Jesmond Care Home

Jesmond Drive, Bridge of Don, Aberdeen AB22 8UR
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9.6 34 Reviews
  • Jesmond Care Home, Aberdeen
Jesmond Care Home is a modern and well-equipped Aberdeen accommodation, suitable for high standard of provision while being a pleasing atmopshere in which to practice a comfortable and independent lifestyle.

The home has sixty-five rooms in total, making a significant contribution to elderly care needs in the area and keeping up-to-date with regulatory requirements.

GP and physiotherapy services are sourced where required, with a day care service also available to the local community and a number of events and outings to take advantage of.

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Care Provided by Jesmond Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Terri Young (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Jesmond Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,900
    • Self-Funded Residential Dementia Care £1,100 – £1,900
    • Self-Funded Nursing Care £1,100 – £1,900
    • Self-Funded Nursing Dementia Care £1,100 – £1,900
    • RESPITE Self-Funded Residential Care £1,100 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,900
    • RESPITE Self-Funded Nursing Care £1,100 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,900
  • (these prices are only a guideline, please contact Jesmond Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Jesmond Care Home Reviews (34)

Total of 34, showing 21-34
9.6

Jesmond Care Home has a Review Score of 9.6 (9.625) out of 10, based on 17 reviews in the last 2 years. Over all time Jesmond Care Home has 34 reviews.

Overall Experience

  • 22
  • 11
  • 1
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Date Published

34
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17

Review from J R (Sister of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found the staff to be friendly, efficient and willing to answer any queries regarding the care and upkeep of the residents. The facilities are clean and well maintained. They endeavour to have activities on a regular basis to keep the residents occupied and engaged.

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Review from Rona M (Wife of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall all I am happy with the care my husband has received during his time in Jesmond Care Home, especially due to his young age. Since the COVID-19 pandemic, I feel that the staff and in particular the activities co-ordinators have gone above and beyond their role to ensure all residents have had
plenty of activities to do no matter their ability they have got them all involved. There have been a number of new ideas introduced and we have been kept up to date with everything that has been going on. This is so important when we cannot get in to visit our family members. The whole team from the top have been excellent.

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Review from Lesley C (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for 2 years and I can't thank the staff and carers enough. They do a great job and there are always activities going on every day. This has given me peace of mind knowing she is being very well cared for.

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Review from Janette Y (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well cared for by all carers and the rest of the staff at Jesmond Care Home. My mum and myself are finding these Covid-19 restrictions very hard at the moment for the fact we cant really communicate, my mum finds it easier for me to be with her to sign language as she is deaf-mute. I cant
thank staff enough for helping out with the FaceTimes and the window visits I get. I am getting good communication by the carers which is very helpful, and they are caring towards my mum.
Many thanks.

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Review from Colleen M (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m delighted with the service that is provided to my mum, she went into Jesmond on 4th November 2018 and it didn’t take her long to settle in, she refers to the staff as her friends. Obviously, the pandemic has played a big part on her mental health as it has with all the residents but the staff do
all in their power to lift their spirits. I would like to take this opportunity to thank each and every one of them for their commitment and hard work throughout this difficult time in everyone’s lives.

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Review from Jan S (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went in to Jesmond Care Home just before lockdown last February. During a very hard year for us all, the staff in the home have kept us informed of Mum's wellbeing and activities, by phone calls, FaceTime, Facebook and photos as much as is possible. The staff have been fantastic and we couldn't
ask for more under the circumstances. Mum is very well cared for and loved and I would definitely recommend Jesmond Care Home to anyone without hesitation.

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Review from Gordon R (Husband of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My princess is extremely well looked after. Clean, well-fed and is well cared for which relieves my mind. I couldn't ask for better.
Medication is given correctly and if there is a medical condition a doctor is rapidly called.

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Review from Iain R (Son of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced admission to the home during the COVID lockdown we have been really impressed by the professionalism, care and communication from both staff on an individual basis and Renaissance Care. The extra activities put on and effort made by staff at this really difficult times has been fantastic.

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Review from Hazel G (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for. She has been quite low during the Covid experience. The carers are all good and try and get her to feel better.
They are very professional and treat all the residents well. Food is good.

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Review from Helen W (Daughter of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Jesmond Care Home last July where he has been well looked after by the whole team. Any issues have been few and have been easily fixed. I have found the staff welcoming and respectful of my father, treating him with the right balance of fun and good care. Since the COVID-19 lockdown
it has been difficult not visiting, however, my phone calls have been answered with patience and reassurance.

Reply from Kirstene Feenan, Marketing at Jesmond Care Home

Thank you for your review. We're really proud of our teams and the care they provide. Please stay safe and we hope to welcome you back into the home for a visit very soon.


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Review from Audrey A (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lift was not working for several months. Only when other lift broke then they were repaired. My Mum could not go to her own room and slept elsewhere. Mum was sick outside in the garden - told staff but it was still there for four days. No buzzer in her room for at least a month. Light in the bathroom.
Not enough relative meetings. No smoking area with a shelter from the weather. Her personal wheelchair was being used by others.

Reply from Kirstene Feenan, Marketing at Jesmond Care Home

Thank you for your review, we endeavour to ensure our home and service is safe, respectful and happy for all our residents. Our manager ensures any concerns are addressed dealt with quickly and appropriately, we hope you find this the case. We will continue to take feedback on board and develop the best for our people.


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Review from Jackie C (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother entered Jesmond Care Home in December 2019, and from the very start, we as a concerned and upset family have been so impressed with the transition from emergency entrance to the care system to a more settled one.
My mum has dementia and we worried about how the transition would go, there
were lots of sleepless nights from my siblings and dad. We need not have worried, all the staff have been fantastic. We hear a lot of negativity surrounding the elderly care system which heightened our worries. Every one of our concerns was listened to and allayed. This was all done in a calm and respectful manner.
There is not one member of staff I would have a concern with, humorous, caring and empathetic resulting in a settled house because that's how it feels now just like home.
Well done to all and thank you very much for a fantastic team.

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Review from Kenneth R (Husband of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Jesmond Care Home for 7 years and would like to say in that spell of time it is very good.

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Review from Linda S (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff at Jesmond. Even when my dad and I were visiting homes to place my mum into, we were very impressed and we were overjoyed that my mum was able to live there. Every single member of staff does everything possible to make sure the residents are looked after, feel
safe and are happy. It was the hardest thing in the world to place my mum into a nursing home, but I feel that she is in the best possible place.

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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Jesmond Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Jesmond Care Home is calculated as follows: ( (133 Excellents x 5) + (59 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 200 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jesmond Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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