Crimond House

Crimond, Fraserburgh AB43 8QJ
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9.7 31 Reviews
  • Crimond House, Fraserburgh
Crimond House is a high quality, personalised nursing care for older people, including those with dementia and other related conditions.

The home offers 54 fully furnished en-suite bedrooms finished to exceptionally high standards. There is also some of the latest technology to ensure the safety, well-being, and mobility of residents, allowing them to retain as much of their independence as possible.

Crimond House is committed to developing a relaxed and happy home where people enjoy living and working. They offer residents a variety of activities that can be tailored to their needs to ensure they can socialise and continue to enjoy hobbies.

There are seven spacious lounge/dining areas so residents can choose where to enjoy the nutritious meals prepared by the highly skilled catering team.

The landscaped gardens are safe, secure and easily accessible, providing an attractive area to sit and relax or enjoy a spot of gardening. Residents can also choose to pop into the hairdressing and beauty salon for a spot of pampering.

Provision of first class care encourages residents, and their families, to participate in the home’s commitment to quality and become fully involved at all stages of care planning, as well as many other aspects of care home life.

There is access to paramedical staff, including physiotherapists and podiatrists, and there is full medical support from local GPs, the local hospital and the Community Mental Health Team. The home is conveniently located in Crimond, close to local shops and amenities.

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Care Provided by Crimond House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pauline Gerrie (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Crimond House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,505 – £1,505
    • Self-Funded Nursing Care £1,505 – £1,505
    • Self-Funded Nursing Dementia Care £1,505 – £1,505
    • RESPITE Self-Funded Residential Care £1,505 – £1,505
  • (these prices are only a guideline, please contact Crimond House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please report to reception where visitors will be asked to sign in.


  • Parking

  • Parking is available in the car park directly outside of the care home.


Crimond House Reviews (31)

Total of 31, showing 21-31
9.7

Crimond House has a Review Score of 9.7 (9.669) out of 10, based on 13 reviews in the last 2 years. Over all time Crimond House has 31 reviews.

Overall Experience

  • 18
  • 9
  • 3
  • 1
  • 0

Date Published

31
4
4
13
18

Review from Roger S (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities, ambience and staff are all very good. I think dad has calmed down latterly but I can only praise Crimond House and staff very highly as I know how my dad can be quite a handful!

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Review from Jane R (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very good and helpful and have a good interaction with my mother. It is such a relief to know she is in a safe place and being looked after. The Covid situation has been handled very efficiently.

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Review from Diane R (Mother of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has only been here for six weeks but they (staff) have quickly known his needs, likes and dislikes which is reassuring to know because of his lack of vocabulary and communication skills. Encouraged to phone and enquire how his day has been if haven't visited. Staff are welcoming and nothing seems
too much trouble and if I've queried anything, it's been dealt with promptly. Can't comment on facilities, activities or food and drink because my son is peg fed and so has limited meals but the ones I have seen look lovely.

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Review from Susan S (Wife of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being the sole carer for my spouse for 19 months, I was very relieved for him to be given a room in Crimond House Care Home.
The staff have been very sympathetic and extremely helpful. Not only the care staff but also the domestic staff and with special thanks to the handyman. Nothing is too
much (or too little) trouble.
The rooms are always clean and tidy, laundry is promptly dealt with and returned in good fashion. The food is good. The staff are friendly. It all made it easy for my husband to settle in and for me to feel comfortable with the situation.

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Review from Jennifer D (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Inconsistent care. Okay for spells but unfortunately experienced unacceptable lapses in care. This takes its toll on the resident and family.
In my opinion not enough staff. Definitely do not recommend as same problems kept cropping up.

Reply from Louise Marshall, Aberdeenshire Area Manager at Crimond House

We have reflected on this complaint and have worked hard to restore confidence in the service provided at Crimond House. This has resulted in a positive Care Inspectorate inspection very recently, and a grade increase.
Whilst we are disappointed that we could not meet the expectations of this relative, we continue to focus on and promote collaborative working to ensure high standards of care for our residents. Our new Home Manager is very committed and will support Crimond House to go from strength to strength as we move forward.


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Review from T B (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is receiving a good high standard of care from the staff, all the staff from domestic cleaners to activities and maintenance. A good variety of activities and live entertainer at least once per week.
I see that staff are called in for training days which is good not only for the staff but improves
the care given to my mum.

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Review from Anita C (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are in care. They are very happy and the staff are excellent. I live three hours away but I'm kept informed of any problems at all times. Very caring staff my parents are treated like family. If I have any questions or concerns they are dealt with right away. I would recommend this care
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Review from R B (Niece of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my Uncle since October 2017 when he moved into Crimond House. I have found the staff very helpful, caring and pleasant. Nothing is ever too much trouble. I have had challenging times with his health and the staff have all been very supportive and done everything possible to help
my Uncle. I honestly can't fault the staff and I am always made welcome.

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Review from W J (Son of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having viewed other care homes in Aberdeen/Aberdeenshire, we were immediately impressed with Crimond and very relieved that my parents were offered residency. Management and staff are very understanding and they ensured that the move for my parents was smooth and handled very professionally. Any issues
we raise are handled quickly and we are also kept well informed of any medical or personal issues that require action. My Parents are very happy and feel well looked after at Crimond and that is very important.

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Review from Andrew E (Son of Resident) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As my mother is in care at Crimond House Care Home for 6 weeks emergency respite I feel that the staff and facilities are good.


The staff endeavour to help with any queries if you ask them, however, there is a procedure to go through if you require any special needs of care if you do not ask them

they will not know.


I have found the care home pleasant and all the staff have been nice to my mother and try to keep her spirits up when there are times she is feeling down.


I find the facilities clean and tidy in circumstances which must be very hard to maintain at times however as mentioned the staff are always there to help if I ask.


Reply from Arlene Campbell, Manager at Crimond House

At Crimond House Care Home all clients have an assessment prior to admission to ensure we can meet the potential clients' needs. On admission, staff meet with the client and family to ensure further information is provided to staff to help formulate their plan of care. Clients and family members are continually involved in the care planning process.


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Review from Sandra K (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are moved about regularly so there is no continuity and they must spend most of their time reading care plans to update on residents care/medication etc...
I have been assured that issues would be put on mums file on the computer and later found out it was not done.
Although to be fair most
of the staff are always pleasant towards us and caring with mum, but there is a severe lack of communication.

Reply from Arlene Campbell, Manager at Crimond House

We were extremely disappointed to receive this review, which we do not feel is typical of the overall care and attention our residents and relatives receive at Crimond House.


We actively encourage our stakeholders to utilise our complaints procedure if dissatisfied with any aspect of our service. Unfortunately, in this case, the complaints procedure was not followed.


We have since spoken with Sandra and apologised that her experience of Crimond House was not as it should have been. We have focussed on improving communication, and the feedback we have received indicates satisfaction with what has been implemented.


The care and wellbeing of our residents is always our highest priority, and we aim to ensure that our communication with families remains strong as we move forward.


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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Crimond House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.669 for Crimond House is calculated as follows: ( (113 Excellents x 5) + (28 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 151 Ratings = 4.669

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crimond House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 25 Oct 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (3)

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Pauline Gerrie

Job Title: Home Manager

Joined: 2005

I have worked for Meallmore since 2005. Working as a nurse and then progressing to a deputy manager.


I have a diploma in Adult nursing, HND in administration and SVQ level4 in leadership and management. I am extremely passionate about the care and support offered to the residents in Crimond.


I enjoy working at Crimond, spending time with the residents and working with a well-trained team.


I pride myself in ensuring residents receive the care they would like and activities that support them to feel happy and at home at Crimond.


Outside of work, I have two sons who are my life, spending my time with them, going on family holidays and socialising with friends.


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Lesley Castellano

Job Title: Clinical Lead

Joined: 2018

I have worked with Meallmore since 2018. I have a diploma in higher education in adult nursing. Previously I worked with adults who have disabilities.


I love walking my dog and skulls, I enjoy different movies.

I enjoy working at Crimond as the clinical lead as it’s a caring profession and is rewarding. I enjoy the different challenges that there are and learning new skills. I am passionate about the excellent care and clinical support. I am always happy to speak to residents and their loved ones about the best support our team can give.


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Lynn Massie

Job Title: Activities Coordinator

Joined: 2023

I joined meal more in 2023. I have previously worked for another provider as an activities coordinator and this is what I enjoy doing the most.


I enjoy crafty work and being out in the community
I feel a buzz when I come to work in Crimond, and I enjoy what I am doing by bringing new adventures to the care home.


I am always happy to meet new residents, and find out about their likes, dislikes and anything new they would like to try. I make it my mission to make everyone smile and have fun living at Crimond.