Deeside Care Home

Cults Avenue, Aberdeen AB15 9RZ
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9.9 104 Reviews
  • Deeside Care Home, Aberdeen
Deeside Care Home has undergone extensive refurbishment to create a high-quality, luxurious home.

Residents receive the highest quality care from a team of qualified and dedicated staff, in a spacious setting built over three floors.

The home offers a range of services, resident outings and attractive surroundings where residents can enjoy relaxing in the comfortable lounge areas, a sizeable dining room, as well as the tranquil garden areas.

Deeside Care Home is a serene and welcoming environment in which all modern comforts are provided.

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Care Provided by Deeside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anna Hoffmann (Manager)
  • Admission Criteria
    • Private referrals
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 3

Funding & Fees Guide for Deeside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,100 – £2,400
    • Self-Funded Residential Dementia Care £2,100 – £2,400
    • Self-Funded Nursing Care £2,100 – £2,400
    • Self-Funded Nursing Dementia Care £2,100 – £2,400
    • RESPITE Self-Funded Residential Care £2,100 – £2,400
    • RESPITE Self-Funded Residential Dementia Care £2,100 – £2,400
    • RESPITE Self-Funded Nursing Care £2,100 – £2,400
    • RESPITE Self-Funded Nursing Dementia Care £2,100 – £2,400
  • (these prices are only a guideline, please contact Deeside Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourage visitors to come to see loved ones. "Open with Care" approach, no need to pre-book visits.


  • Parking

  • Parking available on site


Deeside Care Home Reviews (104)

Total of 104, showing 41-60
9.9

Deeside Care Home has a Review Score of 9.9 (9.868) out of 10, based on 16 reviews in the last 2 years. Over all time Deeside Care Home has 104 reviews.

Overall Experience

  • 84
  • 17
  • 3
  • 0
  • 0

Date Published

104
2
5
16
88

Review from Denise C (Daughter of Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from when Dad moved in, we were all made so welcome. The staff were friendly, attentive and caring. They did everything possible to help Dad settle in. Staff regularly communicated with me on Dad's well being. When Dad's health and mobility changed they made sure he had the proper aids to keep
him safe and comfortable. With the Covid restrictions, staff have helped me keep in touch with Dad, by phone calls and Facetime. There are also lots of pics on Facebook of all the activities on offer, which is great to see. Sadly, Dad has passed away. Staff showed compassion and supported me at this very sad time. It was so reassuring to know that Dad got the best care there is at a time he needed it most and for that I am grateful. The management and staff are fantastic and should be proud of themselves for doing things right. Unfortunately, I had experienced another care home in the same area that are doing things so badly. Well done to all the staff at Deeside and thank you for caring.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you so much for your review, Denise. Such kind words are so important to staff, and I will pass these on. It was an absolute pleasure to have looked after your Dad, he will not be forgotten.


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Review from W W (Husband of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The general standard of care overall is very good. Staff appear to be very caring in all aspects ie personal care, emotional support and general attitude towards residents.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for your review. I will pass on your kind comments to the staff.


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Review from P S (Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

OK

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for taking the time to review the home. It is always great to hear from residents and get their opinions.


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Review from D M (Son of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Totally relieved both my parents are looked after safely and with great care and attention.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for your review regarding both your parents. I will share your kind comments with the staff.


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Review from Lynne S (Granddaughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has come into Deeside Care Home from being in hospital for 9 weeks. She has dementia and has found it hard to settle. The staff have been wonderful and caring. She is still unsettled but getting calmer as the days go on. My family are very impressed with every member of staff at Deeside.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you so much for your kind comments, Lynne. I will pass your kind words onto the staff.


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Review from Margaret N (Partner of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a friendly, well-run establishment. The staff are professional and warm in their approach to residents and visitors alike. Activities are varied and imaginative, catering to the individual interest of the residents.
It is to be highly recommended.

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Review from Carolyn K (Sister of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safety/security is less than excellent because of some patients/residents wandering into others bedrooms during the night. Several activities are on offer but I have been unable, or more correctly, unavailable mostly. I can say that I am overall, very impressed by Deeside Care Home and grateful for
the time and care given to my sister and myself.

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Review from M L (Sister of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in an 'interim' room - waiting for residency.
Everything was truly excellent; staff at all levels - competent, efficient and very kind.
Food good too!
One negative aspect: a patient wandering the corridor, opening doors of other patients' rooms.

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Review from Patricia B (Daughter of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Deeside has some excellent members of staff and many good qualities (including the atmosphere, food and activities) however, I was disappointed in the end of life care experienced by my father and would not recommend it for this category of resident unless changes are made. Buzzer response times varied
and they seemed short-staffed at times which adversely affected the quality of care they provided.

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Review from D CM (Power of Attorney of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, calm environment with great staff and a caring attitude. Nothing is too much trouble and I am made to feel very welcome. I am kept well informed of any health issues that may occur. Overall, a very good place to be.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for your time in giving us feedback. I will pass your comments onto the staff. Again, thank you.


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Review from P A (Son of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff (admin and care) are extremely friendly and helpful. They remember all residents (and families) names, without fail. The atmosphere is upbeat. If I call in advance to say I am coming to visit to take my mum out, they have her ready. The staff are always well informed. The location of the home
is good.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for your comments. It is very positive for us to receive feedback. I will pass the comments onto the staff.


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Review from Joan G (Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect care, perfect everything. Staff are lovely.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for the kind comments. We are delighted that you enjoy living at Deeside Care Home. It is a pleasure to have you here with us.


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Review from A C (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is deaf and the staff are so patient and understanding with her, they take the time to write things down if she doesn't understand. She is always clean and care is taken with her clothing. My mum only came in the summer, and as with all families, this is a big decision but the staff made the
transition for both parties much easier, knowing she is safe and well cared for which is so reassuring.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for your kind comments. I will pass them onto the staff. It is always good to receive feedback and it's a pleasure to have your Mother here with us.


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Review from Robert B (Power of Attorney of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent, the staff are friendly, supportive and cheerful.
The contact between the staff and myself has been first class and the resident is happy and content.
The premises are clean, the residents are well-fed.
My only reservation is the cost - it is very expensive!

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for your comments.


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Review from Anne T (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are very happy with the care that Dad is getting. Staff are happy, friendly and caring. They seem genuinely interested in him. The quality and variety of meals are excellent.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for the kind comments and taking the time to write them. I will share the comments with staff.


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Review from T E (Husband of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite pleased with my wife's care at Deeside Care Home. Very helpful staff.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for taking the time to complete a review. We are pleased that you are happy with our service.


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Review from Kathleen M (Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lot's of carers to help us when asked. I enjoy most of the meals. Sometimes the sauce is too much on the meals. The soup is always very good. I take lots of soup meals. The best soup is potato and veg.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for your review Kathleen. It is always good for us to get feedback from people who actually live in our home. I will pass your comments about the soup onto the cooks.


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Review from Calum R (Relative of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you enter the building, you are met by very friendly staff who help in any way they can. The support staff are both friendly and obviously enjoy giving the clients every possible support. This is refreshing when you read in the press of other establishments where this is not the case.
The cakes on offer in the coffee lounge are always fresh, which will reflect the quality of food in the dining room. My wife's aunt is always well dressed and is clearly well looked after.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you Calum for taking the time to review the home. All the staff strive to make the home a great place to live with a high standard of care. I will share your comments with the staff.


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Review from P M (Friend of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire show very good. Knowledge of their entire duties they have to perform and they do this to the very best of their ability. It is a very welcoming nursing home and is a pleasure to visit my friend.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for your kind comments. The staff work really hard and know their roles well. It is very positive for us to receive feedback from relatives and friends. I will pass your comments on to staff.


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Review from S N (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the high level of support that my mother is receiving at Deeside Care Home. She also appears to be thriving within their care environment and enjoys all the activities and pamper aspects of having her hair and nails done every week (if she wants). My mother especially is enjoying
the variety of meal choices and being a diabetic, Deeside have catered for this aspect too. All in all, it's been an uplifting experience for the family and we are now able to spend more quality time with mum as they take care of everything.

Reply from Diane Martin, Home Manager at Deeside Care Home

Thank you for your kind comments. The staff work really hard in all the areas of the home. We are happy that you enjoy your visits and quality time with your Mum. I will pass your comments onto the staff.


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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Deeside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Deeside Care Home is calculated as follows: ( (166 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Deeside Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

6 Bed Vacancies

posted 04 Mar 2025

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.


Awards / Recognitions (1)

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Meet the Team (7)

Anna

Anna Hoffmann

Job Title: Home Manager

Joined: 2022

Anna is our Home Manager at Deeside Care Home. She has an abundance of experience in residential care settings and is responsible for managing the team in delivering care to our residents.


Kayleigh

Kayleigh Chisholm

Job Title: Deputy Manager

Joined: 2019

Hi, my name is Kayleigh and I started working as a nurse at Deeside Care Home in 2019 and have recently been promoted to Deputy Manager in December 2021. I enjoy my job and providing a high standard of care for all our residents.


Sheeba

Sheeba Jose

Job Title: RGN

Joined: 2012

My name is Sheeba and I am one of the RGN's at Deeside Care Home. I have worked here since 2012.


FRAN

FRAN HUTCHEON

Job Title: RGN

Joined: 2015

Hello, my name is Fran and I started work at Deeside Care Home in 2015. I am a nurse and enjoy my work everyday.


LESLEY

LESLEY FINDLAY

Job Title: Administrator

Joined: 2014

Hello, my name is Lesley.


I have been the home's administrator for the past 6 and a half years and I enjoy all aspects of my role as no two days are the same.


As one of the first points of contact, I am happy to give you a warm welcome whether by phone, email or in person.


STEVE

STEVE KENDALL

Job Title: Head chef

Joined: 2020

Hi, my name is Steve and I am the head chef at Deeside Care Home. I have a varied background in catering, having worked in the Army, for the NHS and in care homes. I have been employed at Deeside since January 2020.
Everyday can be different and I enjoy catering for the varied tastes, cultures and religions of our residents.
We offer varied, nutritional, balanced, tasty meals and plenty of freshly made home bakes.


Lisa

Lisa Brown

Job Title: Hairdresser

Joined: 2021

Hi, my name is Lisa and I am the hairdresser at Deeside Care Home. I have been working as a hairdresser since I trained, after leaving school.