anna Hoffmann

Job Title: Home Manager

Joined: 2022

Anna is our Home Manager at Deeside Care Home. She has an abundance of experience in residential care settings and is responsible for managing the team in delivering care to our residents.


Kayleigh

Kayleigh Chisholm

Job Title: Deputy Manager

Joined: 2019

Hi, my name is Kayleigh and I started working as a nurse at Deeside Care Home in 2019 and have recently been promoted to Deputy Manager in December 2021. I enjoy my job and providing a high standard of care for all our residents.


Sheeba

Sheeba Jose

Job Title: RGN

Joined: 2012

My name is Sheeba and I am one of the RGN's at Deeside Care Home. I have worked here since 2012.


FRAN

FRAN HUTCHEON

Job Title: RGN

Joined: 2015

Hello, my name is Fran and I started work at Deeside Care Home in 2015. I am a nurse and enjoy my work everyday.


LESLEY

LESLEY FINDLAY

Job Title: Administrator

Joined: 2014

Hello, my name is Lesley.


I have been the home's administrator for the past 6 and a half years and I enjoy all aspects of my role as no two days are the same.


As one of the first points of contact, I am happy to give you a warm welcome whether by phone, email or in person.


STEVE

STEVE KENDALL

Job Title: Head chef

Joined: 2020

Hi, my name is Steve and I am the head chef at Deeside Care Home. I have a varied background in catering, having worked in the Army, for the NHS and in care homes. I have been employed at Deeside since January 2020.
Everyday can be different and I enjoy catering for the varied tastes, cultures and religions of our residents.
We offer varied, nutritional, balanced, tasty meals and plenty of freshly made home bakes.


Lisa

Lisa Brown

Job Title: Hairdresser

Joined: 2021

Hi, my name is Lisa and I am the hairdresser at Deeside Care Home. I have been working as a hairdresser since I trained, after leaving school.