Drumdarroch House Care Home

Mill Road, Insch AB52 6JA
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9.8 55 Reviews
  • Drumdarroch House Care Home, Insch
Located in the heart of rural Aberdeenshire, just off the A96, Drumdarroch House Care Home is a one storey, purpose-built care facility with a homely atmosphere for 41 clients. Drumdarroch enjoys an open aspect on the edge of the village of Insch with fantastic views of woodland, Dunnydeer Hill and the remains of the Dunnydeer Hill Fort.

The home has close links with the village and the surrounding areas - these links are encouraged and fostered by way of events and activities throughout the year. Both bus and rail services are within easy walking distance of the home which is appreciated by visitors and relatives.

Each client benefits from a large, comfortable room with en-suite toilet facilities. There are television and telephone points in every room as well as a modern nurse call system. Clients can personalise their own room with their own small furnishings and pictures to help them feel right at home.

Catering staff provide tasty, nutritious, well-balanced meals with the flexibility to accommodate specific dietary requirements, particular client favourites and individual choice at all times.

Drumdarroch's friendly and caring staff are skilled in delivering a quality service to clients. Each client has an allocated named nurse and key carer to assist them in all of their care and social needs.

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Care Provided by Drumdarroch House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Stephen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Drumdarroch House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,135
    • Self-Funded Residential Dementia Care from £1,135
    • Self-Funded Nursing Care from £1,295
    • Self-Funded Nursing Dementia Care from £1,295
    • RESPITE Self-Funded Residential Care from £1,135
    • RESPITE Self-Funded Residential Dementia Care from £1,135
    • RESPITE Self-Funded Nursing Care from £1,295
    • RESPITE Self-Funded Nursing Dementia Care from £1,295
  • (these prices are only a guideline, please contact Drumdarroch House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free Parking on-site


Drumdarroch House Care Home Reviews (55)

Total of 55, showing 1-20
9.8

Drumdarroch House Care Home has a Review Score of 9.8 (9.786) out of 10, based on 22 reviews in the last 2 years. Over all time Drumdarroch House Care Home has 55 reviews.

Overall Experience

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Review from G B (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well cared for in her final days. Made very comfortable and staff very caring and efficient.

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Review from B R (Husband of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unbelievable. I was so taken back by the close team work. I now have a real understanding of the dedication of the staff members I now feel so much more relaxed about my wife's life and the amazing care given to all residents.

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Review from J M (Regular Volunteer) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Drumdarroch for several years with children from a nearby nursery setting, to share intergenerational sessions with the residents which are enjoyed, and engaged in, by all generations. The staff have always supported our visits and we feel welcomed, nothing is ever too much trouble.
Seeing relationships form between children and residents is wonderful! I, along with the children look forward to our weekly visits, thank you so much for accommodating us!

Reply from Veronica Gibson, Director at Drumdarroch House Care Home

Thank you so much for your kind words and for taking the time to review Drumdarroch. This really means a lot to the team in the home. We are extremely proud of the whole staff team at Drumdarroch.


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Review from Anne G (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for a few months and the care she has been given has been great, everyone is very kind friendly and helpful when asking questions.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you so much for your lovely review. We will make sure all of the team at Drumdarroch are sent your review directly. It means so much to us and them to hear such positive feedback. Kind Regards


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Review from Duncan T (Friend of Resident) published on 26 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that all the staff at Drumdarroch Home managers, nurses, carers, cleaners right through to the maintenance person are a fantastic team, so helpful, and nothing is too much bother for them. The home also has a very high standard of cleanliness. There always seems to be some sort of
entertainment/ activities going on as well with plenty of food and refreshments throughout the day. I would thoroughly recommend Drumdarroch to anyone looking for a care home for themselves or a relative.

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Review from J S (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum became a resident, she and all our family have been made to feel so welcome and included. Their motto is 'If this is your mums new home, it is also yours' - and that is exactly how we have been made to feel. The management, nurses and carers always stop to say hello and engage in conversation.
Nothing is ever too much for them. They have certainly made the hard decision so much easier.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you very much for your lovely review. We are so glad Wendy and the team have made you feel so welcome. They all do a wonderful job and they love to hear such positive feedback. Kindest Regards


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Review from L P (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mother only just moved into Drumdarrock House this review is based on her welcome. The manager and staff have been most helpful and welcoming. My mother's room was arranged by ourselves but there was a lovely welcome card and flowers given for her arrival. Since then we have had only the best
attentive updates on my mother's current stay and very grateful to have found her a room.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you for reviewing Drumdarroch. We are so pleased you chose Drumdarroch for your mother. The Manager and her team will be thrilled to read how happy you have been with the welcome your mother has received. Kindest Regards


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Review from C T (Niece of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming! No matter when I visit my aunt I am always made very welcome. Drumdarroch has been a "live-saver" not only for my aunt but myself also. She has such good care, that I feel safe to go visit my family without worrying about her safety. It's been treated with a makeover recently so it is modern,
fresh and a good space wherever you turn. All the staff are friendly and professional. As well as indoors the outdoors are tidy, pleasant and now solar panels too!

Reply from Andy Prior, Director at Drumdarroch House Care Home

Honestly one of the kindest reviews we have ever received. Thank you from all of us at Priority Care for taking the time to leave such a clearly heart felt review. The Home Manager and the whole team at Drumdarroch will be as thrilled as we are to read it. Kindest Regards


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Review from S S (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager started, the home as a happy atmosphere, the staff are happier and there have been lots of new things such as coffee mornings, silent auction sales etc. The manager is very approachable, always has time to speak with you and always goes about and interacting with residents.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you very much for taking the time to provide your feedback. It is greatly appreciated.


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Review from K E (Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always on hand to help if needed. Areas are always clean. Activities are always on for residents. Food is good.

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Review from T P (Granddaughter of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my grandmother into Drumdarroch was a very good experience, the staff were kind and allowed us to set the room up as we wanted. The welcome card and gifts were very nice and my gran is being well looked after. The food looks and smells delicious with plenty on offer at each meal time. Both nurses
I have met are really lovely and all staff are very much resident-led, so if my gran wants to have a long lie this is no problem. We are only one week into her staying at Drumdarroch but so far it has all been very positive. Even though my gran is maybe not the easiest person right now, as a family we have been kept in the loop and reassured at every step.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you very much for taking the time to leave a review. We are extremely proud of everything the manager and all of the team at Drumdarroch do. Your feedback means so much to us all.


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Review from A M (Daughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Going into the home to see my mum it is a better-feeling environment and friendlier staff. The management are always ready to speak to you and answer all our queries.

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Review from I H (Son of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for with dignity, and respect, and she feels safe and is very happy with the kindness and empathy shown to her by all the team here. The facilities are scrupulously clean and the friendliness and warmth of the staff have been consistently outstanding. Thank you.

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Review from A S (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care is excellent. The staff are knowledgeable, caring and helpful in all aspects of care.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you very much for reviewing Drumdarroch. All of the team do such a wonderful job, it's lovely for them to hear such positive feedback.


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Review from Fiona G (Regular Volunteer) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff I have met have been extraordinary, the staff really care about the residents. They have made it a lovely little community. I go in with my dog as a therapet and we are so warmly welcomed. Everytime I go I see little touches and improvements there is a real buzz about what can
we do next. How they keep it so clean, I have no idea!
We go in after lunch and my dog struggles for find a crumb!

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you for taking the time to review Drumdarroch Care Home. We are immensely proud of Wendy and all of the team at the home. We will pass on your kind words to everyone.


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Review from Neil H (Son of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family was so impressed by the sympathetic and compassionate way the staff managed the recent inevitable decline and death of my 95-year-old aunt, who had been a resident for almost five years. This included providing extra support and care for my 93-year-old mother, who is also a resident.
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extra care has continued, and not just for my mother but for the wider family, too. We are always made to feel welcome no matter how busy the staff appear to be, and we appreciate the patience and the friendly approach of everyone in every role. The quality of the food is astonishing. Attending a care-review meeting, I was served a delicious French patisserie and asked which delicatessen had provided them. It turned out that these had been created in the home's own kitchen. I am notified about any concerns that the staff have about my mother's health or spirits, which gives the wider family confidence that she lives now in a safe and caring environment.

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Review from M S (Friend of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend received outstanding care at Drumdarroch House Care Home. All the staff have been very professional and welcoming making everyone feel at home. Especially important to acknowledge the professionalism, integrity and advice given during end-of-life care.

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Review from Graham M (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lots of improvements to the home itself, for example new slip free wooden flooring throughout the home and new blinds in each room. All this was done quickly and smoothly with little disruption.
Also lots of person to person improvements taking account of residents, staff and relatives opinions, for
example making playing games for the residents bespoke to what they like rather than a group take it or leave it.
Lots of activities to promote the home for example bake days which raised funds for the home and was very enjoyable to participate in.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you so much for your kind words and for taking the time to review Drumdarroch. This really means a lot to the team in the home. We are extremely proud of the whole staff team at Drumdarroch.


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Review from E S (Next of Kin) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since new management has been in place, I see a positive change at Drumdarroch House. Staff appear to be happier, and there has been a positive change in record keeping. I feel happier regarding my Mum’s care. I feel if I have any concerns, I can approach the staff, or manager and feel that my concerns
will be listened to and addressed. I am my mum’s voice, she is unable to speak for herself.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you so much for taking the time to review Drumdarroch. It's great to hear how happy you are with the manager and her team.


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Review from Denise F (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always says how happy she is there and that the staff are funny and kind. I have always found the staff to be efficient, professional and helpful. The rooms are orderly and there always seem to be events and activities on.

Reply from Andy Prior, Director at Drumdarroch House Care Home

We very much appreciate your words of praise for the carer & the whole team at Drumdarroch. They all work hard to ensure the highest standards of care are provided. These reviews are a lovely way to recognise this hard work.


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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Drumdarroch House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Drumdarroch House Care Home is calculated as follows: ( (212 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 257 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Drumdarroch House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Wendy

Wendy Stephen

Job Title: Home Manager

Joined: 2023

Hello, I'm Wendy Stephen, the Home Manager at Drumdarroch Care Home.


I qualified as a State Enrolled Nurse many years ago in Oldham, Lancashire, and worked as a night nurse in the local hospital.


I continued my career in nursing working for the MS Society for almost 10 years, which is when I started my journey within the care home environment, as a staff nurse working up to Home Manager Peripatetic Manager Quality Management and latterly Regional Support Manager. During this time I completed a conversion course to a first-level nurse followed by a degree in Nursing.


During my career, I have experienced working with a variety of homes which have been under focus and require support to improve standards to allow them to improve their grades and also homes which have good grades to ensure that they maintain the required standards.


I bring my years of experience to Drumdarroch and share this to ensure that I continue to support staff, residents and relatives whilst supporting staff to maintain the standards already embedded.


Frequently Asked Questions about Drumdarroch House Care Home

What types of Care is Drumdarroch House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Drumdarroch House Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Drumdarroch House Care Home have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Drumdarroch House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Drumdarroch House Care Home to the centre of Insch?

0.3 mile(s) as the crow flies, distance by road may be significantly further.