Drumdarroch House Care Home

Mill Road, Insch AB52 6JA
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9.9 56 Reviews
  • Drumdarroch House Care Home, Insch
Located in the heart of rural Aberdeenshire, just off the A96, Drumdarroch House Care Home is a one storey, purpose-built care facility with a homely atmosphere for 41 clients. Drumdarroch enjoys an open aspect on the edge of the village of Insch with fantastic views of woodland, Dunnydeer Hill and the remains of the Dunnydeer Hill Fort.

The home has close links with the village and the surrounding areas - these links are encouraged and fostered by way of events and activities throughout the year. Both bus and rail services are within easy walking distance of the home which is appreciated by visitors and relatives.

Each client benefits from a large, comfortable room with en-suite toilet facilities. There are television and telephone points in every room as well as a modern nurse call system. Clients can personalise their own room with their own small furnishings and pictures to help them feel right at home.

Catering staff provide tasty, nutritious, well-balanced meals with the flexibility to accommodate specific dietary requirements, particular client favourites and individual choice at all times.

Drumdarroch's friendly and caring staff are skilled in delivering a quality service to clients. Each client has an allocated named nurse and key carer to assist them in all of their care and social needs.

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Care Provided by Drumdarroch House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Stephen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Drumdarroch House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,135
    • Self-Funded Residential Dementia Care from £1,135
    • Self-Funded Nursing Care from £1,295
    • Self-Funded Nursing Dementia Care from £1,295
    • RESPITE Self-Funded Residential Care from £1,135
    • RESPITE Self-Funded Residential Dementia Care from £1,135
    • RESPITE Self-Funded Nursing Care from £1,295
    • RESPITE Self-Funded Nursing Dementia Care from £1,295
  • (these prices are only a guideline, please contact Drumdarroch House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free Parking on-site


Drumdarroch House Care Home Reviews (56)

Total of 56, showing 21-40
9.9

Drumdarroch House Care Home has a Review Score of 9.9 (9.863) out of 10, based on 22 reviews in the last 2 years. Over all time Drumdarroch House Care Home has 56 reviews.

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Review from Denise F (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always says how happy she is there and that the staff are funny and kind. I have always found the staff to be efficient, professional and helpful. The rooms are orderly and there always seem to be events and activities on.

Reply from Andy Prior, Director at Drumdarroch House Care Home

We very much appreciate your words of praise for the carer & the whole team at Drumdarroch. They all work hard to ensure the highest standards of care are provided. These reviews are a lovely way to recognise this hard work.


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Review from Harry F (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my mother has received here over the years. She has always been treated with patience and respect and seems content and happy these days. As her dementia and physical capabilities have worsened, the staff have increased the level of support to keep her safe and comfortable.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you very much for taking the time to review Drumdarroch House Care Home. These reviews really help us to ensure our standards are maintained at the highest level.
Kindest Regards.


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Review from C D (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience to date at Drumdarroch House Care Home has largely been positive with a reasonable amount of care and attention being applied by staff. The level of cleanliness is good and the food is to a good standard. Activities are interesting and at times fun to take part in. The only real area for
improvement is the outlook from Mum's room which currently looks at bin storage. I have asked the question more than once about relocation to another room when one becomes available but this has not happened despite there being several departures from the home.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you for taking the time to review Drumdarroch Care Home. I am glad your experience to date has been largely positive. I am very sorry to hear you are not happy with the outlook of your mum's room. As you will be aware, the bin storage area is screened with 6 ft fencing. Following some discussions with the home manager, we will be looking at renewing this fencing and installing additional planting outside your mum's room.
Kindest Regards, the Director.


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Review from M M (Sister-in-law of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff management and volunteers are doing a marvellous job tending to residents and more so during the stressful times of covid. They are always very helpful when I visit. I certainly couldn't cope if I was to take on the job of caring even for my family member. I thank them one and all, very much.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you very much for taking the time to review Drumdarroch Care Home. It is extremely encouraging to hear such positive remarks about the staff team at Drumdarroch. We are extremely proud of the manager and her team.
Kindest Regards, the director.


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Review from Hazel B (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Drumdarroch Care Home for around fifteen months until her death in December 2022. Mum always looked clean and tidy when we visited her and we, as a family, would say she blossomed in the care of the staff there. She was encouraged to take part in a variety of activities and enjoyed being
in the company of the other residents. The staff were always smiling and friendly and they endeavored to make sure all Mum’s needs were met. During Mum’s final days, the care and kindness extended to Mum and our family was second to none. The nurses, carers and managers took care of us as well as Mum so well. First Class! We are so pleased that Mum got a place in Drumdarroch.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you very much for completing your review of Drumdarroch Care Home. It's honestly one of the nicest reviews we have received as a group. We are immensely proud of the hard work our managers and staff do every single day. Comments like yours truly make everything they do so worthwhile. I too am pleased that your mum felt so cared for and that she blossomed whilst there as I know the manager and all the team at Drumdarroch are.


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Review from I B (Friend of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This last year and a half due to the pandemic has been a trying, stressful time for the manager, keeping up morale (residents and staff) and the environment safe. Following all the restrictions, extra paperwork and continuing to maintain high standards of care.
Well done to you all.
Residents are
grateful and happy to be seeing family.
The couple of outings on the bus have been a great lifter of spirits.

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Review from Craig T (Son of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When considering care homes for Dad, Drumdarroch House was highly recommended. Therefore we were pleased when a room was offered in February.
On arrival at Drumdarroch, the staff were excellent at welcoming him to his new home, during an emotional and confusing time for him. Conversations with Dad
over the following weeks proved he was settled, comfortable, and well attended to. The staff at Drumdarroch were good with updates on his wellbeing in the period before family visits resumed. We feel the care home has skillfully managed all the difficulties of the pandemic.
We have found the pod visits to be as safe and relaxed as possible. Currently, visits are becoming more frequent and flexible and are a good focus in his weekly schedule.
He is enjoying the meals and looks better for it. Minibus outings have also recently resumed and he enjoys these very much.
The staff are experienced in the challenges of dementia and our family are heartened that Dad is now in this safe, caring environment.

Reply from Mary Glendinning, Projects at Drumdarroch House Care Home

Thank you very much for your very kind words about Drumdarroch Care Home. We are very proud of all our staff and the way in which they make everyone welcome and feel part of the home while giving you the confidence your Dad is treated with the utmost care and respect. It has been a very difficult time for everyone and Drumdarroch staff have worked hard to ensure that everyone living at Drumdarroch were able to keep in touch with their loved ones. We are all pleased that restrictions are now being lifted and families can get together once more. Your feedback is very much appreciated by us and the staff at Drumdarroch Care Home. It's always nice to know what people think and feel about the care being given and if there is anything that is being missed. Thank you once again we really appreciate the time you have taken to give us feedback. Regards, Priority Care.


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Review from Helen T (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mother during the Covid-19 pandemic has been extremely good. Drumdarroch House management has been careful, considered and understandable. I have had regular phone calls with updates when necessary and I have found the staff to be helpful and very kind.
Visiting has been difficult at
times to fit in around my work but, when possible, I have been offered alternative time slots which was appreciated. The set-up for visiting is well thought out and has met with all the government regulations on social distancing, hand hygiene and PPE.
Drumdarroch seems to have been a bit slower in opening up to visitors than other care homes in the area. I feel my mother has been kept safer because of this. Although unaware mostly of what is going on around her, she is content and has been looked after in a way I am happy with. I would highly recommend Drumdarroch House Care Home!

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Review from Ian D (Friend of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are happy in their environment. Staff are friendly and caring and have performed exceptionally well throughout the very difficult pandemic period. The restrictions on visiting have been difficult but the current relaxations have given residents a boost. That said, there is an understanding
that the restrictions have been necessary. The management of the Covid situation has been very successful and is worthy of a mention.
The residents enjoy good meals and the introduction of ‘snack boxes’ has gone down well. The re-introduction of a dedicated activities person has been greatly beneficial. The revival of outings on the nursing home bus has recreated a bit of excitement. Residents are looking forward to the day when outside entertainment can be accommodated.
Overall, I would imagine, from a resident’s perspective, that Drumdarroch House Care Home is a good place to be.

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Review from Raymond C (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Drumdarroch House since 2015 and is extremely happy with all the care and attention she receives. All staff are very good to her and attend to all her needs in a very professional and caring way, she is always commenting that the girls are very good to her and very hard working
with nothing being a problem. Mum speaks highly of the meals provided saying that there is plenty of variation and the food is always good (Mum likes her food!)
Drumdarroch is well organised and have good systems in place for keeping relatives and friends updated on all aspects of what's going on. They have worked exceptionally hard during Covid keeping all residents and relatives safe and updated at all times.
Well done to all at Drumdarroch, keep up the good work.

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Review from Scott B (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the Drumdarroch House Care Home at the end of May in trying circumstances due to the Covid restrictions. The staff took great care in ensuring my mother settled in by treating her with the utmost kindness and respect. Until visits could be commenced I was able to get updates whenever
I needed to. Since the restrictions have reduced I have been able to visit my mother in the home's garden whenever I have wanted and found her in excellent spirits, well-groomed and smartly dressed. Before going in my mother had lost a lot of weight, I am pleased to say that since arriving in Drumdarroch she has put on 2-3Kg.
Because of Covid, I have not been inside the home, so I am unable to comment on those facilities or the food.
I have marked them good as I had to make a choice.

Reply from Mary Glendinning, Administrator at Drumdarroch House Care Home

Thank you for your very positive review of Drumdarroch. We are very proud of our team and their dedication during these very difficult times. Your thanks to all of the team is hugely appreciated and they are made aware of your comments. Your positive feedback is appreciated especially during these difficult times for all staff working in the care sector. They do such an excellent job every single day and it makes it all worthwhile when you hear such words of praise from a family member


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Review from Robert W (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses, carers and everyone at Drumdarroch Care Home cannot be praised highly enough for their attention to our Mother during her 3 years stay. The very highest level of respect and dignity were shown to her and us as a family in her final hours and no amount of effort was spared to make her as
comfortable as could be. We are forever thankful to you for looking after her so well. We should also praise everyone at Drumdarroch for their sterling efforts in keeping COVID-19 out of the facility during the pandemic.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you so much for your kind words. We are extremely proud of the outstanding care the team at Drumdarroch provides. As you said in your comments, the efforts made throughout the pandemic truly are incredible. Care Home staff across the country deserve this kind of recognition more than ever. Kindest regards.


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Review from B G (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since Dec 2019 and we wanted to pass on a huge thanks to the team at Drumdarroch for all the care and attention they give to mum, especially with the added pressures of the lockdown restrictions. They always ensure that we have been able to keep in touch via FaceTime calls
and when possible I was able to visit in person (with strict safety controls in place). This past year has been exceptionally difficult for everyone but especially for those working in healthcare. We can only imagine how hard things have been and the difficulties they have faced, but we feel the care given at Drumdarroch is exceptional and we can’t speak highly enough of what they all do. We have nothing but admiration and respect for all the team at Drumdarroch and know that everyone resident there is in the best of hands.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you so much for your incredibly positive review of Drumdarroch. Your thanks to all of the team is hugely appreciated. Especially during such difficult times for all staff working in the care sector. They do such an excellent job every single day and it makes it all worthwhile when you hear such words of praise from a family member.


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Review from N H (Nephew of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is now a year since my 91-year-old aunt went to stay at Drumdarroch House. She has been treated exceptionally well, and this has given our family great peace of mind. We have been particularly impressed by how the staff at the home have coped with Covid-19 lockdown. They have done everything possible
to keep residents safe while offering virtual access to families to maintain those important bonds. It can’t be easy to keep the ship afloat at such difficult times, knowing that one misjudgment could have terrible consequences, but Drumdarroch House has not put a foot wrong throughout. We continue to be impressed and reassured.

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Review from Nichola M (Daughter of Resident) published on 10 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Drumdarroch for just under a year. Throughout the time that he was there, he received excellent care. ALL the staff (nurses, care assistants, support staff, kitchen, laundry, cleaning and management) were wonderful to dad and to us throughout dad's time there. Recently dad had a big, unsurvivable
medical event, he went into hospital acutely but returned to Drumdarroch for palliative care where he and we were exceptionally well supported throughout his final days. Everyone was wonderful to us and to Dad, he couldn't have been better cared for. Having had the experience of a number of care homes both in this country and abroad, I am so thankful that my Dad was at Drumdarroch, everyone there was genuinely caring and compassionate; thank you all so much.

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Review from L M (Sister of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the matron a pleasure to deal with at all times. I found her very caring and compassionate. My sister, being a very private person, did not participate in the many activities on offer in the home, but it was obvious the activities co-ordinator tried very hard to engage with the residents. The
final end-stage care was very good thanks to the dedicated night staff.

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Review from Kaye M (Daughter-in-law of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved to Drumdarroch last year and we have noticed a great improvement in him. He is very well looked after and the staff are very welcoming and friendly and we feel relaxed knowing he is getting the best of care. Would highly recommend to anyone thinking of looking for a family-friendly
care home.

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Review from K M (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No concerns. Everything clean and tidy. Staff very helpful and caring. There are plenty of activities for the residents to do. The food is excellent with a range of healthy options. It's easy for friends and family to come and go as they wish. We are also offered a cup of tea or coffee and a biscuit
at fly times. Very relaxed atmosphere.

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Review from D G (Son of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the quality of care was exceptional with adequate facilities and well located in the village. The thing I really liked about the home was the professionalism and friendly staff. The staff had built very genuine and personal relationships with my parents and this meant a great deal to them.

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Review from E F (Daughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Drumdarroch staff ever so helpful and caring and trying to make the residents feel comfortable and at home as much as possible. Trying very hard to keep everyone entertained and occupying their time when possible.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Drumdarroch House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Drumdarroch House Care Home is calculated as follows: ( (220 Excellents x 5) + (35 Goods x 4) ) ÷ 255 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Drumdarroch House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Wendy

Wendy Stephen

Job Title: Home Manager

Joined: 2023

Hello, I'm Wendy Stephen, the Home Manager at Drumdarroch Care Home.


I qualified as a State Enrolled Nurse many years ago in Oldham, Lancashire, and worked as a night nurse in the local hospital.


I continued my career in nursing working for the MS Society for almost 10 years, which is when I started my journey within the care home environment, as a staff nurse working up to Home Manager Peripatetic Manager Quality Management and latterly Regional Support Manager. During this time I completed a conversion course to a first-level nurse followed by a degree in Nursing.


During my career, I have experienced working with a variety of homes which have been under focus and require support to improve standards to allow them to improve their grades and also homes which have good grades to ensure that they maintain the required standards.


I bring my years of experience to Drumdarroch and share this to ensure that I continue to support staff, residents and relatives whilst supporting staff to maintain the standards already embedded.