Dounemount Care Home

Gellymill Street, Macduff, Banff AB45 3QL
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9.8 37 Reviews
  • Dounemount Care Home, Banff
Dounemount Care Home offers nursing, dementia and respite care in modern and purposely adapted safe and comfortable facilities to ensure high-quality care, delivered by a highly trained team.

Each room benefits from views towards the River Deveron and residents are encouraged to personalise their room to create a homely feel and make it their own space. The care home's grounds provide a number of areas to enjoy the day and residents can take part in a range of activities.

The activities have something for everyone, including socialising, pursuing hobbies or learning something new. Dounemount does not only care for its residents but goes above and beyond to ensure residents truly feel at home.

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Care Provided by Dounemount Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Amanda Stofka (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 3

Funding & Fees Guide for Dounemount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £1,600
    • Self-Funded Nursing Dementia Care £1,500 – £1,600
    • RESPITE Self-Funded Nursing Care £1,500 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,600
  • (these prices are only a guideline, please contact Dounemount Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • open visiting times


  • Parking

  • car park at the home


Dounemount Care Home Reviews (37)

Total of 37, showing 1-20
9.8

Dounemount Care Home has a Review Score of 9.8 (9.830) out of 10, based on 16 reviews in the last 2 years. Over all time Dounemount Care Home has 37 reviews.

Overall Experience

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  • 3
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Date Published

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Review from V S (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff team go above and beyond with the care and support of residents. Particularly appreciative to staff team recently on mum's 90th birthday. When myself and family couldn't visit due to COVID the staff went above and beyond to make this such a special day for mum. Such a joy to see
mum so animated afterwards in giving us all the details about her special birthday.

Reply from Amanda Stofka, Home Manager at Dounemount Care Home

Thank you for your lovely review, we appreciate your positive feedback.


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Review from C B (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A bright and clean home, spacious with a lovely atmosphere. Very welcoming. Provides excellent care with regular stimulation for the residents which is so vital for their wellbeing. the staff are excellent and very professional and attentive to the residents. Friendly cheerful staff. Nothing is too
much trouble. I have seen quite a few nursing homes in various parts of the UK but not one of them comes up to the high standards of Dounemount Care Home. Happy and content residents. Highly recommended.

Reply from Amanda Stofka, Home Manager at Dounemount Care Home

Thank you so much for your lovely review we appreciate your positive feedback.


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Review from Lorna M (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for over a year now, we are delighted with the service, everyone is very approachable and friendly! It's always clean and organized. They do lots of activities with mum and she seems to be very settled and has put weight on since being there. We can't thank them enough
for everything- keep up the great work.

Reply from Amanda Stofka, Home Manager at Dounemount Care Home

Thank you for your lovely review, we are so happy that your mum is settled at Dounemount.


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Review from Kay R (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Dounemount Care Home for just over a year now. In that time she has had the best care we could ask for, always keeping in touch with family by telephone when any changes in Mum's circumstances.
Always doing activities each afternoon with singers, animal visits inside or outside
and games to name a few. Or out in the community for lunch, shopping etc.
Regular posts on social media which is great for her family who can't visit as often as they would like to due to them staying abroad.

Reply from Amanda Stofka, Home Manager at Dounemount Care Home

Thank you for your lovely review, we are so happy that your mum is happy at Dounemount.


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Review from A M (Wife of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been in the home for approximately one month. However, I have noticed that the staff are very helpful and caring when dealing with the residents. It's always a nice atmosphere when visiting.

Reply from Amanda Stofka, Home Manager at Dounemount Care Home

Thank you for your lovely review, we appreciate your feedback.


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Review from A B (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dounemount Care Home have made mum feel so welcome and have gone out of their way to accommodate specific requirements. Staff have been friendly and approachable very much with a ‘can do’ attitude. Issues have been dealt with quickly and efficiently. Suggestions have been welcomed. In short, they have
bent over backwards always with the resident's best interests at heart. And I can’t praise the activities and entertainment which is laid on highly enough. Lots of variety and something for everyone. Keep up the great work!

Reply from Amanda Stofka, Home Manager at Dounemount Care Home

Thank you for your great review and we are all happy that mum has settled in and enjoying all the entertainments.


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Review from A D (Son of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home with excellent, caring staff that are well managed. All residents treated with respect with their physical and mental well-being being met by staff that go the extra mile beyond their job description.

Reply from Amanda Stofka, Home Manager at Dounemount Care Home

Thank you for your wonderful review, it means a great deal to all of us at Dounemount.


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Review from Karen P (Daughter-in-law of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for over six years now and has always received excellent care. Staff are kind, caring and so very understanding. Family are always made to feel welcome when visiting and we are kept up to date with any changes or anything we need to know either in person or by phone.
The home provides a comfortable and safe environment and the ongoing improvements are really enhancing the residence. The new manager has a real vision of how she wants the home to be and clearly wants the best possible for all the residents.

Reply from Amanda Stofka, Home Manager at Dounemount Care Home

Thank you so much for your lovely review, we are glad your mother-in-law is happy here at Dounemount.


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Review from H L (Sister of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very pleasant and helpful. I'm always kept informed about anything concerning my relative. It's a lovely atmosphere whenever I go and I'm more than happy with everything and the service they provide to the residents.

Reply from Amanda Stofka, Home Manager at Dounemount Care Home

Thank you for your lovely review, we are glad you and your relative are happy at Dounemount.


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Review from Robert P (Husband of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife arrived at Douinemout a year ago her physical and mental health have much improved. Weight up largely because she now eats well and adjustments to medication have improved her mood.
A new manager has just been appointed and she is obviously determined that Dounemount – which was recently
upgraded by the Care Inspectorate to 4s on all criteria – will undergo refurbishment on a rolling basis, with revamped communal bathrooms and redecoration of rooms already underway.
Company Values are listed as being kind, passionate, trusted, respectful and inclusive. Dounemount is fortunate to have a stable workforce who form a strong, active team who all, in their different ways, engage well with the residents. All these targets are met and I have benefitted from feeling like one of the family as it has let me continue to play a part in caring for my wife - an important part of my coping strategy.

Reply from Amanda Stofka, Home Manager at Dounemount Care Home

Thank you for your lovely review, I'm glad to hear your wife is happy at Dounemount.


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Review from A M (Daughter-in-law of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has vascular dementia and has been cared for by the staff at Dounemount for almost two years now. They have shown her, and us, nothing but kindness in that time. My mother-in-law can show some challenging behaviour and her dementia is progressing quickly, but the staff are patient with
her and keep us updated about everything regarding her care needs. Having a loved one in care is not easy, but Dounemount has made a very difficult time for us as a family as easy as it is possible to be. A special mention must go to one of their registered nurses in particular for her compassion and understanding.

Reply from Amanda Stofka, Home Manager at Dounemount Care Home

Thank you for taking the time to leave us a review - it's greatly appreciated and makes our team feel valued.


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Review from C B (Son of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly four years and the care she has received has been excellent. The staff go above and beyond to help us as a family make my mother's life as enjoyable as possible. During this recent hot weather, they have prepared my mother to get out and about in her wheelchair
so we can enjoy the weather with her. Nothing is too much bother for the brilliant staff. Thank you all.

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for your lovely review, we are very pleased to hear your mum is happy at Dounemount.


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Review from M G (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Dounemount for 10 months now and is very happy there. The staff are brilliant with her and it’s lovely seeing their interactions. She celebrated her 90th birthday recently and they made the day really special for her. The entertainment is varied and often which my mother enjoys.
She is well looked after, and well fed and it gives us peace of mind to know she is safe and comfortable.

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for your lovely review, we are very pleased to hear your mum is happy at Dounemount.


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Review from Elaine M (Daughter of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you enter Dounemount you are greeted by friendly, happy staff, their kindness and patience are second to none and as a family member I can relax knowing my Mum is being well looked after with her dignity intact.

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for the kind review, we are pleased to hear that Mum is happy at Dounemount.


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Review from J H (Granddaughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff that are friendly and helpful. Surroundings beautiful and good wholesome meals. Lots of events are on for the residents including excursions, visitors and crafts. Would highly recommend a visit if you are thinking of using the facility.

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for your lovely review, I'm glad to hear your grandmother is happy at Dounemount.


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Review from H C (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult few years for our mother personally, she now feels very much at home in Dounemount. A warm caring approach is demonstrated by all staff who work there and is evident as they go about their duties. They use encouraging words when supporting Mum and are very responsive to her individual
needs. Any unexpected medical needs are dealt with promptly and my sister and I are confident in the high-quality nursing care provided. Mum enjoys the relaxed environment in the recently redecorated lounge, where she enjoys chatting with her fellow residents and staff alike. The dining room experience, with very well set and presented tables, gives value to eating together. Mum enjoys sitting with her friendship group for meals and looks forward to selecting from the menu. The activities and social fund events give her the opportunity to have a laugh, enjoy a sing song and generally join in.
Overall we are very happy with the care provided to Mum in this well-managed home.

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for your kind words. It gives us great joy to hear how happy your mum is at Dounemount.


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Review from Alistair M (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been residing in Dounemount for almost a couple of months now and seems very happy and settled. She is always talking about how attentive the staff are and that nothing seems a bother to them. I visit regularly, at different times, and always seem to meet someone running about with a hoover
or pushing a tea trolley. I, personally, find the staff very friendly and knowledgeable when asked about my mum's care or how she has been that day. At the end of the day, it is my mother who is there full time and she is very happy there, what more can I say?

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for the kind review, we are pleased to hear that Mum is happy at Dounemount.


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Review from J S (Niece of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in the home for several months now and I think he has settled well. The staff are very friendly and caring and seem to have a good rapport with him when I visit. He looks clean and tidy and always says he's doing fine. That's all you can ask for!

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for taking the time to leave us a review! We are glad you are happy with all we do for your uncle - he is a pleasure to care for.


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Review from Nicole B (Granddaughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses and carers at Dounemount are always going above and beyond for my Granny. Granny has good relationships will all of the carers and nurses and really enjoys staying in Dounemount. The recent renovations have made a huge difference and made it feel more homely. The staff were more than happy
to set up a wee birthday party for Granny in October and allowed us to make special memories! We, as a family, always feel welcome when we visit and were welcomed in on Christmas Day to have our Christmas Dinner with my Granny in her room! Thank you for all your hard work and dedication to the residents and visitors!

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for the kind words - it means a lot to our team.


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Review from M C (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff at Dounemount. My mum spent her last six months staying at Dounemount from April 22 till August 22. From day one mum was treated as part of the family. The staff were always cheery and smiling and went an extra mile every day nothing was ever too much trouble not only did mum receive
excellent care she enjoyed many of the varied activities from concerts, outings, and garden parties she really had a ball. All I can say is thank you so much for making mum's short stay so enjoyable.

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for taking the time to leave us a review - it's greatly appreciated and makes our team feel valued.


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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Dounemount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Dounemount Care Home is calculated as follows: ( (157 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 188 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dounemount Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Sep 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Response by Dounemount Care Home to this inspection report

Grade 4


Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (31)

Amanda

Amanda Stofka

Job Title: Home Manager

Joined: 2021

Holds an SVQ4 and a Leadership and Management qualification.


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Tom Gaine

Job Title: Clinical Deputy Manager

Joined: 2024

Tom joined the Dounemount Team in October 24 as Clinical Deputy Manager. Coming from a nursing back ground he has years of experience.


Tom has fitted in very well since starting with us, if you have any questions or queries he will be happy to help.


Julie

Julie Wilson

Job Title: Administrator

Joined: 2023

Julie has Several years of experience in Administration-based roles, always happy and willing to help out.


Jacqueline

Jacqueline Lindsay

Job Title: Clinical Lead

Joined: 2020

Registered General Nurse with years of knowledge and experience.


Martha

Martha Phiri

Job Title: Registered Nurse

Joined: 2019

Registered Nurse with specialised experience in Mental Health. Currently undergoing master's qualification.


Maureen

Maureen Otubogun

Job Title: Registered Nurse

Joined: 2023

Registered Nurse with mental health experience.


Rebecca

Rebecca Lavery

Job Title: Registered Nurse

Joined: 2013

RGN with years of experience. Night-shift Nurse at Dounemount.


Tolulope

Tolulope Salako

Job Title: Registered Nurse

Joined: 2022

Registered Nurse with mental health experience. Works Night-shift pattern at Dounemount.


Audra

Audra Duncan

Job Title: Team Lead

Joined: 2014

Holds Medication Management and SVQ level 3 qualifications.


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Stephanie Cobb

Job Title: Senior Carer

Joined: 2024

Steph joined us as Senior Carer in 2024, she holds her SVQ3.


Isla

Isla Stuart

Job Title: Senior carer

Joined: 2021

Isla holds an SVQ level 3 and medication management.


Denise

Denise Nekrews

Job Title: Activity Co-ordinator

Joined: 2020

Denise has oversight of the residents' activities and planning events within the home.


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Mark Sivewright

Job Title: Head Chef

Joined: 2024

Mark came to Dounemount as Head chef in 2024. Making all these delicious foods for the residents to enjoy, and also looking at the like and dislikes of what each resident.


Jane

Jane Buckingham

Job Title: Home Cook

Joined: 2011

Jane works in the kitchen making a range of delicious foodstuffs for the residents of Dounemount.


Shona

Shona Milne

Job Title: Kitchen Assistant

Joined: 2006

Shona works in the kitchen alongside the Cook.


Before starting her shift every morning she goes and says hello to all the residents & Staff.


Zaneta

Zaneta Sowinska

Job Title: Kitchen Assistant

Joined: 2012

Zaneta works in the kitchen alongside the Cook.


Claire

Claire Brown

Job Title: Housekeeper

Joined: 2023

Claire is our head of the department and has many years of experience.


Michelle

Michelle Downie

Job Title: Domestic Assistant

Joined: 2020

Michelle works in Dounemount ensuring that the rooms and communal areas are kept clean and tidy.


Frances

Frances Gray

Job Title: Domestic Assistant

Joined: 2003

Frances works with the domestic team at Dounemount keeping the bedrooms and communal areas clean and tidy.


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Monika Kaczmarek

Job Title: Domestic Assistant/Laundry Assistant

Joined: 2011

Monika works evenings in the laundry and also across the floor as a domestic.


Heather

Heather Smith

Job Title: Laundry Assistant

Joined: 2006

Heather works in the Laundry at Dounemount.


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Jane Munro

Job Title: Laundry Assistant

Joined: 2022

Jane works in the Laundry at Dounemount.


Chloe

Chloe Christie

Job Title: Care Assistant

Joined: 2014

Chloe has been at Dounemount for Nearly 10 years, a great team player.
Holds an SVQ 2, always willing to help.


Karen

Karen Bell

Job Title: Care Assistant

Joined: 2019

Karen has been at Dounemount since 2019 working as a care assistant, previously working as Activities at the home.


Carrie

Carrie Walker

Job Title: Care Assistant

Joined: 2021

Carrie works as a care assistant here at Dounemount,
Also helps out with residents' outings.


Daisy

Daisy Price

Job Title: Care Assistant

Joined: 2016

Daisy has worked at Dounemount for several years. Holds her SVQ2, always willing to help around the home.


Also is a dab hand at looking after the animals that live in the care home, the Cat " Meadow ", the budgies & the goldfish.


Corrine

Corrine Gray

Job Title: Care Assistant

Joined: 2015

Corrine has been employed by Dounemount for nearly 10 years and holds an SVQ2.


Iona

Iona Forsyth

Job Title: Care Assistant

Joined: 2022

Iona is a night carer here at Dounemount.


Amrita

Amrita Crighton

Job Title: Care Assistant

Joined: 2022

Amrita is a night carer here at Dounemount.


Emma

Emma Silva

Job Title: Care Assistant

Joined: 2018

Emma has been part of the Team at Dounemount since 2018, holds her SVQ 2, and works as a night carer.


Beth

Beth Alexander

Job Title: Care Assistant

Joined: 2021

Beth works as a care assistant at Dounemount and holds her SVQ2


Frequently Asked Questions about Dounemount Care Home

What types of Care is Dounemount Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dounemount Care Home provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dounemount Care Home have?

There are 34 Single Rooms.

What are the Facilities & Services at Dounemount Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dounemount Care Home to the centre of Banff?

1.0 mile(s) as the crow flies, distance by road may be significantly further.