Tor-na-Dee

North Deeside Road, Mill Timber, Milltimber AB13 0HR
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9.7 52 Reviews
  • Tor-na-Dee, Milltimber
Located on the outskirts of Aberdeen, Tor-Na-Dee is a stunning setting offering a range of care services, including residential, nursing and specialist dementia care on a short-term or permanent basis.

At Tor-Na-Dee, residents benefit from communal living where there is always something to look forward to. Whether they're looking for a quiet corner to read and relax or would prefer to engage in activities, the lifestyle at Tor-Na-Dee complements every personality.

The home has spacious, beautifully furnished dining rooms and lounges, plus a bar area, a comfortable cinema room and a luxurious hair and beauty salon. The lovely gardens are a real feature too, and residents can enjoy a courtyard, patio, summer house, attractive lawns and a wildlife area. At residents’ requests, the team even adopted some chickens, which residents help to care for.

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Care Provided by Tor-na-Dee

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Ashton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tor-na-Dee

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,945
    • Self-Funded Residential Dementia Care from £2,035
    • Self-Funded Nursing Care from £2,268
    • Self-Funded Nursing Dementia Care from £2,358

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Use of in-house cinema
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Tor-na-Dee to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Tor-na-Dee Reviews (52)

Total of 52, showing 41-52
9.7

Tor-na-Dee has a Review Score of 9.7 (9.658) out of 10, based on 14 reviews in the last 2 years. Over all time Tor-na-Dee has 52 reviews.

Overall Experience

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Date Published

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Review from W D (Sister of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister was diagnosed with pancreatic cancer I was advised that she would require palliative treatment. It was imperative that she be placed in a well-run nursing home.
I experienced a very good impression during my first visit to Tor-na-Dee. It is light, airy and very clean. It was immediately
obvious that management was running a nursing home very efficiently with meticulous attention to every care detail. The manager and receptionist were very welcoming when my other sisters and I were shown through the building and eagerly invited query and observation which were responded to with due honesty and openness.
There was no hesitation in deciding Tor-na-Dee would be the perfect nursing home for my sister. She herself readily agreed that she would settle in comfortably and with ease which has proven correct.
All the staff without exception are exceedingly kind with genuine care and concern for my sister's welfare and comfort.
They demonstrate exceptional patience when dealing with the old and infirm. Management is very approachable and attends to any issues with immediate response. Tor-na-Dee's enviable reputation continues to be maintained at the highest level. A peaceful tranquil atmosphere permeates the whole environment.

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Review from Isobel M (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the standard of care and activities provided by this home.

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Review from Ethel S (Sister of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some seven months ago I, along with my two other sisters, had to make a very unexpected decision regarding the future wellbeing of our eldest sister. She had just been diagnosed with a terminal illness - would be unable to return to her own home - and would require full nursing and palliative care.
Tor-na-Dee care home provided us with everything we had looked and hoped for. Having met the receptionist and care manager on our first visit we were immediately welcomed most warmly into Tor-na-Dee. A full guided tour followed our visit, and we left feeling confident that we had made the right decision. As time has gone by we feel very much 'part of the family' knowing the staff so well and seeing our sister receiving the best possible care and attention we hoped she would have. A very well run care home.

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Review from A M (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comprehensive review. Good to have the care home manager, a member of the nursing staff plus a care assistant involved with my mother taking part in the review. This enabled a thorough discussion on how Mum was settling in and interacting with staff and other residents.

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Review from Laura W (Daughter of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Tor-na-Dee enough. It's very tough realising it's time for a loved one to go into care and the team at Tor-na-Dee made the whole process for us so much easier. All residents are treated extremely well, individual care and attention is given to every resident , and they treat all residents
like a member of their own family. The home just seems to go that extra mile which for us we cannot praise enough. My Mum has been a different person since she moved into Tor-na-Dee and this is due to the amazing care she receives every day. The staff are trained to a high standard and really are very special people. Myself and my family will never be able to thank them enough for everything they have done. In my eyes, one of the best Care Homes I have ever witnessed, well done to everyone at Tor-na-Dee you are all truly amazing, keep up the good work.

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Review from Suzanne L (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tor-na-Dee is a great home. My father had a massive stroke and spent 5 months in hospital so it was a relief for us to get him into our first choice of home. This brought us such reassurance, especially when he was welcomed with the words "welcome home". From that moment, he has been treated with compassion,
care and laughter - all making us and him feel at ease. The staff, especially his lead nurse, have a lovely relationship with home and to see him smile with them is incredibly touching. The home are great at keeping us informed. We donated a model railway to the home and they made it into a big "opening of the railway" event and dad was asked to open it. They go beyond their "call of duty". Great home! Beautiful refurbishment. A true family.

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Review from Fiona S (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tor-na-Dee is a centre of excellence! Both my parents were there however, mum is no longer with us but my father continues to be looked after with care, kindness, compassion and patience.
The staff en-masse are welcoming, helpful and extremely hard working.
They are genuinely interested in the people
in their care and are very supportive to the families. The activity co-ordinators are second to none, a huge variety of activities provided.
The manager is hands on and knows her staff and her residents and has created a lovely atmosphere. The only reason I have scored the rooms between good and excellent is because the recent refurb of the public areas makes them look a bit tired. However, it is all the other aspects that really matter.

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Review from Dave M (Grandson of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my grandparents have dementia and have stayed at Tor-na-Dee for a few years. They have been shown great kindness and treated with dignity throughout. After my grandma passed away in January my granda has been well cared for with many staff going the extra mile to ensure he is as happy as can be
expected. His recent move to a different unit has been fantastic with the care improving still and giving him a more stimulating environment to live in.

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Review from James R (Husband of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care my wife is receiving. The home is warm and comfortable. The staff are kindly and activities are well organised.

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Review from Gill G (Daughter of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a very sad experience with another care home when my Father was in a similar circumstance, I approached my Mum's admission anywhere with great trepidation. However, Tor-Na-Dee has made it so much easier for us by providing the standard of care they do for Mum. Having arrived from hospital
underweight and frail, she was so much better and happier in a couple of months. All non-care staff I've encountered have been polite, helpful and cheerful. The care staff are excellent and we've seen very little staff turnover which is a blessing. Their patience and kindness, given their daily work, is to be applauded They are well trained in going with the flow and using diversions. The activities staff add much to the mix and know the residents well. Their organisation of daily activities, tasks, events, concerts, fresh air time in the lovely gardens, etc., helps to give Tor-Na-Dee a good feeling of community. This care home is a model to be emulated, please keep it up.

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Review from Alison C (Daughter of Resident) published on 22 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care my Father receives is generally very good. His carers are kind and treat him with dignity and patience. The care staff sometimes seem to be overstretched and short in numbers at times. The activities staff work very hard to provide a wide variety of activities to suit different
interests, the musical entertainment is particularly well received.

Reply from Samantha Debenham, Marketing Support Administrator at Tor-na-Dee

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We work very hard to ensure there is sufficient staffing levels at Tor-ne-dee at all times, and although on occasion staff may appear to be stretched, this is due to situations that are not always obvious to visitors.
If you have any further concerns the home manager would be happy to discuss them with you in person, alternatively please feel free to discuss in more detail at the next monthly relative meeting or at your individual review.


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Review from Trudi M (Daughter of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Tor-na-Dee highly enough. My mother has been there for more than six years and sadly has deteriorated and has had no real quality of life for a long, long time. Throughout, all the staff at Tor-na-Dee have cared for her with great kindness, patience and understanding. They have also supported
my brother and me through difficult times. I am very sorry that my mother's last years have been so difficult and so much against what she would have wanted, but it has been a great comfort to my brother and me to know how well she is being looked after.

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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Tor-na-Dee is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Tor-na-Dee is calculated as follows: ( (125 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 167 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.933 Points relating to the number of positive Reviews for Tor-na-Dee is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 14 Positive Reviews ÷ 15 = 0.933

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Mar 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (90)

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Meet the Team (1)

Susan

Susan Ashton

Job Title: Home Manager

I’ve been a registered nurse for more than a decade, mainly working with older people.


I chose to join Care UK because the organisation’s values match my own. There is also ongoing training, and we receive great support from the wider team.


One of the most important aspects of my role is to ensure everyone is safe and happy. It is wonderfully rewarding to see the positive difference the team here makes, enabling residents to live a fulfilling life.


As a home manager, it is important to be able to bring the team together and empower colleagues. Seeing a well-run team deliver the best possible care with a smile and seeing colleagues enjoying their roles makes me so proud of what I do. A big part of that means you need to have patience, empathy and kindness in this role; a good sense of humour helps too.


In 2024, we were recognised as the region of the year. For me and my colleagues, this was an incredible highlight.


Outside of work, I’m an enthusiastic scuba diver and have been lucky enough to dive in some amazing places; the Silfra tectonic plates are on my list to visit. I also have rescue dogs and help fund raise for various rescue charities.