Torry Nursing Home

36 Balnagask Road, Torry, Aberdeen AB11 8HR
Submit a Review
9.8 20 Reviews
  • Torry Nursing Home, Aberdeen
Torry Nursing Home is an eighty-three bed Aberdeen accommodation, suitable for a range of personal care and nursing needs and staffed by a team of dedicated professionals.

En-suite rooms allow the service to respect the privacy and dignity of residents, with numerous safety and security features and measures incorporated, though carers are committed to achieving a pleasant and homely atmosphere.

Loved ones are made to feel welcome upon visiting, with the service able to take on respite needs, mental impairment and also terminally-ill patients.

Show Torry Nursing Home on the Map

Care Provided by Torry Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nadine Garcia (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Torry Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £2,000
    • Self-Funded Residential Dementia Care £1,650 – £2,000
    • Self-Funded Nursing Care £1,650 – £2,000
    • Self-Funded Nursing Dementia Care £1,650 – £2,000
    • RESPITE Self-Funded Residential Care £1,650 – £2,000
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £2,000
    • RESPITE Self-Funded Nursing Care £1,650 – £2,000
    • RESPITE Self-Funded Nursing Dementia Care £1,650 – £2,000
  • (these prices are only a guideline, please contact Torry Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Torry Nursing Home Reviews (20)

9.8

Torry Nursing Home has a Review Score of 9.8 (9.805) out of 10, based on 18 reviews in the last 2 years. Over all time Torry Nursing Home has 20 reviews.

Overall Experience

  • 14
  • 5
  • 1
  • 0
  • 0

Date Published

20
9
10
18
2

Review from Margaret C (Sister of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Torry Care Home go above and beyond for the residents, I noticed how very clean my sister's room and all over the home is, so nice to get such a wide range of food for all needs, staff when we go into vist always offer us tea and coffee, and the activities they get are just brilliant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No issues. My mum settled in really well and seems happy. The staff are very helpful and friendly including the handyman team, I've asked them to do quite a few jobs in my mums room and been really happy with them. The staff are all very approachable and willing to help if I go to them with any questions
regarding my mums care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I R (Niece of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, staff go beyond for residents. Plenty of activities and outings. Aunt not happy with food, has been given choice of other foods but says she is not asked. Have told her to ask if she's not happy with what is not to her liking on those days. As a family we are very happy with the care
provided

Reply from Kirstene Feenan, Marketing at Torry Nursing Home

Thank you for taking the time to leave your review. Meal times should always offer options and alternatives based on individual preference, I will pass on your feedback and make sure someone looks into this for you. Very best wishes, Renaissance Care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am more than happy with my dad's care apart from the clothing issue it clearly states in his room that his washing goes home but still over half of my dad's clothes are missing, I spent more money last month on more clothes for him and they have gone walk about too which is very disappointing and
frustrating.

Reply from Kirstene Feenan, Marketing at Torry Nursing Home

Thank you for taking the time to leave your review. We will look into the feedback regarding clothing and aim to resolve this for you as soon as possible. Very best wishes, Renaissance Care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The family are totally comfortable and continue to be happy with Mum's care. The staff are attentive to both her and our needs and create a happy atmosphere and environment. Entertainment and activities are of a high quality and standard and the interaction with the residents is to be commended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice A (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Torry Nursing Home for 2 1/2 years. His care is excellent, the staff are quick to notice any change in his health and take immediate action- contact Doctor and me etc.
His daily living needs are met also his mental health and socialising needs.
There are outings, musical afternoons,
bingo and internet activities i.e Mahjong, word search, sudoku etc.
Unfortunately his hearing aids twice went missing but were found before going into the laundry and all staff have been reminded to check for them at bed time.
No issues otherwise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bryan L (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no concerns regarding my father staying within this care home. He himself does not display any behaviours that would make me think he felt unsafe or unhappy therefore the high rating. Meals can sometimes be a bit fancy for Dad but that is only my opinion and may be alright for others. Staff have
taken this onboard and adapt his menus to something of his liking. Activities are abundant with something on every day organised by the activity coordinators who do a brilliant job and aim to involve everyone. Families are kept updated on events and encouraged to participate when they can. Staff and manager are all approachable and willing to listen to any queries or concerns through social media, telephone, email or in person. Regular family meetings held where all are invited, this gives staff the opportunity to advise of developments, activities, upcoming events etc. Regular care reviews carried out on a platform of your choice. Overall I have no negative comments to make.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kaleigh L (Granddaughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience with Torry Care Home is beyond amazing. The care home managers have made the care home a pleasant place and I can now phone the home and speak to either of them and ask how my grandpa is doing. They are doing an amazing job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine A (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, we are always happy with the standard of care for my mother. Safe environment and well catered for. Good to see lift now working. Nice to see entertainment and parties for residents. Keep up the good work, thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donald P (Nephew of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t see my aunt as often as I would like as I live at the other end of the country, but she seems to be happy, mentally alert and well looked after when I do manage to visit her. The staff always seem cheerful and attentive to the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Torry Nursing Home for about five months now, and I’m very happy with the services provided. My mum is unable to participate in the activities and largely confined to bed, but the staff, from the manager to the cleaners, are all very friendly. The care home is always clean and tidy,
and staff communicate well on any ongoing medical issues.

Reply from Kirstene Feenan, Marketing at Torry Nursing Home

Thanks for your lovely review, so glad to hear your mum is happy at Torry. The home really is full of genuine, caring people. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Sister-in-law of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the care home on Wednesday 29th February and was extremely pleased to see that my relative was up and had his hair cut, was clean and tidy and appeared relaxed and happy.
Staff were attentive to the resident's needs and were visible at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Husband of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful, and my wife is happy and well looked after. She enjoys the entertainment and trips out on the minibus. I am kept updated on her health and any changes to her medication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since there has been a change over of senior staff on my mum’s unit, there has been a huge improvement in the service. Friendly staff who are very helpful and kind. No complaints at all and it is reassuring that my mum is being well looked after.

Reply from Kirstene Feenan, Marketing at Torry Nursing Home

Thank you for your review, we're delighted to hear you are happy with the care and support for your mum at Torry. Thank you again, Renaissance Care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cindy M (Niece of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle can be very challenging and the staff manage to make his care look easy. They know what his triggers are and how to calm him down so we are very happy with the care and support. The staff updates us on a regular basis and if we need to discuss anything the home is just a phone call away.

Reply from Kirstene Feenan, Marketing at Torry Nursing Home

We are glad to hear how happy you are with the care at Torry Nursing Home, our staff really are wonderful at what they do. Best wishes, Renaissance Care


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline A (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was unwell. Staff called for medical help timeously and kept me updated on her condition at all times. Advised us of her progress over the following days and kept a close eye on her to ensure she was recovering well.

Reply from Kirstene Feenan, Marketing at Torry Nursing Home

We really hope recovery continues so well. Thank you for your review. Best wishes, Renaissance Care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek G (Husband of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Got no real issues with the care home. Staff are always professional, polite and respectful. My wife's needs are always met and I know she is in the best possible care. The staff are also very good at keeping me up to date on anything to do with my wife's care.

Reply from Kirstene Feenan, Marketing at Torry Nursing Home

Thank you for your review, we're so glad you and your wife are happy with the care at Torry Nursing Home. Best wishes, Renaissance Care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline I (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a welcoming place to come and visit. Feel Mum is safe and well looked after. Everyone is always so friendly, getting to know the other residents and visitors on my way through the home to visit Mum. Really appreciate everything you do for Mum and the other residents. Thank you.

Reply from Kirstene Feenan, Marketing at Torry Nursing Home

Thank you for taking the time to leave a review. We're so glad your mum is enjoying Torry Nursing Home, our people there really are wonderful. Best wishes from all at Renaissance Care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gemma I (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident of Torry Care Home, and I couldn't wish for him to be in a better place. The staff are very friendly, caring and accommodating to my dad's needs, and always make us feel welcome when we visit by stopping by for a chat with us, offering us tea/coffee, etc. We were able to paint and
decorate Dad's room to make it homely for him, which is a really nice thing to be able to do.
There are always plenty of activities in the lounge to keep the residents entertained, and it's nice to see photos and videos of them enjoying themselves.
I would highly recommend Torry to anyone looking for a care home for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marjory R (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but high praise for all the staff in Torry Nursing Home - be they domestics, cooks, handymen or carers. They have gone above and beyond in this crisis. Thank you doesn’t seem to be enough. You are caring for my loved ones and I will always be eternally grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Torry Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Torry Nursing Home is calculated as follows: ( (172 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 210 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Torry Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Torry Nursing Home

What types of Care is Torry Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Torry Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Torry Nursing Home have?

There are 79 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Torry Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Torry Nursing Home to the centre of Aberdeen?

1.4 mile(s) as the crow flies, distance by road may be significantly further.