Jesmond Care Home

Jesmond Drive, Bridge of Don, Aberdeen AB22 8UR
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9.6 34 Reviews
  • Jesmond Care Home, Aberdeen
Jesmond Care Home is a modern and well-equipped Aberdeen accommodation, suitable for high standard of provision while being a pleasing atmopshere in which to practice a comfortable and independent lifestyle.

The home has sixty-five rooms in total, making a significant contribution to elderly care needs in the area and keeping up-to-date with regulatory requirements.

GP and physiotherapy services are sourced where required, with a day care service also available to the local community and a number of events and outings to take advantage of.

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Care Provided by Jesmond Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Terri Young (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Jesmond Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,900
    • Self-Funded Residential Dementia Care £1,100 – £1,900
    • Self-Funded Nursing Care £1,100 – £1,900
    • Self-Funded Nursing Dementia Care £1,100 – £1,900
    • RESPITE Self-Funded Residential Care £1,100 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,900
    • RESPITE Self-Funded Nursing Care £1,100 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,900
  • (these prices are only a guideline, please contact Jesmond Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Jesmond Care Home Reviews (34)

Total of 34, showing 1-20
9.6

Jesmond Care Home has a Review Score of 9.6 (9.625) out of 10, based on 17 reviews in the last 2 years. Over all time Jesmond Care Home has 34 reviews.

Overall Experience

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Date Published

34
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17

Review from Jeff L (Son of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything seems to be going very well apart from laundry service which seems a bit of a lottery if you get your own clothes back. I have also noticed my mum often has no socks and dressing gown is missing a lot of the time. Apart from this my mum seems happy during the day and is well fed and safe
all staff are pleasant and helpful any time we ask for their help the home is always clean and always staffed. Entertainment is always enjoyed by my mum and the social media page is a good insight for us to see what she is doing with her day and we can remind her what she has done that day.

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Review from Robert S (Son of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am happy with the care my family member receives at Jesmond care home. My relative has been a resident there for a number of years and is content, settled and well cared for. Staff are mostly attentive, friendly and caring towards my family member.
Occasionally there have been issues relating
to care, which management have addressed promptly.
There are areas that could be improved, mainly the food, which is currently being reviewed by the Group Operations Manager.
Jesmond Care Home provides a caring, kind, friendly and social environment for my family member.

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Review from J M (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very kind always pleasant to mum and myself when I visit. Only thing I can say as a negative and it's a small gripe, they lose mums glasses and don't tell me when lost so I can get a replacement pair as she wears them all day.

Reply from Kirstene, Renaissance Care at Jesmond Care Home

Thanks for taking the time to leave a review, we're so glad your mum is happy at Jesmond and thank you for the feedback. We will be sure to follow up on the issue you raise. Thank you once again.


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Review from M A (Nephew of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle seems to be calm and more at peace since moving to Jesmond 3 years ago. He enjoys the food and likes watching TV in the lounge with other residents, also likes the fact he can stay in his room if he wants to.

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Review from Charlie M (Husband of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They take great care of my wife who has been there since March 2019. There is a good range of activities on offer for residents to take part in and the staff are all friendly and welcoming.

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Review from Caroline B (Daughter of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been well cared for in the time she has been at Jesmond Care Home. The staff are very caring and take the time to make sure Mum joins in with the activities. I feel confident that the level of care is second to none. The staff can always bring a smile to her face which is fantastic to see. She
enjoys the regular entertainment, as do I when my visits can coincide with them!

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Review from Brenda G (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here in December 2023. They are taking very good care of her. The staff are always friendly and helpful. Menu choices are excellent. Lots of activities and live music every Friday. Can't complain about anything. Really happy with the cleanliness of the home.

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Review from Cam K (Son of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally happy with the care my mum gets.
Always dressed well and looking clean.
Very pleased with the activities on offer, and the way she is encouraged to participate.
Sometimes at weekends, I feel the length of time she has to wait after pressing the buzzer is too long, and at times, carers
seem to be wondering around looking at their phones.

Reply from Kirstene Feenan, Marketing at Jesmond Care Home

Thank you for taking the time to leave your review and providing feedback. We will be sure to feed this back to our teams and look for areas for improvement. Thank you once again and best wishes, Renaissance Care


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Review from W R (Son of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has made good progress physically since moving into Jesmond. She is well looked after and her needs are attended to with kindness and consideration by the staff. When I have visited her, she is always cheerful and attentive. She is clearly enjoying her stay in Jesmond.

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Review from Karen T (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every member of staff I have spoken to and interacted with is always polite, helpful and friendly. Staff are smiling, respectful and professional when interacting with Dad. I am happy and confident that his needs are being addressed and reviewed as necessary.
The entertainment program is varied and
residents are actively engaged in this, well done for keeping this so interesting.
My only complaint is his clothes go missing regularly, which I understand can happen with so many people wearing similar garments and labels coming off after washing.

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Review from Melanie M (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Jesmond Care Home in May this year. I can honestly say what an amazing care home it is that has accommodated my dad's needs. Jesmond have a very well-organised and motivated team of staff. The staff have spent time with my dad listening to him on how much assistance he needs as he
has MS. I can see a big improvement in my dad's speech and willingness to join in on activities. The activities coordinator has motivated and gives my dad the encouragement he needs. Jesmond go that extra mile for all residents and nothing is a problem, whether it is how they wash or what is their favourite meal. I too have received support from Jesmond and welcomed the advice. My dad is very happy residing at Jesmond, it is definitely down to the staff interaction that has brought on his speech and brought back his smile.

Reply from Kirstene Feenan, Marketing at Jesmond Care Home

Thank you for your review, it's lovely to hear how happy your dad is and that he's thriving at Jesmond care home. Very best wishes to you and your family, Renaissance Care


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Review from J B (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Jesmond Care Home since October 2022. The staff do an amazing job.
They look after Mum extremely well, and as her Dementia is progressing it is such a relief to know that they will do their utmost to make her as happy as she can be. Mum is always encouraged to take part
in the daily activities. There are great visits from entertainers. I love seeing photos of Mum smiling and enjoying herself. I feel that I can approach the staff including management at any time, which I think is so important. If there is anything I am worried about they will deal with it. As a family, we are so glad we chose Jesmond Care Home.

Reply from Kirstene Feenan, Marketing at Jesmond Care Home

Thanks very much for taking the time to leave your review, we're so glad your mum and the wider family are happy at Jesmond. Anything you need our team are always available. Very best wishes, Renaissance Care.


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Review from Collette C (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for five years and her dementia has progressed so that she is now mostly bed bound and can’t communicate. However, the staff at Jesmond Care Home go to great pains to engage with her daily. They always play her favourite music, they talk to her when they are in the room and
they make sure she gets her daily dose of chocolate buttons. They painstakingly feed her at every meal and they take care to make sure she is clean afterwards. My mum would hate to be left dirty and it’s the little things that matter. I cannot thank the caring staff enough for giving us such peace of mind. They are the best.

Reply from Kirstene Feenan, Marketing at Jesmond Care Home

Thank you very much for taking the time to leave your review. We're delighted to hear how happy you are with the care and support at Jesmond, the team there really are wonderful. Very best wishes, Renaissance Care.


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Review from Patricia M (Wife of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in Jesmond for 3 and a half years. I have been really pleased with his care and the attention he has received. They are a very friendly staff from management to cleaning staff. Unfortunately, my husband isn't so mobile now but the staff very kindly take him on outings.
They are also so accommodating with visitors.

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Review from Lesley S (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident of Jesmond Care Home since January 2023 and has been very well looked after. His needs are complex and staff have been brilliant at accommodating to those needs with nothing too much trouble at all. I live in Glasgow which makes things difficult but have received regular updates
on how he is doing with prompt replies when enquiries have been made. My Dad was offered a room with a great view onto the lovely garden area which he has been able to enjoy and staff have been great at adapting/accommodating to his specific likes and dislikes. There is a caring, friendly atmosphere at Jesmond with a proper homely feel about it plus there is always something going on for residents in the communal areas which is always a pleasure to see. In sum I would wholeheartedly recommend Jesmond for the quality of care provided to my Dad but also the kindness and support offered to myself in dealing with the difficulties regarding my Dad’s declining health.

Reply from Kirstene Feenan, Marketing at Jesmond Care Home

Thank you very much for your lovely review, we're delighted to hear that you and your dad are happy at Jesmond, it really is a lovely home with wonderful people. Thank you again and best wishes, Renaissance Care


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Review from C M (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we are really happy with the care provided for mum. There have been several issues with items going missing from her room but all but one has been returned. Occasional issues with the wrong laundry being returned. However, this may be due to staff shortages. It would be helpful if a visitors'
chair was provided in clients' rooms.

Reply from Kirstene Feenan, Marketing at Jesmond Care Home

Hi there, thank you for your review and feedback, we will be sure to pass this onto the manager and hopefully arrange for a chair to be available to you and your mother. Very many thanks, Renaissance Care.


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Review from Tanya L (Daughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The dedication and care that the staff have shown my mum at Jesmond Care Home has been wonderful and I can't praise them enough. The staff genuinely care about their residents and Mum has always spoken very highly of the staff at Jesmond.
The staff were very supportive when Mum was making the adjustment
to living at Jesmond and they also provided wonderful support both to residents and their families during the most difficult periods of the covid pandemic.

Reply from Kirstene Feenan, Marketing at Jesmond Care Home

Thank you for your lovely review, we're so glad to hear you're happy at Jesmond. We're very proud of our wonderful staff team and are always here to help. Very best wishes, Renaissance Care.


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Review from J E (Son of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the past year whilst my dad has been in Jesmond Care Home. We as a family have found all the staff and the facilities to be first class.
They take the time to get to know the residents and their families which is reassuring.
The various activities in and out of the home are always thoroughly
enjoyed as seen on the private social media page.

Reply from Kirstene Feenan, Marketing at Jesmond Care Home

Thank you for taking the time to leave a review. We're so glad to hear that your dad is enjoying his time at Jesmond. Very best wishes, Renaissance Care


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Review from Sandra B (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are dedicated to the wellbeing of the residents and take the time to engage in conversation with family members or visitors visiting their relatives. It is comforting to see the residents enjoying activities that keeps them physically and mentally active. The daily dispensing of the correct
medicine and the dedication to residents hygiene is also very good. The meals are varied in quality and generally good, any complaints are well received and addressed. I believe my mother is thriving with the care she receives and the environment she is in. Staff go above and beyond to care for the residents.

Reply from Kirstene Feenan, Marketing at Jesmond Care Home

Your review means a lot to us and we’re delighted to hear of your experience. Our staff work really hard to create safe and happy homes for all our residents, making sure each person receives the very best care. Very best wishes, Renaissance Care.


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Review from Alan D (Grandson of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The home does its best with the staff they have and they provide an excellent range of activities to keep residents occupied. However, my one main concern is when my granny buzz’s for the toilet she can often (not on just the odd occasion) wait over an hour to be seen which is not acceptable. My granny
now dreads buzzing as she feels like she’s being an inconvenience.
My granny is always complaining that the majority of lunch and evening meals are of poor quality but does comment that the breakfast is good and the fish on a Friday is excellent.

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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Jesmond Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Jesmond Care Home is calculated as follows: ( (133 Excellents x 5) + (59 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 200 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jesmond Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Jesmond Care Home

What types of Care is Jesmond Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Jesmond Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Jesmond Care Home have?

There are 63 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Jesmond Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Jesmond Care Home to the centre of Aberdeen?

3.0 mile(s) as the crow flies, distance by road may be significantly further.