Drumdarroch House Care Home

Mill Road, Insch AB52 6JA
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9.9 56 Reviews
  • Drumdarroch House Care Home, Insch
Located in the heart of rural Aberdeenshire, just off the A96, Drumdarroch House Care Home is a one storey, purpose-built care facility with a homely atmosphere for 41 clients. Drumdarroch enjoys an open aspect on the edge of the village of Insch with fantastic views of woodland, Dunnydeer Hill and the remains of the Dunnydeer Hill Fort.

The home has close links with the village and the surrounding areas - these links are encouraged and fostered by way of events and activities throughout the year. Both bus and rail services are within easy walking distance of the home which is appreciated by visitors and relatives.

Each client benefits from a large, comfortable room with en-suite toilet facilities. There are television and telephone points in every room as well as a modern nurse call system. Clients can personalise their own room with their own small furnishings and pictures to help them feel right at home.

Catering staff provide tasty, nutritious, well-balanced meals with the flexibility to accommodate specific dietary requirements, particular client favourites and individual choice at all times.

Drumdarroch's friendly and caring staff are skilled in delivering a quality service to clients. Each client has an allocated named nurse and key carer to assist them in all of their care and social needs.

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Care Provided by Drumdarroch House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Stephen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Drumdarroch House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,135
    • Self-Funded Residential Dementia Care from £1,135
    • Self-Funded Nursing Care from £1,295
    • Self-Funded Nursing Dementia Care from £1,295
    • RESPITE Self-Funded Residential Care from £1,135
    • RESPITE Self-Funded Residential Dementia Care from £1,135
    • RESPITE Self-Funded Nursing Care from £1,295
    • RESPITE Self-Funded Nursing Dementia Care from £1,295
  • (these prices are only a guideline, please contact Drumdarroch House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free Parking on-site


Drumdarroch House Care Home Reviews (56)

Total of 56, showing 41-56
9.9

Drumdarroch House Care Home has a Review Score of 9.9 (9.863) out of 10, based on 22 reviews in the last 2 years. Over all time Drumdarroch House Care Home has 56 reviews.

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Review from D M (Husband of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is up to standard.

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Review from Gordon F (Son of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming when visiting and host a number of charitable events throughout the year involving staff, families, residents and volunteers. The home is always clean and our mother has been there for three years and is happy and settled. The room is spacious, clean and warm with nice views.
Meals are good quality with no shortage of snacks and refreshments between meals. Communication from the home is good with lots of information. The staff are very friendly with locals from all age groups and they always have a smile. I would recommend Drumdarroch to anyone considering care for a relative or parent, it is a relief to all of us knowing my mother is safe, clean and well cared for every day, spending time in good company. A big thank you to all the staff at Drumdarroch for their hard work and effort towards all the residents at the home, from the catering staff, maintenance team careers and administrative staff who provide a great service under difficult situations.

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Review from Ronald J (Brother of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister stayed in Drumdarroch for only 3 months and sadly died on 19th December 2018. During her stay, she received the most wonderful care and attention. The staff were very good by updating me on her condition. This care home is focused on the residents providing professional and timely care at
a difficult time in someone's life. Thank you for your support and efforts on my sister's behalf.

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Review from Catriona J (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad became a resident of Drumdarroch House in January 2018. He had been disabled since 2015 and received care at home until my mother's death in November 2017. The move into care was a very difficult transition, but I instantly knew this would be the best place for him.


On the first contact,

I was impressed when told 'come whenever you want, we like to be seen just as we are'. On visiting, there was warmth, friendliness and real interest in Dad and his situation from the management. From the moment of arrival, Dad was welcomed into the 'Drumdarroch family' and every effort made to provide care as he wanted it. He was always treated with respect, understanding and true empathy towards his recent loss, and encouraged daily to participate in the life of the home. Carers daily tempted him to eat with alternative options always offered. The palliative care in Dad's final days was outstanding and the support given to me greatly appreciated. Nothing was ever too much trouble. Thank you.

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Review from Iris G (Daughter of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Drumdarroch House Care Home from NHS care very low and unable to walk by herself. Within weeks she was walking all over the home as a different person. She had dementia but was competent enough to know her surroundings and loved the staff. She was treated with love and respect and I was
totally happy to trust them with her care.

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Review from Julie S (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff at the above care home for their undivided care and attention my father received whilst resident there.
They showed deep compassion and care in his last few days whilst my mum and I were struggling to come to terms with saying goodbye to my dad and I will be forever grateful.

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Review from J S (Wife of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management were excellent in the care of my late husband. They always made him smile every day. I just can't thank the staff enough because he was such an active man and so proud he didn't like being disabled.
He is at peace now. No more suffering.
I would recommend Drumdarroch very
much for their care.

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Review from Irene H (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in for 5 months and during her last days staff were excellent, with excellent care and hospitality for the family at this sad time.

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Review from Douglas A (Son of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The palliative care my mother is receiving is excellent.
The whole family are also well looked after with food and tea/coffee provided for us.
We are kept informed of her situation and all the staff carry out their duties in a very caring manner.

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Review from Moreen A (Daughter of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum has had in her short stay. Service has been excellent. The staff have been excellent - we have been well looked after.

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Review from E G (Daughter of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The excellent care my mother is having is first class. The staff are very kind and helpful to all my family. They have made my mother very welcome and happy.

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Review from Cathrine M (Daughter of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care and attention extremely satisfactory. We cannot fault the attention my mum received in her last days and the family has been so well looked after during Mum's final days. Meals, cups of tea - excellent. A very big thank you to staff.

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Review from Jim T (Son of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for 16 weeks and the care and support provided by Drumdarroch was excellent. The friendly, sympathetic, efficient and caring service provided by all at the home was much appreciated in the last few weeks of my father's life.
The staff were especially supportive and "nothing
was to much bother" even when conditions were difficult and distressing.
100% happy with our choice of home and would not hesitate to give a glowing recommendation.

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Review from L S (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dads stay at Drumdarroch House Care Home was lovely. The staff were excellent as well as caring they were friendly, compassionate and went well above the call of duty. Dad's passing was made a lot better because of the lovely staff for him and the whole family. I could not fault any aspects of Drumdarroch
House Care Home.

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Review from Ernest S (Husband of Resident) published on 12 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Drumdarroch is a welcoming and homely place. All staff are pleasant, approachable and very friendly. Attention to residents various and sometimes demanding requirements is sympathetic and caring. Input from relatives and friends of the residents is encouraged by the managemeñt

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Review from Graeme M (Husband of Resident) published on 27 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Services provided fully cater for user's complex personal requirements and provides reassurance to the family that the user is treated as an individual. Varied and regular social activities ensure a stimulating environment where participation is encouraged. Equally the right to decline participation
for some quiet time is respected.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Drumdarroch House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Drumdarroch House Care Home is calculated as follows: ( (220 Excellents x 5) + (35 Goods x 4) ) ÷ 255 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Drumdarroch House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Wendy

Wendy Stephen

Job Title: Home Manager

Joined: 2023

Hello, I'm Wendy Stephen, the Home Manager at Drumdarroch Care Home.


I qualified as a State Enrolled Nurse many years ago in Oldham, Lancashire, and worked as a night nurse in the local hospital.


I continued my career in nursing working for the MS Society for almost 10 years, which is when I started my journey within the care home environment, as a staff nurse working up to Home Manager Peripatetic Manager Quality Management and latterly Regional Support Manager. During this time I completed a conversion course to a first-level nurse followed by a degree in Nursing.


During my career, I have experienced working with a variety of homes which have been under focus and require support to improve standards to allow them to improve their grades and also homes which have good grades to ensure that they maintain the required standards.


I bring my years of experience to Drumdarroch and share this to ensure that I continue to support staff, residents and relatives whilst supporting staff to maintain the standards already embedded.