Auchtercrag Care Home / Auchmacoy Lodge

Commercial Road, Ellon AB41 9BD
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8.7 22 Reviews
  • Auchtercrag Care Home / Auchmacoy Lodge, Ellon
Meallmore’s Auchtercrag House Care Home and Auchmacoy Lodge are situated in the picturesque town of Ellon, Aberdeenshire.

The team provides high-quality personalised nursing care for elderly people, including those with dementia and its related conditions. The home offers fully-furnished bedrooms finished to the highest standard.

There is also some of the latest technology to ensure the safety, well-being and mobility of residents while allowing them to retain as much independence as possible.

Auchmacoy Lodge offers an exclusive selection of luxury accommodation, finished to an exceptional standard, coupled with excellent care standards. Auchmacoy Lodge comprises of 8 generously sized, en suite bedrooms, featuring walk-in showers and modern conveniences including flat-screen smart tv’s, internet and phone access.

There is a spacious living area to relax and dine in and a well-stocked library to enjoy some peace and quiet. There is a stylish hairdressing and beauty salon and a therapeutic assisted bathroom.

The team of professional and experienced registered nurses and care workers are committed to developing a relaxed and happy home.

Residents can take part in a variety of activities that can be tailored to their needs to ensure they can socialise and continue to enjoy hobbies.

Landscaped gardens are safe, secure and easily accessible, providing an attractive area to sit and relax or enjoy a spot of gardening.

As part of the Meallmore Group, Auchtercrag House & Auchmacoy Lodge follows rigorous infection control procedures in line with the latest public health guidance.

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Care Provided by Auchtercrag Care Home / Auchmacoy Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie-Anne Thomson (Interim Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Auchtercrag Care Home / Auchmacoy Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,701
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,700

  • Please get in touch for the latest information on fees.
  • (these prices are only a guideline, please contact Auchtercrag Care Home / Auchmacoy Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Auchtercrag Care Home / Auchmacoy Lodge Reviews (22)

Total of 22, showing 1-20
8.7

Auchtercrag Care Home / Auchmacoy Lodge has a Review Score of 8.7 (8.657) out of 10, based on 7 reviews in the last 2 years. Over all time Auchtercrag Care Home / Auchmacoy Lodge has 22 reviews.

Overall Experience

  • 11
  • 7
  • 4
  • 0
  • 0

Date Published

22
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Review from William B (Son of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident in Auchtercrag for nearly 2 years- and we have been very happy with the level and quality of care that she has received there. The staff have been very supportive and sympathetic to her needs and general wellbeing.
Communication with the family has been prompt and very helpful.
We have had no concerns regarding Mum's care throughout her stay.

Reply from Cameron, Auchtercrag Care Home at Auchtercrag Care Home / Auchmacoy Lodge

Thank you so much for your kind words and for taking the time to share your experience at Auchtercrag Care Home. We're delighted to hear that your mum has been receiving the high-quality care and support she deserves over the past two years. Our team is dedicated to ensuring every resident feels safe, valued, and well cared for, and it's wonderful to know that their compassion and attentiveness have provided reassurance for your family. Communication is a key part of the care we provide, so we're especially pleased that you've found our updates prompt and helpful.Your feedback means the world to us, and we truly appreciate your trust in Auchtercrag. If there's ever anything we can do to further support you or your mum, please don't hesitate to reach out.


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Review from L A (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All Staff are very helpful and approachable and make family visiting very welcome. Mum is very well cared for. We are always updated about how Mum is doing. I know my mum is in safe hands. The food is amazing.

Reply from Cameron, Auchtercrag Rep at Auchtercrag Care Home / Auchmacoy Lodge

Thank you so much for your kind words. We're delighted to hear that you feel welcome and well-informed when visiting your mum at Auchtercrag. Our team is dedicated to ensuring that all our residents receive the best possible care, and it's wonderful to know that you feel your mum is in safe hands. We're also glad she's enjoying the food! Your feedback means a lot to us, and we're here to support your family every step of the way.


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Review from J M (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were all made very welcome when mum moved in. We feel the carers and staff have got to know her very well in a short space of time. She is well cared for and has settled in a friendly environment. All staff are very approachable. We are always informed of and updated about any health issues.

Reply from Cameron, Care Home Representative at Auchtercrag Care Home / Auchmacoy Lodge

Thank you for sharing such a heartwarming review. We are delighted to hear that your mum has settled well into Auchtercrag and that our team has made you all feel welcome. It's wonderful to know that our carers and the wider team have quickly formed a meaningful connection with your mum, ensuring she receives the care and attention she deserves in a friendly environment. We take great pride in our team's approachability and commitment to keeping you informed about your mum's health. Your feedback is greatly appreciated, and it encourages us to continue making Auchtercrag a comfortable and caring home for all our residents. Please know that we are always here for you and your mum.


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Review from J B (Wife of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Information about my husband is not volunteered when visiting. I have to try to find a person in charge, sometimes difficult and ask if I have concerns about his well-being. The carers are very friendly and presently the staffing seems to be more constant. However, the carers are not usually able to
answer any concerns I might have. An example of this could be as to why he hasn't had special cream put on the dry skin on his face. I visit for 2 hours in the afternoon and am often frustrated, not being able to find the person in charge. They are often over at the main house rather than The Lodge. The lodge is an 8-bed unit, and when my husband was admitted in August 2022, I was told that the unit was autonomous with full staffing.

Reply from Cameron, Care Home Representative at Auchtercrag Care Home / Auchmacoy Lodge

Thank you for your valuable feedback regarding Auchtercrag. We appreciate your compliments about our friendly team. We acknowledge your concerns and are committed to working collaboratively to address them. We will improve communication and ensure the person in charge is more accessible during your visits to The Lodge. Please don't hesitate to share specific concerns directly with our management during your visit, and we'll actively work together to enhance both your and your husband's care experience.


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Review from Fiona W (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are being cared for in Auchtercrag, both with different needs in care, however, they are able with support to still be together as they wish whilst both having the individual care they require. The staff have shown a great deal of care to support them with their wishes and will go out
of their way to support them in this. During their time in the home, both my parents have enjoyed and benefitted from joining in some of the activities that are provided, even returning to an old hobby thought forgotten.

Reply from Cameron, Care Home Representative at Auchtercrag Care Home / Auchmacoy Lodge

We're pleased to hear that you're satisfied with the care provided at Auchtercrag. It's great to know that your parents receive individualised care while staying together as they wish. Our team is dedicated to supporting their unique needs. We're also delighted they've enjoyed our activities, including rediscovering old hobbies. Thank you for choosing Auchtercrag for their care.


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Review from Lynn S (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel now after 4 years of Mum being in care in Auchtercrag that I am truly happy with the care and well-being of Mum I have got to.
Know the staff caring for Mum and my wishes for Mum are always carried out. Mum is always clean, tidy and beautiful as she always was before her illness. The food is
very good and plentiful and there are always tea coffee biscuits and cakes. The activities in a care home are always very difficult to accommodate everyone but again that has improved immensely. I enjoy singing so I plan my visit to Mum on the day of the sing-along so I can join in
I would have no hesitation now in recommending anyone who needs care to visit Auchtercrag.

Reply from Cameron, Care Home Representative at Auchtercrag Care Home / Auchmacoy Lodge

Thank you so much for sharing your positive experience with Auchtercrag. It's heartwarming to hear that you're genuinely happy with the care and well-being your mum receives here. Knowing that the team not only understand your wishes but also consistently carry them out is reassuring. The cleanliness, food quality, and the availability of refreshments clearly contribute to a comfortable environment. It's great to hear that the activities have improved, and it's wonderful that you can participate in the sing-along, adding to your mum's quality of life. Your recommendation speaks volumes about Auchtercrag's commitment to providing excellent care.


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Review from Edna M (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Auchtercrag for a few years now and overall has been well looked after. She is a bit of a loner due to the Covid pandemic and the staff have tried their hardest to include her in everything they do. They also keep me informed as to what is happening ie any little incident and that
is appreciated so I can inform my siblings. Would recommend this home.

Reply from Cameron, Care Home Representative at Auchtercrag Care Home / Auchmacoy Lodge

Thank you for sharing your experience with Auchtercrag. It's heartening to hear that your mother has been well cared for and that the team has been inclusive and communicative, especially in these challenging times. Your recommendation is greatly appreciated and speaks volumes about the quality of care at Auchtercrag.


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Review from Pauline C (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Auchtercrag Care Home since May last year. The staff have been amazing, he is very well looked after, always clean and tidy every time I visit him. The staff are lovely, very friendly and will always keep me up to day with what he needs and how his health is. His room is spotless
and his laundry is very well-washed and ironed.
I am very happy with the care my dad gets at Auchtercrag, so happy he is in Auchtercrag.

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Review from Sylvia R (Wife of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care of my husband. Staff are always very happy and cheery.

Reply from Auchtercrag Care Home, Manager at Auchtercrag Care Home / Auchmacoy Lodge

Thank you for your positive feedback. The staff team aim to have a happy, inviting atmosphere at the home.


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Review from Sheila H (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints. Staff work really hard.

Reply from Auchtercrag Care Home, Manager at Auchtercrag Care Home / Auchmacoy Lodge

Thank you for your feedback. The staff team do work hard to ensure that our residents are well cared for and happy, but it's nice to hear this from relatives.


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Review from G M (Son of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff friendly and helpful and attend well to my father's needs.

Reply from Auchtercrag Care Home, Manager at Auchtercrag Care Home / Auchmacoy Lodge

Thank you for your feedback. The staff team work hard so it is nice to have this.


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Review from Elaine D (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in the home a few weeks but so far her care has been exceptional. The staff are hard-working and on hand. I feel Mum's needs are being looked at and the care individual to her. Contact has also been good.

Reply from Auchtercrag Care Home, Manager at Auchtercrag Care Home / Auchmacoy Lodge

Thank you for your very positive feedback. It's good that you feel we are meeting your mum's needs and that you are happy with the care provided.


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Review from C G (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Have only been at Auchtercrag for a short time. Management have been helpful.

Reply from Auchtercrag Care Home, Manager at Auchtercrag Care Home / Auchmacoy Lodge

Thank you so much for your feedback. The staff work very hard to make sure that new residents and their families are made to feel welcome.


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Review from Yvonne D (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both Mum and Dad are residents here. The staff make every effort to enable them to see each other and spend as much time together as possible even though they are in separate rooms and units. We are always greeted by the most friendly receptionist. How she remembers everyone's names and who their relatives
are is astounding. Well done.

Reply from Auchtercrag Care Home, Manager at Auchtercrag Care Home / Auchmacoy Lodge

Thank you so much for the very positive feedback. The staff appreciate this.


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Review from Andrew C (Son of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit my father who is very well cared for in Auchtercrag. He is always neat and tidy, he is safe and secure and the staff are excellent, from being met at the door to going in to my father. My father is treated with dignity and respect and so are we as visitors. An excellent service throughout.

Reply from Auchtercrag Care Home, Manager at Auchtercrag Care Home / Auchmacoy Lodge

Thank you so much for your positive feedback, it is very much appreciated by the staff team at Auchtercrag.


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Review from Christine W (Friend of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I come to visit my friend the staff are very friendly and very helpful. Always make sure my friend has everything she needs. I can't rate them high enough.

Reply from Auchtercrag Care Home, Manager at Auchtercrag Care Home / Auchmacoy Lodge

Thank you for your very positive review. The staff team at Auchtercrag appreciate this very much.


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Review from Pam A (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Auchtercrag to deliver wonderful care for my mum. Person-centred at all times. She loves the staff and over the months has gained trust with the staff. Food, laundry and domestic duties are done professionally.

Reply from Auchtercrag Care Home, Manager at Auchtercrag Care Home / Auchmacoy Lodge

Thank you so much for your review, I will ensure that this is fed back to staff. I am so glad that your experience of Auchtercrag is so positive.


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Review from Fiona T (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, the care is satisfactory and the staff are friendly and caring. Good to receive details of activities which are held throughout the week. The bedrooms could do with a makeover.

Reply from Auchtercrag Care Home, Manager at Auchtercrag Care Home / Auchmacoy Lodge

Thank you for your review. We are so pleased that you find our staff friendly and caring and are enjoying receiving the activities calendar.


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Review from R R (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is well looked after always clean and tidy. The staff are very kind and gentle and they are always there for me as well. Mum enjoys the lovely food and the extras. There is always lots of activities for them to enjoy. Mum's room is always clean and tidy. I'm always kept up to date with her care.

Reply from Auchtercrag Care Home, Manager at Auchtercrag Care Home / Auchmacoy Lodge

Thank you so much for your review. It is really lovely for the staff team to hear that their efforts are noticed and appreciated.


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Review from C W (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since Aug 21. She has settled in well. Staff friendly, attentive, and will always answer questions you may have. Home very clean. Rooms while small are adequate. Food is good and nutritious my mother has gained weight since arriving. Activities for residents could be more
varied but currently being looked at now that Covid restrictions are lifting. Relatives quickly and well informed by e-mail with updates and other information.

Reply from Auchtercrag Care Home, Manager at Auchtercrag Care Home / Auchmacoy Lodge

Thank you so much for your very positive review. I'm glad to see that since admission your relative has thrived. It is nice to know too, that you find the home clean and welcoming. We are certainly looking at activities in 2022 and already have some exciting things planned.


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Current Review Score: 8.7 (8.657)

Overview of Review Score

The Review Score of 8.7 (8.657) out of 10 for Auchtercrag Care Home / Auchmacoy Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Auchtercrag Care Home / Auchmacoy Lodge is calculated as follows: ( (58 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 82 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.023 Points relating to the number of positive Reviews for Auchtercrag Care Home / Auchmacoy Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 6 Positive Reviews ÷ 14.2 = 0.423

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Dec 2024

How well do we support people's wellbeing? Weak

(2)
How good is our leadership? Weak

(2)
How good is our staff team? Weak

(2)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

Self Funding Residents


Awards / Recognitions (6)

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Meet the Team (1)

Annabelle

Annabelle Rushforth

Job Title: Deputy Care Home Manager

With over 18 years of experience in care, I have dedicated my career to ensuring that residents receive the highest quality, person-centred support. Over the years, I have worked in various roles across the sector, allowing me to develop a deep understanding of what it takes to create a truly supportive and enriching care environment.


I hold a degree in Health and Social Care, and my passion lies in fostering a whole-home approach, where every team member plays a vital role in delivering exceptional care tailored to each resident’s unique needs. For me, care is about more than just meeting physical needs—it’s about creating a warm, engaging, and fulfilling environment where residents feel valued and at home.


Outside of work, I love getting creative with arts and crafts, and I always look for ways to bring creativity into the home, whether through activities with residents or adding those little personal touches that make a difference. I am proud to be part of the Auchtercrag team, where we strive every day to make a positive impact on the lives of those we care for.


Frequently Asked Questions about Auchtercrag Care Home / Auchmacoy Lodge

What types of Care is Auchtercrag Care Home / Auchmacoy Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Auchtercrag Care Home / Auchmacoy Lodge provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Auchtercrag Care Home / Auchmacoy Lodge have?

There are 71 Single Rooms.

What are the Facilities & Services at Auchtercrag Care Home / Auchmacoy Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Auchtercrag Care Home / Auchmacoy Lodge to the centre of Ellon?

0.6 mile(s) as the crow flies, distance by road may be significantly further.