Tor-na-Dee

North Deeside Road, Mill Timber, Milltimber AB13 0HR
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9.7 52 Reviews
Located on the outskirts of Aberdeen, Tor-Na-Dee is a stunning setting offering a range of care services, including residential, nursing and specialist dementia care on a short-term or permanent basis.

At Tor-Na-Dee, residents benefit from communal living where there is always something to look forward to. Whether they're looking for a quiet corner to read and relax or would prefer to engage in activities, the lifestyle at Tor-Na-Dee complements every personality.

The home has spacious, beautifully furnished dining rooms and lounges, plus a bar area, a comfortable cinema room and a luxurious hair and beauty salon. The lovely gardens are a real feature too, and residents can enjoy a courtyard, patio, summer house, attractive lawns and a wildlife area. At residents’ requests, the team even adopted some chickens, which residents help to care for.

Tor-Na-Dee is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided by Tor-na-Dee

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Ashton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tor-na-Dee

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,945
    • Self-Funded Residential Dementia Care from £2,035
    • Self-Funded Nursing Care from £2,268
    • Self-Funded Nursing Dementia Care from £2,358

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Use of in-house cinema
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Tor-na-Dee to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Tor-na-Dee Reviews (52)

Total of 52, showing 21-40
9.7

Tor-na-Dee has a Review Score of 9.7 (9.658) out of 10, based on 14 reviews in the last 2 years. Over all time Tor-na-Dee has 52 reviews.

Overall Experience

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Review from Sandra G (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, we have had a good experience since my father moved in, in October 2021. The staff are very nice and responsive to any requests we have.
The room is clean and well-maintained.
Food and drink are plentiful, not always to Dad's taste but the staff have taken this on board and he has the
opportunity to change if not to his taste.
He took some time to settle in but seems happy with the care he receives.
Communication is very good and I am kept updated if anything changes to Dad's condition.

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Review from N B (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in residential care but sadly her condition deteriorated and she required dementia unit care. From the first telephone call to her now, new permanent home I have been so so fortunate to have been helped by the team at Tor-na-Dee. You are great. My mum is well cared for in all aspects. Thank
you all.

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Review from Steve R (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to take the opportunity to thank all the staff at Tor-na-Dee for the care and compassion they have afforded Mum in her 3 years as a resident. It has been hard for many reasons, not least the pandemic, but where possible, it looks like Mum is well looked after and most importantly to us, she
is safe.
Throughout the time, the manager and all of her team have worked to keep all relatives and relevant persons informed on what, when and why various measures have been in place.
Thank you from all of us.

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Review from K S (Niece of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after our aunt wonderfully and cope with her dementia and all the peculiarities that can bring, in a very gentle but sensitive manner. My sister and I feel that we could approach any of the staff to ask for help or advice on my aunt's care.

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Review from Katherine I (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have found a better place for our mum. Tor-Na-Dee takes such good care of Mum. The home is clean and smells fresh. The nursing and care staff are wonderful, kind and caring and take the very best care of Mum. Excellent communication with family and they use empathy, humour, professionalism
and sensitivity in their care of Mum. Wonderful activities and inclusive care. 10/10! All visitors to Mum comment on what a friendly, homely and clean nursing home Tor-Na-Dee is.

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Review from L P (Wife of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Tor-na-Dee for six years now and I am extremely happy with the love and care he receives. I feel confident that each time I visit I find him clean, smart and very well cared for. I feel that the unit provides a very homely, loving atmosphere which I feel very comfortable in while
visiting. The staff are friendly and go out of their way to include me in the 'family' atmosphere. I feel very lucky that my husband is being cared for by Tor-na-Dee.

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Review from Ronald H (Power of Attorney of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Tor-na-Dee has been over the past three years, which obviously included the pandemic.
The service provided by the home has exceeded my expectations.
The management and staff have been helpful in every aspect from day one.

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Review from Lynne R (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for my stepfather to be in this excellent care home, the peace of mind that comes with the knowledge that a relative is being cared for properly and with kindness is invaluable. All members of staff I have dealt with have been extremely helpful. I would have no hesitation in recommending
this care home to anyone.

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Review from Brian P (Power of Attorney of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given at Tor-na-Dee is excellent! The resident is supported by staff who are happy and pass that joy on to the resident as they care for them. The communication between staff and myself always informs me of any health changes, medical concerns and the purpose of doctor visits. This is a home
that is very well managed and is to be commended for its family atmosphere and attention to details that matter.

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Review from Gavin P (Son of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tor-na-dee continues to provide professional, considerate and respectful care for my mother. I also find the communication and support to me very helpful, appropriate and positive. As guardian of my mother who has advanced dementia, I am happy that she is well cared for, safe and respected.

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Review from H A (Daughter of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is excellent. The staff see to all her needs and are always very friendly. The staff and management have worked very hard this year through Covid. I have always been kept well informed during this time. I would recommend Tor-na-Dee.

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Review from Joan G (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment and care of Dad are good. Although having to operate within Covid guidelines, which have proved hard for him to appreciate. Communication from the care home is excellent. Staff are understandable of Dads nature despite him often being difficult. The constraints of Covid have been difficult
for all limiting visits and outings etc. Overall very happy with the care home.

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Review from Lois D (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are sensitive to the wider family involvement of their residents care. We are made to feel involved and welcomed to participate. Mum's care is exceptional, personal and suited to her needs to feel safe, comfortable and part of the home community.

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Review from J R (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Tor-na-Dee for over four years, and from day one, the level of care has been exemplary. Also, the communication to us as family members has been first class.

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Review from Craig A (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the care that they provide at Tor-na-Dee are absolutely outstanding. I would have no hesitations in recommending Tor-no-Dee care home.

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Review from Janice D (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living in Tor-na-Dee since November 2018. Choosing a care home for a loved one is a big decision, and after visiting many homes in Aberdeen and Aberdeenshire, as soon as I walked into Tor-na-Dee, I knew I had found the one for my mum. During that initial visit, there was a group singing
session going on in the dining room, and as I stopped to look and listen, I was moved by all the beautiful voices and smiling faces, residents and staff. I was impressed with the friendliness of the manager, and as we moved through the whole home on my tour, she knew the names and chatted to all the residents, staff and visitors we came across. Tor-na-Dee has capacity for a large number of residents, but because the home is split into smaller units, there is a homely atmosphere. My initial impression of Tor-na-Dee was correct, and in the time my mum has been there, she has been extremely well cared for by all the wonderful staff in a clean, happy, active and well organised home.

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Review from K C (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care and communication received from the home/staff.
Excellent during Covid- unhappy with the care inspectorate grades - very unfair to the home and staff.

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Review from Allie F (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Diligent staff and excellent care. My father has been treated extremely well since entering the home. We are very happy with all aspects of his care and feel the home and all staff provide a very loving and secure environment. We have been able to keep in contact with our dad and his well being throughout
the pandemic and are grateful for all the staff have done.

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Review from R W (Son of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The property, rooms and facilities are well presented. Good car parking. Friendly staff and management.

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Review from George E (Husband of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run establishment.
Caring staff, modern up to date facilities. Food is good. Activities well organised and extensive.
Scores consistently well in inspections by the Care Commission.

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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Tor-na-Dee is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Tor-na-Dee is calculated as follows: ( (125 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 167 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.933 Points relating to the number of positive Reviews for Tor-na-Dee is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 14 Positive Reviews ÷ 15 = 0.933

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Mar 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

Scottish Care Home Awards 2024 finalist

Recipient: Tor-na-Dee

Date: Wednesday 16 Oct 2024 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

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Meet the Team (1)

Susan

Susan Ashton

Job Title: Home Manager

I’ve been a registered nurse for more than a decade, mainly working with older people.

I chose to join Care UK because the organisation’s values match my own. There is also ongoing training, and we receive great support from the wider team.

One of the most important aspects of my role is to ensure everyone is safe and happy. It is wonderfully rewarding to see the positive difference the team here makes, enabling residents to live a fulfilling life.

As a home manager, it is important to be able to bring the team together and empower colleagues. Seeing a well-run team deliver the best possible care with a smile and seeing colleagues enjoying their roles makes me so proud of what I do. A big part of that means you need to have patience, empathy and kindness in this role; a good sense of humour helps too.

In 2024, we were recognised as the region of the year. For me and my colleagues, this was an incredible highlight.

Outside of work, I’m an enthusiastic scuba diver and have been lucky enough to dive in some amazing places; the Silfra tectonic plates are on my list to visit. I also have rescue dogs and help fund raise for various rescue charities.

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