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Auchtercrag Care Home / Auchmacoy Lodge has a Review Score of 8.7 (8.657) out of 10, based on 7 reviews in the last 2 years. Over all time Auchtercrag Care Home / Auchmacoy Lodge has 22 reviews.
Review from B W (Son of Resident) published on 13 May 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jim P (Resident) published on 26 July 2018
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.7 (8.657) out of 10 for Auchtercrag Care Home / Auchmacoy Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.634 for Auchtercrag Care Home / Auchmacoy Lodge is calculated as follows: ( (58 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 82 Ratings = 4.634
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.023 Points relating to the number of positive Reviews for Auchtercrag Care Home / Auchmacoy Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 6 Positive Reviews ÷ 14.2 = 0.423
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Dec 2024
How well do we support people's wellbeing? |
Weak
(2) |
How good is our leadership? |
Weak
(2) |
How good is our staff team? |
Weak
(2) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 03 Mar 2025
Self Funding Residents
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Job Title: Deputy Care Home Manager
With over 18 years of experience in care, I have dedicated my career to ensuring that residents receive the highest quality, person-centred support. Over the years, I have worked in various roles across the sector, allowing me to develop a deep understanding of what it takes to create a truly supportive and enriching care environment.
I hold a degree in Health and Social Care, and my passion lies in fostering a whole-home approach, where every team member plays a vital role in delivering exceptional care tailored to each resident’s unique needs. For me, care is about more than just meeting physical needs—it’s about creating a warm, engaging, and fulfilling environment where residents feel valued and at home.
Outside of work, I love getting creative with arts and crafts, and I always look for ways to bring creativity into the home, whether through activities with residents or adding those little personal touches that make a difference. I am proud to be part of the Auchtercrag team, where we strive every day to make a positive impact on the lives of those we care for.