Please report to reception where visitors will be asked to sign in.
Parking is available in the car park directly outside of the care home.
Crimond House has a Review Score of 9.7 (9.669) out of 10, based on 13 reviews in the last 2 years. Over all time Crimond House has 31 reviews.
Review from William K (Son of Resident) published on 22 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Crimond House Care Home at Crimond House
Thank you for your kind review. We're so glad to hear that your mother has settled in well and that you've felt supported over the past three years. Taking the pressure off families and ensuring open communication is so important to us, and it's wonderful to know that this has made a positive difference for you. Thank you for trusting us with your mother's care and for sharing your experience!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C N (Daughter of Resident) published on 18 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Crimond House Care Home at Crimond House
Thank you so much for your kind words about Crimond House. We're delighted to hear that you and your family are happy with the care your mum receives. It's wonderful to know that our team's efforts to provide a welcoming, supportive environment and maintain good communication are appreciated. Keeping your mum safe, comfortable, and cared for is our priority, and your feedback means a lot to us. Thank you again for sharing your experience!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline F (Daughter of Resident) published on 13 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Crimond House Care Home at Crimond House
Thank you for your heartfelt review and for trusting us with your dad's care over the past four years. It's wonderful to hear that you have peace of mind knowing he is well looked after. Our team takes great pride in being approachable, friendly, and attentive, and it means so much to us that you've noticed and appreciated this. Your recommendation is truly valued, and we're grateful for your kind words. Thank you for sharing your experience!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynda B (Daughter of Resident) published on 13 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Crimond House Care Home at Crimond House
Thank you for such kind and thoughtful words about Crimond House. We're delighted to hear that your mum feels safe, well cared for, and happy here. It's wonderful to know she enjoys the food and finds our colleagues brilliant - this truly means the world to us. We're also pleased that you've noticed the effort we put into maintaining a clean and welcoming environment, as well as ensuring personal items are handled promptly. Thank you for taking the time to share your experience!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H G (Sister of Resident) published on 25 January 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Care Home Representative at Crimond House
Thank you for sharing your positive experience at Crimond House! We're delighted to hear that our team's attentiveness and the home's overall environment meet your expectations. It's wonderful to know that the cleanliness, meals, and warmth of our home contribute to the happiness of our residents. Your kind words are greatly appreciated, and we look forward to continuing to make Crimond House a welcoming place for all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I C (Brother of Resident) published on 24 November 2023
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Cameron, Care Home Representative at Crimond House
Thank you for taking the time to share your feedback about Crimond House. We're glad to hear that your relative is happy and settled in our care home. It warms our hearts to know that they are well-cared for, enjoy our delicious food, and appreciate the cleanliness of our home. We understand that you have some minor concerns, and we truly value your input. Please don't hesitate to discuss these with our team prior to or during your next visit. We're here to listen, address any issues, and continuously improve to ensure the best possible experience for your loved one. Thank you for entrusting us with the care of your relative. We're honoured to be a part of their journey and look forward to providing ongoing support and comfort.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracy M (Granddaughter of Resident) published on 22 November 2023
Submitted via Website •
Report
Overall Experience
3.0 out of 5
Reply from Cameron, Care Home Representative at Crimond House
Thank you for sharing your feedback with us. We greatly value your input. Your granny's happiness and well-being are our top priority, and we strive to provide a comfortable and nurturing environment for all our residents. We understand that change and transitions can sometimes be unsettling, and we appreciate your understanding of our staffing arrangements. Rest assured that we have dedicated mentors within each unit who are familiar with our residents, ensuring continuity of care and familiarity. At Crimond, we are committed to continuously improving our services, and we welcome the opportunity to discuss your concerns further. Please contact our management team directly to discuss anything in more detail. Our team is always here to listen and address any questions or suggestions you may have. Thank you for choosing our care home as a trusted place for your granny's well-being.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard M (Son of Resident) published on 20 November 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Care Home Representative at Crimond House
Thank you for sharing your positive experience with us! We're delighted to hear that you value the professional care environment at our home. Our colleagues take pride in being friendly and always available to answer any questions you may have regarding your father's care. It's heartwarming to know that your father is content and enjoys cheerful interactions with our staff. We prioritise resident engagement and make sure they're not left to their own devices unless they specifically wish to be. Your feedback means a lot to us, and we'll continue to provide the highest level of care and support for our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Moira H (Sister of Resident) published on 16 November 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Care Home Representative at Crimond House
We're delighted to hear the positive feedback about Crimond House. It brings us immense joy to know that your brother is very happy and well looked after by our dedicated staff. Maintaining a clean and tidy living space is crucial to us. Our colleagues are trained to provide exceptional care with a high level of service, and we're pleased to know that their helpfulness has positively impacted your brother's experience. We are humbled by your confidence in our ability to deal with any questions or concerns promptly. At Crimond House, we take pride in creating a warm, welcoming environment where our residents can feel safe, supported, and cared for. Your kind words of appreciation assure us that our care approach aligns with our vision.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth F (Daughter of Resident) published on 16 November 2023
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Cameron, Care Home Representative at Crimond House
We deeply appreciate your kind feedback about Crimond House Care Home. Our dedicated staff ensures that your folks receive excellent care and promptly informs you about any issues or updates. We strive to create a warm and welcoming environment for our residents and their families. The food provided is enjoyed by your folks, and we appreciate your feedback regarding the entertainment, it brings us joy to know that they still find enjoyment in it. Thank you for choosing Crimond House. We are committed to the well-being and satisfaction of your folks, and we're here to support you every step of the way.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison D (Power of Attorney of Resident) published on 16 November 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Care Home Representative at Crimond House
Thank you for taking the time to leave such a wonderful review of Crimond House care home. Our colleagues take pride in providing individualised care for our residents and they encourage interaction and activity to maintain a high quality of life. We appreciate your feedback and look forward to continuing to provide compassionate care for our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Naomi M (Daughter of Resident) published on 8 November 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Care Home Representative at Crimond House
We appreciate your kind words about your Mum's experience at Crimond House. Providing a safe, happy, and caring environment is our top priority for all our residents. Our dedicated team, including our managers and maintenance staff, work diligently to ensure that everything is spotless and needs are met promptly. Thank you for your trust in our team!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Evelyn B (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pauline Gerrie, Manager at Crimond House
Thank you for the positive review for Crimond; the team at Crimond works hard to make sure that high standards of care are provided to the clients. Staff will continue to make sure that care needs are met and that clients are kept safe and secure at all times.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R M (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pauline Gerrie, Manager at Crimond House
Thank you for the positive review for Crimond, the team at Crimond work hard to make sure that high standards of care are provided to the clients. Staff will continue to make sure that care needs are met and that clients are kept safe and secure at all times
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia M (Sister of Resident) published on 27 June 2022
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Pauline Gerrie, Manager at Crimond House
Management met with the family when issues were raised, and reassurance was given that we will rectify these issues and continue to provide high standards of care. Crimond will continue to make sure that clients' needs are met.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eileen M (Wife of Resident) published on 20 June 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Isobel M (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Pauline Gerrie, Manager at Crimond House
Thank you so much for the positive review of Crimond House. The team at Crimond work hard to ensure that the residents are cared for to a high standard and that they feel safe and secure at all times.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie F (Cousin of Resident) published on 29 June 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Pauline Gerrie, Manager at Crimond House
Thank you so much for the positive review of Crimond House. The team at Crimond work hard to ensure that the residents are cared for to a high standard and that they feel safe and secure at all times.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jhari P (Husband of Resident) published on 29 June 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Pauline Gerrie, Manager at Crimond House
Thank you so much for the positive review of Crimond. The team at Crimond work hard to ensure that the residents are cared for to a high standard and that they always feel safe and secure. It is a pleasure caring for your husband.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Niece of Resident) published on 28 June 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.669) out of 10 for Crimond House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.669 for Crimond House is calculated as follows: ( (113 Excellents x 5) + (28 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 151 Ratings = 4.669
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Crimond House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Oct 2023
| How well do we support people's wellbeing? |
Good
(4) |
| How good is our leadership? |
Very good
(5) |
| How good is our staff team? |
Good
(4) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2005
I have worked for Meallmore since 2005. Working as a nurse and then progressing to a deputy manager.
I have a diploma in Adult nursing, HND in administration and SVQ level4 in leadership and management. I am extremely passionate about the care and support offered to the residents in Crimond.
I enjoy working at Crimond, spending time with the residents and working with a well-trained team.
I pride myself in ensuring residents receive the care they would like and activities that support them to feel happy and at home at Crimond.
Outside of work, I have two sons who are my life, spending my time with them, going on family holidays and socialising with friends.
Job Title: Clinical Lead
Joined: 2018
I have worked with Meallmore since 2018. I have a diploma in higher education in adult nursing. Previously I worked with adults who have disabilities.
I love walking my dog and skulls, I enjoy different movies.
I enjoy working at Crimond as the clinical lead as it’s a caring profession and is rewarding. I enjoy the different challenges that there are and learning new skills. I am passionate about the excellent care and clinical support. I am always happy to speak to residents and their loved ones about the best support our team can give.
Job Title: Activities Coordinator
Joined: 2023
I joined meal more in 2023. I have previously worked for another provider as an activities coordinator and this is what I enjoy doing the most.
I enjoy crafty work and being out in the community
I feel a buzz when I come to work in Crimond, and I enjoy what I am doing by bringing new adventures to the care home.
I am always happy to meet new residents, and find out about their likes, dislikes and anything new they would like to try. I make it my mission to make everyone smile and have fun living at Crimond.
