Dounemount Care Home

Gellymill Street, Macduff, Banff AB45 3QL
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9.8 37 Reviews
  • Dounemount Care Home, Banff
Dounemount Care Home offers nursing, dementia and respite care in modern and purposely adapted safe and comfortable facilities to ensure high-quality care, delivered by a highly trained team.

Each room benefits from views towards the River Deveron and residents are encouraged to personalise their room to create a homely feel and make it their own space. The care home's grounds provide a number of areas to enjoy the day and residents can take part in a range of activities.

The activities have something for everyone, including socialising, pursuing hobbies or learning something new. Dounemount does not only care for its residents but goes above and beyond to ensure residents truly feel at home.

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Care Provided by Dounemount Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Amanda Stofka (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 3

Funding & Fees Guide for Dounemount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £1,600
    • Self-Funded Nursing Dementia Care £1,500 – £1,600
    • RESPITE Self-Funded Nursing Care £1,500 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,600
  • (these prices are only a guideline, please contact Dounemount Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • open visiting times


  • Parking

  • car park at the home


Dounemount Care Home Reviews (37)

Total of 37, showing 21-37
9.8

Dounemount Care Home has a Review Score of 9.8 (9.830) out of 10, based on 16 reviews in the last 2 years. Over all time Dounemount Care Home has 37 reviews.

Overall Experience

  • 33
  • 3
  • 1
  • 0
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Date Published

37
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21

Review from Sydney S (Brother of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in the Home for nearly a year now and, through choice, is virtually bedridden. However, the staff have been very encouraging and have persuaded her to occasionally come to the lounge in a suitable chair. This requires lifting her on a hoist but they do so willingly. They laugh and
joke with her and arrange cakes and suitable accessories for special occasions. They keep me informed of her condition and medical needs on a regular basis which is very helpful as I live too far away for visits.

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for your review. We are glad to hear you are happy with how your sister is cared for at Dounemount.


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Review from Monica S (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum settled in instantly to Dounemount Care Home, bearing in mind this was under difficult times during the first week of the pandemic but the staff were so reassuring and made the transition smooth. My mum is so well cared for and staff go above and beyond to make sure she is happy and well cared
for.

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for taking the time to write us a lovely review, we are so pleased that Mum has settled in well and that you are happy with everything.


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Review from Caroline M (Daughter-in-law of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff went over and above to arrange a special day for the resident and her husband to celebrate their 60th wedding anniversary. They provided a buffet and a cake for them and all the family. Also, there was a singer so they had a wee dance. It was a lovely day and thoroughly enjoyed by everyone.
We couldn’t thank the staff enough.

Reply from Louise Queen, Home Manager at Dounemount Care Home

We had a wonderful time celebrating a very special occasion with a very special couple and family. We are glad that you all had a lovely time too.


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Review from Ethel M (Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's fine at Dounemount and the staff are wonderful! I like going out in the mini-bus into town and doing all the arts and crafts. I enjoy it when the children come to visit from the school. I love sitting in the reception area since it has all been done up.

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for your review - it makes us happy to hear how happy you are at Dounemount!


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Review from Colin M (Son of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Dounemount on February 1st 2022. It was a difficult time for the whole family but the staff at Dounemount have made the whole experience so much easier. My mum is happy, thinks that this is her home and has settled so well. We even celebrated my mum and dad's diamond wedding at
the home last weekend - it was amazing! The staff had decorated a lounge, provided a wonderful buffet and even made a cake! They had a singer and we all applauded as my mum and dad took to the dance floor! My mum has no memory of it but it made memories for us. Wonderful place!

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for your kind review. We are pleased the admission process went smoothly and that Mum was able to settle into her new home so quickly. It was an honour for us all to help your mum and dad celebrate a very special occasion.


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Review from M B (Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic. The staff are terrific. The food is delicious.

Reply from Louise Queen, Home Manager at Dounemount Care Home

We are so glad that you are happy and content at Dounemount. Thank you for your review.


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Review from J J (Granddaughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff go above and beyond for the care my granny receives. Staff are always so welcoming when I visit the care home. The care home itself has such a homely feel as soon as you enter the front door, always clean and tidy everywhere.

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for your kind words. We are glad you always receive a warm welcome and are happy with the care your loved one receives.


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Review from F P (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service and care at Dounemount. Very friendly and helpful staff, always willing to help, always masked and take the Covid rules and regulations seriously. Car parking area requires attention, large potholes.

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you so much for your review! We are glad you are happy with the care we provide. The car park is part of our environmental action plan, although our focus is on internal renovations at present.


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Review from A G (Son of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for about four years and she is very happy there and I am very happy with the care she is receiving and all staff looking after her. Thanks for all her care and also for this Covid care.

Reply from Louise Queen, Home Manager at Dounemount Care Home

Thank you for the lovely review! We are glad you are happy with all the care Mum receives.


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Review from Anna M (Sister of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dounemount Care Home provides excellent care to my brother. He loves it there. There are lots of activities, food is lovely and the staff take a great interest in all aspects of the residents' welfare. And have done a great job during pandemic. Would highly recommend Dounemount to anyone.

Reply from Sarah Whyte, Home Administrator at Dounemount Care Home

Hi Anna, thank you very much for taking the time to lodge your positive feedback. The team have worked especially hard during COVID and deserve the recognition, so I will certainly pass on the lovely feedback, best wishes.


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Review from Alexander C (Son of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dounemount Care Home has impressed with their professional and consistent approach to the safety of its residents and is one of the few that has been able to keep the Covid virus from affecting any resident. I am extremely grateful for their diligence.
My mother has found it difficult to settle, however,
Dounemount has informed the family of any issues and I know they have worked hard to make my mother comfortable and feel welcome in the home.
Recently, I have had the opportunity to visit my mother in the home and I was impressed by the calm and relaxing atmosphere, the beautiful views from the lounge windows and, most importantly, the professional, friendly and helpful interaction that we have received from each and every member of staff.
Difficult though it has been for our family to place our mother in the home, I am happy that she is in Dounemount where I have confidence that she is provided the best possible care and attention.

Reply from Sarah Whyte, Home Administrator at Dounemount Care Home

Hi, it was lovely to welcome you back into the care home and thank you, on behalf of myself and our team at Dounemount, for taking the time to share your appreciation.
I will, of course, pass it on to all of our team, so they know how grateful and thankful you are for all their care and support. We hope to see you again soon.


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Review from Claire M (Granddaughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Takes care of my granny very well. Great with activities throughout the day. Delicious meals every day. Any information the staff are more than helpful to find out. Even during Coronavirus the reassurance to call the home when you wanted was great.

Reply from Sarah Whyte, Home Administrator at Dounemount Care Home

Hi Claire,


Thank you for taking the time to share your lovely feedback. We are delighted that your loved one is happy in our care and that you are so satisfied with the way in which we are looking after her. We will share your fantastic feedback with all our Dounemount team, so they know how grateful and thankful you are for all their care and support.


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Review from Donald T (Son of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is poorly run. However, there are some staff who do try, but the manager does not treat family members with any respect. Staff will give you wrong information, stuff in rooms often goes missing.

Reply from Ronnie Cavanagh, Marketing at Dounemount Care Home

Thank you, Donald, for taking the time to leave us your feedback regarding Dounemount Care Home. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.


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Review from B R (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, all of the staff that both I and my mother came into contact with were all kind, patient, caring and understanding. All parties went to great lengths to support and care for my mother in so many different ways. Later the palliative care given/shown to my mother was considerate, professional
with compassion. The consideration shown to me was greatly appreciated along with constructive advice and empathy. Nothing was too much trouble. Thank you all.

Reply from Jasmine Bracken, Marketing Administrator at Dounemount Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Dounemount Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Dounemount did see some friendships flourish with both the Care team and residents. Thank you again.


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Review from Donna A (Daughter of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my Mum, she is so happy here. Staff are amazing, friendly, helpful and kind.
Mum has improved so much since she has been here.
I would recommend a visit here to see how well everyone is looked after

Reply from Ronnie Cavanagh, Marketing at Dounemount Care Home

Thank you, Donna, for your comments about your recent experience at Dounemount Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M M (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A home from home. Always made to feel welcome. Carers are amazing and connect very well with the residents. Nursing staff are approachable and helpful. All other staff (kitchen, cleaners, laundry, handyman) are very much part of the caring, family atmosphere.

Reply from Ronnie Cavanagh, Marketing at Dounemount Care Home

Thank you for sharing your experience with Dounemount Care Home. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from William P (Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy staying at Dounemount. All the staff treat me well. A trip was organised for me to go to Elgin shopping and out to Baxters for a pancake, I had a great day.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Dounemount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Dounemount Care Home is calculated as follows: ( (157 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 188 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dounemount Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Sep 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Response by Dounemount Care Home to this inspection report

Grade 4


Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (31)

Amanda

Amanda Stofka

Job Title: Home Manager

Joined: 2021

Holds an SVQ4 and a Leadership and Management qualification.


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Tom Gaine

Job Title: Clinical Deputy Manager

Joined: 2024

Tom joined the Dounemount Team in October 24 as Clinical Deputy Manager. Coming from a nursing back ground he has years of experience.


Tom has fitted in very well since starting with us, if you have any questions or queries he will be happy to help.


Julie

Julie Wilson

Job Title: Administrator

Joined: 2023

Julie has Several years of experience in Administration-based roles, always happy and willing to help out.


Jacqueline

Jacqueline Lindsay

Job Title: Clinical Lead

Joined: 2020

Registered General Nurse with years of knowledge and experience.


Martha

Martha Phiri

Job Title: Registered Nurse

Joined: 2019

Registered Nurse with specialised experience in Mental Health. Currently undergoing master's qualification.


Maureen

Maureen Otubogun

Job Title: Registered Nurse

Joined: 2023

Registered Nurse with mental health experience.


Rebecca

Rebecca Lavery

Job Title: Registered Nurse

Joined: 2013

RGN with years of experience. Night-shift Nurse at Dounemount.


Tolulope

Tolulope Salako

Job Title: Registered Nurse

Joined: 2022

Registered Nurse with mental health experience. Works Night-shift pattern at Dounemount.


Audra

Audra Duncan

Job Title: Team Lead

Joined: 2014

Holds Medication Management and SVQ level 3 qualifications.


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Stephanie Cobb

Job Title: Senior Carer

Joined: 2024

Steph joined us as Senior Carer in 2024, she holds her SVQ3.


Isla

Isla Stuart

Job Title: Senior carer

Joined: 2021

Isla holds an SVQ level 3 and medication management.


Denise

Denise Nekrews

Job Title: Activity Co-ordinator

Joined: 2020

Denise has oversight of the residents' activities and planning events within the home.


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Mark Sivewright

Job Title: Head Chef

Joined: 2024

Mark came to Dounemount as Head chef in 2024. Making all these delicious foods for the residents to enjoy, and also looking at the like and dislikes of what each resident.


Jane

Jane Buckingham

Job Title: Home Cook

Joined: 2011

Jane works in the kitchen making a range of delicious foodstuffs for the residents of Dounemount.


Shona

Shona Milne

Job Title: Kitchen Assistant

Joined: 2006

Shona works in the kitchen alongside the Cook.


Before starting her shift every morning she goes and says hello to all the residents & Staff.


Zaneta

Zaneta Sowinska

Job Title: Kitchen Assistant

Joined: 2012

Zaneta works in the kitchen alongside the Cook.


Claire

Claire Brown

Job Title: Housekeeper

Joined: 2023

Claire is our head of the department and has many years of experience.


Michelle

Michelle Downie

Job Title: Domestic Assistant

Joined: 2020

Michelle works in Dounemount ensuring that the rooms and communal areas are kept clean and tidy.


Frances

Frances Gray

Job Title: Domestic Assistant

Joined: 2003

Frances works with the domestic team at Dounemount keeping the bedrooms and communal areas clean and tidy.


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Monika Kaczmarek

Job Title: Domestic Assistant/Laundry Assistant

Joined: 2011

Monika works evenings in the laundry and also across the floor as a domestic.


Heather

Heather Smith

Job Title: Laundry Assistant

Joined: 2006

Heather works in the Laundry at Dounemount.


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Jane Munro

Job Title: Laundry Assistant

Joined: 2022

Jane works in the Laundry at Dounemount.


Chloe

Chloe Christie

Job Title: Care Assistant

Joined: 2014

Chloe has been at Dounemount for Nearly 10 years, a great team player.
Holds an SVQ 2, always willing to help.


Karen

Karen Bell

Job Title: Care Assistant

Joined: 2019

Karen has been at Dounemount since 2019 working as a care assistant, previously working as Activities at the home.


Carrie

Carrie Walker

Job Title: Care Assistant

Joined: 2021

Carrie works as a care assistant here at Dounemount,
Also helps out with residents' outings.


Daisy

Daisy Price

Job Title: Care Assistant

Joined: 2016

Daisy has worked at Dounemount for several years. Holds her SVQ2, always willing to help around the home.


Also is a dab hand at looking after the animals that live in the care home, the Cat " Meadow ", the budgies & the goldfish.


Corrine

Corrine Gray

Job Title: Care Assistant

Joined: 2015

Corrine has been employed by Dounemount for nearly 10 years and holds an SVQ2.


Iona

Iona Forsyth

Job Title: Care Assistant

Joined: 2022

Iona is a night carer here at Dounemount.


Amrita

Amrita Crighton

Job Title: Care Assistant

Joined: 2022

Amrita is a night carer here at Dounemount.


Emma

Emma Silva

Job Title: Care Assistant

Joined: 2018

Emma has been part of the Team at Dounemount since 2018, holds her SVQ 2, and works as a night carer.


Beth

Beth Alexander

Job Title: Care Assistant

Joined: 2021

Beth works as a care assistant at Dounemount and holds her SVQ2