Burnside Nursing Home

Borrowmuir Hills, Laurencekirk AB30 1HW
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9.6 69 Reviews
  • Burnside Nursing Home, Laurencekirk
Burnside Nursing Home is a purpose-built facility, with en-suite rooms and spacious living areas, where residents recieve a friendly service and have an active lifestyle supported.

The provider believes in focusing on the well-being of the individual, offering one-to-one sessions and supporting decisions to personalise their environment.

Sustainable solutions with an emphasis on the sound management of health and well-being are the target of experienced professionals, trained to understand both the physical and mental needs of clients.

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Care Provided by Burnside Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Melville (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Burnside Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Burnside Nursing Home Reviews (69)

Total of 69, showing 41-60
9.6

Burnside Nursing Home has a Review Score of 9.6 (9.565) out of 10, based on 15 reviews in the last 2 years. Over all time Burnside Nursing Home has 69 reviews.

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Date Published

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Review from C C (Friend of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care in the unit where my friend resides is good. The carers are kind and friendly and the unit has a good atmosphere. They all appear to work well as a team.

Reply from Marion Gordon, Home Manager at Burnside Nursing Home

Hi C C, thanks very much for your review. The Burnside team are glad you are happy with your friend's care.


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Review from I W (Daughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, considerate, quick to pick up on my mother's likes and dislikes.
Care staff were gentle and took time to take Mother to the garden when warm, even downloaded music she said she liked.

Reply from Marion Gordon, Home Manager at Burnside Nursing Home

Hi I W. Thank you very much for your kind review. The team works hard to listen to our residents' needs and it means a lot that their efforts are appreciated.


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Review from Madge D (Wife of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Burnside from another home in August 2018 and was settled in quickly with no problems. He always looks very comfortable, clean and pain-free, he is unable to communicate and walk but still manages a smile now and again. I am delighted to see him so settled.

Reply from Marion Gordon, Home Manager at Burnside Nursing Home

Hi Madge, at Silverline Care we strive to provide high quality care for our residents and peace of mind for their families so your kind review is very much appreciated. Thank you.


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Review from Carol G (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care my father is receiving at Burnside. The carers in his unit are extremely professional and always very helpful and friendly. They have helped my dad get back to his sociable self. Any situation that has arisen has been dealt with in the proper manner and I am always
kept up to date. I have already recommended Burnside to a work colleague whose mum now also stays there.

Reply from Helen Kinnaird, Regional Operations Manager at Burnside Nursing Home

Many thanks for your review, your comments are very much appreciated by the team.


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Review from Karen C (Daughter of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents had a 2-week respite care following a major illness.
Everything was well communicated between the staff and they were all aware of their individual needs. We were welcomed by management and staff on arrival. Their rooms were arranged for a bedroom and sitting area to allow them care
and privacy. They were very grateful for this. Staff were always attentive and could not do enough to help. They kept a very watchful eye on my dad to recuperate from his illness but allowed him his own space to regain his independence.
Food was excellent and without his time in Burnside, my dad's health would not have been at the much-improved level he was at when he went home. The time gave my mum the help she needs with daily living while my dad recuperated, and gave myself peace of mind knowing they were both being very well looked after and I could always ask staff what I needed to know. I am very grateful to all concerned and would have no hesitation in recommending Burnside.

Reply from H Kinnaird, Regional Operations Manager at Burnside Nursing Home

Thank you for your lovely review. I will make sure your very kind thoughts are passed onto the team at Burnside.


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Review from Christine W (Granddaughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic with the residents and visitors. Nothing was ever too much trouble. When my grandmother had to go into a home I had no question that it had to be Burnside. Two of my great grannies were residents for many years. The communication from staff is faultless. I would highly recommend
this home to anyone.

Reply from H Kinnaird, Regional Operations Manager at Burnside Nursing Home

Many thanks for your review, your comments are really appreciated. Thank You.


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Review from Elsie W (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum wasn't in Burnside for long. She was very poorly. Staff were excellent. I spent quite a bit of time there and was always made welcome. They always treated mother with dignity and respect. Mum just didn't have long to enjoy the facilities.

Reply from H Kinnaird, Regional Operations Manager at Burnside Nursing Home

Many thanks for your review, we really appreciate your taking the time to feedback and comment on the care at Burnside. Thank you.


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Review from Kenny B (Son of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The premises are set in a quiet area with good views of the countryside. A large pleasant secure garden area to the rear is provided for use by the residents/visitors. Inside, the building is bright and clean and there always seems to be sufficient staff on duty. Both management and staff are friendly
and helpful and from what I have seen are keen to encourage residents to do as much for themselves as they can.

Reply from H Kinnaird, Regional Operations Manager at Burnside Nursing Home

Many thanks for review of Burnside Care Home, your comments are really appreciated. Thank you.


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Review from John S (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Burnside since May 2017. The accommodation overall is good, although the room could be a bit bigger.


He is well cared for in his day to day needs, laundry, food etc.
He is very well looked after medically with no hesitation to calling for a doctor if necessary,
All the staff

treat my father well and with a lot of respect. They are very good at persuading him to carry out personal care.


He enjoys the trips out in the mini-bus that the care home run.


Overall, I am more than happy with how my dad is being cared for.


Reply from Rachel Dryden, CEO at Burnside Nursing Home

Thank you for your feedback.


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Review from Darren R (Grandson of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents seem happy and well looked after most of the time although a bit more regular visits for those unavailable to feed themselves like my Gran would be good. Rooms are a bit dated but given the budget etc it is as expected.


Food, refreshment and entertainment are very good and active attempts

to get my Gran and even my Grandad involved even though he is not a resident but visits every day and gets meals too which is great.

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Review from Diane D (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was given a consistent and loving care in her time at Burnside Care Home.
The staff individually and collectively enabled her to make the most of her last year of life by finding out her needs and interests and making sure she could still enjoy them.
We were all made to feel at home there and
that our feelings and wishes were important. I am so glad this particular home was recommended to us.

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Review from Alison M (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff, especially carers are excellent. They certainly go the extra mile. Cleaners are also excellent and are respectful of belongings, management is also very approachable. I feel as a family, we communicate with the home very well, they are very welcoming. Regarding food - it varies according to my
mother but that is maybe a personal thing or how she is feeling. Access to home - the road is terrible and is not wheelchair friendly, it is getting worse.

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Review from Kay L (Daughter of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care and kindness shown to both my mother and father at a very difficult time in their lives to be excellent. My mother had many nursing needs and everyone went about their duties in such a friendly yet professional way that she felt secure and happy in their care. My father was able to
be with my mother all day due to the excellent way they had arranged the rooms. They had an amazing chair for my mother to use and she was able to go outside into the beautiful garden. The smile on her face was something we will never forget and we will always be grateful to the staff for making this possible. Nothing was ever too much trouble and their dedication was without fault. The staff also could see the needs of my father and supported him throughout the saddest time of his life. It was touching to see the genuine way the staff cared for both my parents and I knew without any doubt they were in safe hands which, as their daughter, was a comforting feeling.

Reply from Rachel Dryden, CEO at Burnside Nursing Home

Thank you so much for your lovely feedback.


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Review from J B (Son of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention of all the staff at Burnside was excellent. The rooms were ideal for all mum's needs. The staff were always there to look after mum and all her needs.

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Review from R M (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Burnside for only a few months having moved there from respite care at another home in the area. She was much happier at Burnside and felt there was more attention to her care than previously experienced. Had one negative experience with one member of staff from a different area of the
home and had concerns over a resident with dementia who would try to enter her room, otherwise very positive. Staff were excellent, particularly with my wife and I during the time my mum passed away. Very caring and helpful at a difficult time.

Reply from Helen Kinnaird, Regional Operations Manager at Burnside Nursing Home

We apologise that some aspects of you mother's stay in Burnside Care Home were partly negative, and we appreciate that this did not take away from the excellent care you received. Silverline Care strives to ensure that all experiences in our Care Homes are positive and that our residents and their families feel valued. We will take on board your comments and work hard to ensure that your concerns are actioned. I thank you for your review and appreciate your feedback.


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Review from C B (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Burnside since February 2016.
The standard and quality of care she has received has been and is excellent. The entire range of care staff is approachable, understanding and helpful when we have made enquiries or asked for help.
My mother has expressed constant praise
on all the staff and repeats "how good they are". It is reassuring that she is receiving such a high level of supportive care.

Reply from Rachel Dryden, CEO at Burnside Nursing Home

Thank you for your feedback. I'm glad you're happy with your mother's care and support at Burnside.


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Review from Kay H (Niece of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burnside is a lovely friendly home. It very much creates the feeling of 'home'. I fully believe my aunt is cared for by warm, caring and friendly individuals. There always appears to be plenty staff watching over and intermingling with residents. On a personal note whenever we visit we are made very
welcome and can enjoy a cup of coffee/tea with my aunt. I am extremely happy with the care and attention my aunt receives which provides peace of mind to the family.

Reply from Marion Gordon, Home Manager at Burnside Nursing Home

Thank You very much for your kind and reassuring words, we very much appreciate your feedback and support and will pass on to our staff looking after your aunt


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Review from Alice E (Resident) assisted by family/friend published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very friendly and accommodating.

Reply from Marion Gordon, Home Manager at Burnside Nursing Home

Thank you for your kind words, we appreciate the positive feedback.
I will pass this onto our staff


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Review from Bill R (Friend of Resident) published on 1 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting an elderly lady who is the mother of a friend for the past year and have found the care home to be providing a very good level of all round care. The staff are always friendly and ready to engage with the visitors. They have also been responsive to discussing any issues mentioned
about the resident and have been prompt at following these up.
The facilities appear very good and interaction between staff and residents is a happy one. The home and rooms always appear clean and well decorated.
Over winter the lady in question was poorly but the staff were very attentive and she has recovered well with their nursing.

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Review from Alexander C (Resident) assisted by family/friend published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy, the staff are excellent. Food is good.

Reply from Rachel Dryden, CEO at Burnside Nursing Home

Thank you for your feedback. I'm pleased you're content with everything at Burnside.


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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Burnside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.565 for Burnside Nursing Home is calculated as follows: ( (114 Excellents x 5) + (51 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 177 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burnside Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Aug 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Marion

Marion Gordon

Job Title: Home Manager

Joined: 1990

Marion is one of Silverline Care’s longest-serving team members, having joined Burnside Care Home when it first opened in 1990. Marion started as an enrolled nurse then went on to do her diploma in Nursing.


Marion says she is very happy to be part of Silverline, a very caring company with a clear vision.
She added: “Being a home manager is a very tough job at times but one which can be very rewarding. At Silverline Care, we act with integrity towards all of our residents and we are constantly sharing ways to achieve excellence with our other homes in Scotland and Yorkshire.”